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Elegant Hotel. Great Location. Superb rooms and ambiance. Would stay here any time. I would not call this a complaint but for a five star hotel the front desk staff need to be better trained. While extremely polite and helpful the lack of a dedicated conceirge made it difficult to get good information on dinner reservations, accurate directions. Overall. our experience was very positive
Beautiful, luxurious and charming hotel. The rooms were very spacious and facilities excellent. The location was perfect for city and beach. Minibar beer 5 EUR. Buy a beer at hotel bar 5 EUR. Order the same beer through room service it is 7 EUR + 4 EUR Room service charge. Why the beer is marked-up 2 eur plus a room service charge is beyond me.
Great place, location wonderful. Front desk, bellmen, bartender, awesome nice, helpful people. Very kind and professional! Maid did not replenish kleenex
Lcation and ease of acces. Near the best restaurants and watering holes.
Beautiful site and charming old-style palace feel. Service and reception are rather mediocre, no English or French spoken by receptionist, no English newspaper available.
The location is beautifull in the centre at the riverside and near to the beach. The room was spacious. Because of the price of the hotel and exposure on booking.com we expected the hotel to have an indoor swimmingpool, however it was a spa whitout pool and the spa was only accesible for people above 17 years old.
The staff. The staff were on the most part fantastic. Absolutely lovely. ANy problems we had were more from slight misunderstandings from language but when the staff all speak three or four languages and I only have one I can hardly complain. The babysitter from an outside agency had a bad cold.
Relaxing luxurious rooms No restaurant due to refurbishment and significant work going on outside the hotel
large room, comfortable, quiet, convenient
good value for money.staff very helpful .room comfortable. I would stay at the hotel again . location good.
beautiful view over the beach and bay, comfortable and clean, quiet
The location was very central. There was no tea/coffee making facilities as was listed,and I was refused these on request unless I paid. The room was slightly small and I had to ring several times to get an iron, more hangers for wardrobe (simple requests). We were charged 15 euro per day for parking although not told of this at check in, breakfast was 15euro each. All of these little things add up and our bill at check out had gone from 500 euro for 4nights to 635 euro.
great location and fantastic view of the bay from our hotel window (we paid for view and really got it!). Handy parking directly below hotel (not cheap but easy).
Good central position Wanted a sea view room
Great location off La Concha, easy walk to la parte veija and a wonderful view of the water. Staff was helpful in the small instances I needed them, bed was comfy, jacuzzi was very nice, room was great. Would not hesitate to stay here again.
Good location! Quite overpriced, including the parking (€32 for 1 night!) Some parts look a little tired (elevator etc).
stayed at junior suits which is not much price diffenent. wonderful view on top floor and amazig room! had great time.
Location was near to the sea front and our room had a sea view from a higher floor. Out of nine hotels booked with you for our trip around Spain this was the only disappointment. Very old and tired and extreemly overpriced in comparison to other hotels.
Valet parking was well worth the price. Location was good.
very good location and excellent room plenty of space and view of the sea, also quiet which was a bonus so close to the centre
The hotel is fine.
It was great location to see the city. Most places were within easy walking distance. The one-way streets make it difficult to find the hotel if you are driving.
Excellent hotel, quiet and very friendly staff. Gentleman in reception was extremely friendly and keen to try his good English.
Anyone staying at this hotel would be doing themselves a big favour. Perfectly quiet central location in a beautifully equipped and furnished apartment and spotlessly clean. Will be returning!
I'm usually critical of hotels but Arrizul Gros is simply outstanding....I wouldn't waste your time staying anywhere else.
The staff were really friendly & the hotel was very nicely furnished & quiet. The rooms are quite small so I probably wouldn't want to stay there for longer than 3/4 nights.
This is a brand new hotel, so everything was new and clean. The location is good--just a very short walk across the bridge into the Centro and Parte Viejo and just a few blocks from the beach. The hotel is not non-smoking, so the smoke smell did come into the room from time to time.
