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Good location. Near plenty of shops and restaurants No
The complimentary upgrade to a suite.
Very clean and convenient! All staff I encountered were very friendly and helpful.
This hotel has an Inn feeling - perfect for the town of Sudbury. This was our 2nd time staying here....definitely recommended.
Location and the overall room were nice. The shower did not work and we had to use an empty room down the hall to shower. Management is unresponsive to compensation requests.
Attentive staff, well maintained/clean entryway, room and bathroom. Great breakfast selections. We will be back in town several times a year, and will definitely stay at the hotel again.
Very clean, staff welcoming and helpful. The bed was great!
Well appointed room and facility, professional staff, very clean breakfast area, and great breakfast. Nothing
Very nice room for a great price. Included a very good breakfast. Gym was small but adequate.
This guest did not leave comments about this hotel.
I've stayed here twice, mostly due to its location relative to West Concord. Considering all alternatives, it's the best value in the area, and it's a hotel with plenty of good amenities. The parking lot has two sides. The 'front' half is located 50 ft from the lobby, but it's small and usually full. In cold weather, walking from the 'back' to the lobby (check-in) is not fun. After check-in you can access the back door with your key.
This is a great place! Everything was clean and new - looked recently refurbished. The decorating was attractive, bed was comfortable, and bathroom pleasant. No hallway noise AT ALL even though we overlapped with a wedding party. No complaints.
We liked the layout of the hotel how it was open and everything was in one building also the glass elevator. the staff was over all friendly. When we arrived they first put us in a room where the thermostate was broken and a panel was off and against the wall. When we called the guest services first said they would send someone up to fix it an hour passed and we were freezing so I called back and they didn't even remember I called than they sent up someone with new keys for us to a different room this guy was the electrician and knew the system was broken. The bathroom did not have a fan so the bathroom filled up with steam when you took a shower Than the elevator was dirty and the pool was freezing cold and the hot tub had chunks of hair and dead skin along with other things floating in the water. The room service and breakfast both made me and my boyfriend sick. We definitely will not be returning.
I loved that When i told them my Finance was the day of our stay, not only did all the front desk know about it and wished her a happy bday. They went the extra mile by giving her a card, balloons, and chocolate cover fruit. It made her super happy. I couldn't have asked for a better place to stay!!! there is nothing not to like
While staying two nights we had need of the business center to print flight tickets and 2 out of 3 computers were not working which led a back up of guests needing the computers. One belligerent guest would not allow us even to request when he would be finished so we could use it and proceeded to push me out of the room. After approaching the front desk into this matter they checked into it but he had already left. I've worked in a NYC hotel in Times Square for over 20 years and even I hadn't encountered this situation. You might need to look into keeping this up to date since it is now becoming more prevalent and almost necessary to keep the web and wifi in working order.
The hotel is very nice, more like a luxury hotel than an extended stay. The breakfast bar is really really good. Probably one of the cleaner hotels I have stayed in. I got the room for 145, which was an absolute bargain IMO. Great place, very professional staff. Not much the hotel can do about it, but if you are sleeping in the front room of the suite, it is very loud when the other guests close their doors. The manager should test it out sometime. Maybe put door closers to prevent unintentional slamming?
The rooms where big and clean. The continental breakfast was excellent and had good variety.
Suite was great for family of three. Good breakfast.
The Embassy Suites were nice overall. Only complaints, the bed was awful, and many children were running around like it was playground.
The suite was one of the cleanest I've ever stayed in, the overall design of the building is magnificent and eye catching, it is not easy to get lost in the building, the workers were all friendly, and there included breakfast was more than we had hoped for. Overall it was a wonderful experience and we intend to stay there again. The Internet was slow and lagging in the bedroom but they had notes placed in the room apologizing and expressing they were working on fixing that issue.
Complimentary buffet full breakfast. Easy to get to off interstate. Suite style amenable to family visit. Beds not comfortable, too soft. Limited room amenities.
Room was huge and very comfortable. I would stay again without a doubt. Breakfast was blah.
