Guest reviews
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All Reviews
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Couples
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Solo
Overall Rating
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8.8 "Great service."8.3 "83% said the
reception staff was great ." 9.2 "92% werehappy with the shuttle service ." 7.6 "76% thought theservice was very professional ." 7.6 "Housekeeping was great , according to 76%." 7.3 "73% werehappy with the room service ." 7.5 "Lovely bar service , according to 75%." 7.5 "75% said thebooking process went smoothly ." 8.0 "Management was excellent , said 80%." -
8.8 "Location is great."10.0 "
Good access to the airport , said 100%." 7.8 "Easily accessible by car , said 78%." 7.6 "76%liked the proximity to shopping ." 7.5 "City centre within easy reach , said 75%." 9.4 "94%liked the proximity to sightseeing ." 9.2 "Near to public transport , according to 92%." -
8.3 "Breakfast is good."9.0 "90% were
happy with the price of the breakfast ." -
7.9 "High value."9.0 "90% were
happy with the price of the breakfast ." 10.0 "100% thought it was agreat value ." -
6.9 "Internet is average."6.1 "61% thought the
wifi quality was ok ." -
6.2 "Rooms are ok."5.1 "Only 51% thought the
furniture was functional ." 6.4 "Cleanliness of the bathroom was average , said 64%." -
4.1 "Vibe wasn't good."2.3 "77%
criticized the unstylish hotel ." -
3.8 "Wellness & sports facilities were not very nice."4.1 "59%
didn't like the fitness area ." -
3.7 "Bad amenities."3.5 "65% thought the
building wasn't nice ." 1.3 "87%complained about the elevator ." 0.9 "91% thought thefacilities needed updating ."
Overall Rating
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9.0 "World class service."8.4 "84% said the
reception staff was great ." 9.1 "91% werehappy with the shuttle service ." 7.7 "77% thought theservice was very professional ." -
8.9 "Location is great."10.0 "
Good access to the airport , said 100%." 7.8 "Easily accessible by car , said 78%." 7.4 "City centre within easy reach , said 74%." -
8.6 "Breakfast is good."8.8 "88% were
happy with the price of the breakfast ." -
7.8 "High value."8.8 "88% were
happy with the price of the breakfast ." -
7.1 "Internet works."
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5.9 "Rooms are ok."6.1 "
Cleanliness of the bathroom was average , said 61%." -
5.4 "Average comfort."
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4.0 "Vibe wasn't good."2.1 "79%
criticized the unstylish hotel ." -
3.8 "Bad amenities."3.6 "64% thought the
building wasn't nice ." 1.5 "85%complained about the elevator ." 0.8 "92% thought thefacilities needed updating ."
Overall Rating
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8.7 "Breakfast is good."9.1 "91% were
happy with the price of the breakfast ." -
8.6 "Location is great."9.9 "
Good access to the airport , said 99%." 7.6 "Easily accessible by car , said 76%." 7.6 "76%liked the proximity to shopping ." 7.4 "City centre within easy reach , said 74%." -
8.4 "Great service."8.2 "82% said the
reception staff was great ." 9.3 "93% werehappy with the shuttle service ." 7.5 "75% thought theservice was very professional ." -
8.0 "Good value."9.1 "91% were
happy with the price of the breakfast ." 10.0 "100% thought it was agreat value ." -
6.8 "Internet is average."5.6 "56% thought the
wifi quality was ok ." -
5.1 "Rooms are ok."6.5 "
Beds were acceptable for 65%." -
4.1 "Not very comfortable."3.6 "64% said
rooms were small ." 2.4 "76% thought it wastoo noisy ." 0.1 "99%criticized the small bathroom ." -
4.0 "Vibe wasn't good."2.3 "77%
criticized the unstylish hotel ." -
3.8 "Bad amenities."3.6 "64% thought the
building wasn't nice ." 1.1 "89%complained about the elevator ." 0.9 "91% thought thefacilities needed updating ."
Overall Rating
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9.0 "Terrific location."10.0 "
Good access to the airport , said 100%." 7.8 "Easily accessible by car , said 78%." -
8.7 "Great service."9.1 "91% found the
staff to be very friendly ." 8.2 "82% said thereception staff was great ." 8.0 "80% thought theservice was very professional ." 9.1 "91% werehappy with the shuttle service ." -
8.1 "Good value."9.1 "91% were
happy with the price of the breakfast ." -
8.1 "Breakfast is good."9.1 "91% were
happy with the price of the breakfast ." -
6.3 "Rooms are ok."
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4.4 "Vibe wasn't good."
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4.0 "Bad amenities."3.9 "61% thought the
building wasn't nice ."
