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Grand Hyatt San Francisco

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Best Housekeeping Staff

345 Stockton Street, San Francisco, CA 94108, United States

+1 415 398 1234

$220+

Grand Hyatt San Francisco

Overview
Reviews
Photos
Map

Grand Hyatt San Francisco - San Francisco - Building

Provided by ICE Portal

Grand Hyatt San Francisco - San Francisco - Bedroom

Provided by ICE Portal

Grand Hyatt San Francisco - San Francisco - Lobby

Provided by ICE Portal

Overall guest ratings

8.6/10 Excellent

Based on 3728 reviews

Review highlights

Location

9.3
Service

8.8
Value for money

4.0
Pool

0.5

Good to know

Great view
Friendly service
Wonderful sightseeing
Great shopping

Nearby

About

Unlock the extraordinary in every moment at Grand Hyatt San Francisco in Union Square. The AAA Four Diamond hotel offers magnificent views of the city skyline and San Francisco bay. Revel in modern guestrooms and suites that highlight residential style amenities and state-of-the-art technology.

Hyatt

Amenities

Fitness center
Free Wi-Fi
Pets allowed on request. Charges may apply.
Facilities for Disabled Guests
ATM on-site
Babysitting or child care
Business center
Car rental
Internet
Concierge service
Currency exchange on-site
Laundry service
Meeting/Banquet facilities
Room service
No smoking
Restaurant
Bar/Lounge
Beauty salon
Express check out
Air-conditioned
24 Hour Front Desk
Safe
Storage available
Coffee shop
Parking (surcharge)
Wedding services

Guest Reviews

All Reviews

Families

Couples

Solo

Business

Overall Rating

8.6 Excellent

Based on 3,728 reviews

Location

9.3

Service

8.8

WiFi

6.9

Room

6.7

Breakfast

6.4

Comfort

5.5

Value for money

4.0

Pool

0.5

Overall Rating

8.6 Excellent

Based on 1,789 reviews

Location

9.3

Service

8.3

WiFi

7.0

Breakfast

6.2

Room

5.9

Comfort

4.6

Value for money

3.9

Overall Rating

8.7 Excellent

Based on 1,379 reviews

Location

9.4

Service

8.8

Room

6.3

WiFi

6.3

Breakfast

6.2

Comfort

5.5

Value for money

4.1

Overall Rating

8.4 Excellent

Based on 298 reviews

Location

9.3

Service

8.8

Cleanliness

8.4

Vibe

7.9

Wellness Area

7.4

Food

6.9

Amenities

6.8

Room

6.8

Breakfast

5.8

Comfort

5.5

Value for money

4.0

Overall Rating

8.8 Excellent

Based on 260 reviews

Location

9.3

Service

9.0

Food

7.4

Room

6.9

Comfort

5.8

Breakfast

5.7

Value for money

4.0

Recent Reviews

All reviews
Positive
Neutral
Negative

Find reviews that mention:

union square

beautiful view

great location

city view

check ease

uncomfortable and worn

location is great

extremely helpful and professional

san francisco

right off of union square

open the door

personal is so kind

10.0

Perfect room

Pros: Lovely room with plenty of plugs for laptops, etc. Refrigerator and coffee maker. Room also had separate "dressing table" area AND a full bathroom; perfect for a couple!

Cons: Parking rates absurd. Found a much cheaper garage on our own.

Reviewed Jul 2016

review from
8.0

Pros: Most of it is the location and the good value

Cons: The service was not great very unpersonal

Reviewed Nov 2016

review from
9.4

Great Hotel Experience

Pros: Since its remodel they have great rooms

Reviewed Oct 2014

review from
10.0

Great hotel

Pros: Bedding, bed, pillows & nice bathroom. Was after hours & our request for room service was still met.

Cons: Nothing.

Reviewed Nov 2016

review from
9.1

Pros: The staff was great specially the greeters at the door and baggage handlers

Cons: Location location location

Reviewed Nov 2016

review from
8.5

only one problem

Pros: Staff was good. Our lunch experience at the hotel was very nice because the staff went out of their way for our 13 year old who was celebrating a birthday.

Cons: We had people overhead who made who disturbed us for well over an hour. After calling the front desk to complain it stopped about 30 minutes after our call.

