Would you like to save as your currency permanently or for this visit only?
Location. came to the bar downstairs for the tea. Young barmen was very rude.and did not speak English.at all. This is international hotel.
Great hotel wonderful location staff were fantastic.
Excellent location. Excellent value for money, compared with some very average 3 star hotels nearby. Nice atmosphere. Staff spoke English as well as Spanish and Ueschera. Nice room. Staff very helpful and polite. This is probably a very small/silly complaint but I think that when guests check out staff should ask them if they enjoyed their stay at the hotel. The ´goodbye' is just as important as the welcome. The cost of wi-fi and internet access was ridiculous. In 3-star hotels it is often provided free of charge. While I really liked the hotel, I thought the facilities and services were so expensive that I would probably stay in a 3-star hotel next time.
The hotel was well located, comfortable, had very helpful staff and good food. Nothing.
location was great...staff was very friendly...facilities were attractive and comfortable. It was a very relaxing and enjoyable stay.
Absolutely wonderful location in a great city. Comfortable room but a little cramped for a long stay.
location and service room was rather small
Very good and friendly staff; good location. Room decor was a bit jaded and carpet was stained.
The hotel is located right on the water and we lucked out with a corner balcony so we had an absolutely unbelievable view-- it was breathtaking. This hotels is so charming and romantic with a great location. I hope we can go back again sometime!!
large room, comfortable, quiet, convenient
Beautiful site and charming old-style palace feel. Service and reception are rather mediocre, no English or French spoken by receptionist, no English newspaper available.
Elegant Hotel. Great Location. Superb rooms and ambiance. Would stay here any time. I would not call this a complaint but for a five star hotel the front desk staff need to be better trained. While extremely polite and helpful the lack of a dedicated conceirge made it difficult to get good information on dinner reservations, accurate directions. Overall. our experience was very positive
Beautiful, luxurious and charming hotel. The rooms were very spacious and facilities excellent. The location was perfect for city and beach. Minibar beer 5 EUR. Buy a beer at hotel bar 5 EUR. Order the same beer through room service it is 7 EUR + 4 EUR Room service charge. Why the beer is marked-up 2 eur plus a room service charge is beyond me.
Lcation and ease of acces. Near the best restaurants and watering holes.
Relaxing luxurious rooms No restaurant due to refurbishment and significant work going on outside the hotel
The staff. The staff were on the most part fantastic. Absolutely lovely. ANy problems we had were more from slight misunderstandings from language but when the staff all speak three or four languages and I only have one I can hardly complain. The babysitter from an outside agency had a bad cold.
Great place, location wonderful. Front desk, bellmen, bartender, awesome nice, helpful people. Very kind and professional! Maid did not replenish kleenex
The location is beautifull in the centre at the riverside and near to the beach. The room was spacious. Because of the price of the hotel and exposure on booking.com we expected the hotel to have an indoor swimmingpool, however it was a spa whitout pool and the spa was only accesible for people above 17 years old.
The location was very central. There was no tea/coffee making facilities as was listed,and I was refused these on request unless I paid. The room was slightly small and I had to ring several times to get an iron, more hangers for wardrobe (simple requests). We were charged 15 euro per day for parking although not told of this at check in, breakfast was 15euro each. All of these little things add up and our bill at check out had gone from 500 euro for 4nights to 635 euro.
very good location and excellent room plenty of space and view of the sea, also quiet which was a bonus so close to the centre
Great location off La Concha, easy walk to la parte veija and a wonderful view of the water. Staff was helpful in the small instances I needed them, bed was comfy, jacuzzi was very nice, room was great. Would not hesitate to stay here again.
Location was near to the sea front and our room had a sea view from a higher floor. Out of nine hotels booked with you for our trip around Spain this was the only disappointment. Very old and tired and extreemly overpriced in comparison to other hotels.
beautiful view over the beach and bay, comfortable and clean, quiet
Good location! Quite overpriced, including the parking (€32 for 1 night!) Some parts look a little tired (elevator etc).
Good central position Wanted a sea view room
great location and fantastic view of the bay from our hotel window (we paid for view and really got it!). Handy parking directly below hotel (not cheap but easy).
Valet parking was well worth the price. Location was good.
good value for money.staff very helpful .room comfortable. I would stay at the hotel again . location good.
stayed at junior suits which is not much price diffenent. wonderful view on top floor and amazig room! had great time.
Nice romantic interior, very clean, good breakfast Not very friendly at reception, lots of light in the room, not able to shield with curtains...
Great relaxing hotel with fantastic views over the bay.
Great staff. After I checked out, I left my passport in the front desk. The guy in the front desk was nice enough to run after me and give me my passport. Also, great price for a beach front hotel.