I just loved everything and I will definitely go back again and again
Easy to reach, good parking, spacious, quiet room, very good breakfast offering. Staff was not welcoming, seemed rather bored. Hotel lobby was not clean, and the carpeted stairs to the mezzanine level were dirty when I arrived, and still dirty on checkout the next morning. Not expected for a Hilton property.
Clean and well designed. Infastructure is in need of updating, i.e. outlets.
Nice updated decor and furniture. Hotel personel was friendly. Bar restuarant closed early, by 11 pm so it was hard to get something to eat or have a cocktail/ nightcap.
The rooms were clean and beds comfortable, though on the second day, they didn't replace all the glasses with clean ones or clean out the ice bucket. At check-in we were informed our 2 rooms were no where near each other so they checked us into 1 room and told us they would call when the other room was ready. They didn't. I had to go down a couple of hours later to ask for our other room. I made the reservation months ago so they should have put the rooms side by side but they didn't. Furthermore, I had a package at the desk, which they did not tell me about.
Kind helpful staff
The bed was very hard. The room service was a disaster. They gave us bread with fungus!! and a pitch of water to make coffe!!
The hotel was clean and had all the amenities you might need during your stay. Parking garage has in and out privileges. Hotel is quiet & beds are comfortable. There is a Dunkin' Donuts across the street. Don't stay here if you are hoping to be close to Boston. It's definitely outside the city. It is easy to find though. It's located just off the highway.
Check in staff was friendly and helpful. Elevators did not work.
Nothing Booked 5 weeks ahead of time, confirmed my reservation via email the day before and was still double booked and unable to stay at the hotel. Poor business practice to do that to people.
Almost everything about it was amazing Their pool facility does not have a hot tub
super clean, friendly staff wish they had a jacuzzi
Gorgeous hotel, updated and clean, showers mediocre, must try salted caramel cake. 30 min taxi to rail. No airport shuttle offered.
I always adore that special white tea smell of the westin. The building itself was beautiful... All glass...the girl w the red hair in the front was super sweet and as always the hotel room was very clean and well kept. Always love the Westin!
Seems in need of a renovation - lots of things in room not quite right. TV didn'the work, A/Canadian struggled, ripped blind, stained carpet. Didn'the like paying for WiFi separate, but when I did, slow, slow, slow.
The comfort of the room, access to the pool, room service, the price, and the quick check in and out. What I didn't like was that me and my children were placed in a room (some short in communication between front desk and person checking the room), with a man we did not know. He was coming out of the bathroom, when we entered the room. Thank God he was nice, and also very understanding. That could have turned out bad since my daughter was the first to enter the room.
Starting with the stringy towels (The kind that you would use to wash the dog) The one bar of soap, very small. The $9.95 a day charge for internet. The security bar for th door that was loose and stuck thought I was stuck in the room. No refrigerator and a small ice bucket. It help exactly two small glasses of ice. I was shocked that this was a Sheraton The desk clerks new nothing about our event or that the event had a block of rooms reserved. I will not stay there again.
Complimentary breakfast should be included. Pool should be open for longer.
Very clean hotel. Seemed well run. Parking was difficult
Entering the premises from highway is awkward and puzzle-like, even with GPS. It is advertised as a non-smoking premises, while our room had a strong, terrible odor of stale tobacco smoke!
the pool was nice for the kids and we had adjoining rooms off the highway so the noise we were not used too
The staff was fantastic. The hotel was beautiful and had everything you could want. The mattress was warped and we could not get comfortable.
Lots of amenities, pool, fitness center, nice lounge So large parking is sometimes a bit far, however, plenty space available.
Clean hotel, comfortable beds -Very difficult to locate even with GPS -Sink was made for hobbits -Who doesn't offer free wifi with the hotel room these days? -Staff seemed untrained and uninformed about the local area or between shifts (the night shift didn't really know how to handle misinformation between different shifts)
The nice part of the hotel was the location and appearance. The worst part was being accused of stealing by w staff member who was not on the clock. She called my boyfriend and I "these people". Her tone of voice and attitude was completely uncalled for especially at 4am. Also the room above mine smelled like cigarettes because the people above were smoking. My room has no fridge so I could not store the food I paid for so that was thrown away and a waste of money. In the morning my breakfast order was messed up twice which was also paid for. The room above or below mine was playing music till 5am. My boyfriend and I had no sleep.
