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The views and grounds were lovely. The majority of the staff were very helpful, efficient and friendly particularly in the bar and reception. It is not too well sound proofed, our sleep was disturbed by banging doors and large groups of male golfers who were a bit too rowdy and inconsiderate of others.
good quality well layed out room
Loved using the pool and sauna facilities and fond the room spacious and comfortable I felt the price for bed and breakfast was much more than it needed to be. The add on for breakfast seemed alot in comparison with the price just for the bed.
Everything was excellent except for one thing --- the piloows were terrible!!!
Drink pricing and pillows were poor
Staff at the hotel were great. I wasparticularly impressed with the night porter who arranged a taxi for me to get back to the hotel when all other attempts failed. Very nice room with balcony.
all the beds
Hotel well layed out and normally I'm sure with excellent facilities. We have stayed at your hotels twice in the last 14 days both times poor room quality has been rescued by excellent customer services. The room had just been refurbished and smelt strongly of tile adhesive. Housekeeping /maintenance had forgotten to return the TV and desk light. we were just told sorry -no offer of finding us a TV. Morning paper did not arrive.Hotels need to pay more attention to detail to compete with other chains
Great Gym and Pool, Lovely location & Great Room. Inability to give us the correct room service breakfast (failed both times we choose to have room service instead of going down to breakfast!).
Friendliness of the staff was excellent
The situation is ideal A little disappointed with 'The Brasserie'
We were celebrating our Silver Wedding - this was a last minute deal and we managed to secure a room for about 50% less of normal rate - on arrival the staff were attentive and after we told them about our Silver Wedding a small complimentary cake was left in the room. We had an automatic upgrade to i think a Classic Deluxe room, which was amazing. This is truly a 5 * hotel, and although only for one night - it lives up to everything described on their website - Amazing... The only thing i would say - is we were not told very much about the SPA facilities, it was a case of find out for yourself - but as we were only in the hotel for one night it wasnt really an issue.
The bed was awesome All good
We were a little disappointed with our room - we stayed in the classic suite and have stayed in many 4 star hotels which have far nicer rooms.
I was upgraded to the Presidential Suite which is normally £1400 per night. Amazing hotel!!!!
The breakfast was superb. Both food and service were exceptional. The room was dark. The weather was bad and therefore the light outside was poor, but I was unable to find a position where I could sit and read comfortably. There was not a light which I could sit under.
Great customer service and attitude of staff Prob with hot water making tea lukewarm!
Polite and helpful staff, beautiful room, excellent food and facilities. Everything you should be entitled to expect from a 5star hotel.
It was beautiful, clean and luxurious. The staff were very friendly & helpful. An added touch that they would park the car for you - made a big difference on a busy saturday. The food in the Simon Radley restaurant was lovely and the staff were great. We had a fab time.
Excellent customer care in every way. Always ready to help but not intrusive. Nothing
The Staff were very obliging and the restaurant service was excelent Lack of lounge facilities. During our pre-dinner drinks, We were asked to leave the residents lounge early Saturday evening due to it being reserved for the boat party. The other small lounge near reception was very crowded as was the bar area/football lounge
i didnt like the fact that there was no air conditioning. the heat was overpowering and the rooms were too hot and stuffy to be comfortable
fantastic restaurant and entertainment bedrooms a little dated but still an enjoyable stay
Very close to the city centre and all shops and amenities. Hotel pool and spa was extremely relaxing. Hotel very clean and was really pleased with the free upgrade for our wedding anniversary. Would definitely stay again.
Located close to the city centre, friendly staff and nice pool. The breakfast was also quite good, and the room was spacious and comfortable. We had a room on the side of the hotel facing the dual carriageway and it was quite noisy.
thought there may have been a bigger selection of hot food on breakfast buffet
The bar was nice and had a good atmosphere, and plenty of different beers to choose from. Very comfortable, and nice pool etc for relaxing. We stayed on a Friday night so the restaurant was closed which limited the eating options. We didn't want to have a dinner/dance, I get ill on boats, the pizza place was only for snacks and the bar was full, so we ended up having to eat in town.
The canal cruise, the spa. Noise from traffic, no air conditioning
the temperature in the spa/swimming pool was too cold.
Excellent position for access to the city centre. Super leisure facilities.Excellent staff very friendly. Nice meals. Surprised that it is only 3 star deserves more. We were upgraded to a higher level room on arrival. Nothing
The hotel was kept to a very high standard and we were pleased with every aspect of it
the room was very noisey
the way 2 staff chatted with a guest whilst others were waiting to be served. came accross as quite rude
to pay for carparking in there carpark when you have paid them over £300 to stay for to nights
location of hotel breakfast on saturday was poor - not enough food,poor service. had to sort ourselves out and after requesting items still did not gwet them. have filled in complaint to hotel as above
Quality much like all in chain but staff very friendly and efficient, keen to please Nothing
There was an air of unobtrusive efficiency Many of the breakfast plates were dirty!
