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The entire staff was very kind, friendly, professional, helpful and efficient. We enjoyed our stay and hope to be back
Convenient fairly priced Starbucks is on the other side of hotel. Need security escort for children to go eat or Starbucks being casino is in the middle and also the restaurant are there as well. I just went to the outside to eat during my stay.
Nothing at all My room was dirty and had bed bugs ! plus I had a very unpleasant time it was boring nothing to do unless you go there to gamble or play gulf .Not suitable for a family with small children you have to be escorted everywhere the restaurants are located in the casino and you can't enter unless someone escorts you to and from,so that becomes very annoying
Much more than expected. Casino is top notch. Have been to casino on many occasions. Our first time to the resort/ hotel side. We will return. Met or beat our expectation.
The restaurants are fabulous ... combined, you can find a simple grilled cheese to a uniquely prepared top choice veal porterhouse and a lot of choices in-between. Excellent service from all the staff and plenty around to help you with anything you want. The casino is well maintained. Can't come up with anything I didn't like.
The rooms could use more bath towels. While it was purported to be a smoke free hotel room, there was the smell of cigarette smoke in the casino areas that was off-putting.
We loved the facilities and restaurants. Casino allows smoking but rest of the hotel is smoke free. The hidden resort fees at check out. Close to $100 extra
Villas are separate little units that aren't connected so no worries of being kept up by loud neighbors. Themed rooms are a nice change from the usual bed and bath hotels that are everywhere. Mold for days in the shower and jacuzzi. Bring your own cleaning supplies if you want a little peace of mind for your own personal hygiene. Each restock of towels seems to be riddled with mystery stains of all colors. Highly recommend checking towels before grabbing one to wrap or dry yourself with.
The quite peaceful relaxing mood
The location Do not go by the website pictures. The room's interior was old and in desperate need of new carpeting, wallpaper, furniture. The exterior of the buildings were just plain unattractive. Felt like a concrete roadside motel that wasn't updated since 1975 that charges way too much. Definitely not "Romantic"....
The room was nice. It was secluded and had a romantic vibe to it. The staff tried to make up for the room not being ready. We arrived at 3:30, check in was at 3:30 but we did not receive a room until 7:30pm. We continued to get the run around for why our room was not ready timely.
It was 1 minute close to horseback riding; which was great! The breakfast food was good. The rooms were clean. There was plenty of activity to do free in the resort. There's a $120 hold on top of an $83 fee. We was informed about a $75 fee not $83 which was ok. The $120 hold would have been ok had we been informed! Also the resort can be all inclusive as far as the meals but we weren't given the option; which sucked.
Clean and quiet, no frills place. The whole place shows that it has been remodeled but the upgrades seem to be surface only. The WiFi was weak and often non-existent. The tub enclosure was fairly nice, but operating the faucet was unusual, requiring many extra turns to cause the water to run. THERE WERE NO GRAB BARS. Staff did not make beds while cleaning the room.
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I did not like this hotel at all It was very dirty and house keeping never came to make our beds
Nice people-great services-very attentive,location in the middle of everything, clean
Nice TV, good channels, good wifi,comfy bed.
I was not expecting a five star hotel, but for the price the hotel looks like it rents by the hour, would never stay here again. I did not like anything, the worst hotel I have ever stayed in my life.
Nothing Dirty stained towelsQueen bed not stable leans forward unsecured frameOld 1970s feel for 2015
It's location to Mt. Airy. Yes, how they charged me twice for the room.
it was located near the shopping areas when the desk was informed there were dirty sheets in my room, instead of sending housekeeping to change sheets, desk clerk just went & got another sheet & gave it to me. Breakfast was a joke. Group of people came to room next to mine to party loud music.
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Rooms seemed newer My room had no heat and the wind just blew in from under the door.
It was fairly close to where I was goinig. The room had an odor and the office was not open at 7 am. I wanted to get some coffee and check out. Also the blankets were not nice at all. They felt like a piece of foam rubber. This hotel is way over priced even at the discounted price.
Location ONLY The bedding was so old and washed up it was stiff and gross. Went to Walmart and bought all new bedding and pillows to use for the night since no other hotels had availability due to the NASCAR race. Place was literally falling apart! 1/2 inch gap all the way around the door frame which was falling off etc. Furniture was stained and torn. No toilet paper in the bathroom had to ask for some and they only gave us 1 roll LOL No water pressure at all in the shower. Awful experience!
The room was obviously updated recently and everything was very clean. The staff was very polite and even gave us suggestions of where to eat. The beds weren't the best. They were comfortable enough but weren't my favorite. The showers water pressure was okay but the water did at least get hot. Also, there was a draft coming under the front door and we had to stick a blanket in front of it.
Staff was great The mattresses weren't 100% but good for the price.