No staff at drop off even after 10-11 in the morning? Made the drop off very confusing and frustrating
Pick up was extremely slow. Other companies served 2 customers to Sixt one. The problem seemed to be regarding insurance provided by credit card companies. I used a Chase issued card and was told that I must contact Chase and have them email a letter to confirm that they would provide coverage. I had never experienced anything like this and had to spend time on vacation dealing with it from Another country. They should make it clear at the time of reservations that this is necessary!
Would have been nice to ask if, as an American, I had any preference of standard or automatic. But customer service person was great.
First rental car was unsafe, and I had to return it.....Paperwork totally messed up....paid way more than I should have......will never do business with SIXT again, or recommend them to anyone.
We did not have a good experience with Sixt. We had just come from Scotland where we rented with Arnold Clark and the contrast was notable to say the least. I feel badly for the guys that work at sixt - they were forced to deal with angry customers constantly for all of the hidden charges and fees that the company requires. Sixt charges a lower rate up front but when you get there, they need a written letter from your credit card company that your credit card covers car insurance in Ireland - what?! Why was that not something they told me 6 months prior when I booked the rental. So then we sat there on the phone with capital one for 20 min; only to find out that we were not covered so therefore required to buy their insurance. Then we were not allowed to switch the driver to my fiancé (I booked the car but he was going to drive) without adding him and paying an additional 25 euro a day. So we ended up essentially paying $200 in insurance and adding a driver which really seemed unnecessary. Overall it felt like such a dishonest experience. Lots of fine print and hidden fees that made it more expensive and more frustrating than just paying up front more and having a smooth experience. If you’re going to go with sixt- do your homework ahead. Make sure the driver is the one booking the car, that your credit card has insurance for the country, and have a written letter from them resdy to go. And be ready to be frustrated. Apologies to the kind man that helped us - it wasn’t his fault the company has terrible policies he has to enforce.
The only issue I had was that there was no mention of Third party insurance, the options or the cost of it until I was picking up the car in Shannon. I was a little blind sided by the amounts quoted at the counter. This should be part of the booking process. Also with returning the car, we should have been given better instructions on where to leave it. I assumed to leave it at the Sixt return location, as done in all other car rental returns, but when there, they told me to leave it in temporary parking lot. not a big deal, but took extra time. All else was great !!
