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The rooms are impressively big: all suites! Very nice! The beach next to the hotel is the best one in Sao Miguel. Nice parking facilities. It's a little bit apart from everything but the beach. The staff is very friendly, even though for such a big hotel we consider that there are not many of them...
We enjoyed our stay very much.
Very modern and beautiful hotel. Rooms were clean well laid out and had views of the ocean. It was just a little far from the center
one bedroom plus one living room made a good plan to stay.Comfortable and quiet place also. unfortunately I couldn't use the computer downstairs.(no connection for e-mail?).
It was very easy to check in and out and the staff were very helpful. The breakfast was very good value
The room was always clean and the cleaning staff were very pleasant and always friendly. The hotel itself was very nice also. The only thing is the parking, I dint feel that guest should have to pay for hotel parking it should be included.
Friendly staff, very clean, good rooms. A swimming pool is missing and the location would be better if it was closer to downtown.
Good hotel at an excellent price however too far from city to walk. They allowed us to book in early which was an appreciated bonus after an all night flight. The hotel suited us because of ease of parking a hire car at the hotel. However the cost is 5 Euros a day which for a couple of days makes life easy. They should consider guests parking free. Most people parked in the street at the back of the hotel. However that means hauling luggage a further distance.
They tried to overcharge us for the breakfast and were extremely unfriendly when I asked for the correction.
Clean rooms Had to pay for parking, use of swimming pool towels, and the restaurant was not open during advertised hours. The reception staff knew very little about the surrounding area and the common tourist sites. When most businesses were closed on Sunday, the hotel made no concessions for this i.e., keeping the restaurants open longer or restaurants not open at all.
The vip is a bit out of the way, but a guest in good shape can make the trek to downtown Funchal fairly easily. The pool is beautiful, the views are great, and the breakfast includes a decent quality and selection. The bar serves great drinks including a locally themed cocktail made from banana liquor and often has live entertainment. Most of the service people are pretty helpful. Spa charge was a nuisance for the indoor pool/jacuzzi. Wifi and computers in the lobby were unreliable.
Excellent staff, good location if you have a car, that you can park on the street at the back of the hotel, that has an entrance to the hotel, close to the airport, quite, excellent buffet breakfast. Did not use, but the swiming pool at the top is actually a small tank
The staff was very friendly
location, big room, peacefull place, clean, garden with pool difficult to find, no signs, one-way, narrow streets
It's in a quaint little town / village - different to England ( which is refreshing) and people are friendly, engaging and helpful. It was absolutely fine - it's the people there that made it for me. They are so nice, friendly and smiling.
The hotel is situated in an excellent position to use as a base to visit the surrounding countryside and specifically the adjacent gardens (which are well worth seeing). It has a very good inside pool and the rooms are spacious. The hotel looks 'faded' in certain areas and doesn't have air conditioning. Given that the island is so small I would suggest it would be better to stay on the coast in a cheaper hotel and travel to Furnas (I think the hotel is overpriced for what it is as I paid less per night to stay in the Grand Hotel Royal, Sorrento - which is considerably better)
Excellent service. Great location. Perfect for honeymoon. Great meals, with one exception. See below. The first night we had beef, and it was over cooked which made it dry.
Its location very peaceful but within a lovely village, the gardens (!), the professional helpful staff, the leisure facilities, the rooms were large and well equipped, the romantic package :-), very good restaurant and last but no means least the garden thermal pools.
the outdoor spa and the food were both excelent the bathroom needed an update
The park and, specially the piscine, excellent. The hotel, ok.
good selection of food on the breakfast buffet.The reception desk staff are also very helpful in giving info about the place. The room we got was very small and had a small window with just a street view.
very close to the marine. short ways. friendly and personal. nice view.
This hotel is in a very good location in Ponta Delgada and very comfortable for a city stay.
Free of charge Bicycle service.
Excellent location, very nice buffet breakfast, cleanliness of the entrie hotel, and the spa service. I was in need of a massage in which the spa service took me in quickly, I was very grateful. Beds were very hard.
we love the employees they all very polite and friendly. everything was great. we had a great time there. the only thing we think they could improve it's the mattress. a list in our room was hard that you can fill the coils and squeaked when you move. but maybe was only in our bedr. and we stayed for 13 nights.
The location is very good, looking at the atlantic sea, very modern
The staff was very efficient and pleasant.
The Breakfast was awesome. The gentleman who helped us put our bags away and called our cab for the airport. The beds were extremely comfortable.
I liked that the hotel was located in the city The beds were very uncomfortable.
we liked the location, helpfulness of reception, evening buffet meals, gardens and location of our rooms. we were dissapointed with the breakfast and how hard the beds were
swimming pool and fitness/sauna facilities Some noise due to airport 3 km's away. No free wifi facilities... 9 francs an hour!
Quiet, peaceful hotel with good facilities. On occasions the bar staff were a little bit unfriendly and rude.
