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Very friendly staff and conveniently located next to Heathrow for those early morning flights.
1) Hotel staff very excellent. 2) comfortable bed. 1) There is no heating in the room and bathroom. 2) Some noise of aircraft.
Friendliness of staff. Homeliness. Good meals. It was nice getting away from hustle and bustle while still being in touch.
1) Hotel staff very excellent. 2) comfortable bed. 1) There is no heating in the room and bathroom. 2) Some noise of aircraft.
Hotel is closer to bus stop and comfortable if public transport is used Hotel staff can help in booking / arranging cabs The hotel is not closer to any stores
The design and lay out was very modern, but at the same time very homely. A lovely atmosphere. Restaurant excellent. Very minor point had slight problem with shower.
The total surprise of how lovely the hotel and rooms were for the price we paid. Also the closeness to Heathrow airport.
Slept and ate breakfast.
the lovely hot water, the staff were very helpful some refurb was going on which I was not aware when I booked, could do with some new pillows,
Quiet, nice room, good bed. Fire alarm went off after a shower, ventilation in bathroom was not good. No tea for the coffee/tea facility in the room.
reception and breakfast staff pleasant and professional room was basic
There is lots of renovation work with lots of equibment stored in the hotel reception The print out of your road direction to the hotel is wrong, it took me from exitng the m25,. 50 minute to find the hote.Number 3 of the instruction it stated at roundabout take the 1st exit into Wrasbury, this is wrong, it should be 1st exit onto STAINS.This mistake in your description site lead to me driving round in circles for 50 minutes
Conveniently close to Staines town centre The hotel often organises events, which can be heard at any place in the hotel. If you want to go there and sleep and they are having an event, then you're in the wrong place. As for the shower, the hot water comes in waves and goes from hot to cold and the cleanliness of the bathroom wasn't the best either.
The newly refurbished bedrooms are excellent and the hotel is within easy walking distance of the shops and restauirants of Staines and also the station, for anyone looking for a base from which to get into Central London.
the ann boleyn was a good location for our reason for staying there. the breakfast was served promptly and friendly. good carpark if one wants to shop in Staines we found the room very small several lights were not working, and definetely over priced for the aminities
Nothing!!! Every thing. It needs total renovating. So basic, Anne Boleyn Hotel, sounds characteristic and nice. So disappointed.
While staying at the hotel the rain leaked through into the landing corridor and dining areas. No lift facility and it is difficult to manage heavy baggage up the stairways
Sure as it is nearest to my Training Location.
Nothing decor very tired, noisy
Close to the airport. Elegant in its own way. The rooms are a bit small.
Close to the airport The rooms was far too hot.
close to the airport for our departure home the next day cost means to make our own coffee and tea mini refrigerator nice sized bathroom had to walk along way down a hallway to access an elevator to the 2nd floor and then had to walk back down another long hallway there was urine in the toilet in our "clean" hotel room and the TV was all ready on - it left us wondering if our room had really been cleaned no extra pillows or blankets
First off I couldn't book the room through the hotel. I was forced to book with third party online. My bathroom had flooded when I had taken a shower, due to the shower threshold. I had upgraded my room simply just looking for a king bed. The only room available was a sweet which had cost me 275.00 pounds. They only compensated me 50 pounds for a soak and wet bathroom that I had to mop up with all the towels in the room.
Slick check in, very clean and comfortable
Relatively clean I chose the hotel because of its supposedly superior pool and fitness room, but they closed right after I arrived. Why would an airport hotel close its facilities at night?
The food was great, and the service terrific too. Doors a bit scratched up.
Close to the international airport with easy access to cheap shuttle bus service. Rooms were clean and heating/cooling easily adjusted. Staff were friendly and good with children. A good menu for kids. Rooms are very small, even for overnight stay. There is no lift so luggage must be carried up two flights of stairs which is back breaking if your traveling overseas with a large load. They claim to be 4 star which is a bit of a joke... More like 2 1/2 to 3 mainly due to the fact it is dated (looking worn), lack of lifts to upper levels and lacking 4 star facilities. WiFi was a bit dear. Most places in this pricerange where we stayed offered free WiFi.
the strict minimum!! 14 GBP for wifi
Reasonably priced, comfortable, very close to Heathrow No complaints, would stay again.
The concierge staff were very helpful and friendly,but something need to be done for the check in and check out front liners. We checked in on 25 \nov 2010, arriving about 10 pm plus from Paris enroute to scotland, the check I staff was not very friendly. We checkd out early morning on 26 nov 2010, the check out staff was also not friendly. A simple eye contact would have been helpful for the hotel management.
