Very comfortable bed, coffee maker, free wi-fi No hot tub.
I was very happy with this hotel. Easy access from highway, big, clean rooms, friendly staff, free breakfast. Everything was new/updated - carpets, bathroom fixtures, furniture, beds.
The staff were super friendly. The room was big. There was mold in the bathroom shower (which my wife is severely allergic to!), the heat was stuck on and the room was 79 degrees. When I went to the front desk the employee on duty was apologetic but said there was nothing he could do. So I had to struggle with the window to open it, but alas, it seemed to be jammed shut. Also, I'd like to note, the stains on the bedding sheets was off putting.
Breakfast buffet was surprisingly good. Front desk staff was very friendly and helpful. Room had a musty smell. Maid service disregarded do not disturb sign on the door and attempted to enter the room. Overpriced.
They say that the airport shuttle is available 24/7, but although it runs 24/7, they don't always have available seats. We had to take a 4:15am shuttle instead of the 4:45am shuttle we wanted. So not only did we have to hang around the airport longer than we'd hoped, but we had to wake up at 3:30 am.
Storm absolutely rocked it with customer service. I hope the Storm never ends.
Great bar Expensive buffet
the garden in the inner courtyard, the nature trail outside entrance doors too low and flimsy, lobby and courtyard garden dirty with detritus of the previous day, front desk staff too cool and directed at one another to be attentive and helpful to guests
We like to be ecological responsible and chose not to have towels and bedding replaced everyday. we hung the sign on the door as directed and that wish was respected. What we did not expect was that the bed would not be made and the normal cleaning done. Disappointing.
the convenience of off the highway on the highway. the elevator was out of service, which was not a problem for us, but would be for a handicapped person. And we woke up to a power outage.
My problem is with Booking.com. When I arrived, they did not have my reservation. Sheraton was kind enough to book it, and we were lucky on Graduation Weekend to be able to get a room. This is the first time this has happened to me, and I was not a pleasant experience.
Room and dinning area were very nice They did not honor the Kayak price so, it cost and additional $90 to stay. Please be aware of this.
Big room. Big shower. Comfortable bed. Free shuttle from airport; arrived quickly. Nice restaurant was open late. No place to hang suits in room. Was given a double room for no good reason; voluntarily kept it instead of changing rooms on 2nd night. Mixed up parts of bill that were supposed to go to me vs. what goes to the company. Wound up with entire room rate on my card for what I though was a prepaid room, but receipt was mailed to company not to me.
Room had peeling paint on the ceiling- not something I want to see at over $200 for a night!!
Club room Pool and gym poor
I thought the room was above adequate and the courtyard was very well appointed
the large room and comfortable bed and free water.
The room was beautifull and spacious and clean.
What an amazing deal we got for this place. We accidentally ordered the suite apparently and our room was HUGE. The staff was very friendly and it was a low-key environment seemingly insulated from the bustle around it. The complimentary breakfast was pretty standard, and was well-stocked every morning. Our room was kept clean and we overall we loved our stay. The only issue I guess would be that there is NO indoor pool on premises. We asked and were told our key would work down at holiday inn to get us into the pool and hot tub though. We never used those facilities anyway but we would've if they were on-premises. Also, the floors of the room are surprisingly cold, thanks to the tile in the bathroom. I really have a hard time even thinking of "things I didn't like" because this place is great!
Our room spacious with lots of windows. We liked having 2 separate sinks. Very quiet. We chose it for the cost. If you wanted to be closer to downtown, you had to pay more for the same comfort.
Great breakfast and nice evening reception. The suite was nice for a family. The bedroom was small for 3.
Was far more than expected. Staff was excellent. Suite was immaculate.
Very roomy and clean accommodations. Staff was friendly and helpful. Included breakfast and lunch wasn't gourmet, but the hotel was a fantastic deal, even excluding the complementary meals. Will definitely be staying here when I return to Burlington!
Loved the airy, lodge-y feeling main common area, which we were able to use for a birthday party while there. The staff was exceptionally friendly and helpful. Would definitely stay again. Only complaint was the sofa bed, not very comfortable.
Staff were very helpful and friendly. Breakfast buffet was very good w/ample choices for anyone. Pet friendly, there were tags to put on your room door to let people know a pet was staying there. Large comfortable suites.
Staff was very helpful. Loved the free breakfast, and they provided a pack n' play at no charge to us as well.
Friendly staff. Good food. Although I booked a room online with two queen beds and a fold out - and paid the extra for a jr suite, when we arrived, the room had only one bed. When I called the front, they said they had no record of the request. They could not provide me with such a room because they were fully booked and wedged us into a room with two queen sized Murphy beds and provided us with a cot. There was no room to walk in the room. There was no separate living/dining area and kitchen. My rate was not adjusted downward to reflect the significant downgrade in accommodations. The telephone did not work when we checked in. The TV remote had no batteries in it. I like this resort a lot from past stays. I was really disappointed this time.
The amenities and friendly staff made us feel very welcome. Pillows were too big and uncomfortable, and the tiles and grout in the bathroom was a little moldy.