Very clean hotel, room was very clean. Reception staff were very friendly, efficient and very helpful. Location is 5mins walk from surfing beach and 10-15mins walk to la concha beach, its a nice walk! Breakfast is standing room only, help yourself to juice, coffee and buns. Rooms are small but adequate. Shower was nice!
Hotel was very tastefully decorated, clean, and well located. Staff were very helpful, and pleasant at all times. I would definitely recommend the hotel, and stay there again on my next visit to San Sebastian.
Excellent accueil = 2 étoiles en france
The rooms were spacious and very well fitted out. It was very close to the beach and an underground car park which we used for 3 days, though parking generally is expensive. All the reception staff were extremely helpfull and all spoke excellent english.
All the Reception staff were excellent and very friendly and generally very helpful. The location was very central.
location, adequate facilities clean,good bathroom tiny room, awfully hard bed, no spare pillows
There was no lounge
The staff were very friendly and the room was clean Our bed was very small..!! I think they put it there because the room was also very small. Don't believe that every room is as big as the picture you see at the website!
close to city center .rooms small
Friendly, helpfull staff. Comfortable rooms. Lack of residents lounge
could do with a lounge area
We received excellent assistance from the hotel staff, in particular Michael,during the one day strike in Spain on September 29. Our first room was so small that we had nowhere to put our luggage. On complaining, we were moved to a larger room, but this reeked of cigarette smoke, however the hotel was fully booked due to a U2 concert that night, so it was pointless to complain again.
Excellent and friendly staff/owners (helped by my own level of Spanish, but manager spoke English OK). Location was sort of accessed from the pedestrian walkway to the old town and close to the beach and shops. Room was adequate, bathroom OK with good water temperature and pressure and area generally quiet, albeit with potential for noise from other guests in the morning. Close to restaurants and lots of places within a minute for breakfast. If you have a car, even Sat Nav/GPS gets confused by the one-way road system of the city and the hotel took some finding - eventually I chose to traverse the pedestrian mall, the wrong way, just to get to the door. The manager did explain the best way to get to the best car park nearby without paying too high a rate and how to navigate the one-way system. It's really preferable to park the car in the nearby underground car park and walk to the hotel/pension.
This was one of the nicest places I have ever stayed. Sure, it's a Pension, so all you expect is basically a bed, toilet and shower, but the whole ambience and location are tremendous. Teresa, the manager, is a lovely, kind lady who obviously really wants you to feel welcome. I would give it 11 out of 10 if I could!
I liked where was located, very close to the old city and right on the bus lines. Most of all I like the owners they were very pleasant and accommodating. The rooms were somewhat small but still comfortable. There was no food or coffee served, but these things were available right outside the pension.
Excellent location, hospitable owners- very friendly. Clean and comfortable.
Perfect location between the old town and the shopping area, and right beside the cafe and bar area of the avenue Alameda. Very friendly and helpful staff. Unfortunately, Donostia/San Sebastian generally seems to be very much more expensive than anywhere else in northern Spain, which is why it gets low marks for value for money.
I liked the family context and the owners kindness. I liked also the hotel is close to everything in the city; beach, shopping, center... Maybe the relation between price and quality.
clean rooms. convenient location. municipal parking lot across the street. all close difficult to find a hotel. No information about the location
The location of the hotel is great, you can walk to the town beach in less than 5 minutes, the rooms are a good size, beds comfy and the couple who run the place are lovely, very helpful
Great location for seeing San Sebastian. It was situated in the middle of the old town and within walking distance of everywhere. My room was quite clean and Teresa our host was perfect. She helped me for everything. I stayed there for 6 nights as an alone woman. Pension was quite safe and I felt like I am Teresa's friend staying at her home.
The shower was clean. There was no isolation and we could hear all the noises.
Everything was more than expected and a great value - the location is across the street from underground parking, the major food market and mall, steps from banks, the entire old town area, and 10 minutes from the La Concha beach. Only complaint would be that the shower curtain did not contain the spray and flooded the bathroom floor even when we took care.
Location. Very small room, three beds in a row. Requires redecoration. Too expensive for this level of hotel.
