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Loved the location, right off the freeway. I was on the second floor, felt bad for the people below! Every time I walked the floor would make tons of noise. Then it was even worse with the shower. The shower floor/tub makes so much noise you can hear your neighbor next door. The the beds were just too soft. Felt like you were in a taco. Also the room just seemed to be odly layed out with lamps in weird spots of the rooms. The AC...well it worked but it wouldn't keep the room at a constant tempature. I set if as low as it could go, 60 degrees Fahrenheit, but it deffinetly wasn't working. My room on the last day also didn't get cleaned, which isn't a big deal but its just a thing you expect right? I'd still say for what the price is, well it's what you get.
OK for travelling through. We paid the extra money compared to other hotel for the pool/spa. Pool/spa was closed. Front desk person was dealing with another upset customer who's room spa was not working. She gave the women a 20% off. I asked since the general pool and spa was closed could we get the same credit. She said yes, printed the rate which i noted the reduction. She said it would show up on my credit card as a reduction. A week later no credit. No i'm disputing through priceline to get the credit. What a bother.
The staff was friendly and knowledgeable about the area. The room was clean. The pool area was clean. The beds so comfortable. Breakfast area was cramped.
The room was so clean and comfy. Bed great. I thought it should have had a better "Star Rating". Only one ice machine on main floor but great taste. Breakfast area small for size of hotel. Hotel was new and room was clean, comfy, and spacious. Bathroom was good size. Refrigerator froze everything.
Apparently the rooms were recently renovated so it was very nice! It was very convenient to have a microwave & fridge. The bed was definitely comfortable!
Everything was pretty clean. The pillows and sheets were really comfortable, i really didn't want to leave the room. It was a great value staying here at the Sleep Inn.
I was there to spend a romantic night with my boyfriend and the staff there was inappropriately asking me about it. It made me embarassed and uncomfortable.
Near I -15 After a predicted light snow, they did not shovel, salt or plow. As a result I was unexpectedly seriously injured. No assistance or human kindness offered by hotel staff; I had to beg the clerk for directions to the nearest hospital. Seriously, not even " are you ok?" let alone an offer to call an ambulance or help me find medical care.
Cleanliness is huge for me concerning hotels. I didn't blacklight anything, but everything I could see was satisfactory. The room was warm and the cooler didn't help much, but it wasn't unbearable.
From the time I made the reservation through final checkout everything was flawless. The staff was super friendly and the rooms were amazingly clean. Wish more places were like these guys. Definitely looking forward to our next stay with these folks.
We requested a refrigerator in our room & the refrigerator was leaking so we were upgraded to a room with a kitchenette. Front desk, and bell hops were nice and helpful. Room service was delicious, convenient & quickly served. Pool and hot tub were fun for the kids. There was a long line to check in & only 1 person working the front desk.
The staff were courteous when presented with issues regarding our room. I also loved having the mini kitchen area in my room. The room seemed like it was an older section of the hotel. The refrigerator was dirty & had mold in it. However, the staff replaced it after I showed them a picture of it. There was a great view of the mountains but the window was so dirty it was disappointing. The pool was closed during our stay. I purposely book hotels with pools for the kids so this very frustrating.
Staff was wonderful. They exceeded our expectations.
Fabulous stay! Staff was excellent. Accommodations comfortable. Serene. Dinner at Tree Room was good. Nothing, truly. Two awesome hikes, a nice dinner and a restful sleep. Could not have been more pleased.
They let us hang out in the pool and hot tub after hours and even brought us towels. The hotel was very dirty. There were leaves all over the first floor. Parts of the ceiling were open and just hanging. Our comforter was stained.
Great location. Clean and comfortable rooms and beds.
I reserved four rooms and asked that they all be close together for the family. Only 2 rooms were close at all. We also couldn't check in until after 4:30 pm because the rooms weren't clean yet. The hotel overbilled me for an extra night and refused to take off the extra charges. There are several other hotels around this one which I would recommend instead. At least they would be honest. The air conditioner also didn't work in one of the rooms.
The hotel was newly renovated and was gorgeous. Rooms were very clean and comfy. Would definitely stay again.
Nothing The staff, the customer service, everything that was promised wasn't delivered. I would never stay here again.
Nothing Room was dirty, tub was clogged and wouldn't drain during showers, clientele was very questionable. When we checked-in and drove around the side of the hotel to park, there was a large group having a bar-b-que in the parking lot, drinking beer and smoking. Not very inviting for our young family. Plus, the first room we checked into smelled like it had just been smoked in, which is ironic considering they have signs posted all over that the hotel is '100% smoke free.' Had to go back to the front desk and get another room. Then when we went to the pool area, there was a very questionable-looking couple having sex in the jacuzzi while their daughter swam in the pool by herself. Overall, horrible experience and we will never stay there again, regardless of the rates. Don't even bother with this place!
Location for my business trip. Hotel was old, clientele seemed sleazy. Facilities were worn and tired. Carpet in room was dirty, fixtures were well beyond need for replacement/upgrading. I was very uncomfortable with the other guests in the hotel. Low class clientele made visit uncomfortable.
