Find reviews that mention:
10.0
Pros:I used your service before until I had a very Nasty experience in San Juan where I had to agree to pay almost double for both car rental ( Maritza Gonzalez & Wesley Gonzalez otherwise they will not give me the keys (which I ask for 6 time ) but the girl training wanted to show the new staff how to rip off the vacationers ( very sad person) ! If you would apply the same service I received in Aguadilla to San Juan your rating will must definitely increase , looking forward to returning and letting my crew know of the new experience , thank you. In fact I might to contact you regarding the issue but I been very busy for the last few years traveling yet I will never forget the impact she created on my family !Cons:Know the trainer in San Juan has been dealt with , right now I don’t have the time to pull her name for the files yet I am sure you can track her down if you really value your future customers !Reviewed May 10 2021
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10.0
Cons:Lower priceReviewed Dec 7 2020
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2.0
Cons:I sent three emails and tried to call to get a refund because my flight got cancelled by the airline. I never heard back.Reviewed May 6 2020
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5.6
Cons:The total price for renters on PR needs to include the third party mandatory insurance which is 15$ a day when you reserve online and needs to be disclose on the web page. Because they wont let you take the car without this insurance so is a surprise when you arrive at the place with an unexpected huge fee. You may have full cover insurance from the USA but it may not have third party protection insurance so you will be charge extra 15$ a day.Reviewed Mar 13 2020
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7.2
Pros:Staff was friendly and the car was pretty much brand new.Cons:The pickup process was way too slow. It took around 30-40 minutes between signing documents, inspecting the car, etc. This process must be improved! I would probably not rent here again just because of this.Reviewed Feb 19 2020
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2.0
Pros:They canceled the reservation when my flight was slightly delayed because they ran out of cards on a busy weekendCons:Actually have the car I rented available...Reviewed Feb 18 2020
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3.2
Pros:The car and staff were fine.Cons:Tons of hidden costs and fees. Ended up being over double the amount shown on the original booking. Pickup and Dropoff were very confusing. Shuttle took forever to arrive at the airport. No one works at the desk.Reviewed Feb 9 2020
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10.0
Pros:Friendly and very helpful staff!! Transported to the airport quick and efficient. Would definitely rent with them again!!Reviewed Nov 16 2019
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7.6
Cons:The prepaying of tolls is a complete scam. They overcharged us by 3x for going to san Juan. I wont rent from them again.Reviewed Nov 12 2019
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9.2
Cons:Gave a good rating instead of excellent only because it said on airport terminal. Had to take shuttle. That was main reason we rented from them but it all worked out shuttle was fine.Reviewed Nov 10 2019
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10.0
Pros:Yes, all staff were very kind with us. William did give us some suggestions where to go in our first visit to Puerto Rico!Reviewed Jul 29 2019
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6.4
Pros:Customer Service, speed, and ease of transaction.Cons:Car was very dirty inside and outsideReviewed Jun 20 2019
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