The bed was inviting and clean and comfortable. The breakfast buffet was lovely! I didn't have a computer with me so was grateful I could come in free of charge to write an email. There was nothing I didn't like.
friendly staff, convenient location
Very convenient, great location to airport
location for airport
The Staff were friendly and very helpful. Food is great at reasonable prices, everything looks smart and well organised. it is right next to the tube station which was convenient. The rates are low and you get much more than you expected for this sort of price. the breakfast was great and plenty of choice. Basically I would use this hotel again if I am in the area – very pleasant stay.
The convenient possision, the room was very quiet, no airport noice. The bar area not very acceptable for eating a light meal
Checkin was quick. Food at the bar was good (see also what I did not like) I picked the hotel because of the name, I stayed in excellent Jury's Inss before, also because it was (said to be) close to the underground & heathrow, Only at the exit there was no indication where the hotel was located, and the hotel was not visible. So I had to ask around, before finding the hotel. It was a bit farther away than described. At check-in they told me the restaurant would be open until 22h30, and gave me a key-card for my room that did not work. When coming back down to the restaurant I was told it closed early, so I had to go to the (overflowing) bar, and had to wait to get a seat. My room was close the the elevators, and poorly insulated, and I heard the elevators moving up and down,and stopping at my floor all night.
More for convenience,as I have to catch early flight. Proximity to the tube is the other plus points. none
It was just what we needed after a long flight, clean, spacious, modern and comfortable.
My wife needed to see a GP and they quickly called one out for us. They were very helpful.
Location The hotel was very noisy and the housekeeping staff kept slamming doors keeping us up. In addition we asked a server about the menu and she rudely told us to ask someone else and walked off.
Brand new, lovely hotel and a superb Garden Inn. Comfortable and crispy clean. Nice staff at the bar and check in. Easy access from Hatton Cross Tube stop. Read a review that transportation was bad and have to agree. Expensive at GBP 4:50 each. Worse yet was the SURLY, RUDE, UNHELPFUL CRETIN that drove the bus. Awful.
Good sporting facilities (gym, tennis, squash, swimming pool. Poor service at the reception. Had a room at the very far end (6-7 min walk!) and very frustrating when no phone calls any day were picked up at the reception desk. Very slow internet speed in the rooms.
It was good morning breackfast. I did not like staff, bad servise. they have 2 computers also very old, dirty and dusty. one was out of servise completely. onather working very poor. no printer scanner copy facilityes everithing was not working. They do not have suttle bus to windsor city and ordering taxi was quite expencive and time consuming. there was not any acces to rail as well. no tooth brush, no slippers, no adaptor, TV aged as my gradmather, very dusty room, no air conditionering, bad smell in room...no iron... i will never stay here agin.
Welcome arrival and efficient checkout at reception The sounds from the outside bar area in the 'garden' echo around the enclosed quadrangle, and residents were allowed to make a lot of noise until past 3.30am. The hotel management should take this into account when setting the policy for the use of this facility as it kept us and other residents awake.
very quite and peacefull,outstanding breakfast, very polite staff,good security. excellent well kept grounds.I was also upgraded to a room in the main building owing to disability. absolutely nothing
The room and the dining experience The lack of direction to get from one part of the hotel to another
The room was pleasant and had everything I needed but not "superior" The restaurant food, the dirty toilet, the attitude of staff
easy access location good - pleasent area
The swimming pool & outdoor drinking areas The bedroom was too cramped& the pillows were too firm
The rooms were very comfortable, well-appointed and clean. During a muggy June, it would have benefited from air conditioning in the bedrooms. Dinner in the dining room was disappointing. They seemed to use leftover bacon from breakfast in as many dishes as possible, including a caesar salad.
We had no running hot water and had to use our daughter's room to wash & shower. There was also a lot of building and upgrading going on. Also the rooms were too far away from the main reception and dinning room.
Big lounge, helpful front desk service. Discounted pricing relative to other hotels in the area. Outside decor and current renovations give very poor first impressions. Room was typ Marriott-type accommodations. I'd recommend spending the extra $10+ to stay elsewhere if possible, but would consider again at same price range when renovations are complete.
