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The value was extraordinary, loved the hotel, included breakfast and prices at the bar provided value unmatched anywhere I have ever stayed. I did not even get a chance to visit the onsite casino. Staff was friendly, helpful and spoke English very well. Rooms very very well kept, This hotel in San Jose central...it is well located and 30 min from airport. I will never stay anywhere else.
The staff is very attentive and are definetly well trained Not what you would expect. Old, dated, not well kept. Stains in the shower, bedroom carpets. Gardens are not kept properly
My family were located on 4th floor which had special priviledges such as happy hour drinks and free snacks while my granddaughter & I were on 2nd floor as we booked later than the rest. The manager, without hesitation, arranged for us to have a special pass key so we could enjoy the same privileges. What a great service! Beds were very comfy and the staff were great. Location further from the airport than anticipated
Good location TV was not working all night.
Love the property itself and how big it is. Features an indoor and outdoor pool, indoor being part of Golds Gym attached in the rear. Big highlight was the breakfast that was included, the selection of Costa Rican food was absolutely delicious and they had a very wide variety and selection. The room was big, comfortable, and clean, and housekeeping did a wonderful job after the first night when we left the room in disrepair. Staff was helpful and friendly and offered suggestions on things to do while in San Jose. Free parking and WiFi were a bonus The AC did not work so well in our room and kind of made a buzzing sound most of the night. The shower was busted in that the handle that turns faucet to shower didn't work properly and when you ran the shower it was still coming out of the faucet, thus interfering with the shower pressure. I did mention this to management the following morning, but they were unable to resolve the situation. The sink also was full blast when turned on which meant the water was getting all over the floor. These are minimal issues and I'm sure not every room is like this.
Clean, quiet, comfortable room. Staff very friendly and helpful.
The staff are always friendly and call you by name. Facilities always clean and organized. Very good and tasty free breakfast. I am always happy with their beds and the rooms are very spacious. Bathrooms are always clean and stocked.
good for a quick business trip staff was courteous dirty carpet in room. some maintenance was needed. breakfast was average.
I was very pleased with our stay at the Radisson. Great location within walking distance to downtown Central Market, National Theater, etc. rooms were clean and comfortable and the breakfast was great. Staff was helpful and accomadating with any questions / requests. Would definitely stay here again. On site bar /restaurant was a bit pricey.
The staff was very kind and accommodating and the rooms were very clean!
The staff were helpful and the rooms were clean. Breakfast was included in my stay and was quite nice. Good overall! Google maps directed me to the back side of the hotel and the area behind the hotel is a bit sketchy at night. The hotel has a guard and a fence so it is safe
The bed was broken.
Because we were staying 2 nights, we did not have our room cleaned, so I did not get a coffee package for the next morning. When I went to the desk to ask for one I was told I was not allowed one. Also they did not have tea bags.
The facilities are nice and clean but what really stands out is the amazing staff. Each employee there was very friendly and helpful, with a big smile! They speak English and tolerated my attempts at Spanish. I complimented the manager on his skill. It seems odd that there are few window screens, there in a tropical rainforest, but I guess that is a country-wide norm, and it was really not a problem.
Well run, very clean convenient and friendly place to stay in the center of old city. Owner, Thomas, is very friendly, accommodating and helpful. Rooms are spacious with modern conveniences. Staff is friendly and helpful. Great breakfast is included in AM. Prefer for breakfast start at 6 vs 7am. Most of our tours started around 6.30 and we missed breakfast. Would prefer a larger size pool.
no ventilation or fans that cool the rooms down well enough to sleep
Friendly helpful staff in front, especially David. Convenient location in San Jose. Good breakfast from a choice of three. Comfortable room for the price. The owner Tomas was very nice and helpful. Our safe in our room was problematic as it didn't always function. However, on a positive note they did fix it. Computer was older and rather slow though the latter may be more of an issue with the server in the area.
great staff, very helpful informative, Thanks Raul
I fish in costa rica every year. I always stay here when I arrive / leave. folks are very helpful / friendly. close to things I value. on your own, taxis can be a problem - they take care of that too. I don't use the packages they have for "things to do," but I'm certain that they are excellent value for money. highly recommended!
Staff, specifically Angelica who was incredibly helpful and showed enormous customer service by not cracking while dealing with an angry self-entitled guest who yelled at her about things far beyond her control. Also, the decor was really gorgeous No hot water after dark and not until 4:30am, low water pressure, wifi slow and only in the lobby, windows were not 'soundproof', fan was stuck on high, almost no TP in the room (cold shower at 4am was not fun,) bed hard, no remote. Was not as advertised.
The room was clean and reception area was well organized. There was one doorman who was very kind to us. I think the main thing about this hotel is probably the location. But don't let that fool you. It's maybe a 7 minutes walk to Avenina Central, which is where everything is in San Jose. We took a taxi, $6, to downtown San Jose on the first night.
Hmmm--I liked the main entrance, but there's wasn't much going on in that space. At least it looks presentable. 1. Room was not well ventilated. Also, the covers on the sheets were dirty, with stains visible. 2. Room: The lighting in the room was horrible. It felt like I was in a morgue. Brighten it up.3. Room: they never cleaned my room.4. Took 4ever 4 svcs
Its price There is no way it is 3-stars. It is two stars and that is a very fair assessment. The breakfast is cold, the beds have springs on the surface, the towels are old, stringy, and have stains. The shower curtain and attachments were poor, the staff okay.
The guest policy and the location. Mini bar was empty when I arrived and I had to argue to make sure I was not then charged for it all. Room was WAY too hot and the windows don't stay open. Very, very noisy.
very very clean great security friendly staff can't say enough a hidden gem for sure maid service a lil loud but ear plugs are provided !!!
nothing total scumbags paid for a deluxe room and I check in to a terrible room mind you hotel is empty went to front desk and asked to see a regular room and guess what regular and deluxe are the exact rooms saw the gringo and tried to get over demanded a refund or the right room was given a refund and was treated like I did something wrong total rip off
Staff was very helpful, polite. Good food. Room was clean. The room i had #14 was too dark, no windows, very dreary, could not sleep well, very noisy. I could hear everyone walking up and down the stairs.
Small rooms with no windows. Very little lighting, and a lot of the bulbs were burnt out. Water in the bathroom ran constantly. Uncomfortable beds with terrible pillows. I travel to San Jose frequently, and I will never stay in that hotel again.
These people told me that they never got the payment or reservation from kayak.com. They treated me like i hadnt paid for the room. Thw next day when i was about to check out they locked me in. They wouldnt unlock the doors. It was a horrible experience.