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Very pleasant environment and friendly staff, creekside wonderful! No
Located in the charming city of Saratoga, this B & B offers a great environment to relax in; get work accomplished or connect with your friends. Shops in the area are charming and lots of upscale restaurant choices are available. The Inn offers wine & snacks in the afternoon and a continental breakfast in the morning that add to the atmosphere.
Walking distance to downtown San jose & Staff was great
I liked that it was downtown close to bars, clubs and restaurants.
Great hotel, room and staff! Got free upgrade upon arrival and an extra 1/2 hour checkout time so we could go to the next door art museum without a hassle.
Clean, comfortable, upscale, great location in heart of city near restaurants, businesses, arena, light rail, freeway. Wonderful accomodations. Easy check- and check-out. Expensive parking. We parked in a garage one block from the hotel to avoid unreasonable $26 nightly fee. Most big cities charge this much, and higher, but why do have to shrug our shoulders and say, "that"s just the way it is". It feels like the baggage fees on the airlines.
Can't really think of anything. 1. Room was dated. 2. Room with a view had no view. 3. Parking was expensive. 4. Hotel had no charm or allure (other than the advertised picture).
Rooms Staff at the door
Clean rooms with feel of knowing they are clean Ac went out. Super hot. Small beds
Location Bed was uncomfortable and did not have enough covers shower was outdated and shower head was cheap No coffee station in room Sparsely decorated
Wonderful environment, great Beds close to San Jose Convention Center. Very Friendly Staff, impecible Service.
A property in the Fairmont family. Being in historical downtown next to sites of value. Relying on amenities of a high end hotel which did not disappoint. The staff was friendly and helpful in all encounters. Extra fees for wifi these days seems unnecessary. Having to use hotel cards to go between tower and main facility (although security is appropriate).
Fancy, various locations to eat and enjoy yourself with partner and great America in a 13 min drive distance just a great stay after all and great valet service Beware of an extra 100$ charge at check in just in case you break anything in the hotel but will be refunded after check out and line is to long with no one trying to help them out to make the line go faster
Everything was great Everything was good all people there are helpful
check in and out convenience. Movies extremely expensive.
Helpful and friendly staff who keep up with the demands and requests of the guest. Also, a very quiet and clean space that allowed us to get our rest.
Great location and amazing hotel. The amenities were good as well. The rio was a nice size and I had a view of Levi Stadium. When I came back to the hotel at about 11pm there were no parking places. I believe outsiders were at the bar or guests had their friends visiting. When you are paying for a hotel room it's annoying not being able to park in the parking lot.
It's a good hotel with all the facilities you need, conveniently positioned across the road from the Hyatt convention center. No free WiFi, which for the price of the room, I would have expected.
The restaurant had very high quality food for the price and the bar was elegant and very accessible. Need to have FREE wifi in the rooms! This is 2015 AND the hotel is in the heart of silicone valley. For shame! Hilton
Clean. Comfortable beds. Great shower. Friendly helpful staff.
Andy the concierge took care of us like an old friend.
Was given a double bed instead of a king. Uncomfortable and had to sleep in two different beds
The design of the hotel is amazing! I love the modern feel and everything feels new. Downside was I came on a day where teenagers called "future business laws of America" were staying for the weekend. They were loud and obnoxious in the hallways, elevators, and at the pool. It seemed like I could never get away from them!
Amazing views, great service and great bar
The staf was extremely accommodating and friendly. the food in the restaurants was of excellent quality and the Lounge Bar was an excellent place to relax and grab a light meal. The room was large and perfect for my business trip. I liked everything about this hotel
Room was excellent, except my city view was a view of the stadium. Can't really complain about that though it was fine. They even sent up a bathrobe to my room when I asked. There was some youth convention going on which wasn't really a problem. However it took me a while to get on the elevator to get to my room
Everything, from cleanliness of our room to the friendly service.
You can't beat the price and the location I also like their breakfast .
Close proximity to SAP center for events. New carpet and furnishings. Had a refrigerator, microwave and coffee pot in the room. Air conditioner did not work, it was blowing hot air. Bathroom was dingy looking but superficially clean. Their recent remodel did not include the bathroom.
