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Brand new, lovely hotel and a superb Garden Inn. Comfortable and crispy clean. Nice staff at the bar and check in. Easy access from Hatton Cross Tube stop. Read a review that transportation was bad and have to agree. Expensive at GBP 4:50 each. Worse yet was the SURLY, RUDE, UNHELPFUL CRETIN that drove the bus. Awful.
It was just what we needed after a long flight, clean, spacious, modern and comfortable.
The Staff were friendly and very helpful. Food is great at reasonable prices, everything looks smart and well organised. it is right next to the tube station which was convenient. The rates are low and you get much more than you expected for this sort of price. the breakfast was great and plenty of choice. Basically I would use this hotel again if I am in the area – very pleasant stay.
Very convenient, great location to airport
The convenient possision, the room was very quiet, no airport noice. The bar area not very acceptable for eating a light meal
Checkin was quick. Food at the bar was good (see also what I did not like) I picked the hotel because of the name, I stayed in excellent Jury's Inss before, also because it was (said to be) close to the underground & heathrow, Only at the exit there was no indication where the hotel was located, and the hotel was not visible. So I had to ask around, before finding the hotel. It was a bit farther away than described. At check-in they told me the restaurant would be open until 22h30, and gave me a key-card for my room that did not work. When coming back down to the restaurant I was told it closed early, so I had to go to the (overflowing) bar, and had to wait to get a seat. My room was close the the elevators, and poorly insulated, and I heard the elevators moving up and down,and stopping at my floor all night.
More for convenience,as I have to catch early flight. Proximity to the tube is the other plus points. none
The bed was inviting and clean and comfortable. The breakfast buffet was lovely! I didn't have a computer with me so was grateful I could come in free of charge to write an email. There was nothing I didn't like.
Location The hotel was very noisy and the housekeeping staff kept slamming doors keeping us up. In addition we asked a server about the menu and she rudely told us to ask someone else and walked off.
location for airport
My wife needed to see a GP and they quickly called one out for us. They were very helpful.
friendly staff, convenient location
Close to the international airport with easy access to cheap shuttle bus service. Rooms were clean and heating/cooling easily adjusted. Staff were friendly and good with children. A good menu for kids. Rooms are very small, even for overnight stay. There is no lift so luggage must be carried up two flights of stairs which is back breaking if your traveling overseas with a large load. They claim to be 4 star which is a bit of a joke... More like 2 1/2 to 3 mainly due to the fact it is dated (looking worn), lack of lifts to upper levels and lacking 4 star facilities. WiFi was a bit dear. Most places in this pricerange where we stayed offered free WiFi.
Relatively clean I chose the hotel because of its supposedly superior pool and fitness room, but they closed right after I arrived. Why would an airport hotel close its facilities at night?
Slick check in, very clean and comfortable
The concierge staff were very helpful and friendly,but something need to be done for the check in and check out front liners. We checked in on 25 \nov 2010, arriving about 10 pm plus from Paris enroute to scotland, the check I staff was not very friendly. We checkd out early morning on 26 nov 2010, the check out staff was also not friendly. A simple eye contact would have been helpful for the hotel management.
First off I couldn't book the room through the hotel. I was forced to book with third party online. My bathroom had flooded when I had taken a shower, due to the shower threshold. I had upgraded my room simply just looking for a king bed. The only room available was a sweet which had cost me 275.00 pounds. They only compensated me 50 pounds for a soak and wet bathroom that I had to mop up with all the towels in the room.
close to the airport for our departure home the next day cost means to make our own coffee and tea mini refrigerator nice sized bathroom had to walk along way down a hallway to access an elevator to the 2nd floor and then had to walk back down another long hallway there was urine in the toilet in our "clean" hotel room and the TV was all ready on - it left us wondering if our room had really been cleaned no extra pillows or blankets
Reasonably priced, comfortable, very close to Heathrow No complaints, would stay again.
Close to the airport. Elegant in its own way. The rooms are a bit small.
the strict minimum!! 14 GBP for wifi
The food was great, and the service terrific too. Doors a bit scratched up.
