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the shower, microwave and the refrigerator, it is fine for the rate i was charged
It was an OK spot nothing to amazing nothing so bad it was very inexpensive especially given the time I booked the room I believe it was 9 pm and they took care of me fast. It was in a nice area but looked like it needs some TLC
Affordable and had what I needed.
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Close to Bear Mountain State Park. Toilet wouldn't flush. Room felt dirty, carpet greasy and gross. No coffee.
This guest did not leave comments about this hotel.
I liked a nice supermarket and business and banking location. I m disappointed with no brochures for stony point guide
Location The room smelled like smoke. It made all my clothes smell like smoke too.
Convenient location for me. Price is low.
It had a Jacuzzi in the room. Bullet proof glass at the front desk.
The room was large and new amenities to the room were nice Really old
The price, and room was large, with nice updated bathroom. The smell of cigarette smoke that permeated the facility, even though it was supposedly a nonsmoking area.
Spent the weekend at the estate when I proposed to my girlfriend. Staff was very accommodating to my requests to surprise her and Alex even had a few extra special touches to add to our stay.
It was a nice location and beautiful property. It was impossible to find the room and the map was poorly labeled. So many buildings and parking lots. Very challenging to navigate. Rooms were rather basic for the cost of the room per night.
The location is great for where we needed to be. The entrance to the property is 'grand', really liked driving up. The restaurant is 'cellar 49' is in the basement, cosy and intimate. Great service, helpful and super friendly! ... The noise! They need to insulate the walls! We were placed in the 'Weschester' part of the hotel (someone told us it is the quietest area), you could hear the guest next door talking on the phone, hear what he was watching, and hear every single passerby in the hallway chatting away...
clean room big room nice furnishings great view shower had low water pressure hotel is a maze to navigate
The pool is great, the employees are very helpful and kind, and the place is beautiful. Nice pool, too. I only wish there was someplace to eat on the grounds aside from the pricey Cellar restaurant, since we kept having to take cabs to the main part of town to find restaurants.
Professional service and a classy clean look. We can't wait to stay there again.
The building was beautiful and classic. Closer, than I thought, to NYC, but probably need a car to get there. The restaurant was good or okay. It is also a great wedding destination. I will definitely recommend my friends to stay there. The service at the restaurant (Celler 49) was a little slow and strange. Food was good or okay. However, it will not stop me going back Tarrytown house estate in the future.
Staff was friendly and facilities were fine. Found bed bugs in my bed.
Their staff was very helpful and friendly.
Everything at Tarrytown House was just so easy - easy check-in, perfectly comfortable room, and the front desk was so helpful (setting us up with cabs, for example). Plus, the grounds were so green and lovely. Highly recommend - a great value for the cost of the room.
Location in Tarrytown, NY, overlooking the Hudson, friendly upbeat staff, parking on site was convenient, price was great through Kayak, pool was nice and warm, racquet ball court was great! Food at Cellar 49 was tasty. The doors to the room do not close automatically when one exits their room. At one point, I notice that 3 of th4 doors in our area were left ajar by accident. To actually close and lock a bedroom door, one must pull it really hard to make sure it closed. What I am saying is that this is pretty unsafe for women who may be traveling alone and also, throughout the night, I we heard was other guests SLAMMING their doors closed. When I mentioned this to the front desk staff, they seemed surprised to hear this. Some of the paint, wall paper, flooring (in pool bathrooms), need serious sprucing up. Also, air conditioners seem to leak or stain the outside of the building and when I looked out my window, I saw rust stains running down the side of this building. For a Destination property, I expected more in this respect. As my only Destination point of comparison, I have stayed at the Wild Dunes Resort in the Charleston, SC area, which was AMAZING!
The pool was 21 and over and served GREAT drinks! The staff was very nice We didn't eat breakfast there because of the price. It was expensive.
The beds where comfortable, good water pressure and got water. Plenty of parking. Not happy that we had chipping ceiling paint over the bed. Don't be fooled when your told you have a room with a view of the pool. It was noisy, could bot open the windows for fresh light because of pool was right there, and random people walked up to the glass sliding doors to sit in chairs directly in form of our room.
Not so many people there and it is very quiet place to relax and peace. so we came at the right time!;) One mattresses is very soft and floppy which makes my back hurt. Plse check the matrress... Also needs a bigger table instead of square table so can put some food on instead on the dresser...
