Surprise car rental information
| Pick-up location | Surprise |
|---|---|
| Car types | Compact, Economy, Full-size, Full-size SUV, Intermediate, Intermediate SUV, Minivan, Standard, Standard SUV |
| Rental locations | 3 |
| Airport locations | 0 |
| Popular agencies | Avis, Enterprise, Budget |
Cheap car rentals in Surprise
| Economy | $81/day |
| Compact | $82/day |
| Intermediate | $73/day |
| Standard | $85/day |
| Full-size | $81/day |
| Minivan | $187/day |
| Full-size SUV | $155/day |
| Intermediate SUV | $103/day |
| Standard SUV | $138/day |
Surprise car rental reviews and directory
Budget
10.0
Wonderful
6 reviewsBest rated
Cleanliness
10.0
Comfort
10.0
Pick-up/Drop-off
10.0
Value for money
10.0
2 locations in Surprise
from $65/day
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Reviews
10.0 Wonderful
Jul 2017
Pros:
Upgraded to a Ford Edge Titanium. Very nice.8.8 Very good
Jun 2017
Pros:
Got a great car for a good price. Employees were ready with the car and check in and out was easyCons:
Nothing on this visit.6.4 Okay
Feb 2017
Pros:
The Jeep that I drove was clean and comfortable and I had no problems with it.Cons:
When I picked up the car, my mother was with me and I used her credit card because I only have Visa debit cards. I was not informed of the $13 extra charge for me to be added as a driver.8.0 Very good
Jun 2016
Pros:
car ran good, decent gas mileage. Pricing was great, and I liked that I could prepay for gas in AZ so I could drop it off empty in CA with out having to pay CA gas pricesCons:
interior smelled like cheap cigars and bad decisionsAvis
9.6
Wonderful
12 reviewsMost popular
Cleanliness
8.5
Comfort
10.0
Pick-up/Drop-off
10.0
Value for money
10.0
2 locations in Surprise
from $57/day
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8.4 Very good
Jun 2018
Pros:
Price was great!Cons:
The windows on the inside of the vehicle needed to be cleaned.9.6 Wonderful
Sep 2017
Pros:
Very Easy drop off. The store is kinda hidden though.4.4 Mediocre
Mar 2017
Cons:
Kayak DID NOT set up the times correct. They set up a pick up time when the location wasn't open. I had to redo the reservation thru Avis who charged me almost $100 more.2.0 Poor
Aug 2016
Cons:
I got a car that had two bald tires one of them had cords showing and I drove 30 hours on it then when I noticed it I called the 800 number and I got hung up on 3 times and then when I did get to talk to someone they told me if roadside asst. came to changed the tire that I was gonna get charged for it. I will never go through avis again and I will let my friends know about it the bad thing is they would not comensate me anythingEnterprise
7.8
Good
20 reviewsCleanliness
8.8
Comfort
8.4
Pick-up/Drop-off
8.4
Value for money
8.2
3 locations in Surprise
from $51/day
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6.0 Okay
Mar 2021
Cons:
Kayak offered insurance that neither Fox or Enterprise did not recognize.2.0 Poor
Nov 2020
Pros:
Caravan we got was able to fit all of my family including luggage, however it over heated half way through the trip. Heater didnt work. Aux/usb didnt work. Brakes shacked and smelled.Cons:
The van obviously was not checked before it was rented out. This EXTREMELY is not ok and blows my mind. This puts peoples lives at risk and could have caused an accident very easily. Once we got to our destination, the local enterprise was able to exchange the vehicle. Once we returned the vehicle at the end of our rental the manage was able to discount 50% off. If anyone actually reads these responsive i would love a reply. Thank You so much!10.0 Wonderful
Jul 2019
Pros:
The staff was very friendly and offered me a free upgrade since a compact car wasn't available.Cons:
They gave me a ride home after I dropped off the vehicle. Keep up the great work!9.6 Wonderful
Jun 2019
Pros:
Drop off was easy, but the fees charged were more than the fees originally quoted.Cons:
Not much.5.2 Fair
Oct 2018
Pros:
The best thing I can say is that I got an upgrade after waiting over an hour for my reserved car. They didn't have the car level I reserved (they didn't have ANY cars), so I got upgraded to one that had literally been turned in while I waited, which happened to be an upgrade to my reservation. Although it was more circumstantial than intentional, I'll give them credit for the upgrade. Also, a discrepancy in the charged price was easily corrected at turn it. I was charged for the "upgrade", even though it was all they had. It was corrected at turn in. The service was friendly, and they worked very hard to get things done, despite the severe disorganization of the entire operation.. I think I would have an ulcer or a breakdown in I had to work in that stressful and chaotic of an environment.Cons:
1) First I noticed when I walked in that there were many people sitting waiting. I quickly learned that it was because the branch literally had NO cars to rent. They were frantically scrambling to find cars from other locations to bring in to satisfy their reservations. It was as if the reservations were blindly accepted with no regard to what they actually had in stock, and no prior planning had been done the previous day to ensure they had what they needed. Nobody got what they reserved....they just took what happened to be getting turned in by other renters while they were waiting. I waited for almost an hour before they had a car for me. Fortunately, most were 'upgrades' as to size/style of car. 2) When I finally got my car, it was contracted to me at the upgraded price, not my originally reserved price. While it was nice....both to get the upgrade, and just to get a car and get out of there,....nobody told the associate who checked me out. He wrote the contract up for the full cost of the upgraded rental. I didn't notice until after I left because the contract has to be emailed to you. They did correct it at turn in though. 3) When I got the car, it was not necessarily "dirty", but it wasn't clean. The glass and windows had streaks and water spots all over them. It looked like someone had taken a sopping wet rag and just wiped every surface in the car....windows....dash...center console...and left it wet. Everything had streaks, water marks, and smears all over. It WAS vacuumed though. I ultimately ended up taking it through a full serve carwash because when the sun hit the windows at the right angle I couldn't even see out the rear window. Overall, I guess I did get a car, and it was upgraded after some inconvenience. I don't think I'd go through this branch/company again though. I can't imagine that other locations wouldn't be following the same disorganized business model.10.0 Wonderful
Apr 2017
Pros:
First time renting a vechile, it went smooth, all questions were answered in a very professional manner. Friendly staffCons:
There honestly is nothing I didn't like. Maybe the time for dropping off and picking up while using the website. Gave you a different price just for a few hours after your pick up date.Hertz
5.1
Fair
25 reviewsCheapest deal
Cleanliness
5.4
Comfort
5.3
Pick-up/Drop-off
5.6
Value for money
5.6
2 locations in Surprise
from $40/day
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2.0 Poor
Jan 2022
2.0 Poor
Apr 2021
Cons:
Not take a racist attitude and demeanor2.0 Poor
Apr 2021
Pros:
Drop off was easy. Price of car rental.Cons:
Car was all dented in the back.10.0 Wonderful
Apr 2021
Pros:
Staff was super friendly and our car was brand new! It was perfect and priced fair! It was definitely easier to rent a car from here rather than Sky Harbor.Cons:
Nothing!4.0 Mediocre
Mar 2021
Pros:
Staff was fineCons:
Price and a better car/bigger10.0 Wonderful
Nov 2020
Pros:
The experience was so easy both pickup and drop off. The vehicle was clean.Cons:
NAThrifty
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Surprise
from $64/day
63 travelers who rented a car in Surprise gave the car agency they used an average rating of 6.5
Car rental locations in or near Surprise
When to book a rental car in Surprise
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Rental car prices as pick-up date approaches
Top tips for renting a car in Surprise
- 25% of our users found rental cars in Surprise for $44 or less
- Book your rental car in Surprise at least 1 day before your trip in order to get a below-average price
- Economy rental cars in Surprise are around 4% cheaper than other car types, on average