Shorewood Hotels

Quite!

Quiet!

Cleanliness

TV remote did not work

Location was convenient when travelling cross country. Had indoor pool and adequate free breakfast. Reasonable price for amenitied.

The odor of cleaning/refresher was unpleasant and made us wonder if they were covering for previous smokers in non smoking rooms. Staff not particularly welcoming or friendly for late night travelers

Very clean. The room was very comfortable. Staff was helpful and fun. Bar was good.

Breakfast was not free. Hallway walls scraped up by housekeeping carts.

Staff was Great!

Clean great service

Not a thing

The staff is not friendly or pleasant

It was clean, quiet and was a good price. It was about an hour from Chicago and the hotels in downtown Chicago are sooooo expensive. This was a great place to stay and save money before getting into Chicago for few more days. Nice breakfast. The pool was great for our kids to get some exercise after long day of travel

Much nicer rooms than usual for the price. Very large bathroom. Free breakfast. Tough to beat.

Comfortable with helpful, friendly staff. Good location from O'Hare Airport and plenty of local facilities for dining and shopping.

Easy to find

Need heavy curtains to block out bright parking lot lights

None

The Assistant General Manager was rude. Needs training on customer service. General appearance of the hotel is really poor.

Hot tub

convenient location

the desk clerk on duty the afternoon of our arrival was rude. We had requested, in advance, an early check-in. That is 1:30pm-2:00pm. After the clerks diatribe about how difficult it is to have rooms ready for an early check-in he checked us into our room

The hotel was filthy and smells like an ashtray mixed with a wet dog. Hallways were full of dirty plates and carpets haven't been vacuumed in a while. Stained sheets and towels are the norm. There is NO breakfast - it is just coffee and some granola bars.

We booked a 2 double bed room. When we showed up all they had was a king single. Rooms were smokey even though we requested a non-smoking room. It was not particularly clean. Look next door at the Country Inn & S or Comfort Inn

I found out that you can have your pet stay with you!

The location was great since it was right off of I-55. Free internet & parking is always a plus! The staff was friendly. There was a group of us visiting an ill relative & the staff was able to accommodate our large group.

Our room never got cleaned while we were there. We had to contact the front desk for fresh towels & beds never made.

The room darkening shade was great! Bed was comfortable and the decor was different from the majority of motels which was nice for a change.

Nothing at all

The ceiling was leaking their was a cricket in my room. My friends room had bugs and the staff at the front counter was left by herself. No manager or owner to be found. Got a refund luckily no hassle about that but driving 45 to get home at 2:30 in the morning wasn't ideal. Neither is working with banquet halls if your rooms are not up to standards of even a basic hotel.

Staff that we talked to were polite and kind, however when we had to return to the hotel to retrieve something left behind we were not able to get someone on the phone to check the room who could understand us due to language barriers.

Hotel smelled of smoke or unfamiliar substance.The room did smell better than the corridors, but not good. Rooms were extremely dated. Breakfast was extremely limited, no yogurt or fresh fruit option.

Fast, good breakfast, great pool, courteous.

Had the basic nessesities, staff was friendly, Parking was easily accessible.

not as in good condition as I'd like. not easily accessible from the highway.

nothing

my room

Nice room Good price Staff was friendly, helpful and very pleasant. Had an issue with my internet connection on my computer. They contacted tech support who called and got me on within about 30 seconds. We were in for a wedding and only staying one night but we were able to check in early. Had a few extra pillows for us. Every time we went to the lobby they were friendly even asking if the we got on the internet ok ... the desk staff was great. Breakfast is really good and the breakfast staff was FANTASTIC. noting bad to say about or stay. Normally I don't post comments but they deserve a honest opinion from someone that was a bit skeptical due to some of the reviews. THANK YOU to the staff!

The room was nice and clean. Very comfortable all around.

The staff was rude and impolite. When my group of friends and I were leaving she yelled at us across the lobby about some policy about guest in a room, and threaten to call the police. We used the hotel as a meet up place for friends to have a quick drink while I was getting ready for the night.

Very nice people working there

nothing

The bed sheets and pill covers were dirty. The had black stuff on them.

I would give it 3 stars. Breakfast menu was very good and food was well prepared. Staff was extremely friendly and helpful.

Our door keys did not consistently work. We had to keep getting new keys. Some of the floor grout in the tile came up and pieces were on the floor - ouch on your feet!

Lots of people wandering around, likely drunk, cursing, yelling, slamming doors, a low class environment

The room was very spacious, generally clean, and quiet. We stayed on a very cold night outside, and the room was nice and warm. WiFi is free. Kids stay for free. Good price for the area.

1) The hotel is 100% smoke-free, which in principle sounds good if you are a non-smoker. However, our room had a faint smell of old cigarette smoke, either from when the room was a smoking room or when someone decided to violate the policy. 2) When we arrived in our room there was only a very small amount of toilet paper left with no extra roll. I understand they're trying to save money, but the room should at least be functional for a night. 3) The hotel lacks a breakfast, which just about every hotel now has. Even the inexpensive hotel across the street advertises a breakfast.

The staff was very friendly, our room was spotless and very spacious, the casino was super fun, and having the restaurants in the building was very convenient. Will definitely stay there again!

Hard to find. Could use a good sign on McDonough St. Room was clean but overall the hotel was a little worn.

The staff was very friendly and helpful. Breakfast was good too.

The facility seemed to be recently updated, so it was clean, organized, and mostly modern. It was also pretty easy to get to and close to a lot of places.

None of my "dislikes" are deal breakers. The fact that wifi is a service you have to pay extra for kind of is a letdown. Also, for being recently updated, the sheets had some wear and tare to them (pilling of the fabric). And the staff member when I checked in didn't do much to explain ammintieis and where I could find my room or any other part of the hotel.

Never cleaned the room, elevator broke, and system went down so they could not make keys for 2 days. When I called customer service all they could do was give me a free one night stay. Absolutely horrible place to stay

Non smoking room smelled like someone smoked a pack in there the night before. This was disgusting. Also you have to call someone to come to the desk to check out at 7am. No one is waiting there. Seems like Wyndam just wants to cut all costs possible to make more money and not waste money on things like adequate cleaning and front desk hosts.

I enjoyed the location as it was off a side street, which was off the busy main street. About an hour from downtown Chicago and 15 minutes from the Rialto Theater.

We were awoken early the first morning we were there by a lot of noise from the adjoining rooms (above and sides). I am not saying the walls are too thin; however, they must be as thin as Justin Bieber's personality. That would be anorexically thin, in case you were wondering.

Just about everything.

The smoke smell in a lot of places.