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The spa and health club were some of the best in the world. Had a super massage that made a new person of me. The staff were very cordial.
Very comfortable and well organized hotel. Staff very helpfull and polite. -
hotel staff has been very kindly and useful for any request
It was excellent. The hotel also upgraded our rooms without our asking and without extra payment. That was wonderful. The phone system did not work properly sometimes. (I could make calls with my mobile, so it was not such a big problem) And some of my colleagues had difficulty accessing the high speed internet (LAN).
nice spacious rooms communal areas a bit faded and tatty.
It was clean, friendly and the breakfast was very good.
Rooms were large and very comfortable. No breakfast
Staff was great, Food was great too, location is great. Although I had confirmation from Booking.com the hotel could not find my reservation in there system!! Traffic can be a problem around the hotel.
Hotel is nice, but the staff, and especialy cleaning personal is for budged hotel.
very comfortable hotel all the staff only too pleased to assist food in the restaurant first class
The wide corridors and soundproof rooms.
Luxurious hotel in the centre of Sofia. Excellent hotel staff. Wonderful bed. Great view. Room service rather expensive however prompt.
Very good staff, very clean and the central location. Breakfast was not included in the price and to have it seperately costed too much.
I liked the location,decor,linen Poor choice of channels on tv, should have free movie channels. No tea making in the room. Ridiculous mini bar prices.
Comfort of bed, television and silence Price of food and no parking
Location Room was not well lit
Excellent location and very good service as employees are fully dedicated to customers. The only very bad point is the breakfast : medium quality and very poor choice, not cheap (21€).
Very central location, next to the metro and the pedestrian area. No plugs near the bed to plug in cell phone.
Everything was excellent. The location is superb, the staff is friendly, the rooms are spacious. The taxi matter in Sofia is bad, as they are cheating a lot the tourists. Before getting in, you should check if the taxometer is working. I was terrified, that when we asked the concierge to call a taxi, we thought we would get a taxi for a good price, but apparently he cheated on us too and to say that we left the concierge tips !!!!
Great location! The employees at the front desk were very professional and helpfull.
The hotel was beautiful and rooms nice. Marble bathroom floors great shower pressure warm water. Smoky rooms because of other patrons smoking and it came thru air vents. Disappointing. The keys would not work after 4 repeated attempts.
The rooms and service was good but it is very over priced. The cost
The room was spacious. The pub was very English, luckilly food was better Could not find my reservation.
It has a nice central position; the staff were very good and helpful. For a 5 star hotel the rooms could be improved.
The location and the super friendly staff. The bath and shower floor were very slippery and should be made safer for people to use. The shower door would not close tight so as not to get water on the floor.
The location of the hotel is excellent situated in Narodno Sabranie Square across from the parliament and the magnificient St. Alexander Nevski Cathedral. The staff were business like and not overfriendly, unlike the hugely friendly and helpful staff of the nearby Shearaton where our taxi driver brought us first by mistake.The staff also arranged, in advance, our taxi to the airport at 4.30am and they were very efficient in their communications by email in this matter.The price of the taxi was a bit high but saved the hassle and uncertainty of arranging it ourselves at 4.00am- We were upgraded, at no extra cost to a business suite and it was magnificient. I have no hesitation in recommending this hotel and we intend to stay there again. We were disappointed with the restaurant. We were not informed that there was a second restaurant, The Glass Bar which is listed to remain open until 11.00pm. We had to contend with Flannagans Bar and this was disappointing. The menu we got certainly did not match that on the website and we finished up having fish and chips and Chicken respectively. Not in keeping with the rest of the hotel. This was our only disappointment, but it was a significant disappointment as our stay was very short.
I liked everything. Like, location, views, staff's attention to detail, helpfulness. There's nothing I can think of to list under "didn't like". I liked everything about my stay there.
Very helpful staff from porter, reception and resteraunt staff
It's my 10th visit to this hotel, and everytime i am positively surprised by the friendlyness of the people.
Everything top nosh!! Will definitely go back. Great for families with babies and small children!!
My kids really enjoy the ground-level historical ruins - they were happy climbing up and down them. The location is quite, but very central.
large, clean and well-kept room - everything looks new!, great room service, great hotel restaurant on the 9th floor - great food and service! you have to wait a long time to get some hot water out of the shower; staff could be more attentive at breakfast - they do not come to you to offer drink, do not ask what you may want, you have to literaly chase them for everything, they do not offer fres juice which one would expect in a 5 star hotel in Sofia. Jaccuzi or a small pool in the wellness center would be good,
The food was excellent. The reception staff all spoke perfect English and were very helpful in arranging taxis etc. The hotel's location is also very good.
location, services and comfort; next time in Sofia we plan to stay at Arena again. no negative comments; staff friendly and cooperative, good location, very comfortable
The rooms are spacious and immaculate. The service is sharp and the staff is courteous. We have stayed at this hotel twice already and choose it over other cheaper options for the great service. The wake up call was on time and the cab was waiting for us in the morning as we requested. The restored piece of a Roman coliseum on the ground floor is beautiful.