Location was convenient The staff was unfriendly, I did not feel welcome. The lighting in the room was terrible, air conditioning difficult to adjust, and carpet was dirty
The room was beautifully remodeled with high ceilings and lots of space. Continental breakfast was filling and fresh. My first impression of the hotel was not great, however, the staff was friendly and the rooms were very clean. The rooms above us were a little noisy.
The hotel is dated and could use a remodel, but it was reasonably priced. The room was clean, large but old. There was a jacuzzi tub in the bathroom which we didn't use. The switches and timer where outside the bathroom which dated the place. Still the room was good for what we needed it for. We had a good stay there.
Nice staff Being woke up at 3am due to excessive loud noise outside the hotel window
Lighting in the room was poor, the shower temperature would constantly fluctuate between scolding hot and just barely warm. The hallways still smelled of fresh paint and carpet was a bit tattered. Location isn't bad and the staff and breakfast was great.
This is the best place to stay if you don't want to drive when attending an event at the SAP Center, which is less than a 10-minute walk. I also like that the place is very clean, the hotel and our room. My friend was in town to attend a concert with me and we were both very happy with the accommodations, especially since we just wanted a clean, safe place to stay and this was the place. The complimentary breakfast was pretty decent too. They had hot and cold options. The hotel is a bit dated but my main concern is cleanliness and safety.
Walk to the SAP Center. Free parking. Free breakfast. Nice rooms!
Is a great hotel, in my groups opinion it was better suited for many people than the Fairmount Hotel. Next year for fanime we will be staying at the Arena Hotel the whole time.
Love that every room has their own balcony for fresh air. Great ammenities down stairs and friendly staff! I always enjoy the excellent customer service here. The location of the hotel is convienent, close to restaurants, shopping, and airport. Going in and out of the parking lot became an issue. At the Doubletree guests have the option of valet or self park (you are charged a nightly fee per night). We chose to self park, upon entering and exiting guests must use a parking ticket to do so, the parking meter ended up not working so we'd be stuck for 15-20 minutes along with everyone else trying to get out. They should use room keys for this versus paper tickets that eventually get bent out of shape.
Pam at the registration desk was friendly and professional. Great first impression! I did not receive the complimentary breakfast that was advertised; confusion about a coupon. I was a bit disappointed in this.
I was charged twice for parking at the hotel. We were not allowed in/out entry into the parking area with our room keys. I was charged for parking at the parking gate and on my final bill. I called the hotel for REFUND and I haven't seen the refund on my bank statement as of this moment.
The airport shuttle was terrific to have.
The close proximity to the light rail and bus stops ,with very friendly and helpful staff Only two sachets of coffee left in room to use which meant after a night cuppa nothing left for the morning. When I left a note to the maid asking for more only one more sachet was left ---barely adequate for two people!!??
Very friendly staff. Nice breakfast. The hotel nickel and dimes you. $2.50 for bottled water, $19 a day for parking, expensive breakfast and dinner.
Rooms are spacious and clean. You have to pay for almost everything else; internet, parking, breakfast.
Warning: Parking is NOT free at this hotel, not even for guests. You'll be forced to pay $20 to park per night! This made for a very obnoxious surprise during check-in.
The room was clean and tidy. Very simple, no art or decor to speak of. The lobby looked new and modern. Staff was very professional and nice. The HHonors floor was still in carpet from the 90's. Very old and out-dated. The room was very dated as well. My daughter who is 5'4" could press on the ceiling tiles, they were so low and old.
The pool area is absolutely beautiful and my double room was quite spacious and comfortable. They really do well with the little things. The location was very central to my business reason for staying.
Very nice hotel in a great area. For the gym they are affiliated with the YMCA which was amazing. Will definitely stay here again
Happy Hour, large room, relatively good wireless internet, better than average breakfast, comfortable bed. Phone didn't work, no easily accessible bedside lamp, carpet could be replaced.
Extremely well treated by front desk. Lovely complimentary breakfast. Rooms extremely comfortable. Bed, pillows cleanliness. Walking outside to get to elevator. Minor inconvenience.
Rooms are very well kept and the beds very comfortable. Clean, spacious bathroom. Breakfast was included, not a ton of options, but tasty. There was also a happy hour on one of the nights we were there, which was surprising and very nice after a long day of driving. Facilities a little outdated, you can tell that the hotel is not new. Rooms are a little dark. Very slow elevator.
