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Location and leisure facilities. The hotel could be so good, but misses the mark. Very slow service - poorly cooked food - expensive dinners for what was available - dirty crockery - wanted to charge for using the in-room safe
We enjoyed the dinner and the time afterwards in the bar. Team were very helpful. The heating in the bathroom was not up to what was needed during a cold spell.The room was furthest away from the centre.
Needed bedware changing , but otherwise perfect as above
The atmosphere in the bar in the evening was relaxing and Christmassy and the bar food and breakfast were excellent. The bar area could have been a bit warmer.
We found it to be a high class hotel with very good buffet breakfasts and a wonderful view if the bay We found the hotel car park very dark and dingy
General ambience and helpfulness of staff. The evening meal was of a particularly high standard. Too much chlorine in the swinning pool!
The hotel staff were very helpful and polite and the hotel itself was very comfortable The room wasn't warm enough, neither was the water in the shower/bath, and I had terrible trouble parking near the hotel on the night I arrived, I assume due to a function there ?
The staff were polite and extremely helpful. The hotel was comfortable although the lift was a little small.
Very accessible None
Breakfast was excellent and the view from the dining room was amazing. The staff were always on hand and very helpful.
Clean and quiet for a large hotel At the cost per room, I would have expected WiFi to be included rather than £15 a day.
This was a great hotel my husband took me for my birthday and the staff made us so well come. We will look at going again very soon.
I had an amazing sea view which I was not expecting.
The room was excellent with splendid views. The meals were good and the general service of the staff was good. I thought some of the prices for basics was a little excessive.
location and facilities are excelent. The sea view was fab. We had with us our grandaughter, who is a young baby , the staff were so helpful with her needs in the restaurant, i can highly recommend them. price of car park is expensive at £7 per night
Check in was very easy. Staff very helpful. Altogether very enjoyable stay. We did not feel we should have to pay for parking in the hotel carpark. Our room was at the back and noisy. Bath was very small.
breakfast was great bit dissapointed with the size of the room and our view from the room was the car park
everything, we thoroughly enjoyed our stay it was very hot in the evenings, and the swimming pool was very busy in the afternoons when the schools finished
Room was pleasant. Price: remarkable Breakfast: poor. Fresh fruit was soggy - appeared it had been chopped up the previoius day. Bread - likewise; limited choice. £7 to park the car!! General ambience was that of a hotel housing DSS folk.
Peacefull and relaxing time in a beautiful, immaculate house. Attentive owners who care you have a good time.
the room was wonderful and really comfortable
Graham and Tracy are the perfect hosts, we were made to feel 'at home' as soon as we arrived. Hotel and room beautifully decorated with tasteful furnishings and immaculately clean. Breakfasts are superb.
Everything! The rooms were beautifully decorated and spotlessly clean. The breakfast was cooked to perfection and the owners wer lovely people.
Everything about the place was fantatstic and the owners were so attentive to our needs.
attractive comfortable surroundings.Good location.
Very relaxing and a very warm welcome - would recommend
Very nice and central location. Made to feel very welcome.
The hospitatlity was wonderful as well as the food. The rooms were clean and well lit. Updated bathrooms en suite.
We liked the fact that our hosts were friendly and helpful, the food wasdelicious and the rooms immaculate. As it is a smaller guest house, our hosts provided a service which was personal to them to which they can be proud of. we liked everything about the hotel.
Had a great weekend at this hotel - the room was fantastic, very comfortable and hotel was in a good location for the centre. Breakfast was yummy and we were made to feel very welcome. Will def be going back.
The room and hotel was of a high standard with well decorated rooms and a very comfortable bed, the staff were friendly but not over bearing. i will be visting this hotel again.
friendly hosts clean very large room helen and phil could not do enough for you will be going back
We have just stayed for 5 nights at the Carlton Court Hotel and thoroughly enjoyed every minute. The hosts Phil and Helen made us feel very welcome and they cant do enough for you. The breakfasts are delicious with more than enough choice. This hotel is definately recommended and hope to stay there again in the Summer.
Friendly and helpful proprietors, clean, quiet, well-equipped comfortable rooms, superb breakfast, best hotel in this class we have experienced in many years No
Nothing was disliked
The proprietors were very friendly and helpful. The room very clean, very comfortable and the breakfast excellent. Nothing.
Would recormend Not the best shower & slow hot and cold water but not a reason to complain
staff very welcoming and friendly
The hotel was beautiful and elegant, it was the only hotel I can say I have stayed at and been made to feel absolutely number one waited on hand and foot. Amazing experience.
