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Location and leisure facilities. The hotel could be so good, but misses the mark. Very slow service - poorly cooked food - expensive dinners for what was available - dirty crockery - wanted to charge for using the in-room safe
We found it to be a high class hotel with very good buffet breakfasts and a wonderful view if the bay We found the hotel car park very dark and dingy
General ambience and helpfulness of staff. The evening meal was of a particularly high standard. Too much chlorine in the swinning pool!
The atmosphere in the bar in the evening was relaxing and Christmassy and the bar food and breakfast were excellent. The bar area could have been a bit warmer.
Very accessible None
The staff were polite and extremely helpful. The hotel was comfortable although the lift was a little small.
We enjoyed the dinner and the time afterwards in the bar. Team were very helpful. The heating in the bathroom was not up to what was needed during a cold spell.The room was furthest away from the centre.
Needed bedware changing , but otherwise perfect as above
The hotel staff were very helpful and polite and the hotel itself was very comfortable The room wasn't warm enough, neither was the water in the shower/bath, and I had terrible trouble parking near the hotel on the night I arrived, I assume due to a function there ?
Friendly helpful staff, quiet location, nice environment. Restaurant was closed
quiet area very small en-suite. Had to look for reception staff as no one around. was not given info about breakfast or use of TV when checking in
The owner was lovely and made me feel very welcome. The bed was comfortable and it was nice to have the freeview TV I would be nice to have the internet.
great room, great location, good breakfast and friendly helpful staff.
beautiful room, friendly staff, good breakfast
close to beach and all amenities, good sized car park.
The friendliness and location The restaurant was closed which was very disappointing to me as I prefer to eat in the hotel. With a young child with me we had to go out every night to find somewhere to eat
We stayed in Torquay for the events surrounding the Agatha Christie anniversary. We found the Hotel an excellent base, for its proximity to the main places of interest -Museum, walking tour, Peignton Library, & the Promenade Also, the Hotel had an old-fashioned air, in keeping with the event, without being in any way 'down at heel' and the breakfasts were good not really
The lady who runs the hotel is lovely. The hotel is very clean and beautifully decorated. Breakfast was good. It is a good 25 minute walk into Torquay.
Advertises a bar which did not open, also said it was close to town centre but was a half an hour walk away.
Staff Friendly and very helpful
Hotel was reasonable for the price,food was not bad, room was good with sea view, beds were not that good, old age i think
Unable to get acess after midnight without keeping someone up. puts pressure on you to return when if at a function that is not always possible
The rooms were comfortable clean and the sea views were a definite bonus
The staff were very nice and helpful, the room clean and although full was very quiet and relaxed.
It was very nice to have an outdoor swimming pool as the weather was really good and the staff were really friendly.
Clean, warm friendly hotel with great views of Torbay The management are doing a good job with a tired hotel.
Very friendly and helpful staff. Good prices for drinking and excellent food. Highly recommended . Sea views. We'll return here.
Lovely location, right on sea front, only stayed one night in winter but would be ideal for summer stay. Good quality TV and shower worked fine for me! Cannot comment on food as stayed on room only basis. Needs a refurb, very tatty, which is a shame as could be a beautiful hotel.
Comfortable, clean room, friendly helfpfull staff
Staff most kind and helpful, courteous and proffesional. Very well decorated and a pleasure to reside in. Tv in room was poor, food quality offered did not match the general High standard of the Hotel
i stayed at the livermead house as i was attending a wedding there the staff were very rude and the hotel was shabby.
The hotel was very luxurious and impressive in the downstairs facilities with a good number of staff. The bedroom decor was very dated and the ensuite needed considerable work; the tiles were cracked and the shower was inadequate. The room needed double-glazing.
Good food polite staff Rather expensive meals
The staff were extremely attentive and helpful and the food was very good. My single bedroom was dark and shabby.
Staff were attentive and helpful. Breakfast was satisfactory and the lounge was comfortable. I appreciated a local real ale offered in the bar. Mould on tiles in the bathroom
The rooms we were given were too small for a double and twin room, and barely any room to walk around the beds. The walls were that thin you could clearly here the toilet facilities in the adjacent rooms. This hotel clearly needs updating in all areas.It clearly caters for the elderly in all areas, especially the entertainment.
Staff very helpful. Food excellent Rooms in need of updating.
Well appointed hotel. Lovely bedroom overlooking pool/terrace and bay. Good food. Service excellent.
Lovely view of the bay and a very comfortable bed room. Beautiful dining room, excellent food, very attentive, courteous and friendly staff - a very enjoyable experience. Hard to find fault in any way.
Location in relation to reason for my visit.
We had a really good time - relaxing in the pool/spa plus plenty on the doorstep to visit & entertain us
Everyone very helpful. Location good. Ideal for bus service into Torquay
Friendly staff Was aimed at families and I was there on business - not really a criticism but will influence my choice next time
The facilities, the friendly staff, nothing is too much trouble
good facilities. not enough for children to do, no play area ie, a slide or swing would be nice as children are welcome at the hotel!!!!!
the swimming pool and facilities. Two beds put together to make one.
Great facilities & good value for money Rooms look as if they have been done up in a hurry
The staff were good Blinds didn't shut properly so let loads of light in.
The staff were very friendly and helpful, the room was comfortable and we found the food most enjoyable. We also enjoyed the use of the indoor pool.