Very nice amenities and landscapes, super friendly staff, two great restaurants on site. Nice room, nice spa services and easy 30 min drive to Burlington. Didn't love the location. It's not in a charming area really - you get off the road to Essex and then it feels like an industrial zone. As you pull in the Essex, you feel like you're in an oasis, but because the surroundings are unappealing, you're limited to whatever is on-site.
The location was beautiful. The room was nice but not as nice as expected for a posh resort. The toilet was not working properly and when I reported it, the staff seemed uninterested in fixing that problem.
Easy shopping, movie theater and great food.
In room Menus for the restaurants were not up-to-date. Often had different prices listed for the bruch. For example, the brunch was listed at $21.95 and 19.95 but actually cost !19.95
we liked the spa area a lot, the food and the overall atmosphere of the hotel
The room was spacious and meals were superb. The staff was friendly and helpful and the new spa was luxurious. The bathroom was too small and old fashioned for such a nice hotel.
Quiet, clean and comfortable. Easy access to airport and Burlington Parking can be a little tight.
The dining at the hotel is really the attraction since it's associated with New England Culinary Institute. The food, especially at their "Butler's" restaurant was very good. Smallish portions encourage enjoying all courses, including dessert, and the wine list, while limited, had some good selections. If you are impatient, the service can be slow. If you are a foodie, enjoy your companions (and the meal) and make an evening of it. Room service is good and reasonable, given the level of the food. There were some small things -- peeling wallpaper in the bathroom, for example -- that should be corrected for a hotel at this level. While the room was spacious (we had a suite with kitchen, jacuzzi and a small gas-log stove they call a "fireplace") it had a "hotel" feel that failed to set it apart. We felt it was overpriced for what you got, and will probably continue to stay in bed & breakfasts rather than repeat a visit here.
Great food and friendly staff. Loved the curried apple soup.
The room was very clean and well appointed. My son LOVED the indoor pool
Close to airport. Good location. Bathroom was too small. Room was muggy.
Room was spotless. Bed very comfortable. Staff very accommodating. Should have shuttle service to church street( height of restaurants and shopping) and the waterfront
Decor and presentation of our room was pleasing. Very comfy bed. Close to the lake in a decent area. Staff very helpful and friendly. Interiior decor of corridors was poor, carpet needs replacing. I was worried what state the room would be and was pleasantly surprised when I opened the door.
The staff was very nice
Everyone was so friendly, knowledgable and treated me 1st class! View is amazing and room is very comfortable. a++ worth it I wish breakfast was included during our stay.
Polite staff and clean rooms. Had to pay for parking!
I liked the beautiful views of Lake Champlain and the proximity to the downtown area.
The Hilton Burlington always has a great staff and the location of the hotel means you will have a great view of the lake and a quick walk to restaurants, bars, and shopping. Very convenient to get in and out of Burlington to take day trips around VT. Rooms feel outdated and require some TLC to mirror the brand you expect from the Hilton.
Location was perfect for what we came to see. Front desk staff at check out was very helpful and accommodating after letting them know about our stay. Construction in the room above us early Monday morning. The room had clothing left behind from previous guest as well as an employee beer can under the dresser.
Friendly staff Fitness center needs redo
AMAZING! A great location, loved the free bike rental, loved the staff, loved the pillows! Overall, a great stay~
Great location. Worth the extra $ for lake views *Staff is hit or miss. *We booked on Aug 8 for Oct 8 arrival and our room type (King) was "sold out" when we arrived. Seems to me someone just didn't do their job and allowed people who arrived earlier in the day to upgrade their room.
Location and view We did not have a very nice stay. Their was fecal matter on the shower curtain. The room did not smell the best. The ac did not cool the room at all. It was about 90 degrees out during the day and when we went back to the room in the evening the room was hot with the ac on full force. Was not a very pleasant stay especially for $270 a night. The view was great from the room, that was about the only good thing from this stay
Good location. Bummer to have to pay for parking
This hotel was convenient to UVM, and easily accessible from I-89. Clean room, friendly staff, acceptable breakfast buffet.
Hotel was close to highway and offered clean rooms, free breakfast & coffee.
Comfortable bed. Room was not ready for check-in at 4PM. Also assigned room had the heat set so high it took hours for it to come down to a reasonable temperature.
This hotel is fine if you just need a cheap place to stay and don't plan on spending a ton of time in your room. It's clean enough and the bed was fine. It's more of a motel with the doors going right to the outside. You do need a key to use the elevators which helps with security. I personally prefer a hallway outside of my bedroom haha
Staff could have been more pleasant. Fitted sheets are too small and implode on you when you crawl into bed (staff didn't put on correct size as requested). A bit pricey for the accommodations.
It was good and breakfast was very good for the price I paid Nothing everything was fine there
The bathroom floor was in really bad shape. The sync was clogged. The wind was coming in the ventilation system in the bathroom, making noise all night like a whistle sound. Furniture in the room is all beat up and not clean. This is the worst experience in an hotel I've seen and I constantly travel every week for work.
I liked the convienence of the location between my 2 conferences
The hotel and Staff were outstanding. We enjoyed our stay. The agency we booked through booked the date we left not the dates we needed. When we tried to notify the company for a refund we could not get through 5 times and never got through. Please help.