The beautiful surrounds in the rooms,and all the furniture and fittings.
Very friendly staff, excellent breakfast. the room was spacious, clean and well decorated.
Everything, the location and especially the the staff. The welcome by the owner was a pleasent surprise in one of the best surroundings ever. A perfect few days.
A warm welcome from the owner, Craig, started off a very enjoyable stay. Beautiful room, excellent breakfast and a good location, 10 minute walk from town centre.
That you were treated as an individual, and made to feel very welcome. The hotel has a very relaxing and tranquil atmosphere about it. The decor very beautiful. But mostly i enjoyed sitting listening to Craigh play the piano whilst i had my breakfast.
staff were outstandingly friendly & very welcoming! Room & ensuite immaculate. A menu for breakfast?! Bagels with smoked salmon & scrambled egg - delicious! a bit out of town, 10 minutes uphill walk, not for the unfit!
The hotel owners (and staff) were all incredibly helpful and it is a clean and well-run establishment. Would have no hesitation recommending to others. Excellent stay.
Excellent Staff, service and breakfast, very clean throughout Was expecting a slightly larger room
no ventilation in the bathroom
Cleanliness of rooms are to a very high standard. Choice of breakfast is very good. Staff are friendley and informative of location. No problem with parking like some places in this area. We will return to this venue again soon. No
Friendley and helpful staff , cleanliness of the rooms. n/a
Very relaxed atmosphere - great staff quite small rooms but very nice
This Guest House /bb was absolutely fabulous. We were only there for one night but we never wanted to leave. The Bedroom was luxurious and had everything you could need in it. Hairdryer, Bathrobes, soap, shampoo, conditioner and shower gel, Huge bath towels for when you manage to drag yourself out of the brilliant shower,Tea/coffee (with fresh milk in a chiller in the corridor along with cookies and muffins to help yourself to). Iron and ironing board, dab radio, tv. You only need to turn up with your clothes!! The breakfast was excellent with a massive choice of juices, smoothies, yogurts, pastries, cereals etc etc and then your cooked breakfast. Would I reccomend the The Somerfield??? Yes - without hesitation!!! Didn't come across anything I would change or was not happy with.
The way you were made welcome. The rooms were very good. The breakfast was very plentiful and very tasty. The whole experience was as good as it gets. Even a 5 star hotel would go a long way to beat this.. The management made it feel like your own home.
Attention to detail
Everything was perfect the personel service really pleasant best accommodation ive stayed in for along time..
The very high quality decor and fittings in the room
The Hotel is really a Guest House, the owners although very friendly and clean have not much experience in hospitlity, the room was small and cramped although clean and tidy and decorated to a good standard, Carparking is disasterous The Guest House boasts five double rooms yet there is parking for three cars, but this is stacked with exit for cars in front making it necesary to request other guests to move their vehicles, the owners also have two cars which they park on site. breakfast was small, not much choice, dinning area was cramped whilst we were there only three rooms were taken I would think when the Guest house is full this could be uncomfortable. in all I would say value for money, would not recommend. very restricted parking, small rooms, cramped dinning area, breakfast bar restricted to small welsh dresser, in doorway to kitchen no room for dishing cereals which were presented in tupper ware pots,room for only one person with bowl in hand helping themseves to cereal whilst doging staff walking to and from kitchen. other reviews do not accurately reflect the level of this establishment, I'm afraid out of the five Hotels we stayed at on this tour of the West country this came last by a mile
We were made welcome as soon as we arrived. The breakfast was brilliant and the options were very good. The room was excellant and very comfortable. We came away feeling we had been nicely spoilt !
Owners of the hotel are fantastic. They were really helpful and suggested some interesting places to visit. It was really nice to spend time there. Hotel is very comfortable and clean. I hope we can come back there and I will recommend this place to my friends.
Excellent clean, well decorated, furnished room. The food was excellent. The owners are very good straight-forward people who want their guests to have a good stay at their hotel. Highly recommended. No complaints.
The friendlliness, helpfulness of the owners and their lovely clean and welcoming home.
Both Jo and Will (the owners) were very accomodating, polite, friendly and made our stay a very pleasant one. the only thing i could possibly pick fault with was the fact our room didn't have double glazing and being a light sleeper i was awoken by the odd noise but every other aspect of the hotel more than made up for that slight discrepancy
The four poster room was great, the owners could not do enough for you, even a cup of tea with a small cake on arival.