Azoras Are beautiful price too high for a 4 star with old facilities and what a cold , icely property!! Disgusted by reception staff . They charged us twice for a bathrobe. Finally this is not a 4 star maybe an old three star for families or seniors over 80!
I liked everything about the hotel.The staff were great.Always with a smile on their faces and very helpful.The comfort of it all,the gardens,the pools...it was all just delightful! Will stay there again.
Very friendly and helpfull staff
spacious rooms and bathrooms; clineliness in the room and hotel; good hotel staff the breakfast was unchanged for the whole period (10 days)
Hotel not in center of town. If you have walking problems this may not be for you. No one tolde us about walking through internal corridors to get to dining area- evident with others as well skipping through rain drops in courtyard. No nearby small snackbars or shops for light breakfasts. Hotel breakfast really overpriced. This hotel debits your account when you checkin! Not when checking out.
Really nice rooms, fine service, nice indoor and outdoor facilities
Quick and good service. No problems in long waiting. Parking, Waterpool and gym available and in good condition.
Friendly and helpful staff. Good TV in the lounge area. Relaxed atmosphere. My room was cool and quiet. The shower wored well.
walking distance to many places
The position and the quiet; the kindness of the staff
The "Alcides" is a simple hotel run by very kind and generous people. It is conveniently located in the VERY center of the city. Rooms are modestly furnished, but clean and comfortable. Breakfasts served in the restaurant downstairs offer many choices (even fresh OJ!) Did I mentioned kind, generous, helpful service?
We liked the restaurant and the relaxed atmosphere.The hotel was clean and was very organized.
Really , i like it very much it wasn´t my first time there that´s why i choose it again , i was happy with all people they are nice and friendly .
perfect price/quality, we were very happy with our choice. Although the hotel and rooms are old, they are perfectly maintained: everything works as it should. All the rooms have airco, and there is free internet service in the lounge. It's like staying at grandma's house, with all the comforts of a modern hotel.
We liked the size and character of the hotel. The location was excellent for visiting the town.
Everything was good: the rooms, staff, restaurant, location. The price also was very good.
Nice experience. Great location, quiet and decent room. Very helpful people.
Friendly staff. Kitchen facilities. Easy to get to airport. Country atmosphere. Never got hot water in kitchen. Long time to get hot water in shower.
THe location of this appartment complex is great on the Island. very easy to tour the island from here. The hosts are very friendly people, provide any advise needed. The rooms are spacious and clean. The apartment complex is closed with an electric gate, which failed to operate very frequently.
Very new, modern, nice Ants, mildew smell in dining area
Large, well equipped and comfortable apartments, very quiet, a lovely little farm and swimming pool, nice staff, good value for money compared to other hotels in the island, good location if you have a car, a few happy cats walking around and rubbing against our legs. [apartamentos espaçosos, bem equipados e confortáveis, sossegado, adoráveis quintinha e piscina, pessoal simpático e prestável, excelente relação qualidade-preço comparado com outros hotéis na ilha, boa localização se tiver carro, alguns gatinhos à solta na quinta] Breakfast not included and a bit expensive, you need a car to get there. [pequeno-almoço não incluído e um pouco caro, é necessário carro para se desolcar por aquela região]
Wonderful countryside location, but only 20 minutes from airport. Away from the Ponta Delgada traffic. WiFi not in rooms (only in Reception).
The owners were very friendly. The kitchen was good - good breakfast and I had dinner there one night. The apartments were nice, large and comfortable. There was a gate with remote that you could take in order to get in and out and park in the gated area. Very nice stay overall and a great price! Not much other than that it is not at the beach.
Great place. Friendly service, quiet, spacious. A bit isolated location - you will need some kind of transportation.
Very beautiful,clean,comfortable and relax ..!!!!!! Very helpful personnel !Beautiful island! I would recommended more variation in breakfast....
Breakfast brought to our room in the morning
Great place to be in if you wish to be outside of the city centre Beedrooms could be a bit bigger on the one bedroom flats
nice big room, beautfiul hotel and grounds
The room I stayed in was huge and luxurious; they also gave me some water and biscuits when my room was ready as I had to wait, even though it was my fault for arriving a bit early rather than them being late in getting the room ready. Breakfast was good with wide choice of food. Staff were very helpful and friendly.
The hotel staff we wonderful and very accomidating to our needs. We travelled with 2 children and they made the experiece so stress free for us.
We enjoyed the overall feel of the Boutique Style Hotel with spiral staircases, libraries and comfortable sitting areas on each floor. The breakfast was very good and location was within walking distance to shops, restaurants and city center. My only complaint was that the close proximity to the downtown area made it difficult to sleep with the outside noise.
The front desk staff were extremely helpful in navigating the island. As other reviewers have mentioned there was a funny smell from the washroom. I found the location difficult to find with a car (we rented from the airport). I also think that many other places on the island are more worthy of mention and patronage then Ponta Delgada. I think one night is enough in the city. Spend the rest staying in the many picturesque places on the island.