Nothing decor very tired, noisy
Close to the airport The rooms was far too hot.
welcoming, new, bright and friendly
Fairly new hotel, very comfortable, excellant restaurant, with very helpful staff Nothing
location and on site parking evening meal, poor service
Within 5 minutes walk to a train that can take you easily into London. Also lots of shops and places to eat nearby so no problem if you've forgotten something, or want a snack or have some time to kill (24 Hour Tesco is closeby and huge). Beds and duvets were very comfortable and the shower pressure was great on the 3rd floor. Just basic room but spacious in the Quad Room. Didn't like that we had to pay upfront and we weren't warned about this. We like to pay in cash and we arrived in the middle of the night so we had to look for a place to withdraw cash. Good thing there was a Barclay's bank across the street so we could pay for the 3 nighs we were staying. Wouldn't have been a problem if we had known ahead of time that this is their policy.
Location for Heathrow airport No shaving point in the bathroom
Staff attitude Quality of building Presentation of the room Computer system went down - delay in issuing bills Lift didn't work (due to computer probably) Room kety kept playing up - Room 406 - reception rebooted the key but it still did not open the door on first occasion - I was not confident leaving the hotel
Convenient location within walking distance of kempton park racecourse. the key card operation was erratic.
Staff attention to detail, quality of room and location
Big lounge, helpful front desk service. Discounted pricing relative to other hotels in the area. Outside decor and current renovations give very poor first impressions. Room was typ Marriott-type accommodations. I'd recommend spending the extra $10+ to stay elsewhere if possible, but would consider again at same price range when renovations are complete.
Proximity to airport Ability to earn Marriott points The hotel was old and in desperate need of an update.
Location Service in the restaurant was very efficient and friendly We were not informed that the hotel is going through a TOTAL renovation. We were initially placed in a recently finished room. After a real ordeal to get there, we found out that our room reeked of chemicals (gave us a headache within 5 minutes and watery eyes), still had some construction debris and the bathroom door handle was not installed. Had to carry all our luggage back and had to be moved to a different room.
Location This hotel is old and not very clean. I am surprised that Marriott has let this hotel go this far in dis-repair. Not worth 200 USD a night.
Location State of repair/decor. Food---terrible !!! Seemed cheap for a Marriott --now understand why.
Comfortable room and fast internet and ease of taking the public bus system 5 minutes to the terminal cannot be beat. Hair in the bathroom and in the tea cup suggested it did not get cleaned well, and about a 45" wait to get checked in made the stay less than ideal. Both are probably one-off issues though based upon reviews available.
Close to airport, clean and upgraded rooms. Dinner was very good and the breakfast buffet was great.
Location, lounge 1.the hotel could not find my kayak reservation so I am Not sure that I paid the kayak rate, in fact there is a good chance but I was charged twice and I'll have to find some way to reconcile this. For some reason the kayak reservations were not acceptable for their confirmation numbering system, the staff acted like they never seen a kayak reservation. 2.none of the hotel had internet access whatsoever it was down all night. Only one staff was manning the concierge desk and with the internet down the line was very long, yet it seems like the staff didn't put 2&2 together....perhaps you should increase the number of people at the concierge desk when the internet is down. At times the concierge would just just disappear I think probably hoping people would just disappear as well. Myself and another guest helped ourselves to the concierge desk computer print out our boarding passes for flights. 3. the entire hotel smelled like smoke despite the non smoking room. 4. the television didn't work in the hotel room and looked quite dated even at the kayak rated this hotel is not worth the money
Room is Comfortable and modern. Lobby and pub/bar very spacious and comfortable. Endless corridors and small rooms for such a huge hotel.
What a great location. As a weary traveler it's nice when everything goes smoothly. Staff was very accommodating .
Extremely polite and service-oriented staff. Convenient location. Good value. Flexibility in accomodating a family of four in one room, a rarity in Europe.
The food at the restaurant was excellent - a fantastic meal.
Good service and a decent room. Free wifi. Overall, I was there for 2 days before I left England so it served its purpose. Check in was supposed to be at 2 pm. I got there around 3:30 and still had to wait about 15 minutes before getting my key.
