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generally a well maintained hotel but some areas a little shabby - good restaurant and excellent service from staff A little old fashioned and food could have been more modern but this should not be taken as a criticism of the quality of the food served.
friendly staff, food excellent late breakfast 0745 is no good for working people
staff polite and considerate,would recommend deluxe suite for that special break.
Clean, comfortable, excellant food Noisy front rooms from the traffic
Great location and views. Inadequate parking - I got the last space and didn't dare go out. Ridiculously small toilet/shower room - you had to samba under the washbasin to sit on the toilet. Filthy windows - I paid extra for a sea view and couldn't see it. Cold breakfast with dishwater for coffee.
Great staff & for what I paid it was great value for money
All the staff were most considerate, polite and helpful. I returned home at the end of the break feeling relaxed and grateful for my experiences. I shall be returning in the near future. Not applicable (see 1 above)
We enjoyed the food very much and thought that the location was very good. Although the weather was reasonable for the time of year it was nice to be able to go outside onto the terrace. We thought that the lift was too small. The rooms are tired looking and need to be updated as does the bathroom, particularly the shower which was not of the standard we are used to in hotels these days.
Staff were excellent & very friendly
Popsition is convenient and I'm sure that when the weather isa good it would be a lovely view!
Ensuite Shower, Digital TV, near beach, free wifi internet. Near Road (Traffic Noise), No mention of dogs on website
Extremly comfortable and clean. Owners really nice and friendly no
Cleanliness of hotel, good location, friendly. Excellent breakfast. Shower not very powerful
Location Small car park - cars tightly parked. Would have liked more tea/coffee supplied in bedrooms, although extra available on payment.
The owners of this guest house are excellent people that will give you a wonderful breakfast and have ready a lovely room. Great to have a car place so you can leave your car in this "you second home".
Very friendly, extemely clean and comfortable and the food was excellent.
ideal location, easy walking distance to torquay or paignton on the main road, regular buses and a superb breakfast, friendly staff will certainly visit again, we enjoyed our stay.
It was exceptionally clean, very warm and also quiet. Nothing, it was perfect for our stay.
Owners very friendly made us feel welcome hotel exceptionally clean
Friendly and easy going close to amenities.
Helpful friendly staff. Large room with good balcony and lovely sea view. Appallingly bad old mattresses. Inadequate bedding. The counterpanes had thin flat padding and we were very cold; they were also badly stained on the inner side which covered one. We asked for extra blankets and were given one each; they were grubby and torn. They brought a portable heater which sported a red label warning not to be used because faulty. They brought a new one. The kettle didn't work; they brought a new one. We spent our nights cold, painfully uncomfortable, and in revulsion because of the dirty covers. Unfortunately we were on the second floor with no lift, many difficult doors to negociate, especially one at the top of three stairs where one could not get one's weight behind to shift it. Not for old or remotely frail folk
Lovely comfy chairs in the room. Very helpful friendly staff due to rather dated, though comfortable tatty regency style, sockets were hard to find.
Staff polite and courteous. Breakfast excellent. Good sized room. Needed to stay longer to appreciate the hotel Our room in the hotel was in need of a little decoration to warrant the price charged for our one night stay.
relaxed and friendly atmosphere seeing dogs being walked past main restaurant during meal times
Food was excellent, Reception and Room maid very polite and helpful Found dining a very stuffy experience the Head Waiter was extremley unfriendly although the waiters and waitresses were loveley, he almost made the dining room feel like a headmasters office.
The staff were really welcoming and friendly and I liked the location
I have stayed at this hotel a few times and always felt welcome, staff helpfull and polite the bathroom shower needs updating
The Hotel was very hot, the bed was solid and creeked everytime your moved.
The friendly staff and the excellent breakfast
The staff was wonderful, very attentive and polite. Food was very nice – a shame the Oysters restaurant was closed when we stayed, as I would have liked to dine in that restaurant. Quite possibly the squeakiest floors I have ever known!! They have to be tried to be believed! The road just outside the hotel was incredibly busy (Not the hotels fault) but the rooms were suitably double glazed so the sound could be blocked out. I cant’ remember seeing a lift? It was no problem for me – but older or less able guests may have an issue with this.
the chaterhouse land lady was very friendly and welcomng andwe enjoyed our stay the shower wasa bit small
The owners will do anything to help you enjoy your stay at Charterhouse, it is a nice property being improved to a good standard.
The owners Marion and Les were very friendly and helpful and supplied very good breakfasts with lots of choice. Nice to be greeted with a smile and a pot of tea with biscuits. There was nothing we didn't like however in our room (No.3) it would have been nice to have had another small chair.
Great owners, welcoming, awesome breakfast shower was not so powerful
We were given a free upgrade to a Superior Room on arrival.
the hosts' make this hotel special, they are amongst some of the nicest people I've ever met. The breakfasts are absolutely fantastic, and the surrrounding area is beautiful.
Very homely and welcoming. Excellent facilities. would definately stay again.
The breakfast was amazing! The double room was neat and tidy and had a lovely view of the sea. The staff made us feel so welcome and even made us a cup of tea on arrival!
Everything! Wonderful hospitality, spacious and comfortable accommodation with fine attention to detail. Excellent breakfasts and a warm, friendly welcome from the owners. A really enjoyable experience.
The warm welcome by proprietor Mrs Marion Ward and the good cooked breakfasts