Reviews for Sixt in Tel Aviv
- All reviews 100%
Based on 67 reviews
Mar 18 2017
Cons: Expensive, long waiting, difficult to find dropOff place
Mar 1 2017
Price Change without notice
Pros: The car was fine
Cons: I reserved a car and was told that my insurance was going to be an additional $25 per day on top[ of the quoted rate. When I returned the car and got my invoice, I was actually charged $35 day for insurance. the rep would not lower it.
Mar 1 2017
Cons: Very bad car very bad service
Feb 26 2017
Pros: Ordering process is quick and simple and rental agency had all the needed information.
Cons: The actual prices included several elements that were mandatory and were not stated on the website (Such as mandatory basic insurance which costs about the same as the rental fee). The eventual price was more than double than the price which the website suggested. Extremely disappointing.
Feb 20 2017
Never book rental with sixth
Cons: When i went to pickup the car they ask for 1100$ 4 times the reservation amount
Feb 6 2017
First we reserved at a price but when we pickup th
Cons: First we reserved at a price but when we pickup the car it was other price much more expensive
Jan 14 2017
Pros: Nothing. Insurance in the rate of $19 a day was imposed. A letter from my insurance company was required for a $7 a day reduction but once receiver the quote "insurance coverage is worldwide " they wouldn't accept because it didn't specify "Israel ". Didn't use the service, got another car from another rental agency
Jan 10 2017
Pros: Personnel at pickup was nice
Cons: The reservation with Kayak did not work. When I got to the counter at Sixt they didn't have it. Then the price was difficult to compare. They made me a new contract. For the drop off it is badly indicated, use the map they give you. I lost almost an hour just for dropping off the car. The car was average. It already had 75000 km on it. Overall it is average.
Jan 6 2017
Worse car rental ever
Pros: First when I picked up the car, there was no attendant. The keys that were supposed to start the car didn't work. The car was FiLTHY. Could not see out of the front window driving from the airport from Tel Aviv at night. It was a nightmare. I had to take the car for a professional cleaning the next morning Old car no Blue tooth Would never use them again.
Jan 4 2017
I have been cheated by Sixt Israel!!!!
Pros: I liked nothing. Bad experience with Kayak and Sixt
Cons: on Kayak.com I paid for 8 days rent a car total amount 150 USD Sixt Tel Aviv didn't want to give me car for this price. They asked additional 136 USD for "insurance". This is simple cheating. Insurance is purchased by them for one year already. I demand return of 136 USD !!!!!
Jan 2 2017
Price is double as quoted!!!
Cons: The price we got during the booking process is without the mandatory insurance!! The real price, which you have to pay at pick up, is more than double!!! we only saw in the last minute and quickly cancelled. we booked a car at another place which gives you the real price...
Dec 30 2016
Pros: We went with the reservation and they said it is not in the system. They offerrd us another one for three times the price. Very rude personal at the airpot Ben Gurion Sixt Agency.
Dec 26 2016
I usually love Sixt, but this location was a disas
Cons: - Car was ghetto and old. And I didn't get the type I requested. - Very overpriced. Mandatory Insurance and taxes skyrocketed the price. - Customer service wasn't amazing overall.
Dec 19 2016
Pros: Staff at airport counter friendly and worked professionally. Car basically met our needs Return at airport was also processed quickly
Cons: Insurance rates ridiculously high priced. Not the make or model I wanted. Car had a lot of wear and tear
Dec 12 2016
Car rental in Israel is generally appalling and Si
Pros: Nothing pretty much
Cons: - price, not the very fact that is very high compared to European rates, but that there are many extra hidden costs that you learn about only once you are at the pick up desk and all plans a made and naturally there is no other way but to accept you faith. - car was dirty on pick up, literally covered in stains, food etc - no child seat available - brakes turned out to be "playful" after 1 hour on highway - check engine/change oil signs kept lighting up
Nov 30 2016
They came up with additional charges that more tha
Pros: Nothing. I just don't like to be cheated. First time in my life, and I rented cars all over the world for many years I am.being cheated in this way. I refused taking the car and went to another rental company at the airport.
Cons: The fact that the actual charges are not clearly disclosed at the time of booking
Nov 26 2016
Really Un safe car, bad brakes
Cons: Horrible car They charged different price then kayo price
Nov 24 2016
Cons: First, i added almost 20 $ per a day for insurance. Second, since the reservation was done after their work hours they asked to singn a fictive contract by which i will pay 600$ and on the morning, when reservation will be inserted into the system they will send me the actual contract. It is a shame that you are working with them!
Nov 10 2016
3 times more expensive than suggested
Pros: Easy pickup and drop off
Cons: Although Sixt know that basic car insurance is mandatory in Israel, it is in no way indicated in the rental conditions. The insurance ended up being twice the price of the original offer I got on Kayak. The Sixt salesmen are well familiar with the issue and told me I'm not the first one to complain. Yet on the Kayak website their prices misleadingly appear as cheap and the rental conditions say that insurance charges "MAY" apply, depending on the country. Nowhere it was indicated that the insurance in Israel is mandatory and that I MUST buy it.
Nov 8 2016
Cons: Car dirty. 35K km - they mention new car
Nov 2 2016
Long wait terrible customer service
Pros: The wait was terrible long and they made me wait for hours They were tied.
