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Breakfast good lunch and dinner poor
Brilliant! Hotel is like stepping back in time - an absolute must do experience
Staff very friendly and helpful Taxi drivers at the hotel try to take advantage of tourists.
I wish the in room dining menu would be more extensive. There was a very less choice for in room dining considering my parents can't walk to the restaurant.
Nothing Well, The whole experience was bad.From the moment we arrived until we left. We Did not get the room we booked,they insisted on a deposit which was already taken by them in advance shortly after the booking,I paid twice the amount chargeable,and I am still waiting for a refund to my bank account as I paid by debit card.We have stayed in many top hotels in Asia,including raffles Singapore and the oriental Bangkok.You cannot compare this hotel with them.
We absolutely adored this hotel as everything exceeded expectations. The staff were exceptional in their gracious and pleasant service. Overall we thought it was faultless. nothing
Breakfast was great. There were a lot kind of food and it was good to eat outside seeing ocean. Hotel stall had room call at 2am. It was my lost baggage, but it was not happy for me to make me wake up.
E&O has a special and relaxed athmosphere. It can easily bring back you in time.... The Deluxe room was really spacious and convenient. Highly recommended experience.
Great atmosphere, fantastic breakfast terrace view, very comfortable and tasteful room, pool Staff not always as responsive and proactive as expected
Everything but most of all the old atmosphere
beach and breakfast
Nothing. Actually I did not like the hotel at all. it was shown that it is 4 star hotel in fact it is a 2 or 3 star hotel. poor service with old furniture.
Good location, right in the centre of batu ferringhi, making it easy to eat out. The service was just not quite up to scratch - you could sit ignored for 15 minutes.
good location quite run-down, unlike other Holiday Inn Resort....
Nice beach, well organized activities . Very poor staff service. I asked four times to repair the room telephone. Realy there is no response from the staff for your needs about the breakfast, carrying the bags and every thing
The rooms are of good size and relatively clean. The baby cot provided was rather old and the railing was broken.
nothing, first very bad experience nothing
Very old, it was cheap, so I can`t complain too much, but definitely not a pleasant memory.
my kids really enjoyed the pool and seaside and me myself enjoyed window shopping at night market infont the hotel area the aircond a bit cool (cannot control its temperature).
Location is the best, easy to reach by bus and go anywhere. Room is spacious and clean with nice sea view. We did not like the bedroom. It was seem comfortable, but it was not. We wish, after traveling around, we would feel fresh after sleeping, yet the bedroom made us felt back pain and headache. This is really uncomfortable for next traveling and we were suffer with this until we flew to Singapore. I was thinking only with me, but my partner also felt the same. I wish the management can fix this problem.
Like ur friendly staffs. Helpfull to guest. My mom was sick in ouR previous trip, cause of havingn surgery. Ur staff really help out by give room that close to lift, also helpfull with wheelchair
Welcome drink at the lobby was excellent service for the customers.. Frequent checks on the toilet maintenance will be appreciated due to faulty or blocked toilet cistern..
Value for money Badly in need of refurbishment,especially the bathroom,this could be achieved at a very cheap cost Breakfast area too small and not enough staff to cope with a rush
very convienent location. Night market just outside the hotel. shopping area is few minutes away. Penang Times Square which is the new apartment cum shopping complex is very new, only a few stores open. A bus stop just outside Hotel. Bus interchange is nearby. Air con bus available to take you to local attractions. Notice in room indicate Hotel going for reno next year. breakfast no good, need to improve. Coffee too dilute.
Location of the hotel. --
Good location Facilities are quite old, need renovation. The bed is too soft.
it closed to many food stalls 1. the staff check-in counter are not willing to give us the king size bed room which we have reserved and confirmed in 4 days before. finally, they gave us after we hv "told" them again and again 2. as we had to catch early flight, we hv told them to prepare the breakfast boxes to us instead the bf buffet, they promised but finally when we check-out at 6am, we could not get our breakfast boxes
Street Hawker food (that's what penang is famous for) was very easily available - it was just down the road.
The price for the room was ok. The service was good and the breakfast buffet offered a variety of choices for Malays, Indians, Chinese and Western customers. Breakfast buffet - in general very nice, but the served coffee was very "American" and some additional Italian/French coffee, Malaysian coffee and other drinks such as soybean milk and hot chocolate for breakfast would be great.
