Hampton Inn Portland-Airport

Nothing. Breakfast was awful because it was these paper bags breakfast, not the normal hot continental breakfast. There was some granola bars and Pop-Tarts and a fruit cup oh, and it was supposed to be one bag per room. Well I had two adults and three children in my room and my children are gluten-free so there was literally nothing they could eat. I asked if they had any hard-boiled eggs and they said that they were out. Normally I would have fed them the scrambled eggs but they didn't have any hot food available at all. Not to mention when making the reservation there was no mention of the breakfast being any different, in fact when making the reservation it advertised hot continental breakfast included. I was looking forward to making myself of waffle but yeah I didn't get any breakfast.

Also there were some restrictions on the pool due to covid-19. This is absolutely understandable and to be expected. But, when we got there we we're excited to go swimming and immediately asked the staff what we needed to do to get in the pool. They said they had the only key up at the desk so that they could keep track of who is going in to the pool. The staff said " all you have to do is come get the key and you can swim " so we decided to grab dinner before swimming, we get back from dinner ask for the key to the pool and are told by a different staff member that there is a long waiting list we may not get to use the pool tonight and that there's a limit on how many people can be in there at once (5 people). We assumed there would be limit/ some restrictions and that's why we asked what we needed to do to go swimming we were told none of this up front and we're very frustrated as we would have gotten on the waiting list before we went to dinner. Pretty upsetting for my kids because we left Old Orchard Beach because it was cold in order to go swimming at the hotel , we would have stayed at the beach if we would have known we couldn't swim at the hotel. Honestly the reason we picked this hotel was because of the pool. Also the staff was not on top of how many people were in the pool at all in fact they were just letting two to four people (basically one room at a time) go into the pool instead of the max. Also the limit should have been 10 people not 5 because I have been to several pools at campgrounds and hotels lately a and a couple of them are smaller than this hotels full and yet their limit was 10 or more every time. It was a big pool and there was a hot tub , so people could have signed up for the hot tub or the pool if the staff was actually on top of things. The staff was rude to me when I told them that the previous staff member had said all I had to do was come grab the key to go swimming.