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We have been staying here for years to visit family, usually is good but not this time. Air conditioner vent started dripping and went all night- we had to put a bucket and listen to it drip. Locks were broken at pool and back entry doors. Carpet was in pretty bad shape
Everything but my one issue Both days the hotel cleaning staff DID NOT leave us coffee cups for the following morning. If you take used cups - PLEASE LEAVE CLEAN CUPS. Otherwise, no problems.
Clean room & linens. Comfortable bed. Enjoyed having the suite layout. 2 sinks a major plus. Would go with 4 1/2 stars, but not available in this format. Staff was excellent. Will definitely use on next visit. Free breakfast was so so. Coffee machine was down, and consequently limited some of the food options that require hot water such as oatmeal or tea. Eating area was cleaner than many we've experienced.
The room was large with a separate living room from the bedroom and with 2 bathroom sinks and a kitchen small sink. Microwave and refrigerator. There was a TV in the living room and a TV in the bedroom area. Nice looking modern furniture. Nice window over looking a small man-made lake with some ducks and swimming pool. Comfortable bed... but need some new pillows. Barstools with eating counter in kitchen area. Good vending machines on all floors and ice makers on all floors. No bad smells in hallways. Decent FREE parking. Would probably stay here again if the price was right. The bathtub was very dirty from years of use with some black mold around the caulking. I ran to the store and purchased some Ajax cleaner and a scrubber and scrubbed the tub out... but it is so old that it really can't get through the layers of wear and buildup. Just needs to be replaced. The carpet is super old with some rippling from age. It just needs to be replaced. The kitchen sink smelled rotten and water went down way too slow... so those need to have a roto-rooter put through them. Breakfast needs some cranberry juice or something added. Maybe a hot chocolate machine added. It is just basic coffee, OJ, apple juice. Needs better pastry and bagel selection. The only good thing was the waffle maker. The yogurt needs to be updated.
I was visiting a friend of mine in the area .It was clean and got an excellent price!
Staff was very helpful. The room was spacious and clean. Needs updating. Carpeting and fresh paint would be great.
My bed was one of the most comfortable motel beds I've slept on in over 20 years of being a business road warrior. This is an older facility, but well maintained. I would definitely recommend staying here.
My sister and I stayed for a week. The room was very comfortable and the entire facility was very clean. The staff were friendly and helpful. Ian made us feel as though we were coming home in the evening and was so welcoming. The breakfast was always good with a nice variety. The iced lemon water was so refreshing on hot days and was always available. There is a nice restaurant across the street where we had lunch-- good food and convenient! We will definitely stay here again!
Loved the roominess of the suite. King mattress was excellent. Clean and comfortable. Breakfast was ok. Standard scrambled eggs with sausage patties and make-your-own waffles. Kind of what you would expect.
I liked the service, it was outstanding! I had to leave, I would have liked to stay a couple more days.
The facilities were nice and modern. All equipment was working and functional. No one ever wanted to clean the breakfast tables at the hotel breakfast. We sat at a dirty table every day. The hotel will not change sheets the entire stay, yet they expect you to tip the housekeeper.
Clean. Comfy beds. Pet friendly
Good location for us. Very reasonable price. Friendly and helpful staff. Their cookies are awesome.... Nice and clean. The bedding is older at this facility than what we are used to with Hampton. The breakfast only had instant eggs and the fruit was not as good as you would expect for that part of the country.
The hotel was as described. The suite we stayed in was adequate for our needs. The staff was really nice and answered all of my questions. The pool was great during the 90 degree weather. The location was on a major road so access to Peoria and nearby restaurants was relatively quick. The breakfast both days was pretty good. The only issue I had were the dirty carpets. There was no trash and it appeared they had been vacuumed, but the carpets definitely need to be deep cleaned. Our baby crawled on the floor and her hands and knees became very dirty. Same goes with our bare feet.
There was no jacuzzi as advertised and the lobby was filthy!
The night manager was helpful. The first room we were given turned out to have someone in it. The second on had been used by someone before we got there. The third was big but smelled like smoke and was musty. The tub still had water in it. The TV had to be reprogrammed every time it was turned on and the volume would come on at max. We have stayed at this hotel before but it is going down hill. We won't be staying there again.
The front desk and maintenance people were very responsive.
Designated smoking area, friendly and accommodating staff, clean room Bed was firm, breakfast was small
Staff was very accommodating. Although not requested, an upgrade was offered at no extra charge. The furnishings were old and not in good condition. Housekeeping needed improvement.
The breakfast was terrific. Lots of selection and tasty. Having the breakfast open at 6:00am was important because we had to be over at the tennis center at 6:30am. Also, having coffee available early was really nice. The people working the breakfast were all very nice and very accommodating. The lobby was a great space for our group to congregate and socialize and there was room for others to do the same.
Good location for our needs in Surprise, AZ area. Breakfast was pretty good and free. One female on duty desk clerk not very customer oriented. AC unit in room didn't work on first of three nights - no apologies just said we could move. No offer of water when room temp was 80 degrees. Finally had to move rooms after being settled the first night. They put us in a room on the weekend when the hotel was pretty empty that faced the afternoon sun when AZ was 105 degrees where AC unit kept freezing up and not cooling the room. Satellite TV service was very slow to change from one channel to another and had to unplug the system to get it to work in both rooms.
It was tranquil and welcoming.
Very clean and quiet. Beds not the most comfortable, but fine. Typical breakfast.
Place to sleep. Room wasn't ready til 5pm. I ordered king room online but was told there werent any available when I arrived & got stuck with 2 full sized beds. Lady at front desk was not helpful nor courteous. Place is run down and musky. Better off saving your $ & stayin at a motel 6.
The first day we checked in we saw over 2 roaches, we immediately asked Expedia for refund. They said they needed to speak to hotel manager- when they did , they turned the request down. We were nervous sleeping there and continued to see roaches. Then we drove in from a convention , naturally having music on playing, so we drove into parking lot- and parked..within a few minutes deputy officers were knocking on our door with a complaint from the hotel manager stating we were boom boxing in the parking lot. We explained situation and the officers apologized...NEVER AGAIN!!!!!! The first day we checked in we saw over 2 roaches, we immediately asked Expedia for refund. They said they needed to speak to hotel manager- when they did , they turned the request down. We were nervous sleeping there and continued to see roaches. Then we drove in from a convention , naturally having music on playing, so we drove into parking lot- and parked..within a few minutes deputy officers were knocking on our door with a complaint from the hotel manager stating we were boom boxing in the parking lot. We explained situation and the officers apologized...NEVER AGAIN!!!!!!
Updated and clean
The price was the cheapest for spring training stay traffic, airplanes, and trains made the location extremely noisy and uncomfortable . No room coffee microwave or refrigerator. No facial tissues, shampoo, conditioner and very low water pressure in the bathroom