Location, lounge 1.the hotel could not find my kayak reservation so I am Not sure that I paid the kayak rate, in fact there is a good chance but I was charged twice and I'll have to find some way to reconcile this. For some reason the kayak reservations were not acceptable for their confirmation numbering system, the staff acted like they never seen a kayak reservation. 2.none of the hotel had internet access whatsoever it was down all night. Only one staff was manning the concierge desk and with the internet down the line was very long, yet it seems like the staff didn't put 2&2 together....perhaps you should increase the number of people at the concierge desk when the internet is down. At times the concierge would just just disappear I think probably hoping people would just disappear as well. Myself and another guest helped ourselves to the concierge desk computer print out our boarding passes for flights. 3. the entire hotel smelled like smoke despite the non smoking room. 4. the television didn't work in the hotel room and looked quite dated even at the kayak rated this hotel is not worth the money
Location Service in the restaurant was very efficient and friendly We were not informed that the hotel is going through a TOTAL renovation. We were initially placed in a recently finished room. After a real ordeal to get there, we found out that our room reeked of chemicals (gave us a headache within 5 minutes and watery eyes), still had some construction debris and the bathroom door handle was not installed. Had to carry all our luggage back and had to be moved to a different room.
Location This hotel is old and not very clean. I am surprised that Marriott has let this hotel go this far in dis-repair. Not worth 200 USD a night.
Staff attention to detail, quality of room and location
What a great location. As a weary traveler it's nice when everything goes smoothly. Staff was very accommodating .
Proximity to airport Ability to earn Marriott points The hotel was old and in desperate need of an update.
Location State of repair/decor. Food---terrible !!! Seemed cheap for a Marriott --now understand why.
Room is Comfortable and modern. Lobby and pub/bar very spacious and comfortable. Endless corridors and small rooms for such a huge hotel.
Comfortable room and fast internet and ease of taking the public bus system 5 minutes to the terminal cannot be beat. Hair in the bathroom and in the tea cup suggested it did not get cleaned well, and about a 45" wait to get checked in made the stay less than ideal. Both are probably one-off issues though based upon reviews available.
Close to airport, clean and upgraded rooms. Dinner was very good and the breakfast buffet was great.
The staff were very good. Public areas ofthe hotel a bit tatty but the rooms excelent.
Location adjacent to M4 -good for connection to London but tube connection better than bus routes. High taxi fares in the locality because of this High taxi fares-charged £28 for 7 mile trip.
Good service and a decent room. Free wifi. Overall, I was there for 2 days before I left England so it served its purpose. Check in was supposed to be at 2 pm. I got there around 3:30 and still had to wait about 15 minutes before getting my key.
The food at the restaurant was excellent - a fantastic meal.
The staff were polite, helpful, and unobtrusive. Also they were well turned out. The evening meal could have been better, however the full breakfast was excellent
It was totally fine for an overnight stay at an airport hotel. The pull out couch was actually more comfortable than the beds themselves. The air-con did not work in our room and they gave us a small fan to rectify the situation. The front desk staff was also very helpful on the phone, but never followed through with the requests we made.
clean, modern and comfortable
Location of hotel, which allowed quiet ambient atmosphere during the short stay
The staff in reception is really rough, especially some guy from indian or middle east, ask the staff to let me join the novotel club for 3 times, but he did not anything and lie to me.
Extremely polite and service-oriented staff. Convenient location. Good value. Flexibility in accomodating a family of four in one room, a rarity in Europe.
Comfortable, clean hotel. No real complaint about the hotel itself but it could be better signposted from heathrow/M4 and the junction
Convenient for our touring itinery.
Room overlooking Thames breakfast portion size not very generous - via room service
Insulation very poor I could here people talking in the room above us , also people running up and down the fire escape was disturbing.
Staff were helpful and friendly, especially in the restaurant. Food was very good with very pleasing service. No real ales in the bar.
Excellent breakfast and river views Forgot abouth noise from early rowers on river
Location next to the Thames Quiet Parking facilities were poor. Hotel car park was used by local shoppers not guests.
Your map of the location was rubbish.
Beautifully clean and well presented river view rooms and public areas - contemporary but restful decor.
We found it really easy to travel in to London without any hassle
Seating area with view of Thames
Was very conveniently located in the center of Staines and especially the river view room created a nice atmosphere of being kind of countryside In my opinion prices are a bit overrated. And the room was quite hot.
This is boutique quality hotel with new amenities, at an amazingly low price. They do this, by offering small, but very nice, rooms with single beds. Its about a 10-12 min walk from the Hounslow East Metro station (4 stops from Heathrow), which isn't actually that bad. Fare is 1.5£, taxi is 20£ or so. (Turn right when you exit Hounslow East.)
conveinience, Quiet no
every thing it was perfect for a quick getaway for the weekend lack of parking
Room was exceptionally clean with excellent facilities. location was good for Windsor. Reception and room staff excellent. Would book again despite bad experience in restaurant. The service in the restaurant was very poor. Starters and mains were brought to the table together and after we requested main be taken back, we then waited 15 minutes before in was returned after starter was finished. Restaurant was not busy . However, waiter was very apologetic and did not charge us for the meal.
