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The total surprise of how lovely the hotel and rooms were for the price we paid. Also the closeness to Heathrow airport.
Friendliness of staff. Homeliness. Good meals. It was nice getting away from hustle and bustle while still being in touch.
Hotel is closer to bus stop and comfortable if public transport is used Hotel staff can help in booking / arranging cabs The hotel is not closer to any stores
The design and lay out was very modern, but at the same time very homely. A lovely atmosphere. Restaurant excellent. Very minor point had slight problem with shower.
1) Hotel staff very excellent. 2) comfortable bed. 1) There is no heating in the room and bathroom. 2) Some noise of aircraft.
Very friendly staff and conveniently located next to Heathrow for those early morning flights.
1) Hotel staff very excellent. 2) comfortable bed. 1) There is no heating in the room and bathroom. 2) Some noise of aircraft.
Conveniently close to Staines town centre The hotel often organises events, which can be heard at any place in the hotel. If you want to go there and sleep and they are having an event, then you're in the wrong place. As for the shower, the hot water comes in waves and goes from hot to cold and the cleanliness of the bathroom wasn't the best either.
Nothing!!! Every thing. It needs total renovating. So basic, Anne Boleyn Hotel, sounds characteristic and nice. So disappointed.
There is lots of renovation work with lots of equibment stored in the hotel reception The print out of your road direction to the hotel is wrong, it took me from exitng the m25,. 50 minute to find the hote.Number 3 of the instruction it stated at roundabout take the 1st exit into Wrasbury, this is wrong, it should be 1st exit onto STAINS.This mistake in your description site lead to me driving round in circles for 50 minutes
Sure as it is nearest to my Training Location.
Quiet, nice room, good bed. Fire alarm went off after a shower, ventilation in bathroom was not good. No tea for the coffee/tea facility in the room.
While staying at the hotel the rain leaked through into the landing corridor and dining areas. No lift facility and it is difficult to manage heavy baggage up the stairways
Slept and ate breakfast.
the lovely hot water, the staff were very helpful some refurb was going on which I was not aware when I booked, could do with some new pillows,
reception and breakfast staff pleasant and professional room was basic
The newly refurbished bedrooms are excellent and the hotel is within easy walking distance of the shops and restauirants of Staines and also the station, for anyone looking for a base from which to get into Central London.
the ann boleyn was a good location for our reason for staying there. the breakfast was served promptly and friendly. good carpark if one wants to shop in Staines we found the room very small several lights were not working, and definetely over priced for the aminities
location for airport
The convenient possision, the room was very quiet, no airport noice. The bar area not very acceptable for eating a light meal
My wife needed to see a GP and they quickly called one out for us. They were very helpful.
It was just what we needed after a long flight, clean, spacious, modern and comfortable.
friendly staff, convenient location
Location The hotel was very noisy and the housekeeping staff kept slamming doors keeping us up. In addition we asked a server about the menu and she rudely told us to ask someone else and walked off.
The bed was inviting and clean and comfortable. The breakfast buffet was lovely! I didn't have a computer with me so was grateful I could come in free of charge to write an email. There was nothing I didn't like.
Very convenient, great location to airport
Brand new, lovely hotel and a superb Garden Inn. Comfortable and crispy clean. Nice staff at the bar and check in. Easy access from Hatton Cross Tube stop. Read a review that transportation was bad and have to agree. Expensive at GBP 4:50 each. Worse yet was the SURLY, RUDE, UNHELPFUL CRETIN that drove the bus. Awful.
Checkin was quick. Food at the bar was good (see also what I did not like) I picked the hotel because of the name, I stayed in excellent Jury's Inss before, also because it was (said to be) close to the underground & heathrow, Only at the exit there was no indication where the hotel was located, and the hotel was not visible. So I had to ask around, before finding the hotel. It was a bit farther away than described. At check-in they told me the restaurant would be open until 22h30, and gave me a key-card for my room that did not work. When coming back down to the restaurant I was told it closed early, so I had to go to the (overflowing) bar, and had to wait to get a seat. My room was close the the elevators, and poorly insulated, and I heard the elevators moving up and down,and stopping at my floor all night.
The Staff were friendly and very helpful. Food is great at reasonable prices, everything looks smart and well organised. it is right next to the tube station which was convenient. The rates are low and you get much more than you expected for this sort of price. the breakfast was great and plenty of choice. Basically I would use this hotel again if I am in the area – very pleasant stay.