Nov 2 2016
Old and beat up junk
Pros: Not much really. Easy on line rental, that it
Cons: It took about 40 mins to get the contract ready. Once we were ready to pick up the car, we waited another 15 mins only to get a 60k kms old beat up Mitsubishi that had fender benders all over. Not good at all. Other than that, Israel was great
Oct 29 2016
Poorly maintained car
Pros: The service was good and the price was competitive.
Cons: The car was poorly maintained. The transmission obviously needed tuning since the entire car shuddered when switching gears and one of the tires was low. The interior upholstery had tears and the exterior had more scratches and dents then we expect from a rental car.
Oct 21 2016
Cons: They did not have the car I had reserved in advance with my credit card
Oct 19 2016
Pros: Good car, good service
Oct 13 2016
The local office needs to get its act together
Pros: The car ran fine and we were able to go where we needed and come back without it breaking down.
Cons: For a rental car, it was very old with 73,000+kilometers on it. It had all kinds of scratches, dings, and dents. It was unwashed with bird poop all over it, including the windshield. The inside was dirty, too. I was threatened that even though my credit card would cover the collision damage waiver cost, if I didn't purchase through them they would charge me $3,000 on the spot. Once I saw the car and all the dings, I knew I was had, but I needed to go because we had to be somewhere and only had 24 hours. The checkin process was lazy at best. There was no receipt for checking the car in. I would have to go back up to the office and wait for a receipt if I wanted one. I've had a good experience with with Sixt in other countries but will likely not rent in Israel again. Certainly never from the Hilton branch in Tel Aviv.
Oct 9 2016
Pros: great quick service
Cons: having to move the car out immediately
Sep 19 2016
Pros: Nice car, easy pick-up and drop-off
Cons: Pricing was misleading. The insurance costed 4 times more than the rental itself. Felt like a trap.
Sep 18 2016
Very nice experience overall
Pros: The service was very good, the rep was very accomodating. I got an upgrade and ended up being the first driver in a brand new Audi A1. Overall I was very pleased with my experience eventhough it wasn't cheap due to the mandatory insurance of $23/day. Sixt offered an additional coverage for scratches and dents, which set me back another $10/day but gave me a peace of mind I needed. Upon return to the airport drop-off location I got a private shuttle to my terminal. The driver helped me to load and unload my luggage and was very pleasant overall.
Cons: The mandatory insurance of $23/day by the state of Israel was not a pleasant surprise. When I made an online reservation, I was under the impression that the car will cost around $20/day. Once I got to the pick up location, I was told about the mandatory insurance that EXCEEDED the actual rent. My 2,5 day rental ended up setting me back $150, which is double of what I would spend in US. Another unpleasant thing is the "hold" of $1200 Sixt places on your credit card, which resulted in another $36 charge by my cc company as a 3% international fee. The $1200 got refunded, but I'm still arguing with Chase about that fee. This is something US travellers should keep in mind and maybe discuss with their cc company in advance.
Sep 14 2016
To make this thru Kayac was very bad business
Cons: At the end I paid a lot more money to do this thru Kayac, because the milage is limited and they forced me to take an insurance that I dont need because I paid with American Express. The Car the gave me was very damaged, the air conditioning malfunctioning. The car was dirty. The service at the counter was a disaster
Sep 12 2016
Horrible user experience with Kayak
Cons: I needed to add a child seat to my reservation but Kayak's interface dies not provide for that. There was also no reference regarding how I can do that on thexrental company's site. So when I came to oick up my car, they had no child seats available. I had to cancel ghe reservation on the spot which ruined my eeekend plans prettybad. I wrote to Kayak's customer service about this and received a very indatisfactory answer.
Sep 11 2016
Cons: Mandatory extra insurance fees added to quoted price.
Sep 5 2016
awfully service and shameful human ratio
Cons: their representative attitude and behavior was shameful, not professional at all!!!!
Sep 1 2016
I hate the customer service but the lady working a
Pros: She called me liar and straight out proved her wrong and the car had to be service
Cons: I HATE THE CALUE FOR THE CAR, over paid and all hidden fees
Aug 31 2016
Pros: Next to the hotel Good and clean car
Cons: Longer wait for the car Not easy find parking place
Aug 29 2016
$75 a day for insurance
Cons: I booked the car for $24 dollars total for the weekend. I was asked to give $100 dollars for the weekend because "insurance is not included"
Aug 26 2016
Cuidado con la información de Kayak
Pros: The service was very good.
Cons: The información we got though the Kayak web was not appropiate. They did not included the assurance that made moré than doble the price of the renting. We got a very bad surprise with that.
Aug 19 2016
Your website is a con - never again.
Pros: I booked on the basis that this was $20 for the day, and ended up being over $40 once I added all the necessary extras when collecting the car. Complete con. I will never use KAYAK again.
Cons: I booked on the basis that this was $20 for the day, and ended up being over $40 once I added all the necessary extras when collecting the car. Complete con. I will never use KAYAK again.
Aug 15 2016
Horrible - don't do it!
Cons: Banged up, dirty car. Broke down 10 miles off the airport. Horrible customer service. Insurance much more expensive than other companies, which makes "lower cost" base rental not worth it (even for a good car). Never again.
Jul 21 2016
Dishonest and unhelpful staff
Pros: The car itself was good
Cons: The staff lied to me about the return time and when I returned the car was charged an extra day. I tried to explain the situation to the staff at the Sixt office but they were completely rude and unhelpful.
Jul 18 2016
Pros: no registration was done
Cons: I received an email confirmation for booking the car but onsite the car rental didn't get anything,,,,