San Jose Hotels in Uruca

This hotel has a nice layout and the staff is friendly. But there were some serious lapses. My wife and I purchased one of the hotel specials -- the Rain Forest package. When we checked-in around 9PM, it became clear that the receptionist didn't know anything about this package. And all other on duty staff knew little more. All they could find were a couple of 20% discount coupons for the Rain Forest attractions. They had no knowledge, for example, of when the tour operator would pick us up the next day. The coupons did have a phone number and they suggested that I call it. This tour business was, of course, closed for the day. So we did not know when the tour would depart the next day. So instead of getting up the next day at a reasonable hour and having a leisurely breakfast, we were forced to get up at 6AM, not knowing anything about our Rain Forest tour, and having to call to try to get it scheduled. We called the tour operator (who was very competent and very nice# only to find out that the tour operator had NO knowledge of any Rain Forest tour package being offered by our hotel, and they had no tour reservation in our name. So I turned the issue back over to the hotel staff and told them to get things squared away. Eventually the tour was scheduled #after several phone calls back and forth#. It was painfully obvious that the hotel staff knew little about the special Rain Forest Package that they were selling. #The tour itself, on the other hand, was terrific.# The hotel also is significantly mis-representing this package on it's website. I complained about this in writing, and to date they have not corrected their website. The website specifically states that the Rain Forest package includes round-trip transportation from the hotel to the Rain Forest Aerial Tram attraction. It is difficult to explain in few words here, but, in truth, the hotel's package includes only 20% off the cost of the round-trip transportation. And the transportation cost is significant. #I was quoted a price of $55.00 per person without transportation and $97.00 with transportation.# The final insult in this sorry episode was that the hotel charged me approximately $20.00 for the calls that I made in an attempt to get our Rain Forest tour scheduled. To their credit, the hotel waived these phone charges without much argument. Beyond this special package fiasco, we found that everything #food, drink, wi-fi, local phone calls) was verrry expensive, giving us the feeling of being of being nickel and dimed to death. And finally the food was unremarkable at best.

This hotel is poorly designed for noise, you hear every work and squeak from everything in the hallways and outside all night long. We didnt get one minute of sleep as people were constantly wandering the halls going to the casino or otherwise. Service was also very poor. The guest services couldnt tell me how to operate half the lights in the room. The front desk couldn t cash travellers cheques into US dollars and this was the only hotel that couldnt do this. They sent us to a bank that also wouldnt cash them and then we couldnt get back from the bank as the hotel had no guest transportation and no connection to any shuttle drivers. We had to wait almost an hour in a LINEUP to get a taxi back to our hotel less than a mile away. Big waste of time. Food was very poor quality and they made a mistake on both of our meals. The restaurant ambiance is very poor. We couldnt hear each other talk over the swearing and yelling of all the guys sitting at the bar waiting for the casino to open. We were one of the only tables and the waitress ignored us and folded napkins the whole time, never asked about our food and then left us for 20 minutes waiting for our bill and came back to ask why we were still there. So needless to stay this place has HORRIBLE serivce and is way overpriced. I don't have a single positive thing to say.