More for convenience,as I have to catch early flight. Proximity to the tube is the other plus points. none
The concierge staff were very helpful and friendly,but something need to be done for the check in and check out front liners. We checked in on 25 \nov 2010, arriving about 10 pm plus from Paris enroute to scotland, the check I staff was not very friendly. We checkd out early morning on 26 nov 2010, the check out staff was also not friendly. A simple eye contact would have been helpful for the hotel management.
First off I couldn't book the room through the hotel. I was forced to book with third party online. My bathroom had flooded when I had taken a shower, due to the shower threshold. I had upgraded my room simply just looking for a king bed. The only room available was a sweet which had cost me 275.00 pounds. They only compensated me 50 pounds for a soak and wet bathroom that I had to mop up with all the towels in the room.
close to the airport for our departure home the next day cost means to make our own coffee and tea mini refrigerator nice sized bathroom had to walk along way down a hallway to access an elevator to the 2nd floor and then had to walk back down another long hallway there was urine in the toilet in our "clean" hotel room and the TV was all ready on - it left us wondering if our room had really been cleaned no extra pillows or blankets
Slick check in, very clean and comfortable
Close to the international airport with easy access to cheap shuttle bus service. Rooms were clean and heating/cooling easily adjusted. Staff were friendly and good with children. A good menu for kids. Rooms are very small, even for overnight stay. There is no lift so luggage must be carried up two flights of stairs which is back breaking if your traveling overseas with a large load. They claim to be 4 star which is a bit of a joke... More like 2 1/2 to 3 mainly due to the fact it is dated (looking worn), lack of lifts to upper levels and lacking 4 star facilities. WiFi was a bit dear. Most places in this pricerange where we stayed offered free WiFi.
Close to the airport The rooms was far too hot.
Close to the airport. Elegant in its own way. The rooms are a bit small.
the strict minimum!! 14 GBP for wifi
The food was great, and the service terrific too. Doors a bit scratched up.
Relatively clean I chose the hotel because of its supposedly superior pool and fitness room, but they closed right after I arrived. Why would an airport hotel close its facilities at night?
Reasonably priced, comfortable, very close to Heathrow No complaints, would stay again.
Nothing decor very tired, noisy
The room and the dining experience The lack of direction to get from one part of the hotel to another
Good sporting facilities (gym, tennis, squash, swimming pool. Poor service at the reception. Had a room at the very far end (6-7 min walk!) and very frustrating when no phone calls any day were picked up at the reception desk. Very slow internet speed in the rooms.
We had no running hot water and had to use our daughter's room to wash & shower. There was also a lot of building and upgrading going on. Also the rooms were too far away from the main reception and dinning room.
Welcome arrival and efficient checkout at reception The sounds from the outside bar area in the 'garden' echo around the enclosed quadrangle, and residents were allowed to make a lot of noise until past 3.30am. The hotel management should take this into account when setting the policy for the use of this facility as it kept us and other residents awake.
The rooms were very comfortable, well-appointed and clean. During a muggy June, it would have benefited from air conditioning in the bedrooms. Dinner in the dining room was disappointing. They seemed to use leftover bacon from breakfast in as many dishes as possible, including a caesar salad.
The room was pleasant and had everything I needed but not "superior" The restaurant food, the dirty toilet, the attitude of staff
The swimming pool & outdoor drinking areas The bedroom was too cramped& the pillows were too firm
very quite and peacefull,outstanding breakfast, very polite staff,good security. excellent well kept grounds.I was also upgraded to a room in the main building owing to disability. absolutely nothing
easy access location good - pleasent area
It was good morning breackfast. I did not like staff, bad servise. they have 2 computers also very old, dirty and dusty. one was out of servise completely. onather working very poor. no printer scanner copy facilityes everithing was not working. They do not have suttle bus to windsor city and ordering taxi was quite expencive and time consuming. there was not any acces to rail as well. no tooth brush, no slippers, no adaptor, TV aged as my gradmather, very dusty room, no air conditionering, bad smell in room...no iron... i will never stay here agin.
Big lounge, helpful front desk service. Discounted pricing relative to other hotels in the area. Outside decor and current renovations give very poor first impressions. Room was typ Marriott-type accommodations. I'd recommend spending the extra $10+ to stay elsewhere if possible, but would consider again at same price range when renovations are complete.
Close to airport, clean and upgraded rooms. Dinner was very good and the breakfast buffet was great.
Staff attention to detail, quality of room and location
What a great location. As a weary traveler it's nice when everything goes smoothly. Staff was very accommodating .