Awesome selection of breakfast food and nice outdoor area with a pool table!
Comfortable, clean double queen room with separate sitting room Large screen TV in both rooms 2 sinks, large bathroom Fully stocked & locked beverage fridge & basket of snacks Decent complimentary breakfast Excellent location & why access Decent price; booked through KAYAK.com Hot tub/pool - large, clean & fun. Although closing is documented as 10pm, we were very quiet and the hotel staff did not bother us...we stayed in hot tub till 11pm. Major issue: HOUSEKEEPING DID NOT CLEAN MY ROOM. I had organized the room specifically to help housekeeping do an efficient job and needed all new towels and stuff...but returned at 6pm to a (still) dirty room. Called front desk (housekeeping closed by then) and they brought up 2 towels and new soap. You know, "I'm sorry" just doesn't cut it. Refused to let me have a couple of snacks for free as compensation. Pretty 'cheap.' Bad customer satisfaction handling. Pool/hot tub should close at 11pm, not 10.
Everything...happy hour; great breakfast No light switches near the bed
Nice place, room was clean some street noise
Not really anything I should've stayed at the holiday inn The rooms and staff were not nice
Very clean. Restaurant on the premises with bar, bar has great happy hour. Quiet. Pool and spa. Everything you need. Beds are very comfortable. One of the front desk people wasn't as friendly but he seemed overwhelmed
Decent hotel/motel, the grounds could have been nicer. the pool is great and the Jacuzzi. Most of the hotel near this one (a lot) offer free breakfast, this did NOT. A minus which wwill influence my choice of hotels. grounds were very plain, the shower heads are crusted over and have low pressure. Towels area bit small. No breakfast included, a BIG minus!
Rooms clean, staff friendly, nice big beds The parking was bad drove around for about 20 minutes to find parking very disappointed over all it nice place.
staff at front desk is reasonably friendly, bathroom amenities include conditioner, mouthwash, etc. You could tell this was formerly a low-end motel properly. The upgrades were done sloppily and hastily, as is evident in the wall surfaces, paint, overspray, and excess tile cement. Maybe good enough to be a Super 8 at best.
Room was comfortable and clean Limited parking
I like the comfort for pillows and the location. I was shocked that this 25 year old + hotel calls itself a Wyndham Hotel. The toilet was running for several days before it was repaired. The light near the door did not work, the refrigerator was not working nor did the safe.
Location is near Levi's Stadium and SAP arena. We were there for 3 nights but our room was never cleaned.
My room was very comfy, great bed. Staff were very helpful and courteous. Surprisingly good food options somewhat nearby. Common areas could be a bit cleaner. Lots of families, so can understand how it gets messy. But my room was very clean and great for what was needed - a place to stay that was accessible to SJC airport. Nice airport shuttle.
Location and shuttle service work well. Updates to the rooms are nice while the bathrooms still need updating if one spends $100+ a night here. Grounds outside need cleaning.
Nothing. There was multiple things I did not like. For starts, the first room 193 I was assign too smell. The sewer smell was very strong and there was bed bug. Keep in mind I was there for 10 minutes. Secondly, I moved rooms (142) and that room had the same problem. Huge bed bugs. It was disgusting. Called the front desk and sent security guard, for what? To check the room. We got our belongings and we to the front desk. I demanded my money back they give me trouble bc their manager was on call. Finally after an hour I got money back, partial btw. I had to look for a room at 1am, driving around the city to find one. It was not a magical experience. It was awful and I will NOT recommend this hotel to anyone.
They were very focused on helping me get what I needed and when I needed to add extra days they made it happen easily. I have always loved this hotel and now that it is changing to a a Hilton in a week or so I hope it stays the same.
Nice failities Needs a hot tub/pool
Friendliness and helpfullness of front desk. Housekeeping did not show up 2 of 4 days, even with complaints. I notified them that I would be out of the room from 6am until noon while I had dialysis and would need to sleep all Wednesday and Friday afternoons. No action, not even clean towels!
