2.0
The vehicle I booked was not actually available. I called the day before when I received an emailed showing a 7 passenger instead of a 12 passenger van. After speaking with 2 different people, 2 different phone calls and over an hour - mostly on hold. They promised me it would be resolved and it was NOT!Reviewed Jun 6 2026
review from![kayak]()
2.0
They changed the vehicle to a much smaller version. It also has a poor backup camera. Then I was upcharged by over $1,000. I didn’t like it at all. Very dissatisfied.Reviewed May 29 2026
review from![kayak]()
10.0
Friendly agent and car was easy to pick up and return.Reviewed May 28 2026
review from![kayak]()
4.0
I pay the car insurance with kajak once i tried to get the car they told me that my insurance was not accepted and i had to buy another insurance. I felt like being scammed by you guys. So i lost money thanks to you . Bad experience..Reviewed May 27 2026
review from![kayak]()
4.0
Forced to pay for upgrade when car rented online not available. On the day I needed to return, the office was locked when it was scheduled to be open, and several people were waiting to rent cars. 0 stars. However, the employee and manager I met when renting were very nice and made the best out of a tricky situation where online rentals allowed to proceed when cars not on the lot. 1 star for each.Reviewed May 27 2026
review from![kayak]()
2.0
They cancelled my reservation without any reason or explanation!Reviewed May 26 2026
review from![kayak]()
6.0
Insurance policy must be explicitly disclaimed in all documents related to the serviceReviewed May 26 2026
review from![kayak]()
10.0
Terrible customer service on pick up time , really rude attendant , after I decline insurance coverage she changed her tone . She told me gas was 6.50 within a 5 mile radius from airport to get the gas plan , I didn’t I put gas for 4.19 , she was deceiving .Reviewed May 24 2026
review from![kayak]()
2.0
Because I purchase the rental through Kayak and not them they charged me a deposit that I did not have so I was not able to even get the rental.Reviewed May 22 2026
review from![kayak]()
10.0
Nice clean car ready and waiting , friendly staff, very helpfulReviewed May 22 2026
review from![kayak]()
2.0
Ten customers in line to rent the car only one person behind the desk with a very poor attitude. Took a very long time. No one in parking lot to help u find the car. Once we found it we couldn’t get the trunk open finally after we were there for awhile someone came and helped us. Returning the car was a total nightmare. A bunch of cars were stacked up like there was no one working to move them. We pulled in line and a car to the side of us was damaged so I left a space in front of me because I didn’t want to scratch our car. The attendant hollered at us three time at the top of his voice with a very demeaning attitude to pull the car up and we ditto it and he was very angry with us. Overall u r in the people business and your people failed u. Very low class and poor tone and didn’t want to be there.Reviewed May 22 2026
review from![kayak]()
8.0
We re read an electric car knowingly. The range was shorter than we expected and if you are not a European paying for charging is complex. An instruction Sheryl would be helpful The car itself was great and the Hertz Thrifty staff were outstandingReviewed May 22 2026
review from![kayak]()