The excellent service from the owners. They were very friendly and helpful with what activities were available in the area.
Owner/Staff very friendly, and welcoming.
A very well decorated and exceptionally clean hotel with a very warm, friendly and informative landlord and lady. The brekfast was always freshly cooked to eat and presented. The bed was an absolute dream of comfort. NO
Traditional seaside hotel in spectacular slightly out of town location at the heart of a beautiful Regency crescent
Location, very quiet and picturesque Lack of room service meals for late arrivals, difficult to park when hotel is busy
The Osbourne has a great location looking out onto the sea. It is a very grand looking building and the rooms are a decent size and very comfortable.
I liked the design and the facilities. NA
the staff were fabulous. the location & views from the hotel are outstanding we could not have asked for anything better
restaurant staff in the evening were excellent and our meal very good. terrace bar staff were not as good rooms very small and walls like having cardboard between you and your neighbours. not good enough for this rating of hotel
Locatiion. Quality of the staff.
Everything was very lovely about the hotel and made me feel like on holiday instead of a business trip. Only the cardio eqiup in the gym needs to be updated.
The classic architecture of the building the leisure facilities were a bit disappointing
nice clean hotel, very friendly staff, nice size bedroom,good food, lovely grounds and veiws. Worst thing about hotel was distance from centre, although it is walkable
We had a very nice family room which was very large and comfortable for all of us. The hosts were thankfully very understanding and accommodating of small children!
The friendliness of the owners,cleanliness of the facilities,The fact that your breakfast was cooked from scratch no pre cooked food was used.
Cleanliness and hospitality of owners Andy & Carol
Very friendly atmosphere. Spotlessly clean spacious room ("superior") which had a huge bed, quality furniture and small shower ensuite. Good breakfasts. Easy walk to station and seafront or bus stop few yards away.
Friendliness of owners and location for town was very good
We were made to feel very welcome by the owners, shown to our room and given a welcome pot of tea and biscuits. Throughout our 4 days there, nothing was too much trouble, excellent breakfasts, and friendly, as well as informative, conversations. The location was ideal for a walk down to the sea front or the train station, with regular bus services nearby if we wanted to go further afield.
The owners Carol and Andy were very pleasant and helpful, suggesting places to visit and things to do.The accommodation was very clean and modern. The breakfast's were excellant. Cannot praise them enough. The bedroom and bedding was beautiful, but we were very warm at night. A top sheet for warm weather might be helpful.
Our stay was so relaxing from start to finish such a great couple that run this place and we will go back.
Bright , light and clean. Nothing.
location was excellent, could get to lots of popular places quickly. The en suite shower was on the small side, a larger person would have had difficulty.
very friendly proprietors, excellent breakfast, nice bar and lounge, tasteful decor, good parking and location superb there is nothing to dislike about this hotel
The staff were helpful and friendly, the room is immacculate, the breakfast fantastic (including own filter coffee - even decaf!), bus stop outside front door, walking distance from harbour, car parking all day for free, reasonable rates.
The hotel was very comfortable. Breakfast was very good and youcould have a variety of choices. The owners were very helpful and would do what they could to make your stay as relaxing as possible.
Nice friendly atmosphere, very pleasant breakfast
We both travel a great deal and have not come across such a high standard of decor in a room, very impressed no
Very clean, Modern bathroom fittings. Quality furniture.Super breakfast and friendly staff Only downside is the steps to the Hotel and adjacent Car park and we were on the top floor. Not a problem to us but could be to others.
Hosts were helpful and friendly. Clean, comfortable room and good breakfast. Close to lots of restaurants and bars
excellent staff - very friendly
the location, hotel and staff wonderful will recommend to friends and family plus two cars parks which is a bonus in torquay
good clean hotel, very good breakfast
location was good. breakfast was excellent. noise from traffic and heating.
the bedding was clean hotel is grubby and in need of refurbishment
Location of the hotel, helpfulness of most of the staff, and with one exception the quality of the food. The hotel regularly ran out of stock items like mushrooms and fresh bread, and attempted to disguise stale bread by toasting it (toasted prawn sandwich!). The hotel appeared to lack a strong management, and took on committments that inpacted adversely on the overall standard of service provided.