I chose this hotel largely because it was an inexpensive option near Levi's Stadium. It definitely saved us quite a bit of money because there is an inexpensive bus that takes you right to the stadium for $8 round trip. The hotel itself was great! The staff was friendly and allowed us to check in early and borrow a phone charger. It was fairly clean and had a charming boutique feel. I would definitely recommend this hotel!
Location is good. The room was comfortable enough. Did not like the staff. Not helpful or accomodating or even warm.
Staff goes above and beyond. Even the maids ask how you're doing and tell you to have a great day.
Very friendly staff, convenient to have a bar and restaurant in the hotel. Rooms are very clean and comfortable. Most importantly, again, staff was very welcoming, pleasant and made it a very luxurious experience. Only thing we didn't care for were the rough towels. The robes were pretty dated and hard as well. I know towel rotation and use is very hard to keep up with, but is also very important in keeping the luxury experience for customers. Otherwise, great place to stay.
Beautiful grounds Nice rework of what was there previously Nice pool and hot tub Good lounge Ample parking Comfortable bed Difficult to get to (in the middle of a neighborhood) Staff wouldn't print me a receipt (big issue on business travel) Pool / spa could be open later
Great grounds and plenty of character; a relaxing venue with history and luxury.
We stayed here 1 night in room 121. It was a suite with easy access to the swimming pool. The back door lead right to the swimming pool. The pool looks bigger in the picture but it's still a excellent size. The staff was great and Sunday brunch was delicious. Good hotel to relax and get away from the regular 9-5. The only thing I can critique is we were there on a Saturday and there's was nothing special for dinner. The bar food was ok and room service food was ok. No restaurants walking distance but no big deal. Everything was releasing
I had called ahead to make sure I coukd check in late, but when i got there, I couldn't find the front desk person (or anyone) for 5 minutes, then when I finally found her, she found my reservation, but couldn't tell what rooms were available & so had to call her manager, and long story short, it was just over half an hour between when I walked in the front door and walked into my room. She said it was her second day, which I can only imagine is really overwhelming, so I was trying to be patient, and I've had good experiences every other time I've stayed there, but i have to say, this one left a sour taste in my mouth.
The staff was very helpful when it was found out that the website I had booked through hadn't communicated with the hotel fully and they had to go digging for my reservation. But I got a room, it was very nice, even if a bit cramped, but that didn't detract from my stay. The grounds were very nice. I enjoyed their exercise room, it was more filled out than most hotels. I just wish I had had warmer weather to enjoy the pool and more time to enjoy every other feature of Hayes Mansion.
The grounds are really nice with a large and comfortable patio seating area and swimming pool. The furnishings in the room were old, old, old, and poorly decorated.
Everything from the room/bathroom was spotless incredibly clean . beautiful place to stay. Absolutely no negative comments to say.also GREAT STAFF! Very helpful and on point..even if I have to go out of my way to stay here again it would be worth it.very quite also.no traffic noises etc.will be back for another stay asap!!!
Driving up the residential street and coming upon the entrance for the 1st time gives you a feeling of stepping back in time to another era. The attention to detail and the beautiful wood trim all around gave a feeling of a very special place. I had only one night to explore the mansion and surroundings.
Used condom wrapper in the drawer. Need i say more.
Staff incredibly attentive The shortness of our stay
Great room overall, clean hotel in excellent location. Close to shops, food, and activities. Great service and friendly staff. Convenient parking (though it costs extra even without valet) garage connected to the hotel. Only a block away from Original Joe's. Despite a few quirks, I would stay here again. Charge for WiFi (unless you are an Elite member), ridiculous prices for snack shop food and goods ($5 for a Dairy Milk candy bar, $6 for an Odwalla Smoothie!), $45 for a t-shirt! Also, the hotel smells like the air freshener they pipe in at many of the Las Vegas hotels (could be a plus if you like that). Also, the choice of "aromatherapy" soaps are awful--why not go the clean, fresh scent of soap instead of burned wood?
Had a problem with the first room but they helped me switch rooms no questions asked
Room was very quiet, even with all of the airplane traffic on approach to San Jose Airport.
The valet service was overwhelmed since the hotel had no self park option. Plus, the valet was serving guests who weren't even staying at the hotel but attending a concert or conference in the area. It's a bit ridiculous that it takes 20 minutes to drop off a car with valet and another 20 minutes to pick it up.