Location Service in the restaurant was very efficient and friendly We were not informed that the hotel is going through a TOTAL renovation. We were initially placed in a recently finished room. After a real ordeal to get there, we found out that our room reeked of chemicals (gave us a headache within 5 minutes and watery eyes), still had some construction debris and the bathroom door handle was not installed. Had to carry all our luggage back and had to be moved to a different room.
Location This hotel is old and not very clean. I am surprised that Marriott has let this hotel go this far in dis-repair. Not worth 200 USD a night.
Location State of repair/decor. Food---terrible !!! Seemed cheap for a Marriott --now understand why.
Proximity to airport Ability to earn Marriott points The hotel was old and in desperate need of an update.
Location, lounge 1.the hotel could not find my kayak reservation so I am Not sure that I paid the kayak rate, in fact there is a good chance but I was charged twice and I'll have to find some way to reconcile this. For some reason the kayak reservations were not acceptable for their confirmation numbering system, the staff acted like they never seen a kayak reservation. 2.none of the hotel had internet access whatsoever it was down all night. Only one staff was manning the concierge desk and with the internet down the line was very long, yet it seems like the staff didn't put 2&2 together....perhaps you should increase the number of people at the concierge desk when the internet is down. At times the concierge would just just disappear I think probably hoping people would just disappear as well. Myself and another guest helped ourselves to the concierge desk computer print out our boarding passes for flights. 3. the entire hotel smelled like smoke despite the non smoking room. 4. the television didn't work in the hotel room and looked quite dated even at the kayak rated this hotel is not worth the money
Room is Comfortable and modern. Lobby and pub/bar very spacious and comfortable. Endless corridors and small rooms for such a huge hotel.
Comfortable room and fast internet and ease of taking the public bus system 5 minutes to the terminal cannot be beat. Hair in the bathroom and in the tea cup suggested it did not get cleaned well, and about a 45" wait to get checked in made the stay less than ideal. Both are probably one-off issues though based upon reviews available.
The staff in reception is really rough, especially some guy from indian or middle east, ask the staff to let me join the novotel club for 3 times, but he did not anything and lie to me.
clean, modern and comfortable
Good service and a decent room. Free wifi. Overall, I was there for 2 days before I left England so it served its purpose. Check in was supposed to be at 2 pm. I got there around 3:30 and still had to wait about 15 minutes before getting my key.
Convenient for our touring itinery.
Location adjacent to M4 -good for connection to London but tube connection better than bus routes. High taxi fares in the locality because of this High taxi fares-charged £28 for 7 mile trip.
The food at the restaurant was excellent - a fantastic meal.
Location of hotel, which allowed quiet ambient atmosphere during the short stay
Comfortable, clean hotel. No real complaint about the hotel itself but it could be better signposted from heathrow/M4 and the junction
The staff were polite, helpful, and unobtrusive. Also they were well turned out. The evening meal could have been better, however the full breakfast was excellent
Extremely polite and service-oriented staff. Convenient location. Good value. Flexibility in accomodating a family of four in one room, a rarity in Europe.
The staff were very good. Public areas ofthe hotel a bit tatty but the rooms excelent.
It was totally fine for an overnight stay at an airport hotel. The pull out couch was actually more comfortable than the beds themselves. The air-con did not work in our room and they gave us a small fan to rectify the situation. The front desk staff was also very helpful on the phone, but never followed through with the requests we made.
Beautifully clean and well presented river view rooms and public areas - contemporary but restful decor.
Excellent breakfast and river views Forgot abouth noise from early rowers on river
Insulation very poor I could here people talking in the room above us , also people running up and down the fire escape was disturbing.
Room overlooking Thames breakfast portion size not very generous - via room service
Was very conveniently located in the center of Staines and especially the river view room created a nice atmosphere of being kind of countryside In my opinion prices are a bit overrated. And the room was quite hot.
Location next to the Thames Quiet Parking facilities were poor. Hotel car park was used by local shoppers not guests.
Staff were helpful and friendly, especially in the restaurant. Food was very good with very pleasing service. No real ales in the bar.
Seating area with view of Thames
Your map of the location was rubbish.
We found it really easy to travel in to London without any hassle
This is boutique quality hotel with new amenities, at an amazingly low price. They do this, by offering small, but very nice, rooms with single beds. Its about a 10-12 min walk from the Hounslow East Metro station (4 stops from Heathrow), which isn't actually that bad. Fare is 1.5£, taxi is 20£ or so. (Turn right when you exit Hounslow East.)