Comfort of room.
nothing. did not like my stay at the hotel at all,to start with no room left in parking,the shower in our room was not good,the bar staff where not very nice and very expensive for what it is .will not be returning.
The Staff were generally very helpful. The decor is certainly querky but if anything too dark and depressing. It detracts from what could be a nice hotel.
good staff nice big hotel
The location of the hotel handy for the train and a free bus to the centre was excellent. Breakfast was one of the best I've had. Hotel staff very friendly Our room was at the front of the hotel, this was very noisy thoughout the night and early hours due to taxi rank outside and parties leaving hotel
Loved the cocktails!! Excellent bar staff. Good morning breakfast set us up nicely for a day's shopping Throughly enjoyed our whole stay
breakfasts were excellent wide choice of dishes staff very helpfull romm was very clean
Convenient location, car parking available, good breakfast and generally good value. The hotel is old and "tired" and shows its age. But it was clean. Bathroom facilities could do with updating as could bedroom decor..
Beautiful hotel, lovely room, fantastic breakfast. Close to shops, great choice of bars and restaurants near by. Really enjoyed our stay. Downside's, Bath in our room was too short, could not lie down in it. The room although beautiful, felt a little cramped, to much furniture me thinks!
The welcoming staff and the warm friendly atmosphere. The room was clean and the food was very good Being charged £10 per day for car parking
Good breakfast The cleaner left the rubbish bag on the chair after cleaning. Unable to get the WiFi working on my laptop
convenience for city centre and out of town journey The migraine-inducing carpet, especially on the stairs! Why do hotels DO this?
Very helpful staff, lovely atmosphere, good food, good sports facilities.
Quality hotel ,, great service from all the staff ...
It has a great location, very fine restautant. In fact we wish we had more time to enjoy the hotel and its facilities.
Breakfast was great .How nice to have a freshly cooked breakfast though new crockery urgently needed Stained cracked crockery every morning for breakfast,Leaking radiator,(reported but not mended in the three days we stayed) very dirty window ledges, carpet edes and doors hand/finger smudges on doors which did wipe away with a little effort, therefore one felt that the cleaning was below standard and not observed by management.
Staff were all friendly, ambience was excellent, beautiful peaceful grounds and hotel. The room windows must have been open for about a week, I spent the first hour of checking in killing all the mosquito's and flies in the room.
The hotelitself was lovely, well decorated adn luxuirous, the spa area was fantastic. We ate in the restaurant and the the service and food were both fab!
The extremely attentive staff who made this hotel such a world apart from so called "posh hotels". Beautiful situation, close to Chester and yet in the middle of nowhere.One of my better choices. The other reviews have an element of truth regarding the requirement for updating the decor.
The most Friendly service
-Very quiet place, although there were weddings - close to Chester - nice rooms the music in the dinig room, always the same or nothing, not professional
oasis of calm,spacious comfortable room, spacious bathroom, most friendly and helpful staff.
Very good location for shopping and to visit Michael Caines Restaurant Our original room was noisy, however the hotel were very good about changing room. The Michael Caines restaurant was cold and noisy from the Champagne bar next door. The food was excellent
Excellent room.Breakfast very good Trying to get in was difficult as was parking
Central location, new and modern Poor breakfast, pricey and limited parking
close to city with comfortable rooms excellent parking and a fantastic michael caine restaurant . staff very polite and helpful
Comfortables beds Reception area too dark
The room we stayed in was very nice, very big and modern styling. The staff were very helpful and there was always somebody on reception if you needed them. The car park is alittle bit tight to drive around and the pillows were hard but there only little things to worry about.
Excellent location - 2 minute walk to the city centre. Room was amazing value for money - standard room would have been the equivalent to a luxury room in many hotels. Breakfast was delivered to our room free of charge. Will definitely stay there again.
Modern Friendly staff, the decor in exec room superb, minimalist and cool, next time will eat there, but a good hotel
The staff, the setting, the meals were all excellent. Nice to have my dog able to join us in the hotel. I have no faults to find at all with the hotel
The ambience of the bar / lounge area. There was no where to relax after dinner as all areas were taken over by tables. Because of the wooden floors, it is noisy if you are located on teh ground floor. Carpets in the upstairs rooms would help.
The rooms were lovely; really well decorated and very clean The complimentary breakfast was not very generous
Friendliness, excellent food and superb surroundings.