Location is strategic facilities and the services is very poor, i have been waited for 45 mins to check in, and they request to wait for 40 mins more for the king size bed which they claimed that the previous customer was still occupied the room even the check out time is over, i need to mentioned it was 3pm that time. Is this the service to what so-call the four star hotel should provided?
Reception service was very efficient. Restaurant service was not ok. This is common problem as young employee these days were not being train to give 'priority' to guests, take note of their request and be observant what and who need to be attended. No basic courtesy with smile and greeting. I guess hotelier need to constantly address to this issue to make the guest feel very welcome.
Best location on the active beach, view was awesome. Breakfast is until 10:30, it should be till 11:00 am.
my family love the facilities at the pool and the beaches activities just my 2 cents sugesstion,although the hotel eguip with wifi available at the lobby,i didnt notice it until i found that inside the room also got broadband acces.so maybe hotel can hang up sign that wifi is ready at lobby and other places in the hotel area.
+breakfast is wonderful no
Near the night market and near the beach and foot message They forget our anniversary cake till the last night of our check out while we are sleeping they finally brought the cake, if you order something from main restaurant menu they will bring to you something else!, The reception staff are very bad in customer service and promises we been told that they will call us when the room will be ready through our mobile but after 4 hours we checked by our own and found that the room already ready and they never call us, I request 1 extra bed for the kids and I never saw it during my stay, no respect at all for the guests from the morning shift staff, 1 welcome drink for 4 members of the group! Too much Arabs people in the lobby and their children everywhere in the hotel.
We are satisfied with the room where stayed. Very quite, clean and gordious.
The location, room, hotel staff, and the beach activties
Close to Tropical Spice Garden, Monkey Beach and Penang National Park. There are a lot of places with excellent food around of the hotel. Very good breakfast. Forget about swimming in the sea - it is possible in the pool only. Rooms require some renovation. Housekeeping can forget to replenish bathroom amenities or daily water (however, the problem can be easily fixed by request). Internet connection is slow and unstable in evenings (e.g., I could use Skype for voice calls in the mornings only).
The common areas are great, pool, bar, lounge etc. The staff are helpful enough. The Hill View Rooms are really not worth the €500+ have seen a lot better in even 3* hotels, they badly badly need updating. Also very noisy between the road and the local Mosque. To be fair the deluxe rooms did look a lot better.
Staff were so friendly and made you feel as if you were a valued guest. Food was of a high standard as were the rooms.
Swimming pool-kids friendly Rooms not as clean as expected
The stay was good but compared to Park Royale they lack in services. Yea the response of the hotel was very slow especially room service needs alot of improvement. Otherwise hotel is ok
Location. room service
The opportunity to visit Penang, and in particular Georgetown. The hotel is rated 4 star however the fittings/decor were extremely dated. We experienced a number of unrelated incidents associated with our room booking, broken fixtures and hygiene matters. Subsequent to our stay I contacted the hotel about our stay and all incidents were investigated/followed up.
Good breakfast Construction at the beach
Location is very near to the beach. Facilities are complete.
Quiet location comfortable and clean rooms, breakfast - value for money, friendly staff and good service
excellent facilities, helpful staff. an enjoyable stay all round. cleanliness excellent. would reccommend this hotel. Inclusive breakfast was one of the best we have enjoyed.
The staff were very friendly and helpful. Most notably, they were honest. I was sure I had lost my 2k spectacle but they found it. They were very alert too. They would assist you anytime. The room was excellent. The environment was a thing to remember. The food were 1st class. The service was very fast and acccurate. We got everything we need. The hotel was too good it deprived us of going out :). We would love if the wireless internet is free.
Nice hotel staff friendly and helpful, many facilities, rooms good big bed , nice beach, many beach activiteis. The chairs cushions and upholstery in resting bar areas are worn out due to use by occuapants. Bath tubs are slippery. advice visitore to to put bath mats on bath tub floor forst before bathing. Price of drinks in the bar are U K prices. I expected them to be cheaper than U K. Can have an Indian, Arabic and malysian restaurant inside the Hotel. which will make more money for the Hotel.
The room was very comfortable. The hotel has a beautiful wide poolside garden area, with a direct access to the beach by walking. Pool itself is very big and the depth has a good variance where at some part it is 4ms, which makes it more enjoyable. The breakfast buffet was very good. Also, the hotel is just next to Hard Rock Hotel, where at night we enjoyed the rock group playing in the Cafe, which was really very good! The beach of the hotel is not private, and there is no controlled swimming area in the beach. Many private comanies operating water sports in the beach, so you have to watch out jet ski's which sometimes come really very close to the shore. Also, i did not like the sea because there are many jellyfishes.