Parking is 1/3 of the cost to stay in the cheapest room! We paid $100 for a small room, and parking cost $30. When we were searching for hotels - we filtered with " free parking." When we got there - not only was it not free, it was OUTRAGEOUSLY priced.
Arrived at 130pm to check in but was told room wasn't ready. When I returned later that night they told me they were overbooked and bumped me to a hotel 20 minutes away. Even though they paid for the cab it was an inconvenience.
The rooms were decent size and nice overall for the price. NO PARKING!!!! There was no mentioned of no parking when booked my stay and had to pay $28 a day for the parking garage. So it was a group of 6 people with 4 cars....$28/day each. :( The staffs at reception were rude when I asked about parking. This was not a good experience and would not recommend to anyone.
I liked the proximity to Boston College. The room was cleam and comfortable. There was no foreworning of the extensive remodel going on. The hotel will be nice when finished, but was clearly not at its best. The restaurant was terribly disappointing-food was not good, and very expensive.
Noise from highway
Was the cheapest in the neighborhood, though still not cheap, imho. Street signs could be a lot clearer at the nearby corners. There should be signs at the parking lot exit to give you a clue.
location and price
Restaurant was great. Like having a mini fridge and microwave in the room. Staff were friendly. Very small bathroom and toilet was really low to the ground.
Value for money.
I enjoyed the continental breakfast was excellent. The bathroom tub held water in the tub. Other than that, I enjoyed my stay.
very friendly staff internet connection could be improved, sometimes very slow
The rooms were clean, the staff were friendly, the hotel was quiet, the breakfast was very good, and the hotel was located close to downtown Boston without the downtown Boston price tag. One of the hotel elevators didn't work.
It was clean, the restaurant was pretty good as well overall value good Weird size toilet in bathroom, like something you'd find in a kindergarten bathroom and shower rod was hanging by command strips.
size of the room The bar/resturant in the hotel didn't look open at any point when I past it and breakfast was of a low standard
Clean, up-to-date room LOUD A/C
Clean room, front desk was nice! Bar staff was trying to close early. They were rude trying to rush is out.
Location was great and easy to find. The overall hotel was loud, other visitors were loud and the room was noisy from them and the elevator.
The room was beautiful and the bed was so comfortable. With four kids it was nice to have a night just my husband and I. Boxk restaurant was delicious. Our dinner was excellent but the deserts was not. The room was quiet and the staff was attentive and friendly. I don't have a bad thing to say
The hotel and rooms are very nice. Our only complaint was that the ac unit was extremely loud as it was running.
The front desk associate had long, uneven and filthy fingernails. It was the first thing I noticed when he handed me my keys. Put a low - class spin on everything.
Love the contemporary design and clean look of the rooms. European feel. Breakfast buffet was convenient but overpriced and mediocre.
Great location clean room and quiet
Danielle and Heather at the front desk were very helpful and friendly. Overall the staff seemed very nice. I would go back.
My sister and I enjoyed the suite! Plenty of room and the kitchen added an extra plus.
The hotel offers large suites with friendly and green surroundings. As European, I don't like the fact that all breakfeast dishes are plastic and to be trashed (knowing that this is still common in the US...)
The breakfast was wonderful! The room was very cozy and the bed was comfortable. Good lighting in the bathroom and good water pressure. The old blower/heater unit on the floor,against the wall. Feels very 1970s!
The staff was amazingly friendly--from the front desk to the breakfast crew to the room maintenance staff. Also, the location gave great access to major highways as well as Middlesex Turnpike (to get to the Alewife T station). It would be nice if they could refinish the metal in the elevator cabs. The rest of the interior decorations were fun and creative, but then you get into elevators that look abused and it took away from the overall effect.
The staff was very friendly. The room was big and well kept.
