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DoubleTree by Hilton Toronto Downtown

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Best Dining Experience

108 Chestnut Street, Toronto, ON M5G 1R3, Canada

+1 416 977 5000

$124+

DoubleTree by Hilton Toronto Downtown

Overview
Reviews
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DoubleTree by Hilton Toronto Downtown - Toronto - Building

Provided by Leonardo

DoubleTree by Hilton Toronto Downtown - Toronto - Bedroom

Provided by ICE Portal

DoubleTree by Hilton Toronto Downtown - Toronto - Pool

Provided by Leonardo

Overall guest ratings

8.4/10 Excellent

Based on 6786 reviews

Review highlights

Location

8.9
Service

8.6
Amenities

5.2
WiFi

4.7

Good to know

Great reception
Friendly service
Great desserts & fruits

Nearby

About

Stay at the DoubleTree by Hilton Hotel Toronto Downtown and enjoy modern amenities, impeccable service from our friendly staff and a warm chocolate chip cookie upon arrival. Located in a peaceful area in downtown Toronto, the hotel is only a short walk from the heart of the city and Dundas Square and offers easy access to a wealth of Toronto businesses, attractions, entertainment and shopping. The hotel is also close to Toronto Union Station, easily accessible to Toronto Island Airport and only 40 minutes from Toronto International Airport. Every stylish guest room at this downtown Toronto hotel features thoughtful amenities to make you feel at home. Refresh in the spacious bathroom, watch cable on the flat-screen TV and stay connected at the spacious desk with high-speed internet access. Upgrade to a luxurious suite for additional space and amenities. Host a successful business or social event at our Toronto hotel with 13,000 sq.ft. of flexible conference space and the latest A/V technology and stay productive in the 24-hour business center with a range of useful services and amenities. Maintain your exercise regime in the complimentary 24-hour fitness center, unwind in the sauna or take a dip in the heated indoor swimming pool. After a busy day exploring Toronto, enjoy lunch and an extensive wine selection in the stylish Hemispheres Restaurant & Bistro or savor exquisite, authentic Chinese specialties in the four Diamond-rated, Lai Wah Heen.

Hilton

Amenities

Fitness center
Free Wi-Fi
Facilities for Disabled Guests
Babysitting or child care
Business center
Car rental
Internet
Concierge service
Currency exchange on-site
Laundry service
Meeting/Banquet facilities
Room service
Indoor pool
No smoking
Restaurant
Bar/Lounge
Air-conditioned
24 Hour Front Desk
Safe
Sauna
Storage available
ATM on-site
Express check out
Pets not allowed
Long-term parking (surcharge)
Parking (surcharge)

Guest Reviews

All Reviews

Couples

Families

Solo

Business

Overall Rating

8.4 Excellent

Based on 6,786 reviews

Location

8.9

Service

8.6

Food

8.6

Breakfast

7.2

Bar and Beverages

6.7

Room

6.5

Wellness Area

5.7

Comfort

5.5

Value for money

5.2

Amenities

5.2

WiFi

4.7

Overall Rating

8.5 Excellent

Based on 3,596 reviews

Service

8.9

Location

8.5

Breakfast

7.2

Bar and Beverages

6.8

Room

6.7

Comfort

5.8

Wellness Area

5.4

Amenities

5.0

Value for money

4.6

WiFi

4.6

Overall Rating

8.3 Excellent

Based on 1,764 reviews

Location

9.2

Service

8.7

Breakfast

7.4

Room

5.7

Value for money

5.4

Amenities

5.1

Comfort

4.9

WiFi

4.7

Overall Rating

8.3 Excellent

Based on 1,085 reviews

Location

9.1

Service

8.4

Breakfast

6.9

Room

6.7

Wellness Area

5.9

Comfort

5.5

Value for money

5.1

Amenities

4.9

WiFi

4.8

Overall Rating

8.2 Excellent

Based on 339 reviews

Location

9.0

Service

8.4

Food

8.3

Room

6.6

Comfort

5.5

Value for money

5.4

Amenities

4.7

WiFi

4.5

Recent Reviews

All reviews
Positive
Neutral
Negative

Find reviews that mention:

eaton centre

great location

parking garage

hotel has a great location

hotel was nice

great location in downtown

comfortable beds

walking distance

great place to stay

room is a bit too small

clean hotel

great hotel

hotel was close

close to a subway station

express bus

warm cookie

warm cookie when you check

6.0

Good location

Pros: Location and staff

Cons: EXpensive for what I received. Very few TV channels, poor wireless service, no free coffee in am, no free blast Too expensive for price

