Guest reviews
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All Reviews
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Solo
Overall Rating
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9.8 "Terrific location."9.9 "99%
liked the proximity to sightseeing ." 10.0 "100%liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." 8.0 "Great parking , according to 80%." -
9.3 "World class service."9.7 "97% found the
staff to be very friendly ." 8.8 "88% thought theservice was very professional ." 9.5 "95% said thereception staff was great ." 9.2 "92% found therestaurant service to be one of the best ." 8.8 "Housekeeping was great , according to 88%." -
9.2 "Perfectly clean."9.3 "93% said
rooms were clean ." 8.7 "87% thoughtit was clean ." -
9.0 "Food is to die for."9.6 "96%
loved the menu selection ." 10.0 "Yummy desserts , said 100%." 10.0 "100%loved the dining experience ." -
6.9 "Rooms are ok."6.6 "Only 66% said
rooms were big enough ." 6.4 "For only 64%, thebathroom was ok ." 5.0 "50% said theview was so-so ." -
5.9 "Average amenities."5.8 "58% thought the
building was acceptable ." 6.7 "67% considered thelobby entrance to be so-so ." -
5.4 "Breakfast is mediocre."
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3.9 "Value below average."0.8 "The
price was too high for 92%." 0.0 "100% said thebreakfast was too expensive ." -
2.7 "Disappointing internet connection."1.0 "90% said the
wifi quality was bad ." -
2.2 "Disappointing wellness & sports facilities."2.2 "78%
didn't like the fitness area ."
Overall Rating
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9.7 "Terrific location."9.9 "99%
liked the proximity to sightseeing ." 10.0 "100%liked the proximity to shopping ." -
9.3 "World class service."9.7 "97% found the
staff to be very friendly ." 9.5 "95% said thereception staff was great ." 9.0 "90% thought theservice was very professional ." -
9.1 "Perfectly clean."
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9.0 "Food is to die for."
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7.2 "High comfort."8.8 "88% said the
beds were comfortable ." 9.3 "93% liked thebig bathroom ." -
5.8 "Average amenities."5.8 "58% thought the
building was acceptable ." -
5.5 "Breakfast is mediocre."
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3.7 "Value below average."
Overall Rating
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9.8 "Terrific location."
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9.3 "World class service."9.8 "98% found the
staff to be very friendly ." -
8.7 "Food is delicious."
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6.8 "Rooms are ok."
Overall Rating
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9.2 "World class service."9.5 "95% found the
staff to be very friendly ."
Overall Rating
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9.7 "Terrific location."
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9.2 "World class service."9.7 "97% found the
staff to be very friendly ." -
8.9 "Food is delicious."
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7.3 "High comfort."8.8 "88% said the
beds were comfortable ." -
6.9 "Rooms are ok."
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6.4 "Vibe was decent."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0review from
Loved the location to union square and rooms were clean and comfortable
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10.0review from
Great service. Excellent facilities. Great room
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6.7review from
Location is perfect. Room is clean and well decorated. Stuff is nice. No internet in the room and the valet parking is very expensive 57USD.
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7.7review from
The attention that most of the staff display for you The wait time in the dinning room
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5.3review from
We liked the location the most, right at the corner of Union square and a block away from Chinatown, the Hop on/Hop off bus had a few stops around Union square. The staff was always friendly, the fruit and water we received upon arrival and the turn down service every night are also nice touches. Housekeeping was attentive. Upon arrival our room didn't smell really fresh, but couldn't say it was dirty. The windows can be opened however, so you can let fresh air in. The closet space is really small, but we didn't mind taking the clothes out of our suitcases. We thought the room was quite small, but maybe that was because we just came from a hotel suite in Vegas. You could also hear all the street noise (windows closed) and the neighbours easily, it seems the walls are thin. When housekeeping knocked on the door of the room next to us, it sounded like they knocked on our door.
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7.3review from
Very comfortable room and bed, clean, nice design, excellent service, personnel available and helpful, perfect location right next to Union Square easy access to restaurants, waterfront, shopping, and transportation to the rest of the city I think the hotel can be compared to others of the same level, I did not find a special feeling to it or unique features, however my stay was very pleasant and would consider again
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6.3review from
Very upscale, attentive to guests. There are better values at comparable hotels.
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8.0review from
The hotel is very comfortable and the staff is top-notch. Even though the lobby is small that is insignificant since no one goes to a hotel to hang out in the lobby. The beds are very comfortable and the room is turned down every night.
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8.0review from
I loved how the hotel is located in a convenient area; we easily jumped on a cable car to Fishermans Wharf. The staff was professional and helpful. This hotel is a true 5 star luxury hotel. nothing. It was fantastic!
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8.0review from
Very clean hotel with an excellent staff.
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8.0review from
Perfect location, clean, friendly staff, a perfect get away weekend...and as advertised, the best breakfast in town.
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7.6review from
Location, furnishings (wonderfully comfortable beds!), friendly staff
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10.0review from
Loved the location to union square and rooms were clean and comfortable
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10.0review from
Great service. Excellent facilities. Great room
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8.0review from
The hotel is very comfortable and the staff is top-notch. Even though the lobby is small that is insignificant since no one goes to a hotel to hang out in the lobby. The beds are very comfortable and the room is turned down every night.
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8.0review from
I loved how the hotel is located in a convenient area; we easily jumped on a cable car to Fishermans Wharf. The staff was professional and helpful. This hotel is a true 5 star luxury hotel. nothing. It was fantastic!
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8.0review from
Very clean hotel with an excellent staff.
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8.0review from
Perfect location, clean, friendly staff, a perfect get away weekend...and as advertised, the best breakfast in town.
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6.7review from
Location is perfect. Room is clean and well decorated. Stuff is nice. No internet in the room and the valet parking is very expensive 57USD.
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7.7review from
The attention that most of the staff display for you The wait time in the dinning room
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7.3review from
Very comfortable room and bed, clean, nice design, excellent service, personnel available and helpful, perfect location right next to Union Square easy access to restaurants, waterfront, shopping, and transportation to the rest of the city I think the hotel can be compared to others of the same level, I did not find a special feeling to it or unique features, however my stay was very pleasant and would consider again
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7.6review from
Location, furnishings (wonderfully comfortable beds!), friendly staff
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5.3review from
We liked the location the most, right at the corner of Union square and a block away from Chinatown, the Hop on/Hop off bus had a few stops around Union square. The staff was always friendly, the fruit and water we received upon arrival and the turn down service every night are also nice touches. Housekeeping was attentive. Upon arrival our room didn't smell really fresh, but couldn't say it was dirty. The windows can be opened however, so you can let fresh air in. The closet space is really small, but we didn't mind taking the clothes out of our suitcases. We thought the room was quite small, but maybe that was because we just came from a hotel suite in Vegas. You could also hear all the street noise (windows closed) and the neighbours easily, it seems the walls are thin. When housekeeping knocked on the door of the room next to us, it sounded like they knocked on our door.
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6.3review from
Very upscale, attentive to guests. There are better values at comparable hotels.