The property is in need of some TLC or attention. I have stayed with Sonesta before but would not stay again if this was first experience with them. Bathroom had hair on the edge of tub and in the corner of bathroom - not reassuring that room was clean. The door to the bathroom didn't close all the way because the door frame was warped. Some very strong fragrance - perhaps room deodorized was so overbearing you could taste it. Dirty knives in the silverware drawer. Front desk didn't ask how the stay was or I might have shared this with them. Very disappointing stay
Room was clean and well maintained. Some breakfast items were above expectations while others were below expectations (is it possible to water down scrambled eggs...seemed like it). Too few staff speak or understand english. Advertised items (grab and go breakfast) did not exist, and given a run -around when I asked about it (last person in the chain said "no!"). Overflowing trash can in front of the hotel is an eyesore and sanitary issue.
Where's the free internet?? Try to log in and there's a charge of $12.99. Cheeping out and false advertising is not the way to acquire repeat customers, Very upsetting!
Dinner table in restaurant had a nice view of river Given the price of hotel $300 for one night and the suburban location expected more. Room, 466 was an extraordinary ling walk from lobby. The hotel is poorly designed. Nothing was free. Had to pay $11 for the internet, no free coffee or hot water in the lobby. Housekeeper was knocking on our door at 8:30 in the morning then opened the door when we didn't respond soon enough. They leave an envelope in the room to remind you to tip housekeeper. I generally don't stay at Marriots so maybe they do this everywhere. The fan in the bathroom didn't work. Seems like this is something the housekeeper should notice and report. Would not stay here again.
Super comfy bed. Very clean. parking fee of 9$ especially that the hotel is only accessible by car.
Clean and comfortable. Just outside of downtown. In close proximity to food and other daily needs.
Clean room, comfortable bed, nice shower. They charge for WiFi in your room and we were charged for the breakfast buffet, even though our online booking through Kayak claimed the buffet was included in the room rate.
Vue from the room. Staff is great. Parking is available. Not much really.
It was reasonable The first floor rooms were very musty smelling and damp.
Comfortable bed, clean room & bath, quiet
The staff is wonderful. Everyone is very friendly and helpful. The room was clean, quiet, and very comfortable. We got a mini-suite, which was great for having friends over. The pool was refreshing and well-run. Good food. Near boating on the Charles River. Nice grounds. Easy access from highway. Paying for wifi access. Food is pricey.
the staff was amazing form front desk to hospitality and I felt very comfortable there. you could hear the neighbors outside and through the bathroom vents
After a 13 hour drive I would've slept on a cardboard box but what I got was heaven! The staff was beyond nice & very personable. The girl that check me in asked what I wanted in a room. Didn't demand or just give me a room. Made my first trip to Boston the best & set the bar extremely high. Would have been nice to have a guide to what was around the hotel. Being from out of state my wife & I had no clue what was around the hotel without having to do some investigation. Also, having to pay for wifi was a tad annoying.
Great check in staff! Very personable. Room nice , comfortable bed:) Bedt room service. Lobster roll was superb! Especially the food !
Very clean, modern and the staff was so helpful and sweet. Not a thing.
I had an extremely pleasant stay, and would absolutely recommend this hotel to anyone who is looking for an affordable option right outside of Boston that has exceptional customer service. I stayed here on a visit from FL to see my family, and wanted to enjoy the serene environment of Lexington as an escape from the city. Everything was flawless with our stay.
The bar area, food was good, drinks we're good. The contemporary look was nice, overall great experience. The pool area was very small and extremely hot.