Overall Rating
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9.1 "World class service."9.3 "93% found the
staff to be very friendly ." 9.2 "92% werehappy with the shuttle service ." 8.4 "84% said thereception staff was great ." 7.5 "75% thought theservice was very professional ." -
8.6 "Location is great."10.0 "
Good access to the airport , said 100%." 7.5 "Easily accessible by car , said 75%." 7.4 "74%liked the proximity to shopping ." -
8.2 "Breakfast is good."8.9 "89% were
happy with the price of the breakfast ." -
6.7 "Internet is average."6.1 "61% thought the
wifi quality was ok ." -
5.9 "Rooms are ok."
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5.6 "Average comfort."
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3.8 "Vibe wasn't good."2.0 "80%
criticized the unstylish hotel ." -
3.3 "Bad amenities."3.2 "68% thought the
building wasn't nice ." 0.7 "93% thought thefacilities needed updating ." 1.2 "88%complained about the elevator ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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5.4review from
The staff was friendly, I couldn't hear the neighbors and my room was clean. I issued some of my complaints to the front desk and they refunded my 8 dollar parking fee. Creaking bed, broken light switch, single night stand between two people, unpluggable bath tub, being asked to conserve water when the toilet flushed in excess of 3 to 5 gallons a pull, the closed pool, broken floor number by the elevator sitting on the floor, very minimal exercise room, paying 8 dollars for a completely full parking lot, the hotel stinking of smoke on a non smoking floor, stairs don't lead to the lobby, etc. I paid over 100 dollars for one night and left underwhelmed.
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10.0review from
clean room full breakfast friendly staff usb charger in room (with the lamps) fridge facility missing disney channel on tv
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8.5review from
Great breakfast. Hotel is very clean and there is plenty of parking ($8 per day) WiFi was very slow or no connection at all
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5.4review from
$100 a night Didn't feel like a 3 star hotel. Maybe 2. Breakfast not good. Very bare bones room.
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5.4review from
Good location. Close to the airport. Complimentary shuttle service to/from airport. Booked a room with 1 King bed. When I arrived, I was told they any had rooms with 2 Queen beds available. They seemed more like twin beds.
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10.0review from
One of the best dinners I've had at an airport hotel. Friendly staff. Good shuttle service. There was nothing to dislike. I asked for a special room and they gladly moved people around so long could have my choice.
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6.2review from
The room was clean and they had a great breakfast. The staff was un friendly and unwilling to help when I asked to switch rooms due to our room being located on the 8th floor next to the roof access. Apparently we only booked a queen bed that's why we were in that room. When I asked what could be done about it he told me I would have to pay extra to move my room IF they even have any available. Also, we had to pay for parking $7 a night which I was not aware of or else I would've stayed else where. We had to put a parking permit in front of the drivers seat window so our car wouldn't get towed. A hotel like this is taking all your money and yet they aren't willing to make your experience nice enough to get you a better room.
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10.0review from
From the first contact by phone, to checking out on my day of departure, my stay was great. I came to visit my daughter and two grandsons,ages 3 and 5. We all stayed in the hotel. I had chosen a room with a single king bed as the boys are used to co-sleeping with their parents. The hotel staff upgraded me to a disabled accessible room with two queen beds when they discovered I had disabilities. There was no extra charge for this.The boys were rambunctious and noisy but the rooms were insulated enough that the noise does not appear to have bothered any of the other guests. Once day the maid vacuumed our room twice as the boys had made a mess on the floor. They brought us extra towels within minutes of my call to the front desk and when I discovered the hair dryer was damaged, they replaced it while we were having breakfast. And speaking of breakfast, it was tasty, varied and nicely presented. Plenty of options, including a large rice cooker filled with rice for the many Asian students who were in the hotel. Nice touch. Once the wait staff saw that there were children in our party they had a high chair at our table before we got back from the buffet. When I was checking in for my flight home, on the computer provided by the hotel, I got a little confused and staff graciously and quickly helped me. I was impressed with the value of the hotel as well. Using Booking.com I found a rate of $120 per night. This fit nicely into my budget. One other thing I want to note is that my brother has traveled all over the world for his work but when he is on personal trips he says he books Best Western as he feels the hotels provide a high level of service, nice accommodations and value for dollar. Very pleased I followed his recommendation. The shower in the disabled accessible room has a low tile rim around the shower pan to allow for wheelchair access if necessary. It is probably not something that can be solved, but the rim allows too much water to splash over onto the regular floor and requires a lot of towels to soak up the water. Otherwise everything else was good
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10.0review from
Everything
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5.4review from
The housekeeping staff provided a clean room and nice sheets. I had a room on the top floor, overlooking the nearby 101 freeway. The noise from the freeway was unbelievable and I barely slept the entire night. My room was equipped with a large unlocked sliding window with no balcony or railing (Seriously? On the ninth floor?), and I thought maybe it wasn't closed all the way, but it was, it just let a lot of noise through. In addition, there was a door right next to the bed that connected my room to that next to it. This door also lacked proper soundproofing, as I could hear the TV playing over the freeway noise until after 2AM.
