A few weeks ago, I submitted a request to update our Star Rating from 3 to 4.
Kindly, can I get an update on this request.
the location is excellent, right at the gates to Chinatown. close to everything.
Great location, boutique type hotel, great bedding, crispy clean and free wifi, what else is there to ask? I commend this hotel and recommend it without reserves. I am very very picky and difficult guest but I stroke gold with this one, Kudos!
Pricing may be a tad high.
The location is good and the hotel is clean and cheerful and unpretentious yet comfortable
The room is very small and the rooms all have no views. The outdoor terrace is very small and sunny so hard to use. Not a lot of comfortable public space. An ok hotel in a convenient area.
Friendly and helpful staff, decent room size and close to the Chinatown entrance gate at Grand Street. The room was clean ( didn`t trust the carpet though ).
The carpet in our room needs a replacement. We have been hold up by the night porter singing far to loud at this time of day when we left in the morning at 05:45.
Very convenient location to China Town, cable cars, and shopping district. Staff was very courteous and helpful. Made for a very nice weekend get-a-way.
location and convenience to the China District and shopping
no spa service
Unable to turn off a/c. Gave details to staff.
Rooms felt spacious, beds were super comfortable and had a very refreshing feel to them
Had breakfast only in their restaurants. Choice of items very good, quality good but much more attention needed to replenishing of items. Customer service was lacking in that they did not notice when you came to restaurants, empty tables were either not cleared, or cleared tables did not have cutltery. This restaurant part of the hotel seemed like such a contrast to the excellent service received from Front Desk and housekeeping.
Central Location, Nice light breakfast, good clean modern rooms, friendly staff and great value.
Not being able to use mini bar/fridge for colling of own drinks.
The excellent service by the front desk. We had a wallet stolen on the Muni system on the first day and their concern and help with getting replacement cards and money was invaluable.