Associates, the good and bad
The woman, Madeline, who checked me in and out was exceptional and is the example for all of the other associates there. She made sure at check-in that I was comfortable, she asked about my flight in, and made sure that I had a map and was situated well to use the PATH and other means to get around Toronto. The hotel was clean and modernized and room service was excellent. The room service associates were exceedingly polite and friendly.
I arrived early Sunday and was in conference all day and jetlagged. I couldn't wait to put in a long rest since I wasn't in conference that morning. I put out the "Do Not Disturb" and latched the door. At about 9:00 am Monday morning housekeeping opened the door. When I got up to see what was going on I told her no services at this time. She said she was having problems with the door because the RFID was flashing yellow (which was explained to me the yellow light meant that the latch was on. She persisted until I let her in. She cleaned the bathroom and left, but my day was just going to have to start I guess. As I saw her throughout my stay she was not the most polite. Very terse "Hello"s, if at all.
Loved the security lady on 10th floor!
Security lady was very nice although we were a loud bunch!
The room was rather tight for a "suite"
Clean and comfy room with a great view of the City of Toronto. Loved the "Club" experience on top of the Sheraton ... it was worth the extra cost. It was great to be able to leave your coat and boots behind and go underground shopping!
Would visit again!
Everything was great from the moment we walked in to the moment we left. Being in the downtown area they did the best to make there guests free at home.
Besides the fire alarm that went off in the evening. That was somethings that wasn’t in our control. everything was good. No complaints.
I ask for and receive one of the best views in the city. As my first rip outside my country the staff was extremely welcoming & friendly.
Bed was very comfortable
Center of the city, with access to many restaurants, and most importantly my Client.
Old, room needs updates. Moldy fountains.
Great hotel. Right down town. Lots of food options within a few minutes walk. Good conference hotel.
The staff were amazing! Very nice hotel.
Wifi not included. Not crazy on the fact that they make you pay for it.
Our view of the Sheraton
Very clean and comfortable, good lighting and great view. Exelent location to downtown entertainment,food and attractions.
Ice box or mini fridge is always a nice for a stay but not included in the standard room. Cable included in room not easy to navigate.
Excellent weekend on the city
Great hotel in a great location. Excellent staff and facilities. A very festive feel throughout with the MLS Cup in town along with the holidays. Would highly recommend.
Immerse yourself in the excitement of the city at Sheraton Centre Toronto Hotel. Perfectly situated in the heart of downtown's Financial and Entertainment districts, our 4-star hotel is ideal for every visitor. Business travelers will appreciate our setting near the Convention Centre and local corporate offices as well as our full-service business center and expansive meeting and event venues. All of Toronto's attractions, from Eaton Centre to CN Tower, are within easy reach of our family-friendly hotel. The subway is also close at hand for added convenience. Our updated guest rooms feature city views, upscale amenities and plush bedding to ensure you are rested and ready for the day. Go for a swim in our heated outdoor pool, or workout in our 24-hour fitness center. Enjoy delicious food in our restaurant or stop by our cafe for freshly-prepared coffee and treats to take along on your adventures. Whether staying with us for work or fun, we look forward to welcoming you to our downtown Toronto hotel.
Based on 7,467 reviews
Value for money
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