Location adjacent to M4 -good for connection to London but tube connection better than bus routes. High taxi fares in the locality because of this High taxi fares-charged £28 for 7 mile trip.
clean, modern and comfortable
Comfortable, clean hotel. No real complaint about the hotel itself but it could be better signposted from heathrow/M4 and the junction
The staff were polite, helpful, and unobtrusive. Also they were well turned out. The evening meal could have been better, however the full breakfast was excellent
Location of hotel, which allowed quiet ambient atmosphere during the short stay
It was totally fine for an overnight stay at an airport hotel. The pull out couch was actually more comfortable than the beds themselves. The air-con did not work in our room and they gave us a small fan to rectify the situation. The front desk staff was also very helpful on the phone, but never followed through with the requests we made.
The staff in reception is really rough, especially some guy from indian or middle east, ask the staff to let me join the novotel club for 3 times, but he did not anything and lie to me.
The staff were very good. Public areas ofthe hotel a bit tatty but the rooms excelent.
Convenient for our touring itinery.
This is boutique quality hotel with new amenities, at an amazingly low price. They do this, by offering small, but very nice, rooms with single beds. Its about a 10-12 min walk from the Hounslow East Metro station (4 stops from Heathrow), which isn't actually that bad. Fare is 1.5£, taxi is 20£ or so. (Turn right when you exit Hounslow East.)
Relaxed atmosphere, good food and efficient staff. The excellent poolside atrium closed at 10 p.m. -- a pity because it was a very pleasant place to sit and relax after dinner.
the room very comfortable....near airport. dining a little pricey..but breakfast buffet very good
Had an unexpected layover at LHR. Hotel was convenient to airport. Kind staff, was upgraded to a Club floor room. Room was nice, clean, and comfy.
excellent facilities. main restaurant closed. drink and mini bar prices too high
Hotel was of poor standard and looked nothing like it did on the website. the room was dirty and the food far to expensive. Hotel staff had very poor understanding of English or they just didnt want to know. the way out
The bed was very comfortable and the room in general was very spacious. Staff were courteous and professional and the choice at breakfast was impressive. The corridors are a bit like a 'rabbit warren' and difficult to locate room.Television required better instructions on simply being able to watch basic channels (button 1 didn't give you BBC1 etc).
The size of the room and the Hotel's location poor service at the restaurants
nice room, very comfortable. cheerful and friendly staff. Willing to help. Quite nice swimming pool. Starbucks in the hotel My room was beside a stairwell leading to the carpark and it was left open often. shame the starbucks wasn't 24h
First class all the way Limited menu selectin in the sports bar
Easy to find, very good parking deal and helpful and very efficient staff. Room very quiet considering its proximity to Heathrow.
Very nice hotel, and served my purpose well as an overnight stay to be close to Heathrow for an early morning flight back to the States.Nice and quiet, even though it is so close to Heathrow. Don't know who's fault, but when I arrived, hotel had no record of my reservation. a little scarey, as I was being dropped off by my parents, after a 5 hour drive from South Wales, before my flight the next day, back to the us. After probably 15 minutes,the receptionist made a new reservation,and all was well. The other thing that was not good, was that I did not get my 6am wake up call, which could've made for a bad situation, as I was catching a plane! Also, it was not easy to get to off the M4...got lost and ended up on the m25!!
The room was clean and spacious. Check in staff was unwelcoming. Almost was given a smoking room until I complained. Breakfast was expensive and did not live up to the price. The location is far away from the airport and suited to business travelers. Will not book a room at this hotel again.
Hotel staff generally good. Room ok, but sink drain a bit slow! Hotel could not find my booking on the system at all - I.E. no record of the Active Hotels booking. So check-in took nearly 20 minutes whilst we sorted out a new booking.
Early check in after a long haul flight was not possible
Plenty of facilities; restaurants, gym, spa and shop. However we chose the hotel for its locationa nd the shuttle service. Rooms were clean and comfortable. Thought the internet was poorly priced, i.e. too expensive.
