2.0
Avoid at all costsReviewed Feb 28 2023
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4.0
I had reserved a car for pick up at the Montrose airport at 12 noon Saturday 3/19. I came at 1:00 and there were no cars available at all. I was told I had to wait until a car was turned in before I could have one and there were others ahead of me already waiting for cars to be turned in. This affected my vacation time and I did ask for a response of some kind but was told I would not get one.Reviewed Mar 24 2022
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2.0
Pros:Nothing. Never got our car...Cons:Phone was off the hook and rang busy all day when trying to inform rental counter that our flight was severely delayed. Arrived to find nobody at rental counter. Called after hours person and they would not come in to give us our car. Only after 10 mins did the agent call back because she felt bad and said that she would come in to get us a car. However the airport would be close by the time she came in. Addressed these issues on the return trip at the rental counter and they denied saying their phone was busy and made nothing but excuses...Reviewed Jan 1 2021
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4.0
Cons:Not billing me $400 to keep the rental car for an additional 15 hours of use due to a flight cancellation would've been nice.Reviewed Jul 28 2019
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7.6
Speedy pickup/dropoffPros:Car was available in the class I previously chose - no waiting. Big plus.Cons:Car had quite a few scrapes & alot of rock chips - as long as I'm not charged, I don't care, but there were alot. I had never driven a push-button start vehicle - it should have been obvious, but without instruction, the car pic of the parking brake and the start/stop button made me think I had to make sure the parking brake wasn't on and I was in Park and then press Start. I had to acknowledge my ignorance and ask someone, in order to learn you had to press and hold the brake while you press the start/stop button; otherwise nothing. It would be great if agents asked about familiarity with this option, to avoid delay/embarrassment.Reviewed Jun 26 2018
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2.0
Waste of time and a horrible experiencePros:NothingCons:I showed up and they didn’t have a car...Reviewed Feb 19 2018
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9.6
Pros:Everything was good. The lady at the counter was knowledgable and very friendly.Reviewed Nov 3 2017
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9.6
Cons:I would have preferred a smaller SUV or a wagon.Reviewed Mar 25 2017
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10.0
Pros:Easy pick up and return. Decent car and great price.Reviewed Feb 9 2017
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8.0
Money!!!!Pros:I got what I asked for. A great suv and it was great.Cons:The cost. I paid 400 dollars for 24 hours. I felt like that is a little high for 24 hours.Reviewed Jan 8 2017
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8.0
OK Car, Cheaper than Grand JunctionPros:Convenient location at the airport. Car pickup was within very short walking distance. Easy pickup and drop off. Although Thrifty website says that they are located off of the airport, their desk is in the airport and cars are right there. My GPS programmed for their office took me to a nonexistent place. But just go to the airport.Cons:The car had several small dings on the doors and the front passenger and back seats were rather stained in spots. But it was a good car and did the job.Reviewed Oct 8 2016
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8.0
Pros:Very convenient and easy process.Cons:Staff should not be talking on their cell phones while interacting with customers. Rather discourteous.Reviewed Aug 10 2016
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