Pros: Very fast dropoff, no problems with changing the method of payment.
Nov 9 2015
Cons: They got me Volvo wagon for the premium car that I reserved. And they sold me navigation but the car already has navigation installed. Poor customer service!!
Dec 4 2015
Pros: Nice Dodge Charger in the Full Size selection
Extremely good rate $133/wk all in
Clean, economical, first rate
Mar 26 2016
Pros: George was very friendly and helpful. Definitely will consider Alamo when I visit San Francisco again.
Apr 7 2016
The pick up and dropping of was excellent, fast and customer friendly
Cons: I returned the car on Saturday as opposed to Sunday morning and did not received any credit for that.
May 5 2016
Pros: Kiosk + fast renting + choosing the car in the category you paid for
May 10 2016
Cons: insurance opacity
Jun 6 2016
Pros: The dropoff person was very helpful
Cons: The pickup person seemed unhappy and wasn't very friendly. Price was also a bit high but I understand that's SF.
Jun 14 2016
Smooth operation !
Pros: I loved being able to check-in at a machine rather than waiting in line. Loved that I got to select the car on my own from 4 different cars... (and also that the contract read that I can take as much time as I wanted to select)
A very easy process through and through.
Oct 31 2016
Cons: They got my reservation but refused to give me a car. No explanation was given, and they also refused to give me my money back.
I rented a car with another company instead.
Pros: My gf and I went to pick up our rental, never knowing of a $200 deposit that was supposed to be held until return. We had to switch around our funds 3 different times because of her lack of communication. We then went out to the car and the window was broken and finally settled into the new car. Upon returning, they claimed that we had ashes in our car (which is not true) and claimed it would take $150 to clean, so we only got refunded $50 after the whole deposit was taken out days before. We will never be going back.
Jan 2 2017
Pros: People at enterprise were friendly!
Dec 3 2015
Pros: The simplicity of booking. The attentiveness of staff and their attention to detail. Their willingness to ensure that we received value for money.
Apr 30 2016
Pros: Super friendly and helpful staff. Really fast to get the car and drip off. Clean car.
Jun 2 2016
Pros: Quick return process, kind staff
Sep 8 2016
Pros: Very easy and quick rental return.
Dec 7 2016
Pros: Great value and friendly and fast service. Could not have been better.
Oct 13 2015
Pros: Great staff
Cons: Disorganized drop off
Oct 18 2015
Not enough information
Pros: The car was great. Given a great SUV for our trip. We had more luggage and enjoyed the extra room
Cons: I was not told about all the additional charges from the airport. I could have gone by cab outside the airport and saved $150.00. They tell you everything about the car except how much it is.
Pros: Simple instructions and a simple system for a drop-off. No complaints
Sep 20 2016
Pros: I had picked up the car in LA and driven it to SF. LA had been awful and overcharged me, refused to correct the billing and told me just to report the charge to the credit card company. When I arrived at SF I spoke immediately to the manager, Sophia, and she apologised and amended everything without hesitation. Complete contrast to my experience at the LAX pick up.
Oct 26 2016
Pros: Employees were helpful...and their computers worked well to make their job more efficient. I picked-up car rental very late at nite and the service was excellent!
Nov 8 2016
Pros: Easy and fast. No BS.
Dec 19 2016
Pros: The car was OK
Cons: It felt like a fraud. I booked a car online for 219 USD for six days. The final price when I picked up the car at the counter was 500 USD!!! They definitely use misleading advertising.
Oct 17 2015
Horrible service and over 2 hour line-up to get yo
Cons: i could not even wait any longer, after standing in not moving line up to get your car for the past 2 hours, therefore i got to a neighboring counter of "entrerprise rental car" and got my car within 3 minutes. dollar is a nightmare. i am never renting a car from them again....
Oct 19 2015
Cons: Made me wait 20 minutes until midnight before would rent me the car.
Oct 19 2015
Cons: Horrible planning when we tried to pick up the car. Waited for over an hour at Dollar while every other rental agency was wide open. Very close to walking out and paying more to another company because it was so terrible.
Oct 21 2015
2 hour wait...