Fantastic view from balcony, great location, lovely town.
We absolutely loved our stay!
Every employee was approachable, helpful and friendly. They gave excellent recommendations on sites and restaurants. Definitely gave the personal touch. I would highly recommend the hotel and would definitely stay again. We were celebrating our 20th wedding anniversary and were fortunate enough to receive an ocean view room; it was romantic and perfect. Hotel rooms are clean, very well maintained; our room looked freshly painted. Location is great; short walk to old town along a scenic sea wall. nothing; it was top notch.
Good spot. Perfect location. Overpriced breakfast. Better to breakfast outside the hotel, cheaper and with more quality. Also a little bit noisy.
Great location, friendly staff, very comfortable!
The location is perfect, just in the center. The noise of the doors. The lift as well as the doors of other rooms do a lot of noise when closing. Is an actual issue for the weekends as everybody has very different schedules and that makes all the nights very difficult (almost impossible) to rest!
The location and the view were excellent.
could do with a lounge area
Excellent accueil = 2 étoiles en france
location, adequate facilities clean,good bathroom tiny room, awfully hard bed, no spare pillows
The staff were very friendly and the room was clean Our bed was very small..!! I think they put it there because the room was also very small. Don't believe that every room is as big as the picture you see at the website!
close to city center .rooms small
All the Reception staff were excellent and very friendly and generally very helpful. The location was very central.
We received excellent assistance from the hotel staff, in particular Michael,during the one day strike in Spain on September 29. Our first room was so small that we had nowhere to put our luggage. On complaining, we were moved to a larger room, but this reeked of cigarette smoke, however the hotel was fully booked due to a U2 concert that night, so it was pointless to complain again.
There was no lounge
Friendly, helpfull staff. Comfortable rooms. Lack of residents lounge
The rooms were spacious and very well fitted out. It was very close to the beach and an underground car park which we used for 3 days, though parking generally is expensive. All the reception staff were extremely helpfull and all spoke excellent english.
Hotel was very tastefully decorated, clean, and well located. Staff were very helpful, and pleasant at all times. I would definitely recommend the hotel, and stay there again on my next visit to San Sebastian.
Anyone staying at this hotel would be doing themselves a big favour. Perfectly quiet central location in a beautifully equipped and furnished apartment and spotlessly clean. Will be returning!
Very clean hotel, room was very clean. Reception staff were very friendly, efficient and very helpful. Location is 5mins walk from surfing beach and 10-15mins walk to la concha beach, its a nice walk! Breakfast is standing room only, help yourself to juice, coffee and buns. Rooms are small but adequate. Shower was nice!
I'm usually critical of hotels but Arrizul Gros is simply outstanding....I wouldn't waste your time staying anywhere else.
It was great location to see the city. Most places were within easy walking distance. The one-way streets make it difficult to find the hotel if you are driving.
The staff were really friendly & the hotel was very nicely furnished & quiet. The rooms are quite small so I probably wouldn't want to stay there for longer than 3/4 nights.
The hotel is fine.
This is a brand new hotel, so everything was new and clean. The location is good--just a very short walk across the bridge into the Centro and Parte Viejo and just a few blocks from the beach. The hotel is not non-smoking, so the smoke smell did come into the room from time to time.
Excellent hotel, quiet and very friendly staff. Gentleman in reception was extremely friendly and keen to try his good English.
This was one of the nicest places I have ever stayed. Sure, it's a Pension, so all you expect is basically a bed, toilet and shower, but the whole ambience and location are tremendous. Teresa, the manager, is a lovely, kind lady who obviously really wants you to feel welcome. I would give it 11 out of 10 if I could!
clean rooms. convenient location. municipal parking lot across the street. all close difficult to find a hotel. No information about the location
Perfect location between the old town and the shopping area, and right beside the cafe and bar area of the avenue Alameda. Very friendly and helpful staff. Unfortunately, Donostia/San Sebastian generally seems to be very much more expensive than anywhere else in northern Spain, which is why it gets low marks for value for money.
Great location for seeing San Sebastian. It was situated in the middle of the old town and within walking distance of everywhere. My room was quite clean and Teresa our host was perfect. She helped me for everything. I stayed there for 6 nights as an alone woman. Pension was quite safe and I felt like I am Teresa's friend staying at her home.
The shower was clean. There was no isolation and we could hear all the noises.
The location of the hotel is great, you can walk to the town beach in less than 5 minutes, the rooms are a good size, beds comfy and the couple who run the place are lovely, very helpful
Excellent location, hospitable owners- very friendly. Clean and comfortable.