Had 2 bed queen suite that was handicap accessible as requested. Great free breakfast. Helpful and cheerful staff. Only drawback hotel getting external facelift with work on it lasting from 9-5 each day. As above
It was very neat, and breakfast was well organized. Had to request another room after fist night since, was near elevators making sounds loud enough to keep me awake. The second room was very good. Mechanical maintenance for squeaky doors needed throughout. They advertise if you are not satisfied you will not pay. I was not satisfied with the first room with all the noise, but refund was not offered. Will probably find another hotel next time.
Our room and the lobby was always clean. The breakfast was good with a variety to choose from. We will stay there on our next visit.
The rooms were nice and big. No complaints there! I hated that they didn't offer free breakfast. That should come with every Hotel stay!
Excellent Staff...very helpful! Room clean up was spotty. We kept having to make requests such as trash not emptied, cleaning equipment left in the room, glasses and cups not cleared and replaced.
It was clean and had a great location. I would hope to have a free hot breakfast with the price but that did not happen. The front desk was not too sure about the 3rd party payment and I was double billed at first but that was all workded out with a 30 minute phone call.
We booked this hotel to swim with our family. After we checked in and paid the front desk informed us the pool was closed. That was the whole reason for booking our trip. Highly disappointing.
The breakfast was awesome! I've never had such a variety of foods to choose from at a hotel before. The hotel was clean and well maintained. The room we got had a king sized bed in it and I thought that our room would be bigger because of that but it was quite compact. the smallest hotel room I've ever been in.
Mid-century design, very friendly and helpful staff
Bed was just ok, pillows just ok. Overall kinda mediocre The noise was horrible, kids running every where, it was like thunder from above, could get any sleep.
I loved how clean our room and facilities were and friendly workers was awesome!
breakfast was hot and good staff was very nice and caring
polite staff, easy reservation, pet friendly, clean and updated
The staff was super friendly! We swam in the pool for about an hour and it was great! Rooms were a little outdated and needed some refurbishment. Sink and shower were really old. The whole hotel was very humid for some reason and musty
The breakfast was good, and that was about the only good part of my stay. The poor girl at the front desk seemed completely clueless as to how things worked. They messed up my reservation and lost my booking, then took an hour to finally give me a room which was dirty. Had to ask to switch rooms. I expected more from a Marriot Managed location.
Newer room decor. Basic pull out couch. Nice layout for room. Two TV in room. Several hot and cold breakfast options. Indoor pool and hot tub. Staff friendly. Place still has old hotel smell. Stairwells still seem old.
Housekeeping was fantastic, everyone was very friendly. Our room was very comfortable and clean and easy to find. I liked the pool area but would have liked a place to sit/ lay outside. I also would have preferred to have a safe in the room instead of the front desk, but that's just a personal preference.
The motel was overall clean and the staff were very helpful. They aimed to please when requests were made. The breakfast bar was not replenished all the way to 9 am. The hot tub was also out of service, and the pool's heat was turned down a bit.
Nice rooms very clean but did not like not being able to take breakfast to our room!!
Location. Facility was for young families. no
Nothing! Everything! Our room was not vacuumed or mopped! The bathroom was moldy and the toilet paper was almost out with NO backup one!! Pool had a couple of towels! A huge shelf with TWO towels! Brought it up to a staff and nothing! The lobby had fancy modern furniture but our room was a different story! We stayed at the La Quinta in Logan the night before so we thought this one would be as good! It was NOT! Don't even get me started on the lobby restroom...filthy!!!
Convenient location Not well kept, back door was broken and stuck each time we tried to open it. The room needed repairs and repairs that had been done were never cleaned up, ie. still holes in the wall where the shower curtain was moved. Needs more staff 45 mins at breakfast and the eggs were only filled once. One staff member working front desk, kitchen and dining room.
Reasonable price. Very friendly staff. Good location for where I needed to be in the morning. Bed was comfortable. Room was clean. It appears they are in the middle of a remodel, the rooms are not affected and there was no construction noise while I was there, but in the halls and stair wells you can tell the walls have been stripped of wall paper, but it wasnt dirty. Pillows were horrible, too hard or too soft and I'm usually not to picky about pillows. Even with the ac/heat off the unit would randomly kick on every hour or so to circulate the air, wouldnt have been bad if it didnt do it at full blast.
The woman who was at the front desk, who I believe was related to the owner was so awful and rude. She did not make me feel welcome, she did not make me feel comfortable after my 10 hour drive, and she was not helpful in any way. Room was nice, and the view was nice, but it was all spoiled by her sour attitude
Didn't like much Crusty carpet, sagging bed, moldy smell, horrible elevator, stained walls, chipped paint throughout the entire property.
It was very convenient for the location. We loved the hot breakfast. Lots of options. The rooms were clean and decent. The pool was closed and under construction.
the location - breakfast The smell - the TV reception - the loose toilet seat - cheapest toilet paper ever - dirty window -
The pool was out of order but I had called them prior to booking to make sure they had an indoor pool and a decent continental breakfast and they told me all about how great their pool was but failed to mention it's closed until further notice. What was I supposed to tell my kids? So I just went somewhere else that didn't miss inform me and we had a wonderful time at the Marriott.