Friendly staff, luxury hotel, excellent breakfast, close to the center
Hotel staff very helpfull
the central position optimal for business and leisure, good hotel structure and staff.
Exellent location - exactly in the city center. They merged old Roman walls and modern building - it is amazing: like in museum.
A location is excelent, nearby the most touristic points, the hotel is quite silence, the room is espacious e the hotel offers a very good breakfast. The ar condicionare did not work properly -- 2 dias was only reasoably and one day did not work. The amenities were resctive, one soap for 2 people
I loved the room. Very nice and spacious. The bed was comfortable and the spread was nice and warm. The WiFi was good. No unexpected drops while using. I had difficulty sleeping on my last night in the hotel. I was on the second floor and was kept wide awake by the music from downstairs until 4am.
Friendly and helpful staff.Small quiet hotel in good central position. A very good hot or cold breakfast.
Great location, good friendly staff, free internet but not worthy of a 100euro per night hotel.
Modern, comfortable, free internet, localization Small rooms
It's central and within easy walking distance of the main 'in town' sights. Functional and comfortable and the staff very obliging and friendly.
Good helpful and attentive staff with a reasonable selection of choice in the resteraunt. Quiet and clean. Parking not a problem if you book in advance.
Exceptionally friendly and helpful staff, clean and comfortable rooms. Good breakfast.
Cozy, home like environment in the business room. Good for the price. has some problems with wired internet connection configuration, no wireless available.
shower. all warter is on the floor.
Friendly staff, clean well located hotel. Couldnt get coffee after 10.30pm!! Rooms very small
Excellent and friendly staff. A few improvements with room and breakfast needed - we left feedback with the hotel.
visited academic institutions and touring the city, its parks and museums in the city ceneter and in the suburbs.
Hotel offers everything you can imagine, very helpfull staff! Breakfast very nice!
The rooms were comfortable, breakfast was fine. The hotel staff was friendly. I would recommend this hotel to all business people, since it is comfortable and clean enough.
the bath salt not all the rooms has bath tub
Staff were very friendly and helpful. Location was 5 minute walk from downtown. Internet was available and free of charge downstairs.
the hotel is ok, and has all the features of a 4* hotel. They offer the airport shuttle for 10 eur/one way which is very recommended, because the taxi drivers are "literally" stealing with the charge of 40 eur for the same ride. location is 5-7 minutes walk from the city center where the better shops are located.
We spoke to the hotel prior to our arrival as we were at the coast in Bulgaria and booked whilst there- the staff extremely helpful and put my mind at ease for our return to Sofia. When we arrived, which was late evening, the staff were very pleasant and helpful, the room beautifully made up- Corner Suite. Unfortunately there was a leak, the staff took care of it and we were moved to another suite within 15 minutes, nothing was too much for them.The rest of the stay just as good and staff exceptionally good. I have experience of hotels around the world and this is a good one. The location superb for the Alexander Nevsky Church and other sites. took a tour of city. Hotel arranged transfer to Airport and got us there in good time. Not at all. Would rate this.
I liked the Italian restaurant and the loby no there was not
The hotel staff were vey friendly and attentive. They were willingly offering their services and their English was very satisfactory.The room we stayed in was good and comfortable. There were some welcoming final touches in the room which made good impression on us :) As in many newly builded hotels in Bulgaria, the hotel lift were too small, wereas only 2 people and small baby stroller can fit in. You also need some orientation to get your head around the hotel location and the surroundings.
Very convenient and inexpensive shuttle service from/to Airport. Room keys did not work at first. Issue well solved.
Very friendly staff, free wi-fi in the room
Friendly staff and an excellent room, though I may not be typical as I was upgraded. Wonderful having free wifi especially during the travel crisis. Great location. The only thing I would have liked was hot water for the tea in the breakfast room. The thermos only kept the water just warm.
Breakfast, clean rooms, hot water
Location, private parking, friendly staff and room 102 with the nice windows and balcony... I´m vegetarian and maybe have some soya milk included in your lovely breakfast buffet...
Convenient location. Decor original and attractive. Should be easier access to necessary facilities like extra toilet paper, additional duvet for double bed.