Clezan, mostly quite quiet, ideally located for Heathrow / m25 For the second time in succession it took nearly an hour to check in as the Active Hotels Booking had not been received by the hotel. Required phonce calls to Active Hotels to resolve. Not what you need at 7pm at night after a long flight etc etc.
The assistance of your staff.Did not like being charged £9.00 for taxi to Terminal one as I thought £4.00 was figure mentioned by your staff.Patrick Madden.
Had to wait for check in, had no record of room with breakfast booked over the internet but found booking was in first name. good job I printer copy to show.
We requested non-smoking and breakfast, but it didn't arrange. We waited many time for check-in and check-out.
It was equiped with a very nice staff no breakfast deal in a quite handsome amount of money
Very nice hotel, and served my purpose well as an overnight stay to be close to Heathrow for an early morning flight back to the States.Nice and quiet, even though it is so close to Heathrow. Don't know who's fault, but when I arrived, hotel had no record of my reservation. a little scarey, as I was being dropped off by my parents, after a 5 hour drive from South Wales, before my flight the next day, back to the us. After probably 15 minutes,the receptionist made a new reservation,and all was well. The other thing that was not good, was that I did not get my 6am wake up call, which could've made for a bad situation, as I was catching a plane! Also, it was not easy to get to off the M4...got lost and ended up on the m25!!
Plenty of facilities; restaurants, gym, spa and shop. However we chose the hotel for its locationa nd the shuttle service. Rooms were clean and comfortable. Thought the internet was poorly priced, i.e. too expensive.
The room was clean and spacious. Check in staff was unwelcoming. Almost was given a smoking room until I complained. Breakfast was expensive and did not live up to the price. The location is far away from the airport and suited to business travelers. Will not book a room at this hotel again.
Early check in after a long haul flight was not possible
Hotel staff generally good. Room ok, but sink drain a bit slow! Hotel could not find my booking on the system at all - I.E. no record of the Active Hotels booking. So check-in took nearly 20 minutes whilst we sorted out a new booking.
Proximity to Heathrow airport. Quiet. Brilliant breakfast.
nice room, very comfortable. cheerful and friendly staff. Willing to help. Quite nice swimming pool. Starbucks in the hotel My room was beside a stairwell leading to the carpark and it was left open often. shame the starbucks wasn't 24h
The size of the room and the Hotel's location poor service at the restaurants
First class all the way Limited menu selectin in the sports bar
the room very comfortable....near airport. dining a little pricey..but breakfast buffet very good
excellent facilities. main restaurant closed. drink and mini bar prices too high
Hotel was of poor standard and looked nothing like it did on the website. the room was dirty and the food far to expensive. Hotel staff had very poor understanding of English or they just didnt want to know. the way out
The bed was very comfortable and the room in general was very spacious. Staff were courteous and professional and the choice at breakfast was impressive. The corridors are a bit like a 'rabbit warren' and difficult to locate room.Television required better instructions on simply being able to watch basic channels (button 1 didn't give you BBC1 etc).
Had an unexpected layover at LHR. Hotel was convenient to airport. Kind staff, was upgraded to a Club floor room. Room was nice, clean, and comfy.
Easy to find, very good parking deal and helpful and very efficient staff. Room very quiet considering its proximity to Heathrow.
Relaxed atmosphere, good food and efficient staff. The excellent poolside atrium closed at 10 p.m. -- a pity because it was a very pleasant place to sit and relax after dinner.
Beds were already arranged to accommodate my booking no issues, good comfortable beds and good food. I thought I had booked breakfast with this reservation but that turned out to be extra
Great Value for money!
The room was nice. Large and comfortable with a great tv. Bathroom was good size and clean. Most staff members were friendly. False advertisement. Wifi was £15 a day when it said it was complimentary. Fitness center was a JOKE and the pictures on the hotels website should be taken down. Staff in dining room ignored us multiple times so we decided to just order room service. The price of the selections offered was ridiculous even for a hotel. I also informed kitchen staff of a food allergy I have, was told a dish was free of my allergen by three people, and later had a reaction from that food. Educate your kitchen staff on common allergies before you seriously harm someone. We heard doors slamming all night long. We were up all night and miserable the next day. I ended up moving to a hotel that was more expensive and lower quality for the next couple of nights.
Good sized room Staff could not find booking, had to wait a long while even though I had my confirmation with me. Room was incredibly hot all night even though we had the coolest setting and highest fan setting on. Rubbish nights sleep and long queue at check out the next morning.