Clezan, mostly quite quiet, ideally located for Heathrow / m25 For the second time in succession it took nearly an hour to check in as the Active Hotels Booking had not been received by the hotel. Required phonce calls to Active Hotels to resolve. Not what you need at 7pm at night after a long flight etc etc.
Proximity to Heathrow airport. Quiet. Brilliant breakfast.
Had to wait for check in, had no record of room with breakfast booked over the internet but found booking was in first name. good job I printer copy to show.
The assistance of your staff.Did not like being charged £9.00 for taxi to Terminal one as I thought £4.00 was figure mentioned by your staff.Patrick Madden.
It was equiped with a very nice staff no breakfast deal in a quite handsome amount of money
We requested non-smoking and breakfast, but it didn't arrange. We waited many time for check-in and check-out.
cleanliness , location and facilities no
Staff were very friendly.Breakfast was excellant. Dinner was first class.
the leisure facilities were good and included in the price the rooms are very small and so are the beds
Clean, room ok in size for London Internet unstable, only 20 min, should be free or included in the room charge. Long check in and check out procedure.
The main evening meal was poor in relation to the high price they charged
It was close to the town making travel to central london easy. very small room.
The situation was ideal for our purpose. The rooms were quiet and comfortable. Breakfast was great though no Shredded Wheat! The view from the room wasn't great with piles of builders stuff and van's unloading etc.,however it was a bargain weekend deal and it didn't really matter.
Comfortable bed, well-equipped and clean room. good view, excellent breakfast, including fresh fruit and low fat yoghurt Music played throughout public rooms, particularly too loudly in the bar where one wants a quiet chat.
Chose this hotel for it's location and really only slept there as family live in locality but have no room for us to stay. Thought room was a little cramped for hotel rating but it was adequate for our requirements.
The location was the only thing we liked. The room was tiny. The bed was really small and breakfast should be included at the prices they charge.
Good sized room Staff could not find booking, had to wait a long while even though I had my confirmation with me. Room was incredibly hot all night even though we had the coolest setting and highest fan setting on. Rubbish nights sleep and long queue at check out the next morning.
The room was nice. Large and comfortable with a great tv. Bathroom was good size and clean. Most staff members were friendly. False advertisement. Wifi was £15 a day when it said it was complimentary. Fitness center was a JOKE and the pictures on the hotels website should be taken down. Staff in dining room ignored us multiple times so we decided to just order room service. The price of the selections offered was ridiculous even for a hotel. I also informed kitchen staff of a food allergy I have, was told a dish was free of my allergen by three people, and later had a reaction from that food. Educate your kitchen staff on common allergies before you seriously harm someone. We heard doors slamming all night long. We were up all night and miserable the next day. I ended up moving to a hotel that was more expensive and lower quality for the next couple of nights.
Being so close to the airport was convenient since I had a early morning flight. There wasn't free wifi and access to public transport wasn't very convenient.
Great Value for money!
Not much Terrible food, VERY slow internet. This was a Sheraton? Definitely will not recommend.
Beds were already arranged to accommodate my booking no issues, good comfortable beds and good food. I thought I had booked breakfast with this reservation but that turned out to be extra
Good location for an overnight stay near Heathrow airport. Good breakfast and dinner buffet. McDonald is across the street. Transportion to the airport via Hoppa shutle (LB 4.50 each way). Walk is 5 minutes to frree city buses to the airport .
A bed to sleep Old hotel needs updating
Nothing Dirty and unfriendly staff
It was a lovely weekend break. The only very minor issue we had was that the tv remote control didn't work but apart from that, everything was perfect No bad points
The room was very comfortable, clean and quiet. More choice of seating for eating my bar meal would have been nice. The hot drinks made in my room tasted awful - the kettle?
drinks at bar were a bit expensive
A very grand hotel but had a very cost feel. We will definitely be going back
Very well situated not too far from London the food was not particularly fantastic
Grounds and location Checkout was slow on the Saturday morning with only 1 receptionist on duty and queues were forming; Also the Duty manager walked past twice and did not recognise there was a problem with people queueing
Great room, very quiet, very clean, end of the corridor on the 5th floor... Like all the Rugby touches around the Hotel...
The Staff - Just brilliant and very interactive.World Class.
