2.0
tsReviewed Oct 26 2023
review from![kayak]()
2.0
No one inspected the car with me when I picked up the car, the existing damages were written in text and not shown in picture so obviously it was not clear and there was existing damages missing from the file. Luckily I had taken videos to make sure I don’t get screwed at drop off. The car was dirty from inside and outside. There was Tobacco everywhere in the car. At drop off I got accused of a damage that was there before me and I had to show my videos so I sent multiple emails and waiting for responseReviewed Nov 6 2022
review from![kayak]()
2.0
We had to wait in a huge line that took 3.5 hours to pick up our rental car that we reserved and paid a deposit for online. We were exhausted from our long flight and jetlag. There was nowhere to sit. It was very poor service from Sixt. This is the last time I will be renting with them.Reviewed Oct 2 2022
review from![kayak]()
6.0
In was rent online andnget a price, but when approach tobthe deskn wasn't available then ren me other more expensiveReviewed Sep 30 2022
review from![kayak]()
2.0
Waited in line for 2 hours to pick up car, then was told that they gave away all of the cars in our preferred body type because "we were late"! We ended up with a full-sized gas guzzling car that wound up costing us MUCH more money. Dropped the car off 2 days earlier than expected and somehow still got charged the full amount for the rental?? Never again.Reviewed Sep 29 2022
review from![kayak]()
2.0
Had to wait in line a solid hour to get to a counter agent at Frankfurt airport to p/u my car. Way under staffed. Staff were decent but obviously stressed. No fun for anyone! When returning, I walked past the rental counters again, and saw that this time the line up for Sixt was at least 3 times as long, so likely a 3 hour wait in line to p/u a car. What a mess. Both times, Sixt had by far the longest line up of all the car rental companies. Given that most customers book their rental car in advance, this is a problem with an obvious solution -- pay enough to attract/train/retain sufficient employees to meet known customer demand! Very frustrating to see only half the rental counter spots staffed during peak times. Or get with the times and set up a proper express p/u system whereby customers fully registered with Sixt can by-pass the counter and head straight out to pick a car, as is typically/smoothly done in North America.Reviewed Sep 14 2022
review from![kayak]()
2.0
Because they did not deliver the car to me and asked for a higher amount than agreed upon receiving the car.Reviewed Aug 12 2022
review from![kayak]()
10.0
The e-mail correspondence was somewhat confusing - there seem to be a problem on your side. Otherwise good service. Thank you.Reviewed Jul 18 2022
review from![kayak]()
2.0
We had to wait in line over 2 hrs just to pickup our rental car, and we had a confirmed reservation. Worst experience I have ever had picking up a rental car!Reviewed Jul 5 2022
review from![kayak]()
2.0
Air conditioning didn’t work. Phone system was a nightmare. Customer service was non-existent. Never able to resolve the issue.Reviewed Jul 1 2022
review from![kayak]()
2.0
The car was completely not what I had signed up for. I know the exact model is not determined, BUT, I ordered a regular size car and was told I would get a Cooper Mini... This is wrong and a total misrepresentation. I had to pay more to upgrade to a car I could fit into. The person who helped me at the desk was very good, but the company has ripped me off.Reviewed Jun 23 2022
review from![kayak]()
4.0
Overall good experience. Reasonable rates on cars but try to upsell you on everything.Reviewed Jun 7 2022
review from![kayak]()