It was very different from the standard hotel looks, in that they are very colorful and the organization of the space and room is very unique. Definitely nice to see a hotel that is not the standard fare, especially outside of a major city. The king sized bed was pillow top and felt amazing. They had so many pillows on the bed that we had to move some off to a lounge chair. They gave out (free) bags of ice downstairs in the snack bar area instead of having an ice dispenser on each floor, which was another oddity, but we were ok with that. No complimentary breakfast, but there was an area where they served food if you wanted to order it for 24hrs. They have shampoo and body soap dispensers that are attached to the wall under the shower head. First time we saw that, and not sure if we liked it or not because it can be opened by guests and refilled, but it was better if you use a lot of shampoo and conditioner. They use Bliss products which was nice. Room was very well lit, with two separate overhead reading lights at the bed. Indoor pool was nice since it closed at 11pm. The water was a good temp but theres lots of chlorine in that water though. Overall a clean and neat experience at this hotel. I'd recommend it. Water pressure in the shower could be better. It didn't feel strong enough to wash away all the soap. Hard to get out of the parking lot of the hotel into the main road, as the stop light took about 8 minutes to change to green. Not sure if this may be a city street light issue, but they should probably have a better exit onto a main road. Bathroom could be a bit bigger as the fridge was underneath the bathroom sink.
Clean Accomadations came as a couple was given room with two twin beds said third party booking so they couldnt fo anything ?? there was no more king rooms Or queen beds im guessing
From the time I walked through the door, I was the most important person standing in front of the agent. They made me feel like I had stayed there before. They made sure at everthing was taken care of. None
the staff were both kind and helpful
The building is a leed gold, which means green energy efficient building with great indoor air quality. The hotel staff was very professional and helpful. I would love to stay there again. The pool water was full of salt and chlorine.
The hotel was quiet, room is big enough and breakfast is actually very good. None, it was the perfect stay!
The rooms and facilities were great. The staff was professional and helpful. I've had better breakfasts at economy hotels. The food quality was very disappointing and not up to the standards I expected (given the cost and quality of the facility).
Everyone I encountered was helpful. After only 2 days staff were saying hello. Having a Starbucks set up in the morning was particularly nice. Dining in the restaurant was fantastic. Food very good. The facility is over priced for the suburbs. The rooms Do not justify the price.
Liked the room. Breakfast was very nice. Staff very friendly & accomodating. Convenient to hospital and loved the shuttle. Asked for a robe & extra blankets as my husband had surgery the day before & was cold. Staff brought them, but they were both so raggedy & torn that I almost hated using them. Seriously they need to be brought to the local shelter for dogs. Time to replace or don't offer them.
Comfortable and quiet
Room is comfortable.. Good bed. Too noisy during the day due to current renovation. Had to change room, but still noisy.
I loved the pool, hot tub, and sauna. It was so nice and relaxing. I particularly liked that it all stayed open until 11pm, because at so many hotels the hours are hard to use. 6am-11pm gave us plenty of time to take full advantage of the relaxing. The beds were very comfy. The services was nice. We had room service breakfast and the man who brought it was very nice and polite. The front desk helped us a lot by allowing us an extending check out due to a wedding we had to prep for. The fire place and wall of water in the lobby were beautiful. It is a great location. Peacefully situated but also close to a huge mall so you can get all sorts of food and anything you needed. The restaurant and room service in the hotel were very expensive. Luckily there is a mall down the street with much more affordable options. We went the the rain forest cafe and had fun. Other than that I really loved everything. It was a great day and just what we needed.
Very nice lobby / restaurant area. Extremely comfortable beds. Inconvenient facilities and amenities in the room. Room had "budget"-grade fixtures and amenities (bathroom / furniture in room). Not pleased with that after paying for a premium hotel.
Everything was awesome
The cleanliness of the room was amazing. The decor was great. The staff was very friendly. There was nothing I didn't like.
Location is nice. Right off the highway and close to upscale mall. Need more selections in the longe. Didn't seem to care about upgrading elites.