Room facilities Noise in corridors at night
Friendly staff, gym was good. SPA was not that good.
Marriott room standards as expected Restaurant staff were extremely slow (it was busy for Ascot) but not full. Waited 20 minutes on wine to the table. As a Marriott rewards customer I have had better experiences with regards to Marriott service
Check in was clean and efficient. The place appears at first glance to be running very well. Getting a meal was a fiasco. The restaurant staff informed me that the kitchen was running a "little" slow only she forgot to add the inverted commas. The standard of food when we finally got it (had to threaten to leave) was very poor. The up side was I didn't get billed for the meal but I would have gone out if the hotel had been honest and said they were not able to serve from the a la carte menu that evening.
Comfort and cleanliness of room. Staff very attentive. First impression on arrival in reception, staff efficient and friendly queue dealt with efficiently. Room well equiped and bed plenty of pillows and clean.
the bed is very comfortable and the room is spacious and clean
Staff was extremely helpful and friendly. Room was clean, comfortable and spacious. The showers were very difficult to use and we had to change rooms because the shower couldn't have pressure and heat at the same time (something about being too far from the main pipes).
Amenities Too expensive
The assistance of your staff.Did not like being charged £9.00 for taxi to Terminal one as I thought £4.00 was figure mentioned by your staff.Patrick Madden.
Hotel staff generally good. Room ok, but sink drain a bit slow! Hotel could not find my booking on the system at all - I.E. no record of the Active Hotels booking. So check-in took nearly 20 minutes whilst we sorted out a new booking.
It was equiped with a very nice staff no breakfast deal in a quite handsome amount of money
Very nice hotel, and served my purpose well as an overnight stay to be close to Heathrow for an early morning flight back to the States.Nice and quiet, even though it is so close to Heathrow. Don't know who's fault, but when I arrived, hotel had no record of my reservation. a little scarey, as I was being dropped off by my parents, after a 5 hour drive from South Wales, before my flight the next day, back to the us. After probably 15 minutes,the receptionist made a new reservation,and all was well. The other thing that was not good, was that I did not get my 6am wake up call, which could've made for a bad situation, as I was catching a plane! Also, it was not easy to get to off the M4...got lost and ended up on the m25!!
Had to wait for check in, had no record of room with breakfast booked over the internet but found booking was in first name. good job I printer copy to show.
Proximity to Heathrow airport. Quiet. Brilliant breakfast.
We requested non-smoking and breakfast, but it didn't arrange. We waited many time for check-in and check-out.
The room was clean and spacious. Check in staff was unwelcoming. Almost was given a smoking room until I complained. Breakfast was expensive and did not live up to the price. The location is far away from the airport and suited to business travelers. Will not book a room at this hotel again.
Clezan, mostly quite quiet, ideally located for Heathrow / m25 For the second time in succession it took nearly an hour to check in as the Active Hotels Booking had not been received by the hotel. Required phonce calls to Active Hotels to resolve. Not what you need at 7pm at night after a long flight etc etc.
Early check in after a long haul flight was not possible
Plenty of facilities; restaurants, gym, spa and shop. However we chose the hotel for its locationa nd the shuttle service. Rooms were clean and comfortable. Thought the internet was poorly priced, i.e. too expensive.
The bed was very comfortable and the room in general was very spacious. Staff were courteous and professional and the choice at breakfast was impressive. The corridors are a bit like a 'rabbit warren' and difficult to locate room.Television required better instructions on simply being able to watch basic channels (button 1 didn't give you BBC1 etc).
Relaxed atmosphere, good food and efficient staff. The excellent poolside atrium closed at 10 p.m. -- a pity because it was a very pleasant place to sit and relax after dinner.
Easy to find, very good parking deal and helpful and very efficient staff. Room very quiet considering its proximity to Heathrow.
the room very comfortable....near airport. dining a little pricey..but breakfast buffet very good
First class all the way Limited menu selectin in the sports bar
The size of the room and the Hotel's location poor service at the restaurants
Had an unexpected layover at LHR. Hotel was convenient to airport. Kind staff, was upgraded to a Club floor room. Room was nice, clean, and comfy.
excellent facilities. main restaurant closed. drink and mini bar prices too high
Hotel was of poor standard and looked nothing like it did on the website. the room was dirty and the food far to expensive. Hotel staff had very poor understanding of English or they just didnt want to know. the way out
nice room, very comfortable. cheerful and friendly staff. Willing to help. Quite nice swimming pool. Starbucks in the hotel My room was beside a stairwell leading to the carpark and it was left open often. shame the starbucks wasn't 24h
cleanliness of the rooms and cooperative staff. Car Parking facilities or should I say lack of them.
