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Guest reviews
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All Reviews
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Couples
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Families
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Solo
Overall Rating
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9.0 "Terrific location."9.8 "98%
liked the proximity to sightseeing ." 9.9 "99%liked the proximity to shopping ." 10.0 "Near to public transport , according to 100%." 10.0 "City centre within easy reach , said 100%." 9.7 "97%enjoyed the restaurants & bars nearby ." 8.8 "Easily accessible by car , said 88%." 10.0 "100% thought it waseasy to get to the train station ." -
8.8 "Food is delicious."9.7 "
Yummy desserts , said 97%." 7.7 "77%loved the menu selection ." 9.1 "91%enjoyed the snacks that were offered." -
8.8 "Great service."9.3 "93% found the
staff to be very friendly ." 8.1 "81% said thereception staff was great ." 8.9 "89% thought theservice was very professional ." 8.6 "86% found therestaurant service to be one of the best ." 8.5 "Housekeeping was great , according to 85%." 9.1 "91% said theconcierge service was amazing ." -
7.5 "Good breakfast."
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6.8 "Rooms are ok."6.9 "Only 69% said the
rooms were modern ." 5.6 "Only 56% thought theshower was ok ." 6.4 "For only 64%, thetv was ok ." 5.0 "50% thought thekitchenette was ok ." -
6.3 "Average amenities."6.2 "62% thought the
building was acceptable ." -
5.8 "Average comfort."
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5.8 "Sufficient wellness & sports facilities."
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5.4 "Average value."5.5 "The
price was ok for 55%." -
5.1 "Internet is average."
Overall Rating
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9.0 "World class service."9.5 "95% found the
staff to be very friendly ." 8.1 "81% said thereception staff was great ." 8.6 "Housekeeping was great , according to 86%." 8.8 "88% found therestaurant service to be one of the best ." 9.3 "93% said theconcierge service was amazing ." -
8.5 "Location is great."9.8 "98%
liked the proximity to sightseeing ." 10.0 "City centre within easy reach , said 100%." 9.7 "97%liked the proximity to shopping ." 10.0 "Near to public transport , according to 100%." 9.8 "98%enjoyed the restaurants & bars nearby ." 8.9 "Easily accessible by car , said 89%." -
7.6 "Good breakfast."
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6.9 "Rooms are ok."5.6 "Only 56% thought the
shower was ok ." -
6.3 "Average comfort."
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5.9 "Average amenities."5.8 "58% thought the
building was acceptable ." 6.0 "60% considered thelobby entrance to be so-so ." -
5.8 "Sufficient wellness & sports facilities."7.0 "
top-notch fitness area , thought 70%." -
5.1 "Internet is average."
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4.8 "Value below average."3.5 "65% said the
breakfast was too expensive ."
Overall Rating
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9.0 "Terrific location."9.9 "99%
liked the proximity to sightseeing ." 9.9 "99%liked the proximity to shopping ." 10.0 "City centre within easy reach , said 100%." 9.0 "Easily accessible by car , said 90%." 9.7 "97%enjoyed the restaurants & bars nearby ." -
8.8 "Great service."9.3 "93% found the
staff to be very friendly ." 8.1 "81% said thereception staff was great ." 8.8 "88% thought theservice was very professional ." 8.8 "88% said theconcierge service was amazing ." -
8.6 "Food is delicious."9.6 "
Yummy desserts , said 96%." -
7.4 "Good breakfast."
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6.0 "Average amenities."5.9 "59% thought the
building was acceptable ." 6.3 "63% considered thelobby entrance to be so-so ." -
6.0 "Rooms are ok."5.6 "Only 56% thought the
shower was ok ." 6.9 "Only 69% said therooms were modern ." -
5.6 "Average comfort."
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5.4 "Average value."5.8 "The
price was ok for 58%." -
5.0 "Internet is average."
Overall Rating
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9.2 "Terrific location."9.8 "98%
liked the proximity to sightseeing ." 9.9 "99%liked the proximity to shopping ." 10.0 "Near to public transport , according to 100%." -
8.7 "Great service."9.1 "91% found the
staff to be very friendly ." 7.8 "78% said thereception staff was great ." 9.0 "90% thought theservice was very professional ." 8.5 "Housekeeping was great , according to 85%." -
7.2 "Good breakfast."
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7.0 "Nice rooms."8.4 "84% said the
beds were comfortable ." 8.2 "82% saidrooms were clean ." 8.4 "84% thought theview was good ." -
5.9 "Average comfort."
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5.9 "Average amenities."5.8 "58% thought the
building was acceptable ." 6.0 "60% considered thelobby entrance to be so-so ." -
5.2 "Average value."
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5.2 "Internet is average."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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9.7review from
They allowed us to keep our car in underground parking after check out wothout an additional fee which was very helpful
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10.0review from
I liked that the street was not busy, the hotel was clean, the staff was polite and professional, there is a sundry store and on-site dining. It is walking distance to Eaton Centre. They provided extra pillows and towels in our room prior to check-in. Housekeeping failed to replace each towel they removed and left us with only one roll of toilet tissue. We were on an Hilton HHonors floor but no one explained to us what made our floor different from non-HHonors floors. We are Gold status and were not offered an upgrade despite being offered one online for extra payment.
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2.0review from
This was an awful experience. The staff were rude and unwilling to change the reservation. They refused to help and did not offer adequate explanations. The rooms are tiny and cramped and I left with a bunch of bed big bites.Horrible stay.
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9.7review from
The hotel staff were very friendly, especially at 2 AM on Friday, as our flight was cancelled and we had a round-about journey to Toronto from Phily. Breakfast was very good, and wait-staff for it and the dinner on Sat. were cordial and welcoming. We were made to feel welcome, even though our soccer team was playing Toronto for the MLS Cup.