This hotel is so well maintained and spotlessly clean. Even though it's not a 5 star hotel it's large enough that it's well staffed all the time. Even when we had our "do not disturb" sign out in the morning our room was quickly cleaned when we were out in the afternoon. We were in town to visit our son and hotel staff were very helpful in accommodating our 2 young (age 3 & 6) granddaughters when they came to stay with us a couple of nights. Also the hotel was full of HS Soccer teams in town for a tourney and the hotel strictly enforced "quiet hours". I was very pleased with that! Also loved that the coffee maker is a Keurig. They don't furnish many pods and they were not my favorite brand, but there's a grocery very close to the hotel so we bought a box of our favorite brand and also a small carton of half and half and kept it in the fridge. We really liked having a fridge and a microwave in the room. We have special diet needs so we actually made our own breakfast in the room. Was fun to make popcorn for the kiddos and watch a movie with them before bedtime too! The hotel is so close to shopping! Burlington Mall is very nice. The indoor pool is large which is good but the maintenance staff does not understand that it's an INDOOR pool! When maintaining an outdoor pool the wind and sun deplete chemicals, therefore a lesser quantity of chemicals are needed indoors. Some people may believe that more chemicals = safer sanitation, but that's not true. I've been responsible for maintaining a pool and too much is just too much. Even with an outdoor pool if there is too much chlorine in the water you use large fans to lower the concentration (yes- wind, even from fans, removes chemicals from the water). The water was cloudy (it should be clear if chemicals are used appropriately) and also foamy which means too much fungi control chemical was used, which is very unfealthy. I bought goggles to protect my granddaughter's eyes, but they still had an itchy rash from the water, probably from the fungicide which not really needed very often indoors since direct sun is what causes fungi in a pool. An over chlorinated pool is not dangerous to your health, just unpleasant, but when the water is foamy and cloudy, that's very bad. I really wanted to prop all the doors open and set up some fans!
I like the atmosphere and everyone was very nice and it was quite too. I didn't like how small the bathroom was..I felt closed in, also didn't like that my room was next to an elevator.
The staff was very nice,we felt very velcome and it was nice to have the scuttle driving os to the mall .
good quality hotel with excellent services
Our room at this property had a serious ventilation problem which they acknowledged but made no effort to mitigate. The heavy odor of cooking bacon woke us each morning at 5am and did not immediately dissipate rather lingered in the room and hallways. The odor was strong and very offensive.
a very short visit, great room!
The shuttle drivers were extraordinarily friendly! Alfred mentioned that we were near Lexington and took me to all of the sights. He and the other drivers definitely helped to make my weekend stay awesome! The room itself was wonderful and very comforting to come home to each night! 5/5 would recommend.
The hotel was very good value,convenient to access,the staff was fiorst class and we enjoyed our stay. not applicable
just a very nice place- everything was wonderful just finding it in the dark, sign by the road would help
The comfortable beds Very noisy air conditioner
Convenience to the interstate, not far from the Boston area. Breakfast selection and variety. Cleanliness, One of the quietest hotels I have stayed in,.
Staff + location Mattress
Quiet, clean, excellent staff, very good breakfast. 20 minutes from Boston downtown.
Breakfast was much better than average hotel breakfast. Staff was very friendly and professional. Room was clean with lots of easy-to-reach outlets for charging electronics. Shower drain ran slow.
Clean, quiet and extremely comfortable. Luxurious bedding, mattress and furnishings. I did hear the alarm clock in the room next to me go off at 5am. This was disturbing but the hotel was very quiet and sound proofed.
Friendly staff helped us find local activities for one of our family members. Breakfast was great - well managed, clean, friendly atmosphere,, and great selection.
Comfortable bed; nice free breakfast dining area; friendly staff.
Nice breakfast and breakfast room with a variety of seating. Spacious room. Quiet. Great location. Clean. TV channels did not match list in room. No microwave in room. Awkward parking. Wasteful laundering of sheets and duvet cover for extended stay. Also wasteful discarding of partially used toiletries. Awkward configuration of bathroom amenities since toilet and sink were often used by second person while shower was in use. The space was very tight.
Really good service. I will stay again.
The stay was great the service was outstanding i will definetly go back
Friendly staff premises very clean.Especially liked the welcome cookie..Breakfast room staff gave the start of your day a good buzz. Overall very pleasant!! The walk to get to the room, but then it is a big hotel.