Reviewed Feb 2017

review from
8.5

Pros: Gym is decent and has a great view

Cons: Tv reception was poor. The bed was a a little stiffer than I'd like

Reviewed Jun 2017

review from
6.8

Expected More

Pros: The location is great. Close to transportation, restaurants and a CVS/Walgreens within one block of distance. Check in was easy and the staff was always friendly and helpful.

Cons: I have stayed at this hotel before and all rooms were pretty comfortable. Unfortunately, this last time I was traveling with another person and a baby, and the room was very small. It barely had any space to store clothes and had to keep moving the crib back and forth as there was really no room for it.

Reviewed Sep 2017

review from
5.1

construction around the building to much Noise

Cons: We should get a discount for the noise inconvenience.

Reviewed May 2015

review from
10.0

Amazing!

Pros: Everyone from the valet attendant, bellman, and front desk was beyond helpful and attentive. Even on a stormy rainy SF day, they were warm and ever inviting to me. They got me a room on the 27th floor with an amazing view of union square during the holiday season. I highly recommend. Also, the bathroom had great lightening and everything was very clean. Location simply can't be topped. Parking is a choice of valet between $41 around the corner and $60 front door. Wifi is also now FREE.

Cons: The mattress sheet wasn't fully tucked in but everything else made up for a minor oversight.

Reviewed Dec 2014

review from
10.0

Pros: The staff were very professional .

Reviewed Jul 2016

review from
9.4

Pros: Very stylish, perfect location, hotel staff was very very helpful and courteous. Appreciated the free internet.

Cons: Room lighting could have been better. Thermostat was a off and room was a bit chilly unless we used a high setting.

Reviewed Apr 2015

review from

10.0

Perfect room

Pros: Lovely room with plenty of plugs for laptops, etc. Refrigerator and coffee maker. Room also had separate "dressing table" area AND a full bathroom; perfect for a couple!

Cons: Parking rates absurd. Found a much cheaper garage on our own.

Reviewed Jul 2016

review from
9.4

Great Hotel Experience

Pros: Since its remodel they have great rooms

Reviewed Oct 2014

review from
10.0

Great hotel

Pros: Bedding, bed, pillows & nice bathroom. Was after hours & our request for room service was still met.

Cons: Nothing.

Reviewed Nov 2016

review from
9.1

Pros: The staff was great specially the greeters at the door and baggage handlers

Cons: Location location location

Reviewed Nov 2016

review from
8.5

only one problem

Pros: Staff was good. Our lunch experience at the hotel was very nice because the staff went out of their way for our 13 year old who was celebrating a birthday.

Cons: We had people overhead who made who disturbed us for well over an hour. After calling the front desk to complain it stopped about 30 minutes after our call.

Reviewed Feb 2017

review from
8.5

Pros: Gym is decent and has a great view

Cons: Tv reception was poor. The bed was a a little stiffer than I'd like

Reviewed Jun 2017

review from
10.0

Amazing!

Pros: Everyone from the valet attendant, bellman, and front desk was beyond helpful and attentive. Even on a stormy rainy SF day, they were warm and ever inviting to me. They got me a room on the 27th floor with an amazing view of union square during the holiday season. I highly recommend. Also, the bathroom had great lightening and everything was very clean. Location simply can't be topped. Parking is a choice of valet between $41 around the corner and $60 front door. Wifi is also now FREE.

Cons: The mattress sheet wasn't fully tucked in but everything else made up for a minor oversight.

Reviewed Dec 2014

review from
10.0

Pros: The staff were very professional .

Reviewed Jul 2016

review from
9.4

Pros: Very stylish, perfect location, hotel staff was very very helpful and courteous. Appreciated the free internet.

Cons: Room lighting could have been better. Thermostat was a off and room was a bit chilly unless we used a high setting.

Reviewed Apr 2015

review from

8.0

Pros: Most of it is the location and the good value

Cons: The service was not great very unpersonal

Reviewed Nov 2016

review from
6.8

Expected More

Pros: The location is great. Close to transportation, restaurants and a CVS/Walgreens within one block of distance. Check in was easy and the staff was always friendly and helpful.

Cons: I have stayed at this hotel before and all rooms were pretty comfortable. Unfortunately, this last time I was traveling with another person and a baby, and the room was very small. It barely had any space to store clothes and had to keep moving the crib back and forth as there was really no room for it.

Reviewed Sep 2017

review from

5.1

construction around the building to much Noise

Cons: We should get a discount for the noise inconvenience.

Reviewed May 2015

review from

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