I really Liked its location, we were attending a event at the convention center and the hotel is actually leads into the convention center. That was great! We didn't have to walk at all. All staff members were extremely nice and willing to offer any help that they could offer. The hotel was very busy due to the event, but the staff still dealt with customers in a very polite and friendly manner. I also wanted to say thank you to this hotel for not treating us any different than there other guest, we have been to other hotels and due to our ethnic background have been treated like we were some how less. This hotel did an excellent job treating everybody well and respectively Thank you so much! Some of the things that we weren't so pleased with that room service had certain hours and that it wasn't 24 hours and that the rooms were a little smaller than what we excepted. But overall we had a great experience
Top notch hotel. Clean, newly remodeled, all amenities & on site restaurants etc The valet. He did not specify pricing of valet vs self park or exactly where self park was located.
Excellent location, top choice for San Jose. Walking distance to major attractions and night life in the area. Excellent VTA transit access as well. Also consider the Hilton and Fairmont nearby. Valet parking is $29 with in/out privileges. This is a reasonable price for the area.
The proximity to the convention center and civic hall was crucial for my team's stay and this property is next to both. The accomadations and staff were excellent. I would recommend splurging a little fir the concierge lounge.
Pay WiFi with speed tiers.
The Valencia Hotel is one of my all time favourite hotels. the location is excellent, priced competitively and the staff are friendly and helpful. Great service!
It's super clean, the staff is friendly, the rooms are nice, there is a hot tub, there is a gym, the mattress is phenomenal -- best night of rest, it's quiet, it's in a good location for restaurants/shopping. It's a good stop if you're in the area. No complaints.
Convenient location, rooms are spacious Staff who were responsible for room service, hotel operator on phone were outright rude
Staycation Paradse... Ran away Halloween night... Great food drinks and security keep fun a perfect balance
Fun location, great vibe, beautiful common areas and outdoor living space. Wonderful breakfast included with room. Called to confirm pool was open (November) with beverage service, were told it was and that someone would come out to offer us drinks. Nobody ever came for 3 hours.
the cleanliness and uniqueness of the room and facility
Great hot tub and pool in a convenient location right in Santana row. Spacious rooms, well furnished and decorated. A welcome respite from Silicon Valley. N/a
Very comfortable room. Close to shopping and great food.
Free wifi, comfy bed, decent shower. Convenient and free parking, close to some great restaurants. Crap TV channels, no on site food/beverage services, small room, overpriced, horrible breakfast, construction on my outside wall early morning,
Nice and pleasant staff - The place is not quiet, loud noise when the neighbor starts water (which woke me up VERY early) - Basic breakfast, expected more.
Despite being in an outer corner room on a very busy intersection, it was extremely quite in our room. We did hear sirens a few times but nothing too bad. Our room was very clean and comfortable with pleasant decor. The breakfast was plenitful and with a fair amount of options. The bed and pillows were both very comfortable. We have stayed here before and would definitely stay again as well as recommend it. Only a slight nit pick, but I would suggest maybe updating the down comforter in the room we stayed (3257) or others possibly. Ours definitely had seen better days and was a lot more worn out than what I would expect from a Joie de Vivre hotel. Do something to fill the gap at the bottom of the door to the room, it's too big allowing air come in and a bit of noise from the hallway.
There are great people working at Wild Palms Hotel!
Central location, good parking A little noisy (room was near the pool). Blinds did not close properly and there was landscape lighting outside
Chintzy Internet that requires reauthenticating every day. Location is not convenient to highways.
Stayed in three different hotels during this trip. Paid a third the price of the fancy business hotels and had a better experience with friendlier staff and rooms that were on par for a mid-range hotel. Room was clean with a warm décor - felt less like a cookie-cutter hotel room.
Little touches like pool towel service (soft rich absorbent!) and text confirmations. Not really a high end or charming boutique hotel, just a well run chain.
Much of the property is under construction...plastic and sawdust everywhere, and workers start very early in the morning. If this was disclosed during booking it would have helped set my expectations of the place. The shower handle was broken off and there was hair in the drain. They are clearly focused on the renovation, not their current guests.