Good location for an overnight stay near Heathrow airport. Good breakfast and dinner buffet. McDonald is across the street. Transportion to the airport via Hoppa shutle (LB 4.50 each way). Walk is 5 minutes to frree city buses to the airport .
A bed to sleep Old hotel needs updating
Not much Terrible food, VERY slow internet. This was a Sheraton? Definitely will not recommend.
Being so close to the airport was convenient since I had a early morning flight. There wasn't free wifi and access to public transport wasn't very convenient.
Nothing Dirty and unfriendly staff
Location Superb The pressure in the shower was the only fault. Otherwise it was perfect
the staff was very helpfull the room was excellent they should had place like a balcony or something for people who are smokers
The position of the hotel in Windsor and ease of getting everywhere
Room of adequate size for a single. Comfortable chair. Poor level of lighting for reading. Couldn't turn down radiator so needed to keep fan on all night!
The location is perfect for central windsir;everytrhing is within easy walking distance.
The curteous & helpfull staff.
nook rooms across the road fom the reception are very nice...ask when you reserve! breakfast could be better...
The location is stunning, right on the Thames at the bridge that links Eton and Windsor. The staff were friendly and attentive. The facility is a little worn, but it's an historic hotel and we didn't mind.
The location is superb, Stroks restaurent was fabulous, couldn't fault the hotel at all
cleanliness of the rooms and cooperative staff. Car Parking facilities or should I say lack of them.
Family room was offered hence we could stay in the one room as a family. Price of the restaurant
We only had a overnight stay in the heathrow Marriott so none of the above catagories apply, Nevertheless our short stay was very comfortable, and I would not hesitate in recommending this hotel
Close to the airport, quiet, well cooked breakfast, excellent Italian restaurant far too expensive for a transit hotel, no warmth, bereft of human kindness in architecture and facilities, matress well worn, so poor nights sleep before travelling, need a second mortgage to buy food and especially drink
The Execuitve Lounge was very small and uncomfortable and certainly not worth paying for an upgrade to get use of it.
I thought the reception into the hotel was excellent, the staff were very helpful and polite. The room was well appointed, comfortable and very clean.
Cleanliness of room N/A
Convenient to airport. Shuttle bus is GBP 8 per person. If 2 people that's GBP 16. Taxi is GBP 18 - go by taxi! Hotel has a pretty good restaurant. Room upgrade is not worth it - rooms are the same as regular (having stayed before in many rooms here). Good gym and pool. Only 1 computer station in the exec lounge. Should have at least 2. Lots of times had to wait >30 minutes.
The location, the services. And we really like the casual coziness of the Barhemia lounge and cafe. We always enjoy relaxing there, watching tv with food and drinks.
Overnight stay at Heathrow, prior ot flight
The bed was extremely comfortable and the room was quiet despite being located across the street from the hotel. n/a
The staff they were very friendy and efficient. We requsted breakfast for 04:00 and this was no issue. Bar and restaurant staff were also excellent. No everything was very good
The Oakley is incredible! The room was the perfect style to match the hotel, the bed was very comfortable, and the sandwiches are amazing! It is beautiful to walk around the property both at night and during the day. The whole hotel is gorgeous! I can't find anything bad about this place!
emptying bottle bins at 6.30am!
The view of the river from the room, and being able to check in a little early
The grounds Did not like the Beauty Salon, Booked my wife for a 40 min massage on her Wedding Anniversery and only got 20 mins. Absolute rip off.
Excellent quality in a beautiful setting with very good facilities.
fantastic building with unique history in lovely surroundings would have been nice if the room had been heated prior to our check in as it was freezing and explain how it worked
Amazing building with lots of history, we had no idea over 200 movies had been filmed there! Also, we hadn't realised the famous village of Bray was five minutes away, worth a mention on your website. Fabulous location right on the banks of the River Thames.
The environment is excellent
The room was spacious and well appointed Vegetarian selection was limited
location, excellent for windsor horse show.
Room and ameneties Wanted to extend my stay but hotel fully booked
The hotel staff is very friendly, helpfull and professional. The Lock restaurant is excellent: we had a very good dinner.
Lovely service, great food, nice location to the river Make sure you get the right room. Our first room was very are very small and bed wasn't too good but the second room was lovely
Breakfast excellent Room was poorly soundproofed to corridor and noisy inside - a/c or pipework
Lovely setting, very attentive staff, Excellent breakfast Rooms rather small.
Hotel staff were friendly also the breakfast and evening buffet vwas excellent none