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5.4review from
Good breakfast
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10.0review from
The staff was very accommodating, and the room was clean and comfortable.
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9.6review from
near airport
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10.0review from
clean room full breakfast friendly staff usb charger in room (with the lamps) fridge facility missing disney channel on tv
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8.5review from
Great breakfast. Hotel is very clean and there is plenty of parking ($8 per day) WiFi was very slow or no connection at all
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10.0review from
One of the best dinners I've had at an airport hotel. Friendly staff. Good shuttle service. There was nothing to dislike. I asked for a special room and they gladly moved people around so long could have my choice.
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10.0review from
From the first contact by phone, to checking out on my day of departure, my stay was great. I came to visit my daughter and two grandsons,ages 3 and 5. We all stayed in the hotel. I had chosen a room with a single king bed as the boys are used to co-sleeping with their parents. The hotel staff upgraded me to a disabled accessible room with two queen beds when they discovered I had disabilities. There was no extra charge for this.The boys were rambunctious and noisy but the rooms were insulated enough that the noise does not appear to have bothered any of the other guests. Once day the maid vacuumed our room twice as the boys had made a mess on the floor. They brought us extra towels within minutes of my call to the front desk and when I discovered the hair dryer was damaged, they replaced it while we were having breakfast. And speaking of breakfast, it was tasty, varied and nicely presented. Plenty of options, including a large rice cooker filled with rice for the many Asian students who were in the hotel. Nice touch. Once the wait staff saw that there were children in our party they had a high chair at our table before we got back from the buffet. When I was checking in for my flight home, on the computer provided by the hotel, I got a little confused and staff graciously and quickly helped me. I was impressed with the value of the hotel as well. Using Booking.com I found a rate of $120 per night. This fit nicely into my budget. One other thing I want to note is that my brother has traveled all over the world for his work but when he is on personal trips he says he books Best Western as he feels the hotels provide a high level of service, nice accommodations and value for dollar. Very pleased I followed his recommendation. The shower in the disabled accessible room has a low tile rim around the shower pan to allow for wheelchair access if necessary. It is probably not something that can be solved, but the rim allows too much water to splash over onto the regular floor and requires a lot of towels to soak up the water. Otherwise everything else was good
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10.0review from
Everything
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10.0review from
The staff was very accommodating, and the room was clean and comfortable.
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9.6review from
near airport
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5.4review from
The staff was friendly, I couldn't hear the neighbors and my room was clean. I issued some of my complaints to the front desk and they refunded my 8 dollar parking fee. Creaking bed, broken light switch, single night stand between two people, unpluggable bath tub, being asked to conserve water when the toilet flushed in excess of 3 to 5 gallons a pull, the closed pool, broken floor number by the elevator sitting on the floor, very minimal exercise room, paying 8 dollars for a completely full parking lot, the hotel stinking of smoke on a non smoking floor, stairs don't lead to the lobby, etc. I paid over 100 dollars for one night and left underwhelmed.
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5.4review from
$100 a night Didn't feel like a 3 star hotel. Maybe 2. Breakfast not good. Very bare bones room.
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5.4review from
Good location. Close to the airport. Complimentary shuttle service to/from airport. Booked a room with 1 King bed. When I arrived, I was told they any had rooms with 2 Queen beds available. They seemed more like twin beds.
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6.2review from
The room was clean and they had a great breakfast. The staff was un friendly and unwilling to help when I asked to switch rooms due to our room being located on the 8th floor next to the roof access. Apparently we only booked a queen bed that's why we were in that room. When I asked what could be done about it he told me I would have to pay extra to move my room IF they even have any available. Also, we had to pay for parking $7 a night which I was not aware of or else I would've stayed else where. We had to put a parking permit in front of the drivers seat window so our car wouldn't get towed. A hotel like this is taking all your money and yet they aren't willing to make your experience nice enough to get you a better room.
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5.4review from
The housekeeping staff provided a clean room and nice sheets. I had a room on the top floor, overlooking the nearby 101 freeway. The noise from the freeway was unbelievable and I barely slept the entire night. My room was equipped with a large unlocked sliding window with no balcony or railing (Seriously? On the ninth floor?), and I thought maybe it wasn't closed all the way, but it was, it just let a lot of noise through. In addition, there was a door right next to the bed that connected my room to that next to it. This door also lacked proper soundproofing, as I could hear the TV playing over the freeway noise until after 2AM.
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5.4review from
Good breakfast