Nice rooms, although a little on the small side. Great location while visiting Tarrytown, Sleepy Hollow, Elmsford, etc. Cooper Mill restaurant is comfortable with good food and provides the room service. Did not make use of the spa, but it looked nice. Excellent service at the front desk. Very accommodating of any request. Evenings when there are company parties and weddings in the ballroom, parking can be a problem. The ballroom can handle very large groups. There is plenty of parking available but it can be a long hike to carry your luggage. We experienced this twice during our four night stay. Coffee service in the lobby is Wednesday, Saturday and Sunday only, and then coffee is not served until well after 7:00 am. Do not plan on coffee service from the lobby.
The staff at the main desk and in the restaurant were friendly and attentive.
The room was very comfortable and quiet. The staff at the check-in desk was efficient but not overly friendly, with the exception of the first check-in.
This hotel was easily accessible from all major roads. The property itself is well-maintained and very clean. In the staff is very friendly and helpful too. After a very long day of touring New York City this hotel was a welcomed stay for weary travelers. The Bistro Cafe located in their Lobby is an excellent choice for breakfast. We ventured out into the neighborhood our first day for breakfast, and we were very disappointed with the food locally. We should have stayed on premises to eat at The Bistro Cafe both mornings.
Great staff - very friendly and helpful. Food was great! They provided a shuttle service to my work every morning while I was there. The hallway carpet was obviously on their list of what to replace next, otherwise everything was top-notch. Had a lot of problems with the internet. Very spotty.
Desk Staff and Cleaning Staff very helpful Not noted
Everything.... Was the softest bed ive slept on... Bad for the back.
It was a very comfortable ad pleasant experience. The rooms are modern and very clean.
Clean hotel, comfortable beds and very quiet. The staff was nice. We stayed 2 nights and I wouldn't have minded if our stay was longer. There aren't many choices in this immediate area, but judging by the looks of the other hotel I saw, this is the best. Our room was at the end of the hotel, so maybe that was the culprit, but the wifi was terrible. It constantly dropped in and out to the point where it was effectively useless. Breakfast was supposed to end at 10:30 and my wife and I got there just before 10 and they had already closed and were setting up for lunch. Ours and the key card of another guest stopped working on the 2nd day, which was a little annoying, but not that big a deal as it was easily reactivated.
Comfort Beds & Room layout was nice. Double Closet with 1 door made getting clothes in & out difficult
Food was good and very clean room
Nice room, had everything I needed, a fridge, shower, bed, and wifi. I have no real complaints. The room was clean and had fresh towels/linnens when I arrived. I was never disturbed during my stay. Wifi was a bit slow.
Looked like it might be nice.. We specifically chose the place so we could relax in the hot tub/jacuzzi. It wasn't working and in fact that and other things were still under construction. One elevator didn't work. Restaurant seemed way too expensive. Feel like we got ripped off.
Paper thin walls. You hear EVERYTHING including The opening and closing of the extremely loud bathroom doors. the DJs in the downstairs club may as well have been in my bedroom. But at least I had a lovely view of the cemetery
I really love how professional and friendly the staff is. Everyone greets you with a smile... The room was extremely trendy and the beds were so comfortable... The bathroom was very contemporary and towels were extra soft .. You get a pair of new slippers and a nice robe.. There was a keurig coffee maker and a glass refrigerator.. The pool was nice, clean and warm .. I would definitely stay here again and again.. No trash can in the room. Restaurant doesn't have a great dinner menu
I had a mix up with date for discounted reservation. Hotel was very gracious in giving me a room that night for discounted rate. I was very pleased that they did that for me. N/A
I really enjoyed the breakfast selection and outdoor pool :) Didn't like that only 1 elevator was working at the time of my stay.
Staff was friendly. For the area this is the best priced hotel. It was clean and quiet which great. Quiet in the sense that even though there was a lot of people staying there I never heard anything throughout the night. The free breakfast and shuttle were also great. I travel to the area quite a bit and I think this is the hotel I will stay at every time.
No dresser in the room.