The curteous & helpfull staff.
The location is stunning, right on the Thames at the bridge that links Eton and Windsor. The staff were friendly and attentive. The facility is a little worn, but it's an historic hotel and we didn't mind.
the staff was very helpfull the room was excellent they should had place like a balcony or something for people who are smokers
Location Superb The pressure in the shower was the only fault. Otherwise it was perfect
Room of adequate size for a single. Comfortable chair. Poor level of lighting for reading. Couldn't turn down radiator so needed to keep fan on all night!
nook rooms across the road fom the reception are very nice...ask when you reserve! breakfast could be better...
The position of the hotel in Windsor and ease of getting everywhere
The location is superb, Stroks restaurent was fabulous, couldn't fault the hotel at all
The location is perfect for central windsir;everytrhing is within easy walking distance.
Hotel was clean and comfortable and the staff were lovely. No complaints at all.
It's a nice clean Hotel. Hotel is in middle of no where. Although its still close to Airport but more firther away than other hotels. Dont get confused between Arora International and Arora Park.
Two small gripes...1)some shoe cleaning wipes would have been appreciated 2)Please stick a 'Lift lid' label on the kettle cupboard.I got grumpy when I learnt I had to read a room operating manuel before I could heat a kettle!
the bedroom itself food and service
I found the lack of facilities ridiculous for a 4 star hotel. Surely, due to the lack of amenities in the local area, the restaurant should have had more than vending machine food as an option?! My room was dirty and I have come away with bed bug bites. It's a shame as I have stayed at other Arora hotels and have had excellent experiences.
No instructions were given on use of room card to activate the lift. The checking in staff were not competent of the use of the computer. No instructions were given or displayed on how it was necessary to lift the top off the cupboard to make the kettle work
It is relatively close to the airport. It is very quiet. It has easy access to public transportation.
The rooms had good quality beds and the external noise (heathrow airport) was not intrusive. The resturant was poor. The English breakfast tasted of Indian Cuisine and was over priced. The main menu was in reality limited to Indian food however was reasonable quality. Again it was over priced however.
Friendly staff. Clean room. Plenty of hot water, good shower. Swipe Card that took on average 8 goes before registering. Soft bed leading to backache. No biscuits in room. No restaurant.
Exceptionally clean, comfortable and well appointed for Heathrow The resturant is a get it from a vending machine & microwave it yourself as mentioned but not great choice to say the least. the bar is limited at best when it is staffed.
Hotel was fine but location of this hotel shouldbe madeclear at booking. Myself and several others booked Hilton Hotel at terminal 5 thinking it wasHilton Hotel at terminal 4. Hilton Hotel at terminal 4 has direct access tosubway and shuttle busses to anywhere, Hilton Hotel at terminal 5 is in fact not at terminal 5 but quite a ways away requiring costly shuttle busses or taxis. Shuttle busses also do not run to terminal 3, but require taking a bus to terminal 5 and then another bus to terminal 3, or the expence of hiring a cab to get you there
The hotel IS NOT AT THE TERMINAL 5! I was traveling by myself with 2 little kids. Bought it thinking it was right at the terminal, convinient location I thought... NOT THE HOTEL IS GOOD 15min FROM THE AIRPORT and you have to take a bus and pay for it too!!
This is the second time we have stayed at this hotel. It is out of the way but castle can be easly reached by car. We like to walk so walked to castle which took about two hours.Breakfast was nice.
Spa and pool facilities were excellent. Good breakfast. Nice location. We booked two executive rooms. One was very nice but the other was disappointing and in need of a makeover.
staff and decor and spa very noisy.
Friendly, attentive staff, who had local knowledge.A welcoming bar, with a good range of quality bar meals to support the restaurant.
Peaceful surroundings, good old fashioned service
Wow it was a fantastic hotel and such value.
the beautiful location, the general ambiance of the hotel and the lovely breakast, also the convenience of easy parking the room was rather small and dark
Very friendly staff They did not give me the executive double room that I booed. Finally they charged me less as a normal double room
Proximity to Ascot races The size of the bedroom.. very small for 2 people. Also the bathroom did not have a bath.