The location, breakfast, and the activities in front of the hotel were great. The hotel is located in the middle of the night market and is currently under renovation (almost completed and looks great). The pictures for the rooms in the website reflects the hotel before the renovation. The room size was small but acceptable.
I probably like just about everything and anything at Golden Sands Resort by Shangri-La. The staff are just so courteous, friendly and accommodating, and when I mean the staff, it is at all levels; from the chambermaid to the General Manager. The complimentary use of the internet at the lobby was such a big plus plus because it helped a lot for a holiday business traveller like me who doesn't carry a laptop around! Nothing really, other than perhaps, the night live music down at the Garden Cafe could be better off further away, such as maybe the new restaurant house by the beach. For noise intolerant residents, the night live music may not be favourable to them. As for myself, it did not bother me.
Every person is very friendly and comfortable for us.
The location is prime but beach was out of bounds due to third party activities eg horse riding, jet ski, parasailing, speedboats. Shang should obtain approval or lease a stretch of beach and cordon it off for the hotel guests' exclusive use. Hire out your own activities at a price lower than the third parties'.
Very nice room and staff
Very comfortable, great location for water sports and nice swimming pool. It may look old from outside, but you`ll be surprised(in a pleasant way) how nice and new the room is. There is buggy shuttle to Rasa Sayang Hotel. You may want to have dinner at Rasa Sayang using the shuttle service, and it`s great to talk a walk. Look old from outside.
very nice and comfortable we will visit it again.
It was a very well mainteined hotel and I would definately recomment is and go and visit again if i eer went back to Penang . None
Some staff were not that friendly
Great place, nice room, great breakfast, nice staff We were unlucky to plan to spend 3 days there when the hotel was on renovations. We decided then to leave after only one night instead of 3. Otherwise Batu Ferringhi itself was not amazing: not much to do. One must also know that we were there in September, so it was maybe because of the low seasons. The last point is: impossible to swim in the sea because of jelly fish.
The location.The friendly approach by all levels of staff. The cleanliness of the facilities and the security offered.For a family with young children, the kiddies' corner and swimming pool were a "success story".
little choice of the restaurant. Services provided were slow during peak.
the location, great rooms, pool and food. put on smoking floor (again)....several things wrong in room...not a good band in Hard Rock Cafe.
The best hotel, swimming pool and location with great friendly staff where you can enjoy every second of your stay.
The location of the hotel right on the beach and the excellent pool/outdoor facilities. The reception check-in located in noisy bar area. The breakfast dining room was overcrowded and noisy.
the available activities, the decor, the pool area
The people who tried to make our stay comfortable. nothing special, the only thing I may advise is thet tha management should make sure that this are kept maintained well otherwise everything will look old in no time.
Love the rock style. Room setting and facilities. I specifically asked for breakfast boxes as I have to leave really early the next morning to catch my flight. And it's quite a long way from the hotel to the airport I have low blood sugar I have to eat. Lady at the transportstion counter promised she would reserve two boxes for me. The next day When I asked for them the receptionist simply shrugged and told us he didn't receive such request. So I told him I requested and I hope something would be done at the time, he responded with an expression that he doesn't care at all and would not want to do anything about it. It was such an disappointment. I can't believe I stayed in this hotel which my friend recommended and had such an unpleasant experience. I would not choose hardrock ever again.
i like the swimming pool and environment of the hotel . so far dont have any complain.
Cleanliness of the room , the lighting of the room and provide DVD player , so children like to stay at room and they feel comfortable .
New hotel, hence it is clean The finishing of the hotel is poor, can't imagine how it would be years from now. Some general restroom locks are already faulty, breakfast area has a lot of flies & bathroom leaks water to the dry powder area.
It is truly a beautiful resort and looks exactly like the pics. The staff were very friendly and helpful. Breakfast buffet was excellent-everything you could imagine and from every where in the world. Spice Cafe-excellent all round-food, seating and staff. Wired Internet in room was very good and high speed, was able to download pretty fast. Foot massage by the pool vey nice, staff friendly and funny. Watersports, although a little expensive, fun and entertaining. Near wonderful restaurants outside of resort and tourist stands selling variety of stuff from fruit to swim wear and equipment, and also local crafts. Also not far from other fun stuff like spice garden, botanical garden, etc. But most of all just love the plush green gardens. Our room, although had a beautiful view of garden and pool was called 'seafacing', but we could not see the sea at all through the trees. Was hoping to see the sunset on ocean and hear the waves, but too far. The bed or two beds together to make one big one and using two comforters instead of one. Kind of hard for a couple to snuggle together without falling in crack and not being able to share one sheet. Excellent Wireless Internet in lobby only, should be available in rooms as well.