Hotel is clean, well appointed and luxurious without being overly expensive
I enjoyed the stay. I think the outside sineage could be better especially at night. Breakfast dear.
Freindly staff light well maintained room None
Good staff food good Carpark 500yds away phone charges & internet excessive.I Avoid hotels charging for internet.didnt know you could charge so much for calls perhaps you increase them when it rains
Clean, comfortable and modern room.
My wife and I are not 'hotel people' but we were blown away by the decor, comfort and especially the friendliness of all the staff.
All very good Cold at B/Fest in the resterent
The location is great, the comfort of the room was important but by the far the friendly staff were fabulous. Long Corridors, nothing else really.
Convenient to airport. Shuttle bus is GBP 8 per person. If 2 people that's GBP 16. Taxi is GBP 18 - go by taxi! Hotel has a pretty good restaurant. Room upgrade is not worth it - rooms are the same as regular (having stayed before in many rooms here). Good gym and pool. Only 1 computer station in the exec lounge. Should have at least 2. Lots of times had to wait >30 minutes.
Family room was offered hence we could stay in the one room as a family. Price of the restaurant
The location, the services. And we really like the casual coziness of the Barhemia lounge and cafe. We always enjoy relaxing there, watching tv with food and drinks.
Close to the airport, quiet, well cooked breakfast, excellent Italian restaurant far too expensive for a transit hotel, no warmth, bereft of human kindness in architecture and facilities, matress well worn, so poor nights sleep before travelling, need a second mortgage to buy food and especially drink
The bed was extremely comfortable and the room was quiet despite being located across the street from the hotel. n/a
I thought the reception into the hotel was excellent, the staff were very helpful and polite. The room was well appointed, comfortable and very clean.
The Execuitve Lounge was very small and uncomfortable and certainly not worth paying for an upgrade to get use of it.
Cleanliness of room N/A
Overnight stay at Heathrow, prior ot flight
We only had a overnight stay in the heathrow Marriott so none of the above catagories apply, Nevertheless our short stay was very comfortable, and I would not hesitate in recommending this hotel
Got a free upgrade, room was lovely, pefect surprise setting for my partner. Room came with a Bose sound system, nice bathroom, big bay window with great views to London and the surrounding countryside. Even had a little fridge which is a rarity nowadays. A shower curtain would have been good.
free wifi & parking, nice bed the hotel was quite empty & they still put up on the 3rd floor..lots of steps, that somehow happens very often when booking thru your website.
Quiet, easy parking and communal rooms were very good Not possible to eat in the evening other than on your knee and we couldn't get afternoon tea either
Fantastic location so peaceful , welcoming ,food was fantastic , best pasta I have tasted in a very long time - just an overall great experience throughly enjoyed my time with you , I have already recommended it to my business collegues ! I struggle to think of any ...
Good service, attentiveness of the staff, excellent facilities We were not advised when we booked that evening meals are not normally provided in the dining room. Supper trays were provided and the quality was good although limited to "sandwich or burgers"
We felt really welcome upon arrival. The atmosphere was very homely. A beautiful period house with perfect interior. The breakfast was more than enough and in a cosy formal sun-soaked breakfast room with a view onto the garden. Don't miss the billiards room for a game on the huge table! The pool was also excellent. Great place for a romantic weekend or family reunion. 10mins from Hampton Court Palace (Henry 8th home), great day out.
I like everything about this place. The key is too big.
The area My room
Very peaceful and quiet surroundings. lovely place for weekend getaway.
Everything was fine. Staff, location, facilities. A really beautiful place. -
Hotel was clean and comfortable and the staff were lovely. No complaints at all.
Friendly staff. Clean room. Plenty of hot water, good shower. Swipe Card that took on average 8 goes before registering. Soft bed leading to backache. No biscuits in room. No restaurant.
Two small gripes...1)some shoe cleaning wipes would have been appreciated 2)Please stick a 'Lift lid' label on the kettle cupboard.I got grumpy when I learnt I had to read a room operating manuel before I could heat a kettle!