The beds were comfortable and I liked the fact that there was a clean bed cover with each new guest. The location was good and the staff very nice and helpful. Lots of choices for breakfast. Cookies at the end of the day is a nice touch. I did not like the fact that it was so close to main roads. The hotel is not in perfect condition. The rugs and lifts have seen much better days. I had thought from the description that it would be a "grander" hotel. For breakfast, I would prefer better quality : real omelets and scrambled eggs, more natural yogurts.
Clean, comfortable rooms with friendly and helpful staff. Big breakfast and cookies at night. Nice location. We could hear the very loud wedding reception beneath us that went till midnight. I suggest choosing a higher floor or asking about any events when you book or check in.
Great stay,awesome choices for breakfast
This hotel was a good value. It did not have top of the line amenities but theit location, services and all around offering are in line with the rates they charge.
Place was in the right spot downtown, had a wonderful restaurant on spot, overall great place I would stay again The room next to us fought until about 3am and nothing was ever done about it.. I tried calling down but couldn't get thru to the desk for some reason.
Very convenient location - clean facilities - excellent staff
rooms were clean. breakfast was good. location to colleges was good. staff was excellent traffic during week was bad. especially trying to get out of parking lot to college area.
nothing Pool was broken Very noisy, people drinking late in the hallway
Employee's are excellent!!
Bathrooms! Pubic hair on floor. Very outdated foxtures
more fruits in the breakfest
The desk staff was very friendly and informative.
My wife and I had to travel to Burlington on business. This is by far the best hotel we have stayed in, within the $100 room range. New King size bed and pillows. Very clean and comfortable. Free WiFi and business amenities. The room even had USB chargers on the nightstand for our phones. Overall highly recommend and will definitely be staying there again. The building appears small from the front, however once you get inside it opens up. Parking can be a pain if they are getting full.
Excellent hotel. Excellent staff. Too far from downtown.
Very nice breakfast assortment, and excellent servers keeping the assorted foods/drinks servers filled at all times. Very pleasant people.
Loved the location. Close to everything in Burlington. Restaurant was awful!!!! Service was slow and it took over an hour to get our breakfast.
The staff were absolutely wonderful. We had a terrible experience the evening before, so we switched to the Courtyard. Seeing and listening to what happened, the staff did their best to allow us to take care of our vehicle while we waited for our room, and even accommodated an early check-in because of our needs. Thank you so much! You saved the 4th of July for us!!!
Great beds. Blackout shades. Great owner. Close to good food. Great drive-in experience. Very quiet. The door had issues with sticking. Also the cutesy switches for "do not disturb" or "make up room" kept getting bumped. A simple door hanger works better. One day, even after speaking to the cleaning lady about putting additional coffee in the room, they completely skipped our room (maybe due to the electronic "do not disturb" sign? The wife was not happy that we had no clean towels that night...
Clean, new, efficient, nice rooms, price Bit far from Burlington
We liked the movie theme. The room had enough space that I could get work done while my kids slept. The motel was conveniently located to highways, stores, and to Lake Champlain.We want to go back when the drive-in theater is opened (we visited too late in the year)
The staff is very friendly, and the rooms were quite clean. They would've been cleaner if there was a screen door or a lobby, but this wasn't a hotel, this was a motel and access to the outside was direct from the room. So, we had to deal with a little Vermont insect life. That said, everything was really quite nice. The room was modern without flaw and very clean considering. The bedding was clean most importantly, and comfortable. The bathroom was immaculate and also functional. We'd stay there again. For the money the 10 minutes drive into town was acceptable, but I found that we had to go back-and-forth quite a bit. That's not the motels fault that's mine. I would've liked to have made one of the drive-in movie shows, because that probably would've made my stay even better and was pretty awesome to have that offered for free to motel guests, but by the time we got back from a concert we were in town for it was really too late and we just went to bed.
Friendly staff, brand new rooms, free chocolates.
Price Facilities need refreshing, breakfest food was limited
Good location Heating/cooling system high in wall which blew right on my body, constant fan. Carpet and walls were dirty, poor wifi.
Room was neat and clean. Staff is very friendly. Absolute bang for the buck. Rates were cheap but no compromise in anything. Great location. A mere 5 minute drive from Burlington Downtown. No complaints. Heater could have been better or alt east better positioned but considering it was the coldest night of the year it was understandable.
Everything was great! Service, room, staff, cleanliness, ect. I would recommend staying here. A great location not far at all from downtown Burlington. Pool was closed :(
Not too fancy on the outside, but the room was nicer than expected with a comfortable king-sized bed and updated bathroom and decor. Just a few minutes' drive to downtown Burlington and a decent price.
Ease of check in, very friendly staff. Close to both restaurants and grocers. Room was huge. Proximity to a very busy intersection made getting on and off property difficult at times. Exterior staircase hand rails are too wide to grip properly and were filthy
It was quiet, clean, the front desk was very pleasant and I had a great night sleep. Absolutely no complaints!
Close straight drive to middle of town. Quiet hotel, but right off the main road. A little pricey.