Reviewed Oct 2016

review from
7.4

Overall nice hotel

Pros: Friendly staff, great location

Cons: We didn't get the size of bed that we had prebooked, the hotel was sold out after I had already prepaid.

Reviewed Aug 2017

review from
10.0

Good Value

Pros: I liked that the street was not busy, the hotel was clean, the staff was polite and professional, there is a sundry store and on-site dining. It is walking distance to Eaton Centre. They provided extra pillows and towels in our room prior to check-in.

Cons: Housekeeping failed to replace each towel they removed and left us with only one roll of toilet tissue. We were on an Hilton HHonors floor but no one explained to us what made our floor different from non-HHonors floors. We are Gold status and were not offered an upgrade despite being offered one online for extra payment.

Reviewed Feb 2017

review from
8.5

Pros: Great hotel. 20 minute walk to the rogers centre and the CN tower. Nice and clean. House cleaning staff were friendly when met in the hallways.

Cons: Front desk Staff were rude and unhelpful. Someone had vomited in the elevator and when alerted they were rude. Over an hour later when we came back it was still in the elevator.

Reviewed Jul 2017

review from
2.5

Rip off!

Cons: 1st of all it was false advertisement as to what room I would be getting. I booked a room with 2 beds and I got one king for 2 people. I know what I booked & the 3rd party site switched it after booking. Anyway one of the managers who were dealing with people was very rude. To make matters worse they tell you that you can't have any visitors in your room after 9. Never heard of a stupid rule like this ever! Hilton won't ever get my money again.

Reviewed Aug 2017

review from
8.8

An Unexpected Delight

Pros: I came to the hotel because I was leaving my boyfriend and had a day before I could go back to America. I figured I'd splurge on myself and enjoy a soft comfty bed. Overall things were lovely and I enjoyed my stay.

Cons: I wasn't told about the deposit that would be taken from my card or the fact I would not get it back. Also being told utensils cost 4$ and there were no napkins or paper towels in the suite, my only issue

Reviewed Sep 2016

review from
7.7

Great location and friendly staff, but with "hiccu

Pros: The location couldn't be better! And the concierge, Jing, was very knowledgeable and helpful! The free wi-fi was a life saver as I was traveling internationally, and the business center was very helpful when I had to send a last minute invoice. I enjoyed the 24-hr sauna and found the beds to be comfortable.

Cons: The restaurant tended to close earlier than their posted hours, which made for some disappointing evenings. Also, the tap water has a distinct murky color which was unsettling. My room was next to the hotel's storage closet, so each morning I was woken by slamming doors and bustling about.

Reviewed Apr 2016

review from
9.7

Pros: They allowed us to keep our car in underground parking after check out wothout an additional fee which was very helpful

Reviewed Jun 2017

review from
10.0

Clean and comfy

Pros: Beds were very comfortable Very clean rooms. I like the cookie at check in. Very modern and well Kept

Reviewed Jun 2016

review from
9.7

Excellent experience

Pros: The hotel staff were very friendly, especially at 2 AM on Friday, as our flight was cancelled and we had a round-about journey to Toronto from Phily. Breakfast was very good, and wait-staff for it and the dinner on Sat. were cordial and welcoming. We were made to feel welcome, even though our soccer team was playing Toronto for the MLS Cup.

Reviewed Dec 2016

review from
2.0

Refused to change dates of my reservation

Cons: This was an awful experience. The staff were rude and unwilling to change the reservation. They refused to help and did not offer adequate explanations. The rooms are tiny and cramped and I left with a bunch of bed big bites.Horrible stay.