Exceptionally clean, comfortable and well appointed for Heathrow The resturant is a get it from a vending machine & microwave it yourself as mentioned but not great choice to say the least. the bar is limited at best when it is staffed.
It's a nice clean Hotel. Hotel is in middle of no where. Although its still close to Airport but more firther away than other hotels. Dont get confused between Arora International and Arora Park.
the bedroom itself food and service
The rooms had good quality beds and the external noise (heathrow airport) was not intrusive. The resturant was poor. The English breakfast tasted of Indian Cuisine and was over priced. The main menu was in reality limited to Indian food however was reasonable quality. Again it was over priced however.
I found the lack of facilities ridiculous for a 4 star hotel. Surely, due to the lack of amenities in the local area, the restaurant should have had more than vending machine food as an option?! My room was dirty and I have come away with bed bug bites. It's a shame as I have stayed at other Arora hotels and have had excellent experiences.
No instructions were given on use of room card to activate the lift. The checking in staff were not competent of the use of the computer. No instructions were given or displayed on how it was necessary to lift the top off the cupboard to make the kettle work
It is relatively close to the airport. It is very quiet. It has easy access to public transportation.
My brother and his wife stayed at this hotel on their anniversary. I live locally so the location of the hotel was idea. The hotel room was lovely with a balcony overlooking the river. There are also lovely pubs and walks close to the hotel and the busy market place of Kingston Upon Thames is just minutes walk away. The bathroom was a little cramped although beautifully appointed.
I liked clean beds and towels. I didn't like layer of dust on TV, 50% of expired milk in a fridge, slow and paid internet (at least should be fast).
Breakfast was a bit chaotic, I dont think there are enough staff to clear, clean tables, replenish bread, fruit, etc. But all staff smiley and helpful, just overworked at 9.A.M. when we breakfasted
It was close. Check-in & check-out was easy.
Cleanliness of Holiday Inn, every member of staff efficient. Location on riverside and close to Kingston and Hampton Court. Lovely area. Good car parking facilities. No bad points.
Comfortable, clean room friendly staff Air-con unnecessary,(1st of May in England!!) obtrusive and couldn't be turned off without turning the power off. Breakfast was disappointing - eggs cold, sausages hard. Very expensive for what it was.
Very helpful staff.very new and clean environment. Car parking difficult.breakfast a lot of money
Professional attentive staff- good location for my business meetings;
Clean, Breakfast good, Staff good & helpful. Ignored at the bar, Shower temperature too hot and hard to control the temperature to the right setting.
because of booking with booking.com they gave my 18yr old son and me 55yrs a room with a twin bed checking in at midnight after driving 8hrs from Germany. They said they could upgrade me with a surcharge. After waiting until 1am they gave us another tiny room with 2 single beds. All this although I had booked a double room for 4 nights.......
Beautiful location - and extremely pleasant & welcoming staff Some difficulty in getting a table in the restaurant as it was so busy! But only because it's good!
Wonderful view of the Thames from the restaurant. Beautiful internal decor. No tea/coffee tray in room
Free internet. Original breakfast offers. Beautiful setting. The fact that most if not all of the staff was foreign (but very friendly) made me think they probably underpay their people...
Brilliant stay, wonderful location.
The breakfst was excellent, and would have been god value if not included in the room rate. THe dining experience waas enhanced by the wonderful view from the window down the Thames.
the restaurant was devine, though would have been better to have had a wider range of food on offer for the room service. failing to have a gym. Although there are some excellent running routes, a gym would have been prefered
Calm atmosphere, relaxed breakfast, no rush no gym
Friendly staff, comfortable Needs a business centre. Breakfast ends to early - 9H30? Should be until 10h00 or 10h30
we loved staying here! beautiful room, very clean, and very accomodating room service staff, who said they would cook me an English breakfast after 9.30am, as i am allergic to wheat and couldn't have the continental! some of the check in staff on the front desk were Very formal, not too friendly and very snippy with us when we checked out. - we'd arranged late check out, and although we appreciate that the maid was waiting to clean our room for the next guests, we were out by 1pm as agreed. but downstairs, a couple of the staff were definitely icey towards us.
Value for money. Very nice hotel, very tasteful.