Smithfield Hotels

The morning manager stood by their guarantee of complete satisfaction and refunded my money.

Staff allowed a large, very loud wedding party in the lobby from midnight until about 2:30 am, despite two calls to the front desk complaining about the noise.

Location to college. And clean

Nothing

Room was clean and neat. Comfortable bed.

As a business traveler, internet connectivity is essential to me, which was an issue throughout my stay. Two of the days, connection was poor, while a third day had no connectivity at all, preventing me from being able to work.

The room was clean and comfortable

The staff of one at the desk was not trained...he took forever to find my reservation.

Friendly staff, clean comfortable rooms

Needs to change up breakfast selections

The hotel is very clean and staff very helpful location close to everything the room big had a king bed with a sofa bathroom clean plenty of room for two people in the lobby they have Starbucks good coffee clean also have gym and a pool

We liked the location, pool, hot tub, exercise room The staff was courteous and professional. The room was clean.

The beds were very uncomfortable. They need to be replaced.

comfortable beds great view of capital

overpriced!

The lobby transports you to New York with its style and layout. The rooms are well appointed and have great views of New England vistas. I visit Providence three time a year, How have I never stayed here before?

Bathroom was a bit dark, but not a deal breaker.

Nice room excellent bedding close to elevator.

Received statement from hotel showing a 0 balance. When I reviewed my credit card statement, a $50 charge from the Marriott showed up. Why???

Location is easy to get to and still close to downtown area. Entire staff were very cordial and accomdating. Nicely appointed rooms and well kept common areas. Pool is fantastic.

Even though staff kept drying tile by inside pool it's extremely difficult to walk. Suggest different tile.

Attitudes of staff

Location

Empty vending machines Dirty Loose fixtures in bathroom

Very expensive for a very basic hotel.

The location was perfect for the seminar we were taking

the price was very high for what we received.

We loved the location and consistency in Omni hotels. Extremely friendly and helpful staff. Very nice restaurants and close to mall with high end stores which I loved. Comfy beds and my 2 kids under 2 loved it as well.

Only occasional chair in room needed to be changed or cleaned as stains on cream shows up unfortunately.

Beds were extremely comfortable

Breakfast in room was too expensive

We loved everything. The hotel was beautiful, comfortable and ideally located. The staff were very friendly and helpful. I can't say enough. I will definitely stay here again.

Everything was ideal.

We booked this hotel because we were in town for one night, visiting the Waterfire festival. The location was great, close walking distance to the festival, downtown shopping, and restaurants.

The hotel staff/policies were incredibly unhelpful. We were informed when we checked in that if we had called and asked for the military/ government rate we would of paid less than 50% of what we were charged. Of course, there was nothing they could do about it now. What they didn't tell us at check in was that the deluxe king room we had reserved and paid twice what we should of for, was unavailable. They happily checked us in and sent us up to what I can only assume is the worst room in this 4 star hotel. The glass shelf in the bathroom was broken, there was a large stain on the carpet, the door was so crooked on the hinges there were cracks you could easily see through at the top and bottom. But worst of all, it was a QUEEN sized bed, not KING. Shouldn't be the end of the world, but paying double what we were supposed to and then not even getting what we payed for- not really okay. Assuming they gave us the wrong room unintentionally, we gathered our things and went back to check in, where we were told that A: they can't change our room because the hotel is completely booked. B: it was in the fine print of "whatever website" we booked on that the room wasn't guaranteed. C: there was no offer of a rate reduction or other forms of compensation. Well, after reading all the terms and conditions of the website, and finding nothing mentioning the room not being guaranteed, we called the website, who did everything in their power to help, but we ended up cancelling the hotel reservation (through the website, not the hotel) for a full refund. No complaints about the website, they even went so far as to call all the other 4 star hotels in the area trying to get us a transfer. The hotel on the other hand, is a buisness I hope never to meet again.

Friendly staff and great location. Near a train station that can get you to Boston. Parking garage had many open stalls making it convenient to park.

Price to leave car overnight felt high. The vanity was crowded for two guests.

Great staff, big rooms, clean

A bit expensive to park car ($26 a night)

The room was pretty much what I expected for the price. It was clean and has been kept up maintenance wise.

The front desk clerk was not very friendly at all. Hardly even looked at us while we checked in.

Free wifi. Free breakfast. Comfortable bed and pillows. Great price. Good location. Good shower and towels. Nice usable spaces for luggage and working. Good tv. Ample parking. Near plenty of food and shops.

The air conditioning did not work. Room was warm and stuffy even at the coldest setting.

Staff, location and facilities are excellent.

The price was low, none of my stuff was stolen, didn't die.

