Grand Hyatt San Francisco

Reviews

Pros

"Very clean, Helpful and friendly staff." (in 7 reviews)

"Very convenient location, good services" (in 14 reviews)

Show reviews that mention

+

union square

apple store

san francisco

bay view

valet parking

great location

view of the city

number of homeless

concierge was very helpful

staff was very friendly

hangers clothing

quiet room

water bottles

removable shower head

room location

late checkout

floor view

nice hotel

Good

Sep 2017

6.8

Expected More

The location is great. Close to transportation, restaurants and a CVS/Walgreens within one block of distance. Check in was easy and the staff was always friendly and helpful.

I have stayed at this hotel before and all rooms were pretty comfortable. Unfortunately, this last time I was traveling with another person and a baby, and the room was very small. It barely had any space to store clothes and had to keep moving the crib back and forth as there was really no room for it.
Excellent

Jun 2017

8.5

Gym is decent and has a great view

Tv reception was poor. The bed was a a little stiffer than I'd like
Excellent

Feb 2017

8.5

only one problem

Staff was good. Our lunch experience at the hotel was very nice because the staff went out of their way for our 13 year old who was celebrating a birthday.

We had people overhead who made who disturbed us for well over an hour. After calling the front desk to complain it stopped about 30 minutes after our call.
Excellent

Nov 2016

9.1

The staff was great specially the greeters at the door and baggage handlers

Location location location
Good

Nov 2016

8.0

Most of it is the location and the good value

The service was not great very unpersonal
Excellent

Nov 2016

10.0

Great hotel

Bedding, bed, pillows & nice bathroom. Was after hours & our request for room service was still met.

Nothing.
Excellent

Jul 2016

10.0

The staff were very professional .
Okay

May 2015

5.1

construction around the building to much Noise

We should get a discount for the noise inconvenience.
Excellent

Apr 2015

9.4

Very stylish, perfect location, hotel staff was very very helpful and courteous. Appreciated the free internet.

Room lighting could have been better. Thermostat was a off and room was a bit chilly unless we used a high setting.
Excellent

Dec 2014

10.0

Amazing!

Everyone from the valet attendant, bellman, and front desk was beyond helpful and attentive. Even on a stormy rainy SF day, they were warm and ever inviting to me. They got me a room on the 27th floor with an amazing view of union square during the holiday season. I highly recommend. Also, the bathroom had great lightening and everything was very clean. Location simply can't be topped. Parking is a choice of valet between $41 around the corner and $60 front door. Wifi is also now FREE.

The mattress sheet wasn't fully tucked in but everything else made up for a minor oversight.
Excellent

Oct 2014

9.4

Great Hotel Experience

Since its remodel they have great rooms
Excellent

Oct 2014

10.0

Love the new contemporary renovations to the rooms and lobby

Always like space, just wish the rooms were a little bigger, but overall great value for a city where nothing is inexpensive.

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