Swim at the nice pool Price for room it is to hight.
Best service I ever got from any hotel group I enjoyed every bit
Friendly staff. Nice room.
The room was good The bugs was annoying for me and my kids annoying and painfull, pinang is a boaring place very boaring
nothing the hotel is less than average and does not offer at all a good value for money
Best beach hotel in Langkawi. Highly recommend it for all types of travelers. Class and luxury! The Rasa Wing is not really meant for families with kids. The Rasa pool and the lounge do not allow kids. But it's great for couples. Book in the garden wing if you have kids.
Staff were very friendly and welcoming.
Wonderful location with always welcome smile in all of their faces. The Rasa Wing is realy the place where you would like to be. THANKS RASA SAYAN! Increase the restuarants variety.
Noisy wheels on food troley carts after 8 o'clock.
It is ideally located with amenities within its vicinity, and the environment is quite and peaceful. It is also near to Penang Int'l Airport, and the relocation of the of Inter State Bus Terminal to Sungei Nibong makes the hotel a favourite among travellers. A shower spray next to toilet bowl would be useful.
The staff's services and the comfort of the bed... staircase from carpark to lobby
Internet access is free.
I like it for every thing luxry cleaning nice welcoming no at all
Overall, we enjoyed our stay at Vistana Residence. The rooms and the bathrooms are very clean. We spent a night at Vistana Residence. The way to the residence is slightly complicated especially for old folks (i.e. my parents). They dare not to leave the room as they afraid that they are unable to locate the room after leaving the room. The lift to the residence is a bit slow.
friendly and helpful staff. No lounge to have some drinks.
You have friendly staff and clean rooms which i appreciate.Thank you we will be back again to stay your hotel.
Nothing very much. Experience totally ordinary. (1) Not being able to use the room telephone unless I paid a deposit, even when I asked the operator to make the call for me. (2) Overpriced food in coffee house - poor value for money. (3) Driver of limo getting angry with my colleague and refusing to drive her home even after she agreed on the "expensive" price.
great hotel, lovely staff, gave us nice view room of golf course when requested, location quite good, not too far from Queensbay Mall, but not walking distance, taxi is required but quite cheap. breakfast a bit chaotic and not enough waiting staff but fairly nice food.
The rooms were comfy, front office staff and concierge were friendly My blouse was missing from my luggage when I got home
Staff service was excellent. My wife had an acute vomitting on the first day of stay & we had requested for a call-in doctor to our room in the evening. The doctor was called in by the hotel staff very quickly & Ms Punitha Mary, the Service Manager did a follow up with us after the consultation. On the next day, my wife received a beautiful bouquet of roses from the hotel (sent by Ms Punitha Mary). We were surprised but appreciated the warmth thoughts, & my wife had decided to pose the photo of the flowers & our trip in facebook to compliment G hotel. Thank you & we had a wonderful stay in your hotel. Nil.
Gorgeous hotel, big beds, lovely bathrooms and fittings throughout. Lighting is lovely Bed is hard
The efficient staff Airconditioning in the room and a part of the carpet was perpetually wet
The location beside Gurney plaza was convenient for shopping. Grand lobby
Location is excellent n very comfortable indeed. The apple iflavoured ice cream served during check in was a pleasant surprise. My family and I did enjoy our stay n wouldvrecommend it to our friends The big non smoking sign on the front glass is quite misleading as smoking was allowed in the lobby and ashtrays were actually provided
View, room both were excellent. Location next to Gurney Plaza very convenient. On checking in the price was lower. We asked if it included all charges & were told "Yes". On checking out RM40/day was added . . . "Service charge & tax". We felt this was very deceptive since they said all charges were included at check-in. However, the price your service showed was accurate.
Service The car park have no clearly show which way is the entrance to the hotel.
The decoration ,full facilities, close to shopping mall and restorants Shawer place drain slow, not all water going to the drain
The staff are very friendly, they upgraded one of my rooms to the executive floor when I told them that we have booked another room at the same floor. The welcome ice cream was lovely and even my parents in law loved the ice cream to bits! The lobby was huge and my kids loved sitting on the sofa while waiting for us to check in. Our bath room was very big and the sea view was a bonus while taking a bath! Will return again!