Very friendly staff and good food. Lovely location. The room we were initially shown to had not been cleaned or made up. However, we were immediately upgraded to an executive room as recompense, so no real complaint there.
Only issue was the the internet was down for the first 2 days. We booked here specifically for this as we work while travelling and this was a problem for us.
pleasant and friendly staff,clean and cosy room with amazing views
We enjoyed the food and the rooms and thecountryarea, we weren't too impressed with the narrow roads for our big rental car. All told we all thoroughly enjoyed our stay
Very pleasant surroundings. Nice food, comfortable clean room No, except that its a little confusing when you arrive to know where to find the reception area. We were charged for someone else's meals and stay instead of our own, however this rectified speedily oncec it was pointed out.
beautiful setting & lovely rooms, furnished to the highest standard
Convenient to town centre Bed Mattress needs changing Hollow in middle.!!!!!!!!!!!
Comfortable, clean rooms for a few hours sleep. Basic but exactly what would be required of a crash-pad. Only food available is breakfast. If you're hungry at any other time you only have a vending machine.
The location was ideal for shopping, short walk to the centre although quite steep if anyone is infirm the inconsideration of other hotel guests who have been out for the night and come back in the middle of the night along corridors being very loud and banging doors, perhaps a notice on all lifts and landing doors saying quiete please think of other guests !!!
The welcome on arrival at reception. The quality of the Wi-Fi Broadband in the rooms and lobby. The no-nonsense breakfast fare. Lining up for the various breakfast items was a bit unorganised and free-for-all.
Good value for money and very close to the town centre, ideal and convenient for Christmas shopping. The cook food for breakfast was very limited, just scrambled egg and sausages.
Willingness of staff to do extras - order taxis, keep suitcases etc
Parking facilities and location to town center
clean rooms,helpful staff,free parking. breakfast a bit of a free for all.
The locality and the car parking facility. None
Excellent location to celebrate my friends 40th birthday Some contents were stolen from the boot of my car whilst in the car park
Excellent bar, restaurant, room. Staff very helpful, friendly and attentive Mix up with key coding delayed check in which was a minor annoyance
Manager and staff very friendly and helpful. Good quality breakfast. Shower screen in bathroom did not fit tightly enough to stop water leaking onto floor
Had a most enjoyable lunch with friends. We all 3 chose different meals which were all served at the same time. I stayed on alone and found the staff very helpful and friendly While we were dining the bar was rather noisy. I don,t think the bar staff were aware how much noise it made when dropping empty bottles into container.
Great Hotel, wonderful, friendly and accommodating staff. Very high standard all over the hotel from the rooms to the service.
Friendly, welcoming staff with sense of humour. Good knowledge of local area and events. None
Excellent room, over a very special pub. Food was excellent and a fine selection on wines and beers. None whatsoever
The rooms are decorated superbly, with rich materials and colours. The facilities in the room are fantastic. The service is 'sopt-on' and the food is divine. The reception area is not clearly defined from the bar area. Another couple had access to our room - fortunately, whilst we were in the room.
Very friendly staff. Lovely welcoming hotel with relaxing atmosphere. The only thing I would say is the mattresss in the room was to soft I seemed to roll into the centre as my partner was heavier.
doesnt live up to its 5 star rating. Very overpriced accomodation for an inn - booking in took place in the bar and girl had trouble find our reservation, which had only been made the day before. Have definately stayed in better places for alot less money room and having spoken to another guest and saw their executive room, we then complained and were moved another room, which was executive and what we had booked in the first place check in and location
Very comfortable room with lots of space and good views. Quiet location of hotel made it easy to relax. Obviously busy in bar and restaurant on Saturday evening confirming confidence in hotel. Toiletries not renewed after first night.
swimming pool bathroom suit needs modenisation
hotel location room size and bed size in 'standard' room
It was comfortable, had all the facilities I needed on my overnight visit. Most importantly it was just the right temperature, hotels can be too hot! and I liked the speedy pay as you go system.
very comfortable room and good leisure facilities. pleasent relaxed restaurant serving excellent food.
i liked the leisure faciities especially the swimming pool which was large and very well kept. the breakfast was fine but some things were slightly over cooked.
lovely room bar prices a little expensive
The staff were extremely pleasant in all areas my sister and I commented on how friendly everyone was. nothing
Very good location, with park and ride next door. All was good
all in all ok if you need a bed then its ok staff were polite not as friendly as some of the comparative hotels Busy but overflow car park rear with poor signs to advice you Room had signs of where and tear and looking a little worn Rooms compact
Location and the residents bar open till 4 am
Good quality hotel, but see points below. Staff were very pleasant and helpful. No Air Conditioning, no mini-bar, too close to main road with windows open as too hot without air con.