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6.0review from
Location and staff EXpensive for what I received. Very few TV channels, poor wireless service, no free coffee in am, no free blast Too expensive for price
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8.8review from
I came to the hotel because I was leaving my boyfriend and had a day before I could go back to America. I figured I'd splurge on myself and enjoy a soft comfty bed. Overall things were lovely and I enjoyed my stay. I wasn't told about the deposit that would be taken from my card or the fact I would not get it back. Also being told utensils cost 4$ and there were no napkins or paper towels in the suite, my only issue
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10.0review from
Beds were very comfortable Very clean rooms. I like the cookie at check in. Very modern and well Kept
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7.7review from
The location couldn't be better! And the concierge, Jing, was very knowledgeable and helpful! The free wi-fi was a life saver as I was traveling internationally, and the business center was very helpful when I had to send a last minute invoice. I enjoyed the 24-hr sauna and found the beds to be comfortable. The restaurant tended to close earlier than their posted hours, which made for some disappointing evenings. Also, the tap water has a distinct murky color which was unsettling. My room was next to the hotel's storage closet, so each morning I was woken by slamming doors and bustling about.
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9.7review from
I would recommend anyone to stay at the doubletree by hilton JUST so you can taste the cookie you get when you arrive and check in, they are warm and amazingggggg. Other than that, my stay was great and comfortable and the staff was very friendly. Although the breakfast buffet was overpriced but it was very tasty. Overall, it was a great stay and I would look to stay there again next time I visit Toronto.
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8.0review from
Quiet. Friendly staff. Overpriced food and beverage. Bar closes early.
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8.0review from
The swimming pool is big for a downtown hotel and the breakfast buffet is worth the pricetag. The location is very central and Double Tree has made great efforts to save this older building. The elevators are slow and unreliable and don't have a way to see what floor they are on while you wait. The breakfast buffet is good but repetitive. It would be nice to see a greater food variety over the days and they need Maple syrup and sugar-free syrup options.
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8.0review from
It was very close to all main attractions in downtown Toronto. Nice walking distance to Rogers stadium. Nice room with comfortable bed.
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9.7review from
Location No hot tub
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5.7review from
Good location Small rooms for the price, very limited parking for guests, dusty rooms.
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6.8review from
Location! Staff ! Parking! Smallest room I have ever seen in a hotel!
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9.7review from
They allowed us to keep our car in underground parking after check out wothout an additional fee which was very helpful
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10.0review from
I liked that the street was not busy, the hotel was clean, the staff was polite and professional, there is a sundry store and on-site dining. It is walking distance to Eaton Centre. They provided extra pillows and towels in our room prior to check-in. Housekeeping failed to replace each towel they removed and left us with only one roll of toilet tissue. We were on an Hilton HHonors floor but no one explained to us what made our floor different from non-HHonors floors. We are Gold status and were not offered an upgrade despite being offered one online for extra payment.
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9.7review from
The hotel staff were very friendly, especially at 2 AM on Friday, as our flight was cancelled and we had a round-about journey to Toronto from Phily. Breakfast was very good, and wait-staff for it and the dinner on Sat. were cordial and welcoming. We were made to feel welcome, even though our soccer team was playing Toronto for the MLS Cup.
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8.8review from
I came to the hotel because I was leaving my boyfriend and had a day before I could go back to America. I figured I'd splurge on myself and enjoy a soft comfty bed. Overall things were lovely and I enjoyed my stay. I wasn't told about the deposit that would be taken from my card or the fact I would not get it back. Also being told utensils cost 4$ and there were no napkins or paper towels in the suite, my only issue
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10.0review from
Beds were very comfortable Very clean rooms. I like the cookie at check in. Very modern and well Kept
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9.7review from
I would recommend anyone to stay at the doubletree by hilton JUST so you can taste the cookie you get when you arrive and check in, they are warm and amazingggggg. Other than that, my stay was great and comfortable and the staff was very friendly. Although the breakfast buffet was overpriced but it was very tasty. Overall, it was a great stay and I would look to stay there again next time I visit Toronto.
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8.0review from
Quiet. Friendly staff. Overpriced food and beverage. Bar closes early.
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8.0review from
The swimming pool is big for a downtown hotel and the breakfast buffet is worth the pricetag. The location is very central and Double Tree has made great efforts to save this older building. The elevators are slow and unreliable and don't have a way to see what floor they are on while you wait. The breakfast buffet is good but repetitive. It would be nice to see a greater food variety over the days and they need Maple syrup and sugar-free syrup options.
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8.0review from
It was very close to all main attractions in downtown Toronto. Nice walking distance to Rogers stadium. Nice room with comfortable bed.
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9.7review from
Location No hot tub
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7.7review from
The location couldn't be better! And the concierge, Jing, was very knowledgeable and helpful! The free wi-fi was a life saver as I was traveling internationally, and the business center was very helpful when I had to send a last minute invoice. I enjoyed the 24-hr sauna and found the beds to be comfortable. The restaurant tended to close earlier than their posted hours, which made for some disappointing evenings. Also, the tap water has a distinct murky color which was unsettling. My room was next to the hotel's storage closet, so each morning I was woken by slamming doors and bustling about.
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6.8review from
Location! Staff ! Parking! Smallest room I have ever seen in a hotel!
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2.0review from
This was an awful experience. The staff were rude and unwilling to change the reservation. They refused to help and did not offer adequate explanations. The rooms are tiny and cramped and I left with a bunch of bed big bites.Horrible stay.
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6.0review from
Location and staff EXpensive for what I received. Very few TV channels, poor wireless service, no free coffee in am, no free blast Too expensive for price
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5.7review from
Good location Small rooms for the price, very limited parking for guests, dusty rooms.
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