Pros: Nothing. It was a 2 hour wait for a car, so we went with Hertz instead.
Cons: The experience was terrible. There was a 2 hour line at the rental counter. I will never use Kayak or Dollar again.
Oct 26 2015
Long wait times at SFO and beware if you fill your
Pros: Painless drop off.
Cons: Pick-up line was combined with Thrifty. The line was very long to pick up the car - 45 minute wait time. Would recommend additional staff to support peak hours.
Would be great if the attendant let customers who are filling their own gas know that a fee is incurred if the gas is filled outside of a few mile radius.
They ripped us off for the toll pass, have not res
Pros: Car was fine
Cons: The agent lied about both gas prices and tolls, so we spent $450 for a rental that should have been about $200. They failed to respond when I complained by email.
Oct 1 2016
Price and dropoff
Cons: The price was risen a lot compraring with the final price we had to pay for the vehicle. As you can see my reservation I requested to dropff the car at 5:30 am and we asked and confirm at the pick up point if someone would be at the dropoff location and we were told "yes, is an airport therefore people is 24 hours there" sadly no one was there and we had a flight to catch so we barely made it and we had to drop it roughly .
Oct 16 2015
Car was marred in places inside and out
Pros: The price of my rental couldn't be beat! Returning was a breeze.
Cons: The car was marred on the fabric in several places and had burn marks. The outside was also visibly damaged in places and I was nervous I would be charged for the damage (still waiting to see). The line to pick up my car was long and delayed me about an hour, but all of the airport rental lines at SFO are very long, and this might have been the shortest one. The rental agent was pushy on trying to get me to upgrade, but that's not unique to this company.
Oct 19 2015
Pros: I returned the car in Newport Beach so did not use Thrifty in SF.
Oct 26 2015
long wait at Thrifty rental car counter in SFO
Cons: We waited almost 2 hours in line at the Thrifty rental car counter at SFO
Oct 28 2015
Pros: Newer vehicle, easy pick-up and drop-off.
Cons: Car was a bit dirty and windows streaked. Could of made sure the car was clean and ready to go for the next customer.
Nov 1 2015
Pros: Clean, comfortable car for a good price
Cons: Waited over an hour and a half after a very long flight to pick up our car. We have a 2 year old and this is completely unacceptable. If I could have gone to another company at that time I would have. Will most likely never use Thrifty again. The price isn't that good for such a long wait.
Nov 3 2015
Pros: the car was very clean and it was brand new. The drop off went very smoothly. All staff we dealt with were very polite.
Nov 20 2015
Rental on SFC
Pros: Great costumer service. Easy pick up and return. Traveled from San Francisco to Las Vegas with a great compact SUV
Nov 30 2015
Thrifty needs to improve its service
Pros: Minivan was comfortable.
Cons: Car smelled like smoke.
Pickup was extremely inefficient despite "blue chip" membership.
Dropoff was also inefficient.
Pros: comfortable, however, no space for luggage. Car was in excellent shape. Pretty clean but maybe could use air freshener.
Cons: At check in, I had to wait because that large of a van was not available at check in. Car was clean just smelled a little.
Aug 12 2016
Cons: These jack holes jacked up the price almost $200 on pick up. And didn't include a jack (or a tire) in the boot to boot!
Service was some jacked out green-screen operator on a creepy skype call thing at the airport, and then my clan and I had to walk. And walk. And walk. "Why are we walking, p'pa?" asked my young daughter. "Did we not make a success at the hiring of an automobile? America is very great, but why is there so much walking to come to an automobile you have just sold grand m'ma's jewels to hire? P'pa... p'pa, I'm getting hungry. Is it much further?" Our poor son Edmund died of typhoid, and we lost half our supplies trying to fjord the river.
Nothin' but hate, you profiteering money gluttons. Toodles.
Aug 22 2016
Cons: I hate how they try to nickel and dime you
Aug 29 2016
Upselling and poor communication
Pros: Nice car, easy return
Cons: I prepaid for my car on the website ($230). When I went to pick up the car, I went through the standard up-sells and declined them (~10 minutes of saying no). When it came time to give me a car, the up-sells became less obvious and the sales person led me to believe that the cost I was reviewing was the price I paid online.