This was the worst hotel experience. The staff was incredibly rude and dismissive. The hotel was extremely dirty. Do not stay here. You will regret it if you do. There are plenty of other hotels within walking distance of BYU that are clean with friendly staff.
Price was cheap There in side pool was closed
The location is ideal for access to BYU campus, shopping, the Provo recreation center and Provo downtown (also for access to hiking/skiing in Provo canyon). Low prices through Kayak/Priceline Our window was frozen open when we arrived (and temps outside about 11 degrees). We finally got it closed. In my room there was no thermostat, only a wall heater unit. You would turn it on to "Low" or "High" heat, but it would never self-regulate, so you'd have to get up during the night to turn it off when things got too warm, or to turn it on again as it got too cold. My adult sons were in a room with a thermostat (that worked out better). Breakfast was OK, but the fruit juice ran out and there should have been a better selection of cereals and fresh bagels. Our hall on the second floor had an employee break room and sometimes the whole hall smelled really strongly of fish or burned food.
Rooms and. Friendly sevice^ They needed protein in breakfast roon-boiled eggs and or create more cheese and bagel.
I loved how fancy the hotel was and the staff was pretty friendly. I paid by the day and so it started out with $51 the first night, then $63, then $79 and finally $146. I guess they wanted me to pay all 4 days at once so I'm not cheated. What else could I do? I wasn't sure WHEN I could go back home!!!!!! Also, the water kept going from hot to cold to hot to cold etc.
It was very quiet, clean, and nicely decorated. It was overall a very nice room, much better than what I was expecting. When I went to check in there was no one at the desk or answering the phone. And the bed was a little stiff.
the location is ideal for parents visiting their students at BYU. the service to my room was non-existent.
Very disappointed super 8 need to take there name off this place not up to there standard. Dirty
The staff were friendly and helpful and the furnishings were good. The room hadn't been cleaned or vacuumed. The shower. Curtain was so crusted with grime it stunk, and the sink wouldn't drain.
Price, location Service was slow
The rooms were clean and the beds comfortable - a great value for the money. We've stayed here several times, and while the rooms are old, they are clean and appear well cared for. The air conditioners blow very cold if you want them to, which we love! Parking can get a little full, and plugs are hard to find near the desk or by the beds.
The staff was very friendly and made an effort to be professional. The bed was very comfortable and the room as clean. A laundry area was available which was ncely equipt. The towels were a bit ragged and the TV remote was difficult to use. The floor in the breakfast room was extremely sticky, I think this could have been because the cleaning solution wasn't diluted or rinsed off after moping.
Good location. Nice that it is a small hotel. We had 2 rooms while we were there. In both of them a lot of very bright light from the hallway comes through the door into the room at night. Lit up the whole room. Night lite in bathroom had a problem and was like a very bright strobe light. Very odd. Called the front desk and they knew about the problem. The solution? Tape a piece of paper over the light. Front desk flustered when I asked about shuttle service. I felt bad for the guy. He didn't know anything. I ended up walking instead.
Loved location, beautiful atmosphere, room size, breakfast
Clean, friendly, great value
Family friendly. Warm welcome. Wish the hot tub was hotter.
The best thing about this place is that the pool stays open until midnight. It alone will be a selling point for future trips to the area. Breakfast was great. The staff were unbelievably friendly. I thought the beds and pillows were very comfortable. It's an older hotel, but has been updated and is kept clean. Even with the AC down all the way and blowing all night, the room still didn't cool down as much as I'd like. Parking was an issue-some event was going on and we had to park way down the road. Very frustrating for how expensive the room was.
Room, staff, location Breakfast was just pastries and cereals
The rooms were clean and comfortable, the breakfast was fine, and the price was reasonable. The location was easy to find, and the staff was friendly. We booked a king sized bed, and were given 2 double beds.
Great for the money.
Clean, close to BYU, quiet, nice breakfast. House keeping didn't make up the room one of the three days we were there. It wasn't a big deal for us, but I know some would have had an issue.
Quiet, comfortable. Nothing fancy, but neat and clean. Good location. The WiFi did not work properly. We were also disappointed that the pool was closed and had not even been filled up. The continental breakfast was a letdown.
Everything was pretty much as expected. Nothing very fancy but a clean, quiet, and comfortable place to spend a night or two.
Very hard to find!!!
Only given one bar of soap for two people for two nights. Room wasn't sound proof and we could hear the mosey people in the next room. No fresh fruit at the breakfast bar.
Staff was great and the rooms were very clean. I made reservations here because of the breakfast that was advertised and the swimming pool. We showed up and the pool was out of order and the breakfast was terrible. Won't stay here again.
Room was quiet. Bed was comfortable, and the pillows were nice. Slept well that night. Pool wasn't available, which was a big disappointment for my son. Air-conditioning wasn't working properly.
The staff was helpful and friendly. That the whole hotel was pet friendly. It's nice for pet owners but I have allergies to pets and it may limit my desire to stay there. A cleaning staff can't remove all pet hair. They don't have time.