Good breakfast, nice room, good location for us.
The newly renovated rooms and baths are simple and elegant. The Hedley Club lounge serves good food & cocktails. Conveniently located in downtown San Jose, short walk to Convention center. The room lacked many standard amenities: 1) password protected, high speed Wi-Fi (Wi-Fi was free, slow and unsecured) 2) in room safe large enough to fit a laptop 3) stocked mini-bar (empty mini-fridge provided but there were no vending machines or in hotel shop to buy snacks & drinks) 4) in room guide/magazine with local/city info
The bathrooms were well furnished... Better than the actual rooms. The staff was very friendly. True price I paid was not worth the room. It was a very crampt room with ancient furniture. The rooms were a boring shade of beige and our window view was another building being constructed. It's layout seemed more that of a comfort inn with a price tag of 90 dollars a night rather than 150. It's not worth the price, if you have a car go to a comfort inn and save some money cause got the same experience.
room service was delicious and fast. Stay was very comfortable. Beautiful large bathroom. Great location.
We loved the late night pantry
It was very clean and comfortable. The room came with a mini fridge and microwave. Great cable TV channels, more than I've ever seen and it was free. Staff were always friendly. The free breakfast was good with made to order omelets, oatmeal with all the trimmings, breakfast potatoes, meat choice, waffles, cereals, etc. I stayed Sunday through Thursday and the price was unbelievable for this area with what it offers. I've recommended it to my friends and coworkers. Also the bed was super comfortable. The free internet was really fussy but I'm secret happy about that... It kept me from working and I actually relaxed instead. People complained about the noise-- my room faced the freeway above the wall-- I didn't really hear much and put the ac fan on only and I heard nothing-- so that isn't a complaint.
Decent staff, good bed, not terribly expensive for the area. Breakfast is all right, with eggs-to-order being the highlight. My room faced a porch where people talked on the phone and smoked at all hours, and the door didn't block noise or smoke. The wifi was terrible -- frequent dropouts, got kicked off the network all the time, and slow even when it worked. Hard to find in between freeway ramps. Ubers always get lost picking me up here.
The complimentary breakfast far exceeded our expectations - made to order omelets, sausage, freshly made potatoes. And the front desk staff were incredibly friendly.
Comfortable Room and able to good a good night's sleep. Breakfast room was a good size. Buffet style service- waffles, hard boiled eggs, toast, banana bread muffins, country potatoes, sausages/bacon or both, and made to order omelet, greek yogurt and toppings. We could usually skip lunch. Need to approach hotel slowly on El Camino- Entrance driveway is close to the entry for Route 85S - If you miss it- need to drive and make some U-turns on El Camino to get back.
Hotel Zico is sweet and like getting away to a Greek island. The hotel was beautifully set up to get away from the city bustle I'm used to. I enjoyed the comfy beds and close dining areas around the hotel. The walls are thin so we got to hear rowdy kids at night and loving couples too. So the other hotel visitors were the issue not the hotel it's self.
Great location, clean room, friendly service, above-average breakfast, fast WiFi, nice layout. Can't think of any complaints.
great breakfast and friendly staff
The breakfast was a nice touch with an omelette bar. Their confusion of the bil. They showed an over charge $379.84 hopefully I will get this back.
The room was very stylish and functional. All the amenities that a solo traveler needed. If I'm in the area again this is where I'm staying.
The dacor is cheap but effective, much as the facility itself. The mattress was good enough, and they had pillows of variable firmness. The wifi was fast enough for my needs, though I was dropped once. If you are harder of hearing, this is _the_ place for you! Nice amenities, though much of it built as cheaply as possible, and one has to run the Air Conditioning fan (from which, ours did not blow cold air) to generate the white noise to override the televisions and conversations from our neighbors above, below, and on each side, as well as the traffic noise from 85. I hope I'm still as effective, though slow, when I'm as old as the elevator is now. Forget the shared balcony. There's no sound-proofing in the French Doors, so you hear every annoying syllable your drunk neighbors emit, as well as every hybrid accelerating down the 82/85 interchange ramp right below and behind the property.
Friendly staff, great breakfast buffet with custom omelettes, comfortable bed, heater and frig not too loud, convenient right off hwy 85. Lots of places to eat close by. Near to Stanford. Much better value than Domain Hotel nearby. Nothing.