The bathroom smelled like weed and my bed smelled like cigarettes. There were roaches. Both of my key cards deactivated during the day. I heard bad things about the continental breakfast, so I didn't go. Blood curdling screams were heard late during the night, so that may have been a murder. I seriously don't recommend coming here if you can avoid it.

Not too expensive. Bare bones. No frills.

Same comments. Zero frills. And on a highway. There was hair in the shower and on the towels. Not clean.

Wonderful staff, shuttle was very helpful!

construction was annoying

great location, overlooking the bay

The hotel was under renovation and this was not disclosed anywhere. the work is very nice and i am sure that it will be wonderful after it is complete, but it would have been nice to know prior to arrival. the carpet is new but the design is one that makes you think it is worn and old. they should rethink the design.

Nothing.

The drug deals going on in the parking lot, the open and promotion of prostitution on and inside the property, the lack of customer service by the hotel when asking to cancel the room and for a refund. Disgusting place... I should've called the police. But who wouldn't listened? It's Providence...

Beds were comfortable once we removed sketchy blankets.

Smelly. People loitering in hallway. Empty bottle of whiskey under bathroom sink.

Well kept, old building with traditional flourishes. Upgraded room was quite appealing, and the bed was incredibly comfortable. Overall the stay was pleasant.

Room service failed us significantly (one day they removed towels and did not replace, and no replacement on toiletries during service) however the front desk staff was very pleasant and resolved all of our issues quickly. There wasn't much in the way of power outlets near the end tables, which was only a minor inconvenience, and there was no microwave in our room, though we had a fridge.

free breakfast easy acess of ramp staff very helpful restarant on premisws

All things that they offer me.

Rooms were very clean, bed was comfortable and staff was extremely friendly (especially the woman who checked me in at night and the two women working in the breakfast area).

Didn't have any complaints. I would definitely recommend this hotel to others and I will stay again when I'm in the area.

That there was a small fridge and microwave in the room. Also, they has WiFi and a breakfast in the am at no extra charge. Would definately stay again and recommend to others.

The breakfast had no fruit or yogurt. Very unhealthy choices-but coffee was good.

Hotel personel were great

The breakfast was great, the staff very friendly, and the location near Gillette stadium perfect.

Staff was very willing to help and very friendly with both of my small children.

N/A

Comfortable bed, 12pm checkout and good breakfast

Pool/hot tub need a good scrub...very dirty

Room was nice, clean and has lots of amenities. Staff. Was friendly and helpful.

bed was super comfortable, room was spotless, soundproofing excellent. Nice to have extra bit of room with couch area.

no back entrance from the back side of the parking lot - had to walk around to the front which seems silly.

Everything

The room was very comfortable and much quieter than other places we have stayed. Breakfast was substantial

Did not feel the room was thoroughly cleaned. The carpet was not vacuumed nor was the bathroom floor cleaned.This was not on arrival but after the first day

Staff went out of their way to accommodate an early check-in. Different breakfast on the two mornings showed both variety and intelligent planning.

On Booking.Com, this hotel advertises that it is "close" to the commuter rail station. We chose it on that basis, as we wanted to avoid Boston prices by taking the train into the city from a reasonably-priced suburban hotel. However, we don't think three miles is "close".

Actually my wife and I are not smokers and we were placed in a room that allow smokers which I think should not be allowed.... The room realy smell something awful... Beside that the stay would have been comfortable better

The receptionists and/ or the front desk staff did not inform us about amenities such as dishes and blankets that are kept behind the desk for sanitary purposes.... found out during check out

location and clenliness

tub didn't drain. Had a cheesey window a/c unit that was loud and prevented me from closing the blinds, sun burning through the window in the morning

People there are friendly and try to help whenever you need it. breakfast there is the best in the hotel chains in the area and was included.

the ac unit in room was loud and annoying at times when trying to sleep

Continental Breakfast, Gym & Pool, Courteous Staff

Very uncomfortable bed, Not many food options within walking distance, Kitchenette had no dinnerware set, or cupboard space

This place was horrible! The lady at the desk was cold and unfriendly during check in. We were up for a funeral so just checked in and then came back around 10 at night. The toilet was broke and ran ALL night long, the AC kept shutting down - the TV was from the 90's- my wife burnt herself washing her hands because the water temp was scolding hot - the microwave was on top of the fridge but there wasn't anywhere to plug it in so we had to move it and find a spot - there were Cheerios all around the bed and floor and when you tried calling 0 to get someone, they didn't answer! Please spend the extra few dollars and got to any other place but this one!!!

Staff was absolutely great! Extremely courteous and helpful. Room was very clean, plenty of hot water, housekeepers were extremely courteous and efficient. Once again, great staff from front desk through housekeeping.

This place was great. They had the most comfortable beds of any hotel we stayed at in R.I. Also very clean and no smell of smoking.

The bathroom was extremely small.