I liked where was located, very close to the old city and right on the bus lines. Most of all I like the owners they were very pleasant and accommodating. The rooms were somewhat small but still comfortable. There was no food or coffee served, but these things were available right outside the pension.
I liked the family context and the owners kindness. I liked also the hotel is close to everything in the city; beach, shopping, center... Maybe the relation between price and quality.
Excellent and friendly staff/owners (helped by my own level of Spanish, but manager spoke English OK). Location was sort of accessed from the pedestrian walkway to the old town and close to the beach and shops. Room was adequate, bathroom OK with good water temperature and pressure and area generally quiet, albeit with potential for noise from other guests in the morning. Close to restaurants and lots of places within a minute for breakfast. If you have a car, even Sat Nav/GPS gets confused by the one-way road system of the city and the hotel took some finding - eventually I chose to traverse the pedestrian mall, the wrong way, just to get to the door. The manager did explain the best way to get to the best car park nearby without paying too high a rate and how to navigate the one-way system. It's really preferable to park the car in the nearby underground car park and walk to the hotel/pension.
We enjoyed the intimate nature of the lodging and the delicious croissants and fresh squeezed orange juice! We liked everything about it.
The hotel staff was very helpful, they recommended a wonderful restaurant in the old part of town. Our rooms were ready when we arrived and they stored our luggage between the time we checked out and when we left to catch our train. Like most European hotels, there we stairs that couldn't be avoided.
good located small rooms, very loud, some employees don't speak any foreign language
Breakfast was not good. The coffe was cold.
good location,friendly helpful staff,good breakfast
Convienient and cost effective food for breakfast was welcome accomodation. The rooms were in need of fresh and younger decor!! beds are like boards to sleepp on!!
close to beach, clean and receptionists helpful expensive
The location is good and the staff were very helpfull
One member of staff was exceptionally helpful and the location was perfect - on the edge of the old town and close to the beaches! The noise proofing to the communal area outside our door was almost non-existent. Fortunately for our stay there weren't any excessively noisy guests.
Location was excellent and the staff friendly. Easy to find, 24 hour reception was handy too. Good shower pressure and constant hot water though very small. The room was extremely small and decor very dated. It was set up as a twin but should only have been for a single occupant. The shutters were in poor condition and shower curtain needed to be replaced as it was filthy. Not expensive but still over priced for the standard of room.
amazing customer service, clean and comfortable room. rancid smell from noisy road construction nearby - we were told it should be finished soon so shouldnt effect other peoples stay in the future.
The hotel is in an excellent location, the staff were excellent and the room was nice. Because of the central location of the hotel, the room was a little loud (there was no AC in the room and we kept the windows open).
A small and friendly Pension right in the heart of the Old Town in San Sebastain. Really cosy, lovely rooms with lots of character. No AC, and as its in town a little noisy at night. But, ask the staff for a fan and the temp was fine (meant you could shut the noise out at night)
Everything was more than expected and a great value - the location is across the street from underground parking, the major food market and mall, steps from banks, the entire old town area, and 10 minutes from the La Concha beach. Only complaint would be that the shower curtain did not contain the spray and flooded the bathroom floor even when we took care.
Location. Very small room, three beds in a row. Requires redecoration. Too expensive for this level of hotel.
Excellent location, very nice and helpful staff, nice decor in the room, however the room a bit tiny The windows face a street, there is quite noisy at nights
Central location It's located on the first floor and you need to ring a bell each time you need to enter. no breakfast on the premises, just a voucher for a continental breakfast at a nearby cafe'. Public parking under your nose but difficult to access and very expensive. no parking whatsoever on surrounding streets.
5 minute walk from Old Town, the beach, or Gros, you choose. Fantastic Pintxos in old town, and a giant Pintxos pote in Gros on Thursdays (Pintxos crawl where a drink and a pintxo is only 2 euros - selection is not as tasty, but it's cheap and fun with tons of locals). 7-10 minute walk from train station. The staff were extremely accommodating and friendly. They stayed late for a late check in when our train didn't come in until after hours. Offered to do laundry for us during our stay. Had lots of local breakfast recommendations. Room was very clean and the bathroom was amazing (we now want a shower setup like they had). Room did not seem to have temperature control that we saw, but we went during May so the temperature was mostly nice and easily modified by opening the balcony door for a little. Would book there again next time we visit. Parking in neighborhood looked tight (but we took the train there so we never had to hunt for parking, sounds like the pension had suggestions, but probably had to pay ). Lack of individual temp control if going In a warmer month. Our room opened onto the back alley, so sometimes if we had the balcony door open we could smell cigarettes from other neighbors(But rare).