Location was excellent and the staff friendly. Easy to find, 24 hour reception was handy too. Good shower pressure and constant hot water though very small. The room was extremely small and decor very dated. It was set up as a twin but should only have been for a single occupant. The shutters were in poor condition and shower curtain needed to be replaced as it was filthy. Not expensive but still over priced for the standard of room.
The hotel is in an excellent location, the staff were excellent and the room was nice. Because of the central location of the hotel, the room was a little loud (there was no AC in the room and we kept the windows open).
amazing customer service, clean and comfortable room. rancid smell from noisy road construction nearby - we were told it should be finished soon so shouldnt effect other peoples stay in the future.
A small and friendly Pension right in the heart of the Old Town in San Sebastain. Really cosy, lovely rooms with lots of character. No AC, and as its in town a little noisy at night. But, ask the staff for a fan and the temp was fine (meant you could shut the noise out at night)
Central location It's located on the first floor and you need to ring a bell each time you need to enter. no breakfast on the premises, just a voucher for a continental breakfast at a nearby cafe'. Public parking under your nose but difficult to access and very expensive. no parking whatsoever on surrounding streets.
One member of staff was exceptionally helpful and the location was perfect - on the edge of the old town and close to the beaches! The noise proofing to the communal area outside our door was almost non-existent. Fortunately for our stay there weren't any excessively noisy guests.
Excellent location, very nice and helpful staff, nice decor in the room, however the room a bit tiny The windows face a street, there is quite noisy at nights
HELPFUL STAFF, WONDERFUL LOCATION. GREAT
Room was big and nice. Free water bottles available in the hallway, and breakfast for 1 Euro. This hotel deserved at least one more star. Room was very close to busy street, we got woken up by some drunken youth at 6am in the streets.
5 minute walk from Old Town, the beach, or Gros, you choose. Fantastic Pintxos in old town, and a giant Pintxos pote in Gros on Thursdays (Pintxos crawl where a drink and a pintxo is only 2 euros - selection is not as tasty, but it's cheap and fun with tons of locals). 7-10 minute walk from train station. The staff were extremely accommodating and friendly. They stayed late for a late check in when our train didn't come in until after hours. Offered to do laundry for us during our stay. Had lots of local breakfast recommendations. Room was very clean and the bathroom was amazing (we now want a shower setup like they had). Room did not seem to have temperature control that we saw, but we went during May so the temperature was mostly nice and easily modified by opening the balcony door for a little. Would book there again next time we visit. Parking in neighborhood looked tight (but we took the train there so we never had to hunt for parking, sounds like the pension had suggestions, but probably had to pay ). Lack of individual temp control if going In a warmer month. Our room opened onto the back alley, so sometimes if we had the balcony door open we could smell cigarettes from other neighbors(But rare).
Very good situation, price included breakfast. Unfortunately very noisy during the evening (it was in August).
excellent location,rooms were clean and staff very nice very small room with just one small windown
Excellent location, very helpful staff, rooms nice and clean, definitely stay at this pension again.
The room was very nice, modern and stylish. Very clean and comfortable. Large bathroom. Free mineral water. Staff were very friendly and helpful. The area was very noisey - partygoers out until dawn and the noisiest bin collectors ever start work at 4am. It was a festival weekend so worse than usual. Breakfast was one piece of toast,a piece of cake, one coffee and one orange juice. Whilst breakfast is not a big deal in Spain for 146 euros a night I would at least have expected to be offerred a second cup of coffee.
The staff were extremely helpful and friendly. The rooms were clean and modern. Top location and great value for money. Will go back again.
The location was good and everywhere was very clean. The beds were to small and very uncomfortable. Shower unit was too small.
It was very central with lots of bars and restaurants nearby. Also very near the beach, with some good walks around. There was not parking. We had to park in one of the car parks which if you left your car there all day for the length of your stay, it turned out to be expensive.
Friendly staff. Very comfortable bed. Good water pressure and hot water!!! Perfect location. Could be noise in the morning if people arrive/leave early. Breakfast was a slice of toast.