The restroom was uncleaned and the room was very small
I felt safe lots of noise from the highway. Only one elevator was working. Room wasn't ready when we got there
Location 227 is a sad, little room. A queen room at the Hampton Inn. It is unloved and uncared for. If the room were located in Paris, France or a berth on a cruise ship it could be considered spacious but by typical standards it can only be described as tiny. There is no chest of drawers. Guests must leave their clothes in their suit cases or stuff the two night stand drawers. The bath room contains the typical notice indicating that for ecological conservation linens left on the towel racks will not be laundered. Sadly, the bathroom is so cramped there is no room for a towel rack. Clean linens are stacked from counter to the ceiling on shelves. Used linens can only land on the floor. There is abundance in other areas. Two arc lights outside the window of room 227 bath the seven storied building in light. The lights also perpetually bath the room in light. At night, the blackout curtains glow at the edges framing the window as if morning is always eminent. The door to room 227 is located about 12 inches from the door leading to the pool and parking. There are 5 parking levels at the Hampton and the easiest access to most rooms in the hotel is through this second story access. SCREEEEEEEECH-BANG goes the second story entrance door hundreds, possibly, thousands of times throughout the night and day. Management and staff dislike room 227 as much as the guests. Neglect and frustration is clearly present. Controlling the water temperature in the tub is frustrating. Turn the control knob too far and the water is icy cold. Turn the knob too little and the water is icy cold. Like a modern day Goldilocks, guests need to turn the knob on the tub ‘just right’ to get the water temperature close to what a human could sustain. The tub spigot and the shower head are not affixed to the wall. Diverting the water to the shower head is troublesome as the spigot moves around as the guest attempts to send the water to the shower head. Do not think that your HHonors will help you here. Staff has learned, or possibly well trained, to contain prepaid guests to room 227. Ask for relocation and offending guests are given static and treated as trouble makers. Room 227 does have a redeeming quality. Having been a guest of room 227, I affirm to live a better life and treat my fellow passengers on earth better and more kindly. My earnest hope is that after I pass from this planet that I do not end up back in room 227.
quick check in, breakfast, clean room and bathroom Line for breakfast was way to long, dining area wasn't up kept very well, neither were the elevators.
The king bed is very comfortable. The internet is not fast enough to stream videos, and juices in breakfast is not that fresh except orange juice, waffle is firm like rock, little choice.
We enjoyed our stay very much. It was clean, comfortable, beautiful view and very accommodating! Thank you!
Location Road conditions in lot need improvement
nice view very very noisy doors, one rude front desk staff with attitude, unorganised management. secluded nothing within walking distance. issues with lifts
Hotel was beautiful, large, excellent service. Free parking nothing
The beds were comfortable and had the fastest elevator I have ever seen. The view of mountains was nice. The pool and gym were very small. When u look at that beautiful exterior of the building u would think u were getting the best of everything for the money u spend. There is no security in the parking lot either..
If you're a woman, you know that sometimes that time of the month can come early unexpectedly. It was after midnight, and the store was closed. The hotel's market shop was out. The guy at the front desk checked, and said they didn't have anything. The next morning, I talked to one of the other staff, and she said that they did have them after all. Anyways, it was an uncomfortable situation to say the least. I think the least they could have done was to give me like a discount code for my next stay. Nothing. Oh, and you need to pay for the wifi. Not impressed.
Close proximity to Woodbury Commons Factory outlet
Its proximity to the Premium Outlets at Woodsbury Commons. The poor condition of the furniture & fittings. Only coffee provided in the morning - no hot water available to make our own use.
The room was really nice as well as the staff.
It is fairly reasonable compared to other motels in the area and was located close enough to West Point for easy access.
location room style
dirty,bad service,expensive,the price not match the quality yes
Not located in walking distance from Outlet Center as promissed on internet! Very dirty and old. Even if it was a non smoker room, the smell of smoke was immense!
perfect location for shopping at Woodbury premium outlet not as clean as I expect
Very good location to go shopping in Woodbury Outlet. Otherwise, don't stay there. The satff is very confused, they've charged me a day that I canceled, but they called to booking.com and I fixed it.
close to woodbury outlets service,,cold room,low lights in the room
Convient to shopping which was why we were there. Some of the staff were not very helpfull and begruged us any extra stuff ie towels and shampoo
Staff very helpful and polite
I enjoyed the room and comfort and the bathroom was really nice. Quiet and nice place to relax and some places around to go get food and a shopping area down the street. The breakfast was great and excellent with a waffle maker and sausage and eggs etc... Overall this was a great stay. The only thing I did not care for was the bed not a fan of how it makes you sink in and the pillows were not that comfortable. Overall it was comfortable.