Friendly Staff. Clean, comfortable room with a better breakfast than one expected.
Good breakfast and the room was nice for a short stay. The lobby and common areas were very nice. Front desk staff was very nice, fast, and efficient. Room was rough around the edges. Traffic sounds from the highway were very loud in the room. The bathroom needed some repairs - the shower was nearly impossible to turn on the valve was so stiff. Bar staff was slow and rude.
I liked the drink coupon. The service was great . Our room was very nice and clean. There was too many kids around . The pool was kinda of tiny and dirty. I saw dead fly and a bandaid so I didn't get in the pool.
Very friendly staff, suites with 2 flat screen tv's, immaculate rooms, nice linens and toiletries. GREAT COMPLIMENTARY BREAKFAST!!
Loved how nice the staff was from the initial entrance of the hotel. The room was lovely and very clean. Bathtub not very big for the suite. But that's out of their control.
Staff was excellent. Breakfast was very nice. Room and bath look worn and dated. Linens were worn and had holes.
The free breakfast is great every time we stay here. The rooms are big, location is perfect, and the bartenders make good drinks. The bar closed too early for us. We went back around 10 pm after the Sharks game and it was already all closed up on a Saturday night.
Super nice room. Very friendly staff Entire hotel was full of kids...baseball league
The rooms are nice Smelt like smoke on the 5th floor. Not a lot but too much!
Great amenities with pool/workout room/ and arcade, clean, and spacious rooms Room had a little of a smoke smell and I'd pass on the bar area.
Breakfast Buffet was very convenient especially for families Small bathrooms
Very comfortable. I wanted to stay longer.
great service and excellent hotel
Our bed was comfortable and room was clean Requested early check in and rooms close together for our group. We were late for our function due to late check in because of hotel and weren't even given rooms on the same floor as our friends. Staff said they were giving us an upgrade for our inconvenience and didn't. We were very disappointed in their failure to accommodate our only two request!! For that reason, we will not stay at the Sheraton again!
I love the rooms. They are clean and well maintained. I feel comfortable in every room I've stayed in. The service is wonderful. The staff is friendly and helpful. I enjoy coming back to this Four Points time and time again.
We had an early morning flight from SJC so needed a place to stay nearby. The hotel was comfortable and had a nice shuttle. The hotel is off the beaten path and there isn't much nearby. We ended up needing to eat at the hotel bar (which turned out to be acceptable).
It is in the ghetto. Don't plan on leaving the hotel at night.
I was very please with the easy check in and check out process. The room was very clean, the bedding was very comfortable. The pool area was very clean and my family enjoyed night swimming as the pool was heated. It's near shopping and eating and the parking was easy. The only thing that was slightly uncomfortable was the airconditioner. It's so close to one of the beds that the air is blowing on you the entire night.
The breakfast was bomb af and they gave us a late checkout which was so clutch. The Sheraton is where its at! I didnt like how hard it was raining but theres nothing the hotel can do about that.
The fire alarm went off at 2:00 a.m. This wouldn't have been a problem in and of itself; however, there were NO STAFF MEMBERS around to direct guests or inform guests on when it was clear to enter. The only person around to answer questions was a security guard with an unbuttoned shirt. The next day, I expected some type of acknowledgement or apology for the inconvenience. Nothing. When I checked out a few days later, the front desk attendant laughed about it. The staff here is probably the most apathetic group I've ever seen at a hotel. The bed was LUMPY. No matter which way I positioned myself, there was a lump in the mattress. The shower drain was slow to clear. Overall, I wish I had stayed at a different hotel.
Hotel was clean. There is a good restaurant and a bar inside the hotel. There was no mini fridge or microwave in the room. a lot of empty space in the room which needed some furniture, perhaps an extra chair, or a small table. e
There was a large party going on in the banquet rooms, which you heard throughout the hotel. The worse part was when it was wrapping up. not sure what was being moved...i.e.: large furniture or equipment... But after 11 pm, it is inexcusable. I would definitely not use this hotel on Friday or Saturday night due to the noise levels.
They actually have great cable, very friendly staff, just overall a great experience!