DoubleTree by Hilton Toronto Downtown

Reviews

Pros

"Beds very comfy, great location." (in 183 reviews)

"Great location and great bistro." (in 324 reviews)

"Great location and underground parking." (in 64 reviews)

Cons

"Debit card deposit still checked room" (in 5 reviews)

Show reviews that mention

+

cn tower

warm chocolate

eaton centre

downtown toronto

warm cookies

walking distance

great location

parking garage

staff were friendly

bed was very comfortable

small room

breakfast included

close to a subway station

credit card

Okay

Aug 2018

6.0

Last minute trip to Toronto

The staff was very friendly

Found hairs in our bed and some bugs place looks a little worn
Okay

Jul 2018

6.0

Older hotel , clean

The room was clean, corner room with lots of light. Easy check in and out.

Extremely loud old fashioned air conditioner, going off and on. No ice machine on Hilton honors floor. Remote did not work, and had no wash clothes in room. Not a luxury hotel.
Poor

Mar 2018

2.0

Stuck in Elevator! Hotel Mgmt. = USELESS & INCOMPETENT Refused Refund

Worst hotel MANAGEMENT EVER! Was stuck in DoubleTree Hilton's downtown Toronto elevator for over an HOUR and management did NOTHING!! Only reason I got out was because I called the fire department and THEY got me out. DoubleTree sent an old man with a flashlight over an hour later. If I didn't take it upon myself to call, who knows how many more hours I would have spent there. Then they had the audacity to NOT REFUND either of my 2 nights because it was booked w/ a 3rd party provider. I didn't get stuck in the 3rd party provider's elevator, I got stuck in YOUR ELEVATOR. Avoid at all costs as management will not take care of you. Any other hotel would have refunded and given multiple free nights.
Good

Nov 2017

6.5

The location is great.

I had a problem with my reservation and was checked out a day earlier than expected on a group business trip. I was offered no help with my luggage.
Excellent

Oct 2017

10.0

Brilliant location!

It was walking distance to where I needed to be! Fantastic room, bed, clean, great desk for work. Loved it! Will be back! Close to eating places. Didn't get to use the pool or fitness centre but great they have them and close to St Patrick station. Staff were great. Love the warm cookie on arrival! Great deal

Nothing
Excellent

Oct 2017

9.7

Great staff and food

The staff went beyond to meet my needs. Always cordial and friendly.
Good

Aug 2017

7.4

Overall nice hotel

Friendly staff, great location

We didn't get the size of bed that we had prebooked, the hotel was sold out after I had already prepaid.
Mediocre

Aug 2017

2.5

Rip off!

1st of all it was false advertisement as to what room I would be getting. I booked a room with 2 beds and I got one king for 2 people. I know what I booked & the 3rd party site switched it after booking. Anyway one of the managers who were dealing with people was very rude. To make matters worse they tell you that you can't have any visitors in your room after 9. Never heard of a stupid rule like this ever! Hilton won't ever get my money again.
Excellent

Jul 2017

8.8

Clean and comfortable

We had a nice stay. The room was clean and the bed was comfortable. The room was small but fine. I would stay there again. Good downtown location.
Excellent

Jul 2017

8.5

Great hotel. 20 minute walk to the rogers centre and the CN tower. Nice and clean. House cleaning staff were friendly when met in the hallways.

Front desk Staff were rude and unhelpful. Someone had vomited in the elevator and when alerted they were rude. Over an hour later when we came back it was still in the elevator.
Excellent

Jun 2017

9.7

They allowed us to keep our car in underground parking after check out wothout an additional fee which was very helpful
Excellent

Feb 2017

10.0

Good Value

I liked that the street was not busy, the hotel was clean, the staff was polite and professional, there is a sundry store and on-site dining. It is walking distance to Eaton Centre. They provided extra pillows and towels in our room prior to check-in.

Housekeeping failed to replace each towel they removed and left us with only one roll of toilet tissue. We were on an Hilton HHonors floor but no one explained to us what made our floor different from non-HHonors floors. We are Gold status and were not offered an upgrade despite being offered one online for extra payment.

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