She showed me cars that were way above what I had paid ($500) for about 20 minutes as I continually kept our conversation focused on the price I had already paid. She then offered me a car "30 dollars cheaper than I had paid" ($200 total) and I took it. Turns out that $200 was in addition to the $230 I had already paid.
Even though I asked for confirmation that I was not paying more than I had prepaid, it retrospect, she never actually answered that question outright - she never lied, just dodged. I feel played and Hertz now feels like a sleazy company. I'll go with any of the other multiple car rental companies next time.
Sep 3 2016
A bit of a hassle at drop off
Cons: There was a significant scrape on the car when we picked it up. They claimed it was our responsibility. We were in a rush to get to a flight but they made us fill out paperwork. I argued that if their records were correct to begin with, we wouldn't have to risk missing our flight.
Sep 12 2016
Pros: Car was fine. Clean. Pickup was easy.
Cons: $186 for a one-day, one-way rental seemed excessive.
Sep 12 2016
Good value rental
Pros: Good value rental.
Cons: Car hadn't been well cleaned since last rental.
Sep 23 2016
Cons: Outrageous SFO fees.
Oct 2 2016
Pros: The people we dealt with were friendly. Drop-off was easy and quick. The car was clean and in good shape.
Cons: Pick-up at SFO was bad. The first agent (a video representative) couldn't find the stall the car was supposed to be in. The second agent (after standing in a second line, of course) found the car's location. When we went to get it, the third agent informed us the car had already been given to someone else. This person then gave us a different kind of car, which magically had the same exact rate as what we had prepaid.
Oct 19 2016
Cons: Only had 2 people working the counter. Waited 30 min in line.
Cons: The person who received the car did not pay any attention to the comments and complaints I had about the car we were just returning. Customer service fail.
Jul 22 2016
Was expecting better.
Pros: Once we actually got the car all went fairly well save how uncomfortable the Nissan Juk was after only an hour driving.
Cons: Only ONE agent at rhe desk when a number of flights arrived. She had issues with the one rental customer she was serving which led to an immediate backup from everyone arriving. Saw 4 other agents wandering around for at least 15 minutes before 2 finally bellied up to the desk to help the people in line. We were 3rd in line and it STILL took an hour after lining up before we finally got to the agent at the desk. For a LARGE International airport location that is just Not acceptable. After that it went fairly quick because we had reservations. The Nissan Juk is by far the most uncomfortable car we've ever rented. On a short haul with mountain roads it might be a fun car to drive but on freeway it's a hard ride.
Aug 16 2016
Retnal in San Fran
Cons: the tire air pressure light came on saying my pressure was low. this got me a little flustered. I went to gas station and had someone put air in all tires for me. I did not want to get a flat on way to airport.
Oct 17 2016
Pros: Very easy and convenient at both airport locations
Oct 17 2016
Long Lines to Pick Up
Pros: the ability to just drop off with no hassle
Cons: The long lines to pick up the truck and not many workers supporting it
Dec 26 2016
Pros: We were upgraded to a Mazda CX-5 SUV. It was great for this trip.
Jan 9 2017
Would've been perfect if the quoted price was the
Pros: The Grand Caravan was nice to drive and helped us haul our numerous and heavy luggage. It would've been a nightmare for us if we were to ride a bus or Amtrak with all of them.
Cons: "Optional costs" that seem mandatory because the person just tells you to agree otherwise you wouldn't get the rental. It cost me almost twice what Kayak quoted.
Cons: So absurd to have to give a printed voucher to national when they have the reservation in their it system
And they don't want to print it for you
Ladies at the pick up asked for it but the guy at the return was more flexible
May 18 2016
Great car, great service
Pros: Great car, great service
Feb 5 2016
Don't buy insurance through kayak
Cons: I bought the insurance through kayak when I requested the rental car and then at pick up the national person tried to get me to buy more insurance because the insurance I got wasn't valid. Everyone tries to rip you off.
Feb 29 2016
Aug 20 2016
Pros: quick and easy getting a vehicle ( important when its 3am and you've got 3 kids under 5 with you.)