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We stayed in the balcony suite for our anniversary and could not have been happier. Our room was beautiful and clean, the staff was helpful and friendly, and the breakfast was very good.

Very clean nice facilities friendly staff

I liked nothing about this hotel.

The people working at the hotel were extremely nasty. no teeth smelled like smoke and alcohol. The office is below a bar. Was awful the bed was hard as a rock and the customer service was terrible. They give you a voucher sheet for breakfast but it is only for one person. So if you bring a wife or even a couple of kids only one person eats, whereas if you stay at a Days Inn anywhere else it's a free complimentary breakfast. This hotel is a JOKE!

The staff was very friendly. The room was clean, the bed and amenities had a feel that was better than other "value" chains that I have stayed at. The shower had nice stone facade walls. The bed was very soft, almost bouncy with how soft it was. The included breakfast was a full breakfast at the attached restaurant on the property. It was by far the best included breakfast I have ever had with a hotel stay.

The shower water temperature was tricky to control. It went from scalding to ice cold very quickly, but I was able to find a "sweet spot" eventually. The breakfast was amazing, but it did take the restaurant a very long time to get the food out after ordering. I think we were waiting for a good 45min on food.

The price.

Mattresses were hard as a rock and the rooms all faced outside, so you hear lots of noise as people come and go from their cars.

Location

Price was significantly higher than surrounding hotels. Won't stay there again unless every other place is booked like this time.

Nothing.

Linens dirty.. towels all stained.. shower control broken.. the room smelled bad when we walked in

It is cheap, but you get what you pay for.

My girlfriend hated it so I had to cancel the day we got there. They charge for one night if you don't cancel in advance. The building looks pretty rundown and the rooms aren't very modernized. Would be great if you just need a place to sleep but there are much better places to stay in Pinetop for a vacation.

The KC hotel was a great value. Very clean and good location.

Nothing

When called after we left they responded with support. We had left a bag in the room's fridge and had a misplaced jacket. They went to the room and retrieved these items and we were able to retrieve them on our return trip. Thanks again to the caring management.

Location

The smell was bad inside hotel and no garbage cans on exterior of hotel so garbage was everywhere. Also when we went for Breakfast both day there were no biscuits for gravy so we went out to eat.

For an overnight stay, this room was fine. Basic, quiet, adequate. The breakfast is the usual simple, but something to get you on the road.

The guy at the desk is just plain weird...and very annoying.

Awesome hot full breakfast, perfect location.

Need to invest in new pillows.

It was clean and the people were friendly.

The whole floor smelled like someone was cooking ramen.

Price Continental breakfast was decent

Dirty, bad smells, noisy, not maintained

We booked the hotel so that we could drive up to Sunrise Park to ski each day over a long weekend. We got checked in quickly and the front desk had ideas for dinner, including places that gave discounts for staying at the hotel. Each day we had breakfast and went to ski/snowboard. Each night we sat in the hot tub; the kids went into the pool, and after dinner, we sat in the lobby area by the fireplace to talk and play games. The bathroom was roomy and even had some shelves to put all of our bathroom bags. Overall, the hotel was just perfect for our trip.

Fireplace, helpful staff, privacy

Great place to get away, only problem I had was a soft bed. Felt like I was sleeping in a hammock

I loved it! It was very cute and cozy. It was clean and comfortable. We will definitely stay here again.

Nothing

It was an amazing place to stay! It was so peaceful, relaxing, and absolutely gorgeous! I loved the atmosphere, the elegance of the location, and the incredible feel of home. The staff was fantastic, was so very helpful and kind

Nothing to dislike about the resort.

Staff was helpful and friendly, beautiful location and hot tub., game room was fun. Kitchen had everything I needed. Will be going back soon!

Ran out of time

The woman at the front desk..omg, I forgot her name, but she was just a doll!

The beds..I a bit of a princess, I need a fluffy bed..they were not.

We stayed there for my Birthday Weekend to do some Mt Baldy exploration and Donna was an amazing hostess. She was helpful, informative and attentive. The room was so cute and cozy with a very comfy bed. She thought of everything for a nice romantic stay.

There really was nothing that disiiked about my stay.

They allow pets

Room was a little small and needs to be updated, but the staff made up for it. We would stay here again for sure.