Very friendly and helpful cleaning staff. Rooms were clean. Only one elevator that takes you to the wrong floor frequently. Always a line at the elevator forced most people to use the stairs. This is horrible considering there's only three floors. Tried to have breakfast in the lobby with my children at 8:00 am but the lobby was full of people pounding back beers. Power went out at one point at the hotel. I've stayed many times at Hampton Inns around the country and have come to expect a certain standard. I am usually very satisfied with my stay but these issues along with others left me very disappointed. Not the worst place I've stayed but not up to par with any Hampton Inns I've stayed in.
beautiful location historic building the room was pretty standard, not as luxurious as I would have liked we ddn't have any views of the hudson
I had a wonderful time the hotel is small but just great. The food was pricy but very good. The staff is the best. WIill try to go back again. The breakfast staff was a little.
The Castle on the Hudson's unique Victorian style gives it a very nice and different touch, than your typical resort. I would recommend this hotel for a quick and quiet getaway. The tennis court could be fixed up a little and the pool could be cleaned or repainted. Though neither are terrible and should not affect your decision to choose this hotel.
This Ina very pretty location high above the Hudson River, it looks like a castle, from the outside, but the interior has a variety of decor. We had a deluxe King and it was large and very comfortable. We had our anniversary dinner at Equus, the in house restaurant, excellent food and service. Unfortunately for us they were having issues with their fire alarm, it went off 3 times while we were there, not happy being woke up at 7:30 by sirens and flashing lights, evacuated for 20 minutes and nothing was said by mgmt, we showered and checked out soon after, this ruined our relaxing anniversary weekend.
Bed was very comfortable. When we drove up no one was there to meet us. We weren't informed the restaurant was closed for a private event. Service was not good. Requested late checkout and they never got back to me.
Front desk staff was exceptional. Very caring and went out of their way to make sure our stay was excellent.
excellent service, charming facilities, outstanding restaurant, interesting area
Excellent service, friendly and helpful staff, very quiet Kids menu could have been more "kid friendly"
Very nice Hotel Staff :) Very comfort like home...
Staff was exceptionally friendly. We had our two yorkies with us and they were treated so nicely by the staff! It was a pleasure staying at the Homewood Suites - the rooms were so clean and comfortable. N/A
The decor and ambiance in this hotel is worth every penny! Quality hotel and very friendly staff!
Excellent location for my travel schedule. Accommodating staff. Comfortable bed/pillows. Lovely golf course view. Handicapped room not requested. No exhaust fan in the bathroom. Shower tiles and sink area required better cleaning/bleach. Windows very difficult to open for fresh air. Windows and frames dirty.
Great location. Looks majestic from outside. Bathroom was smelly with nauseous odor that filled room. Called maintenance, they sprayed deodorant. Left exhaust fan running all the time to prevent odor from coming back into room. Jacuzzi had chlorine and pH issues. Hopefully it was isolated instance.
I didnt like that the elevator was broken amd that my bathroom smelled and the house keeper just came and sprayed some freshener and when I came back to the room it still smelled horrible. I wouldnt reccomend to any one.
Staff was very accommodating with a special request Zero
Hotel is absolutely beautiful. Staff was very friendly, attentive and extremely courteous. Couldn't be happier with this hotel selection.
great location / atmosphere. older and needed some tlc.
The staff was excellent 1st put into handicapped room. Upon request they moved me into regular room, in morning I couldnt control the water temp and couldn't take a shower & couldn't turn water off. So couldnt shower before work. problem was later resolved when i returned.
The location was beautiful and convenient. The room was small, furniture old. Shower tile moldy. A/C loud and hall noises kept us awake all night. Husband got food poisoning at hotel lunch, & front desk staff showed no concern & charged me for 2 aspirin & coke. Never staying here again!
It is set in a quiet locale The bathroom wallpaper is peeling off, the party door to the adjoining room couldn't be properly locked at all, there was no refrigerator nor a microwave oven of any kind in the room, the windows were drafty, the decor wasn't modern, the chair was worn.
Lovely grounds, staff, good breakfast, nice rooms
Location to access highway General appearance needs updating Breakfast $13
TV wasn't working. I thought they would either deduct something from my bill or give me something towards next visit. I asked at the desk when I checked out but he ignored my request.
Location was good. Toilet had pee in it that wasn't flushed when I entered the room. The walls are thin and I could hear the loud teen girl on the phone telling guys where her room was them I could hear them In the room. I had to leave the tv on and AC on to drown out the noise. Bed was hard. Coffee maker Had old coffee still in it. Not what I ecpected from "Hilton".