Central location, nice and comfortable room
The staff is really welcoming, professional and ready to help you during your stay. This is my 2nd visit to this hotel and the room was even better. Just the fact that we could not stay to discuss with other customers after 10 p.m. in the bar but I do understand that this was the end of the working hours.
polite attentive staff; quiet; nice modern decor; good buffet breakfast; modern bathroom/shower; excellent location The room was not maid up until 2pm daily until I complained about it. Breakfast did not begin until 8:30am -- rather late if you need to get an early start. No room service. Very weak wifi signal. Small TV. Twin bed. Stingy with soap. Satisfactory hotel but I question the four-star rating.
We stayed there before and the main reason for returning again was its central location We ungraded to a suite ! Bedroom which very large and was 'nice' but nothing to write home about , the jacuzzi bath was excellent, decor was a bit dull and 70's, the only problem was there were only two suites one on each of two floors,the only access to these bedrooms was by stairs, standard bedroom elsewhere in the hotel all had access by lifts....our room was on the top floor, didn't expect to be doing three or four work-outs each day on a leisure break !! Bar service was not up to scratch
Very nice location in the centre of Sofia. The interior of the hotel is really stunning. The mosaic, the furniture, the bad, the corridors.. not typical, but very nice. Design is all over the place. A nice bar to have a drink. The sub-level where you have to eat is a bit kitch.
Nicely designed, very central, very helpful staff Sofia is hot in the Summer. Would have been nice to have a pool
very nice hotel keep the good work breakfast is poor
The hotel was very cosy and excellently located. The staff friendly and the breackfast very fresh. Very nice room but too small and I would have liked to see some fresh flowers.
nice art hotel, comfortable rooms, friendly staff, very central an quiet according to staff no double rooms with single beds; only ok if you are traveling as a couple
Very nice hotel, good service, great rooms with modern desgin. Hotel is centrally located on main shopping street, close to restaurants and bars.
very nice room. location exceptionnel in center.
Comfortable bed, great blackout curtain, good wifi, modern design, artistic furniture, convenient central location, excellent breakfast Glass see-through bathroom was awkward, shower wasn't sealed well and flooded bathroom, temperature control didn't work well and room was always too hot or too cold, expensive compared to other 4 star hotels.
helpful..friendly..bright and cheerful with excellent English. Room a little small, but it was just a two night stop over.
It was very central and had a very relaxed athmosphere
the big bed one blanket for a 2 person bed
helpful staff, central location need to walk up several steps to get to the elevator, which could be a challenge if you carry heavy bags
The athmosphere was warm Nothing
Very close to everything. Poor breakfast
location, flexibility of staff. I paid extra and upgraded to a better room, which I liked a lot.
Location was great for me, breakfeast was good and the hotel was very clean. Room was very small with no proper window and I would not like to stay in that room for a week. I was there on business for two nights and only used the room for sleeping.
The really good thing about this hotel is its location! Step outside and your in the middle of all the streets for shopping etc! there was no window in our room and thats ok if air conditioning is working properly. Also the fact that tea and coffee were not complimentary in your room, but had to be paid for
cleanliness of your room
Staff very welcoming and polite and they spoke excellent english. Very helpful on arrival and on helping us with luggage etc. Very helpful in booking taxis to airport, althougfh unfortunately they did not turn up the next day! It was fine, there were cabs on the street they hailed for us instead. No transparent windows in bedroom, probably related to air conditioning efficiency, but we could not tell what the weather or the view was like! The ordered taxis did not arrive, but they hailed us two cabs. Unfortunately one of them overcharged us for the trip to the airport (20 lev vs the 13 lev it should have been) which was disappointing. Cab no. 91119 just in case!
Friendly and efficient staff. Organised Airport transfers. Good clean linen on the Beds.Two Small Bars or Dining Room with good food Internet link can be very slow at times
Excellent location, close to NDK and the Sofia downtown area. As a Starwood Platinum member staying in hotels two thirds of the year, I can tell you that this hotel is truly 3 stars. The TV can be bigger but: 1. This is Europe so TVs are small 2. Why watch TV in the hotel :)
Perfect location, staff speaks good English, was helpful as long as they didn't have to fix the broken internet. No internet. It was advertised, but it never worked. And the staff admitted the problem but never addressed it. I stayed four night and had to check email across town.
The Location! Very old hotel, past its best! Very old furniture in the room. Broken toilets. Staff not very helpfull and do not speak good English. Breakfast very bad like in most hotels in Bulgaria. Other than its great location, nothing is good about this hotel! To avoid if you're travelling with your girlfriend or your spouse! Believe me!