Excellent position and despite being on main road, not too noisy. Staff very helpful. Lots of stairs, bathroom needs attention.
rubbish nothing worked holes in roof buckets everywhere ... no tele working loads of stuff broken no entertainment
Good location with excellent parking facilities with large room and sea views Disappointed to learn that the hotel was sold while we were there and hope that the new owner maintains the current prices and retains the staff who we cannot praise too highly. The television - it was hopeless - kept freezing on us - even the staff who were most helpful and tried to assist, could not get it put right
Very friendly staff, good entertainment only the stairs!
Superb value for money!!!! Reception, restaurant manager and bar staff were very friendly and welcoming - Breakfast Monday morning was lovely and very fresh. Overall cleanliness of hotel was good. Lovely clean crisp linen! However we missed the Restaurant Manager on Tuesday morning for breakfast. The appently unsupervised waitresses were not so friendly and the service was poor. After seating us and directing us the the rather stale and crusty looking breakfast buffet they disappeared (together) for a fag break. We then had to wait 20 minutes for them to return for us to be able to eat as there were no plates anywhere to be found!! Please get rid of that horrible breakfast buffet. It was so much nicer when our breakfast we made to order (as on Monday). The hotel is in need of modernisation, but nothing I would really complain about as it offered such great value for money. The tiles in the swimming pool were dirty however.
The staff were a credit to the hotel. Very friendly & helpful. It was a little shabby in places, including our room, which was so packed with furniture, it made it even smaller.
pleasant staff location & room size 1,Rooms are dated need modernizing . 2, Hotel general state of repair, needs addressing , wonderful hallways & stairwells decoration needs renovation plaster on ceilings missing covered by plastic sheets.Outside repainted.3, Some facilities not available outdoor pool in poor state of repair would be a lovely feature if Maintained.Gym not what expected
Hotel was very comfortable , breakfast was excellent and staff were very friendly. The owners helped us out when we were in a fix - they have hearts of gold. The location was great for getting out and about in Torquay.
Within 20 mins of booking on website I was called by hotel with confirmation. staff friendly & attentive. good location close to town & marina 8 min walk None
Cheap and cheerful. Room small but comfy. Stayed only one night - would probably find it too small to stay a whole week. Need to be fairly fit to climb the hill back from the town. Parking very tight. Overall would recomend for one or two nights especially at that price!
Every other hotel that we have stayed in replenished the tea, coffee and milk, this was not done in the whole 2 days,
Excellent service and breakfast. Very clean and tidy. Great location near all restaurant,bar and harbour.
Nice clean and friendly hotel Room a little bit small
Close to main area and shops only a short walk away
A lovely hotel within walking distance of Torquay. Welcoming staff who are very friendly. Last bit of walk to hotel is a bit steep.
My wife didn't complain about anything so it must have been good as she doesn't like Hotels or B&B normally . The owners were very good
food good The pictures were very deceiving, room was not as in advert, much smaller.
the hosts were nice location good food was good hotel parking
nice friendly hosts, excellent room, excellent breakfast the car park was a little difficult to get into and out of
How friendly the owners were, made you feel very welcome. Great breakfast! Very central to town.
The breakfast was very good, The bathroom was tiny, with a basic shower and the water pressure was very poor too. however this did not impact on our 2 day stay at all.
friendly people who run it steep zigzag drive upto car park
Friendly close to harbour and restaurants
it was very relaxed very welcoming and right next to everything.
Central location.very easy walk to town.good breakfast. We arrived to be told we had not been booked a room there,even though I had a reference no from activehotels.when I got home I queried it and was told the hotel had received my booking and they had also received a fax to confirm my booking.we were disappointed but took the only double room left,which I have to say was not the best.the window had been propped open with a piece of wood,the ceiling in the bathroom was covered in dust/cobwebs.it was dingy and outdated.we took the room with a view that we only needed to stay a night!the car park was very difficult to negotiate.whilst we were there a chap managed to ground his car on the hlly car park,he ended up parking outside and the following morning received a parking ticket.
The car park is not for the faint hearted. Unable to shower as a hose over the bath and no shield to enable a shower
Made to feel very welcome with complimentary drinks on arrival. Friendly staff, nothing too much trouble.
Friendly atmosphere, felt welcome; very helpful owner and his wife; off street parking, though may be difficult in busy periods; lovely room though not the one I thought I had booked with booking.com as the picture and room did not seem the same However I would happily have this particular room again; most important the hotel was free from annoying noises during the night. Superb TV Hot and cold water very slow
Very warm welcome. Nice clean room which lovely white fluffy towels and an excellent array of toietries