The Ice-Cream at check-in! Excellent idea! Slowness of check-in.
Beautifully done hotel with modern European finishes and classy black/charcoal wood trim made it beautiful. Tall ceilings made the room feel huge. Nothing but excellent recommendations on the room. The roof top pool was great with an amazing view from the pool bar. I would open up a section of the bushes by the pool to allow an area where you can overlook the city. I think the intention was to keep it private but the view is awesome.
nice bar and pool. new rooms. Checkin was a pain in the a$$. Took 30 minutes- at first the said "we don't have your reservation." Annoying after flying for 15 hours. I showed my confirmation, and the receptionist was still puzzled. I had to call the travel agency I booked through online, who then called the hotel to see what the heck was going on. The front desk staff was polite but unhelpful. Eventually they said it was a "computer error" and manually made a new reservation for me. Sucked waiting 30 minutes in the lobby without a room waiting to checkin. Felt like a criminal in timeout. No apology,
Courteous staff. Nice showers. Good buffet breakfast with great selection Only two single beds or one king bed option
Housekeeping staff are very helpful. No adverse comments
Be forwarded that there is a club on site that plays loud music nonstop from midnight to 6 am.
The location was superb, very convenient since its situated right in the city center, within walking distance of restaurants and food courts. Transportation available anytime. Rooms are very small to be graded as a 4*.
location very good the room too small, smaller than the photo shown on the website, no swimming pool
services and the patients of the hotel
the location was good The breakfast was dissapointing. I recoomend to eat in the restaurant nearby.
The location was great.Walking distance to most sights and regular local bus services go past the hotel. Breakfast was very good. Staff friendly and helpful. Rooms modern with all usual amenities.
Good location. Friendly staff.
Comfortable room. Lots of space for children to run. Nice pool. Door lock was broken and response was poor. Lost 2 hours because of it and only a meek apology was given. Not a welcoming start.
truly i found it very comfortable with the new look after renovations and i would love to try it again with this kind of customer treating and nice reception
Convenience and price. Food can be better.
The room was clean and comfortable. Nice view. Choices in the breakfast buffet were aplenty. Hotel staffs were generally friendly. The professionalism of the front desk manager could be better, especially when dealing with booking details inconsistencies. This is particularly important considering they are the front line of the hotel's operations.
When I did make the booking in this hotel, I did realize that this hotel is in the George town which make everything I need available. Unfortunately, this town is very crowded and traffic mostly all time. For holiday, it is better to have a stay out of the city for more comfort. On the other hand, I recommend this hotel for someone who is traveling for business.
location, breakfast service
The room atmosphere was very good, the bed and facilities was good and comfortable. I felt satisfy with the room. The receptionist who served me has no smile all along her service, and the efficiency of processing check-in was slow. I felt unhappy with that.
the location is conveniant non
The services are excellent and the hotel is amazing
Convenient and clean. No complaints.
has kids club the gift shop not so appearence.
the hotel was ok but the sraff was very poor the breakfast staff did not smile and the service was very pooir
so relax.......... no , just the wireless internet so bad..........
location,environment and view 1.No free wi-fi
Quick Check-in, friendly Staff Yes, the room was dissappointing. We were in a corner room, with the smallest balcony, Only got half the view of the sea and land. There is a door which connects onto the room next door as well, and i could hear the next door tenants. Also we were placed near the lifts, and we could hear the lifts every second of the night. Quite dissappointed with the room.
Next to beach. The hotel does not provide hand towels at all. When requested, refused to provide extra bath towel for children who use existing beddings in the room.
Nothing Simply don't stay there!! It is dreadful, the rooms are dicusting and the food is below average!
I like the room it is quite huge and clean, the view, the beach also not very crowded. The staff also very nice. I don't like the taxi or tour that provided from the hotel. The car is very bad, the driver also wreckless. And the taxi that called by the hotel is not a taxi meter, but a flat-rate taxi. Which is a little bit a rip off.
the staff in recepition where very helpful but the staff & breakfast service was very poor they never spoke or even smiled would not stay there again. breakfast staff
well, i like the swimming pool and the beach view. the floor is dirty,the staff not to say very friendly and humble and the safety box is lock and asked ppl to come over and they promised to come over but yet didn't turn up. Don't expect a customer will wait for you in the room just to fix that safety box and beside we are staying because of leisure. After which they didn't turn up,me and my husband didn't bother to ask again.
The comfort of the bed There's no bath tub