The view Old windows, old rooms, old everything and ready to collapse. Bathroom toilet was on the move: it wasn't attached to the floor. Bathroom doors moisterised. A terrible smell was continuisly around. I have chosen that hotel for the wirelless internet and the reception inform me that "we have a problem with the internet"
Perfectly located for walking to all the main sites, and in the evening close to bars and restaurants. Staff were very helpful, worth paying a little extra for a luxury room.
I was informed about parking fee only at checkout.
english spoken on reception desk
Good location charged extra for use of an iron, the staff on the desk were quite surly and accused us of drinking from the mini bar when we hadn't touched it.
The biggest advantage of this hotel is its position at the very center of Sofia with shops, restaurants, cinemas, theatres and various adminisrative buildings being within a walking distance.The staff is polite and professional. My room which faced an inside yard was very quiet despite the fact that the hotel is situated on a busy street. Although my room had perfectly preserved the flair of bulgarian interiors before the changes in 1989, it was clean. The carpet in my room definately needed to be replaced by a new one (I suppose it has not beed changed in the last 25 years). As my room was situated close to the elevator, I could hear the noice of the elevator each time somebody used it.
The hotel is in the very center of the city. The staff is extremely polite and helpful. Although my reservation was for an ordinary room, I was pleasantly surprised by the luxury rooms that are available in the hotel. The price is more than good for the standard that is offered.
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its a pity all hotels arent like this.. it was excellent ... staff couldnt do enought for ye... the rooms were hugh... very central.... we,ll be back
Great location, lovely staff and comfortable room. Free wifi in reception. Highly recommended. Not negative about the hotel but do check the location in google maps: "65, Han Asparuh St., Sofia" or "65 ул. Хан Аспарух, София", as there is a mistake in the map in booking.com showed the location in the stadium.
I liked the friendly staff who were very helpfull and patient during my stay
Located in a quaint area of Sofia, small and charming hotel in a renovated old residence. Easy walk to shopping areas, site seeing. Nothing comes to mind.
Free Internet (Lan Cable) Large work desk, Very comfortable bed, Quite room, good service, 10 min walk from Center, wright next to one of the best Bulgarian restaurants in Sofia. Poor breakfast buffet, somehow stands out in an overall quite downgraded neighborhood ...
I liked the politeness of the reception staff Yes...the shower! It took me about ten minutes to work out how to use it, and when I finally did get it working the water leaked through the door and all over the floor. A basic, simple shower is all you need.
silance, large rooms, large bath, everything is ok for a short bussines trip. Very close of town center, a lot of bars, restaurants and shoping nearby.
Extremely helpful and pleasant Staff, the facilities were excellent and the Hotel was of a very high standard. The position was very convenient to all the City attractions. Could not fault it at all
The bathroom had everything a traveler would need.They even have toothbrushes with toothpaste ....that is excellent! I think that it was a little over priced. Not too much but the pricee should be a bit lower.
The hotel is very charming and all in good taste and artistic. There's an excellent benefit-cost for it.
Nice room Very small hall. Small bathroom
very central walking distance to plenty of sites/ bars/ shopping malls. Fine comfortable room. staff friendly Services :- no bar open on my particular w/end otherwise nice restaurent. Cleanlines:- carpet badly stained needs good shampoo.
Exceptionally helpful staff
Good location, near center of city,very cleaned,good price. The refrigator and the aircondition doesnt worked.(Room 503). Also at bathroom sometimes we had water for shower and sometimes stopped(for 5-10 seconds).
Nice staff, wireless working perfectly, right in the centre
The location was excellent, right in the city centre. The staff were friendly, professional and helpful. Room was average size, very clean with nice bathroom and facilities. For 50 euro a night, this was excellent value and I would recommend it to anyone coming to Sofia for a short stay who needs a place to relax after a day of sightseeing.
Exceptional choice!!!!! Nothing negative..Nothing at all..Free parking space, clean & comfort rooms, great staff, great location...I recommend it!!!!!!! Everything was Great!!! No complains what so ever.
Centrally located - Very good noise insulation - Wi-Fi free of charge - Professional Staff
Location Bed and shower size
Very central location, small rooms but tastefully decorated, very clean. Quiet. Staff helpful. The air conditionning was very loud (and woke us up everytime it switched on). The beds are small (160cm wide) and there are no twin beds rooms (i.e. for kids)
The hotel was extremely well placed for the city centre. It was comfortable enough and clean but my stay was brief. My only complaint would be that the bed was a touch small for two, though I was on my own - so not a problem for me - but it was too soft and the pillows were well past their sell-by date.