1) The business centre. It was very useful for me. 2) Breakfast was decent, but I think the team could be more friendly to a foriegner, by asking if they need anything....it would go a long way 3) I was surprised, that there were no bell boys. This really amazed me, when the front desk girl walked up with me...it was a lovely gesture...and I respect that a lot. 1) Wished there was more to do and see on the property 2) I was expecting a Suite, I did not get an answer when I had booked it and I did not know what it costs, as I wanted to stay in a Suite. 3) I would like more channels on the TV. 4) My booking done through www.booking.com had been in principle ignored. ie, I was first offered 2 separate beds and smoking option, I had to finally settle for smoking option as I wanted a king bed as per what I had booked!!
Clean, well decorated, attractive, and comfortable room. Old tv without hd. Most hotels these days have flat screen hd. But this is not critical. Appreciated the wifi in the room at no charge None really
Comfortable and clean Needs a snack bar in addition to main restaurant . Something for quick bagel, muffin, donut in morning
They charged unwanted things for me . And no compline try break breakfast
The room was comfortable, clean. The bed was comfortable and the bedspread was white and very clean. That gave me alot of comfort knowing that the prads are washed often. There was a restaurant which was very good , but the menu was rather limited.
The staff was very helpfull with directions and knowledge of surroundings Tv had lost signal a few times...
Hotel was clean, in convenient location, and included Wifi and free parking.
Bed was very comfortable, staff was terrific. Bathroom needed some cleaning and the one of the towels had a big yellow stain on it .
Clean, easy to make reservation, friendly staff
It was very easy to access and extremely clean and friendly. No hastle whatsoever I didn't see any
Spaceious room and bathroom, clean linen and rags. Heating system
We never ended up going.there was a snow storm and i was stuck 2hrs away with no refund
Staff was good and helpful The king bed was in bad condition. The middle of the matress had an over use. It felt like a whole in the middle. As if someone very very heavy used it for a long time. I had a backache after just one night. All yhey need is to replace the mattress and it would be a great room to rent.
None When I booked this online the charge was $189. I was charged 259 plus taxes. $314.74 Total. wow! What a rip off
Bartender very friendly ... Bad falafel burger
Amazing hotel in a great location. Two exits away from a stop to the T in Boston without the Boston price. Also located near some great restaurants in Needham. I will definately stay here again! Rooms were spacious and staff were extremely helpful. Hotel also has a shuttle to Boston. Only thing I didn't care for was the price of parking ($12 per night), but it's a fraction of the cost of parking in Boston.
A good value compared to other local hotels. Room with double beds was spacious and clean. Bathroom was clean and large. We were touring colleges and it was very close to Boston College. Lack of sidewalks. Had to drive around block to get breakfast. Not a major issue. Also room key didn't work for parking garage had to use intercom to be let out.
Allison Wright the Front Desk Manager went above and beyond to accommodate my plans for my surprise night for my parents! She was gracious, professional, funny and overall perfection! Having a manager who is that kind and helpful makes all the difference! Big thank you to her and all she did!
Very friendly staff, comfortable bed. Bathroom shabby, hot water tap in room didn't work.
location and convenience ok for my purpose
The room was a great size, quiet, very clean & comfortable with simple decor. No hot tub/sauna
the staff was friendly and courtous. no free internet
Quiet, comfortable & and clean room. With light traffic only minutes from Boston! Parking fee.
I liked the conveniences offered. The staff was friendly .very clean . None.
I stayed for Valentine's Day, the pillows were overly south so they had no support. The comforter had been washed so many times that the cotton on the inside panels had balled up and every time I went to pull the sheets up it felt like I was grabbing wads of paper. During my stay the fire sprinkler pipes bust in the main lobby at 4 am. The fire alarms went off and after about 20-30mins the staff told everyone to go back to their rooms. The hotel didn't offer a discount or reemburstment at all due to this issue. It seems like housekeeping doesn't come around often to collect plates because no matter what time we arrived or left there were always plates outside of rooms. Also guest at this hotel have to pay for parking which is $12 a day which I was unaware of at time of booking. I will not be staying here again
Front staff were great. Price was ok. Room was very clean, well appointed. Bed was surprisingly uncomfortable, could hear toilets in other rooms flushing (very strange. Maybe it was just our room?) way, way overpriced room service ( no lie, charging $18 for eggs and sausage, $50 for a $9 bottle of wine).