Reviewed Feb 2017

review from
8.8

Clean and comfortable

Pros: We had a nice stay. The room was clean and the bed was comfortable. The room was small but fine. I would stay there again. Good downtown location.

Reviewed Jul 2017

review from

10.0

Good Value

Pros: I liked that the street was not busy, the hotel was clean, the staff was polite and professional, there is a sundry store and on-site dining. It is walking distance to Eaton Centre. They provided extra pillows and towels in our room prior to check-in.

Cons: Housekeeping failed to replace each towel they removed and left us with only one roll of toilet tissue. We were on an Hilton HHonors floor but no one explained to us what made our floor different from non-HHonors floors. We are Gold status and were not offered an upgrade despite being offered one online for extra payment.

Reviewed Feb 2017

review from
8.5

Pros: Great hotel. 20 minute walk to the rogers centre and the CN tower. Nice and clean. House cleaning staff were friendly when met in the hallways.

Cons: Front desk Staff were rude and unhelpful. Someone had vomited in the elevator and when alerted they were rude. Over an hour later when we came back it was still in the elevator.

Reviewed Jul 2017

review from
8.8

An Unexpected Delight

Pros: I came to the hotel because I was leaving my boyfriend and had a day before I could go back to America. I figured I'd splurge on myself and enjoy a soft comfty bed. Overall things were lovely and I enjoyed my stay.

Cons: I wasn't told about the deposit that would be taken from my card or the fact I would not get it back. Also being told utensils cost 4$ and there were no napkins or paper towels in the suite, my only issue

Reviewed Sep 2016

review from
9.7

Pros: They allowed us to keep our car in underground parking after check out wothout an additional fee which was very helpful

Reviewed Jun 2017

review from
10.0

Clean and comfy

Pros: Beds were very comfortable Very clean rooms. I like the cookie at check in. Very modern and well Kept

Reviewed Jun 2016

review from
9.7

Excellent experience

Pros: The hotel staff were very friendly, especially at 2 AM on Friday, as our flight was cancelled and we had a round-about journey to Toronto from Phily. Breakfast was very good, and wait-staff for it and the dinner on Sat. were cordial and welcoming. We were made to feel welcome, even though our soccer team was playing Toronto for the MLS Cup.

Reviewed Dec 2016

review from
8.8

Clean and comfortable

Pros: We had a nice stay. The room was clean and the bed was comfortable. The room was small but fine. I would stay there again. Good downtown location.

Reviewed Jul 2017

review from

7.4

Overall nice hotel

Pros: Friendly staff, great location

Cons: We didn't get the size of bed that we had prebooked, the hotel was sold out after I had already prepaid.

Reviewed Aug 2017

review from
7.7

Great location and friendly staff, but with "hiccu

Pros: The location couldn't be better! And the concierge, Jing, was very knowledgeable and helpful! The free wi-fi was a life saver as I was traveling internationally, and the business center was very helpful when I had to send a last minute invoice. I enjoyed the 24-hr sauna and found the beds to be comfortable.

Cons: The restaurant tended to close earlier than their posted hours, which made for some disappointing evenings. Also, the tap water has a distinct murky color which was unsettling. My room was next to the hotel's storage closet, so each morning I was woken by slamming doors and bustling about.

Reviewed Apr 2016

review from

6.0

Good location

Pros: Location and staff

Cons: EXpensive for what I received. Very few TV channels, poor wireless service, no free coffee in am, no free blast Too expensive for price

Reviewed Oct 2016

review from
2.5

Rip off!

Cons: 1st of all it was false advertisement as to what room I would be getting. I booked a room with 2 beds and I got one king for 2 people. I know what I booked & the 3rd party site switched it after booking. Anyway one of the managers who were dealing with people was very rude. To make matters worse they tell you that you can't have any visitors in your room after 9. Never heard of a stupid rule like this ever! Hilton won't ever get my money again.

Reviewed Aug 2017

review from
2.0

Refused to change dates of my reservation

Cons: This was an awful experience. The staff were rude and unwilling to change the reservation. They refused to help and did not offer adequate explanations. The rooms are tiny and cramped and I left with a bunch of bed big bites.Horrible stay.

Reviewed Feb 2017

review from

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