The location was very convenient, right in the center of Ponta Delgada, about 4 blocks from the city gates and main town square. Also, there was a nice garden in front of the hotel. The staff was very helpful in booking a tour of Furnas as well. Nothing I can think of.
Good Location , well furbished friendly staff. Can be a little noisy because of location.
The location was perfect for a city tourist and the view from the room was spectacular they provide a water heater for coffee but no coffee or tea; the bed was poor quality; their credit card machines were broken
Fabulous breakfast buffet; spacious room; lovely view of garden No.
It's location was supurb! Close to the marina/pools, shopping, dining, other cultural and historical attractions.
The location is excellent. The breakfast is very good. The service is good. Everybody is eager to please. The room was large and pleasant.The free Internet was helpful. I can't think of any.
spacious clean and quite even though it is right in the promenade with traffic. Good view from the balkony facing the sea. Very good value easy for public transports as we were on a walking holiday. The hobb in the apartment kitchen was not working when we arrived. However next day was promptly fixed.
Helpful friendly staff. Excellent location, close to everything. Was lucky enough to get top floor front room with huge balcony overlooking 'the Strip'. Roomy, yet charming. Bed was hard, as were pillows, but spare pillows in closet were soft. Could have put an iron in the room. But minor considering the pluses.
helpful staff, clean room, good central location, at a reasonable price
Some of the staff were extremely nice and helpful......but only some! Having specified a non-smoking room with big bed we were ushered to a stinky smoking room with two small single beds overlooking a demolition site. We were told that guests who booked through online agencies were always given these rooms. The guy did not help with the luggage even when we changed rooms after a long discussion on the matter!
The location of the hotel is in the very center of the city, on the seaside. Big rooms with kitchenette. This type of hotel wouldn't quite be my choice for a holiday residence, but for the one night that we spent there it was ok.
Location was downtown Single room views are terrible. The view is of a lot with building ruins not very appealing
The staff were very friendly and helpful and the location very central. Most days the room was cleaned very well and the beds made up properly, but on a few days it was not cleaned as well - possibly different people cleaning the rooms on different days.
Fantastic location of the hotel! The main pier with restaurants and bars was right across the road! The centre of town - just 2 blocks away. Breakfast had a good selection of breads, fruits and hot foods. Our 2 bed room had a separate living room / kitchenette.
Loation, Location, Location. Budget. Hotel Personel very friendly and professional. Very clean. BREAKFAST:Sometimes missing Cheese, Ham, Butter, Juices... To no fault of staff. Will recommend hotel with improvement on the above.
Hotel was clean and comfortable. Had a small balcony and a nice living room area. The location was killer. Right in the heart of Ponta Delgada and within walking distance of several very nice restaurants. Right across from the harbor/port and 2 min from any of the whale watching operators. Market and shopping mall right next door. The hotel staff, particularly Enrique, were extremely helpful in arranging taxi services and restaurant recommendations. Enrique went out of his way to help us and make sure we had a great stay in the Azores. His knowledge of the local culture and food was incomparable. Could use a slightly larger balcony
Huge room and very comfortable. Not really did not like but i think it can be improved, the choices for breakfast.
Friendly staff and nice rooms. Location was quite central, about 10 minutes walk to marina. Sounds of aeroplanes and elevator you can hear clearly to you room (at least in 5th floor) so if you are very light sleeper this might be i problem.
Desk personel very coperative. Good breakfast facilitys and food. Bath room shower and tub is not very safe. can slip in tub and hard for old persons to get in and out.
Very comfortable room, very good breakfast, very close to "downtown". The elevator motor makes a very annoying noise that I could heard anytime from the room I stayed (3rd floor).
noisy people cleaning breakfast tables, noisy lifts and corridors
It would be fine if in the room would be a little fridge.
Well maintained hotel and the hotel staff were friendly. Hotel location near the heart of the city.A lot of parking space.
Staff very friendly and Helpful. Swimming pool Jacuzzi and steam room all very well presented and clean It was very close to the airport and planes were landing and taking off directly over the hotel. However this was not a very frequent occurance.
Clean. modern, comfortable, lovely staff. Very average one star breakfast
Buffet's were good
I found the staff very friendly and helpful. As this was my first time to Portugal I was nervous about the language. Staff where very fluent in English which was helpful to me. Food was very good. Had to go to the bar for ice. There should be an ice bucket in each room and a ice machine on each floor.
Smart and clean hotel with good food/drink availability plus a nice pool area. Modern card locks on doors and handy vending machines on floors plus free internet access.
poor breakfast buffet same every day
the staff we had contact with tried to please the maids looking after the rooms did a good job it was easy to see why it was a 3 star and not a 5 star just small little things like the plug in the sink didnt work properly the furnichure was chiped the remote for the telly was cracked and hard to use breakfast tables did not have clean table cloths on each day orange juice was not fresh certain types of bread were in short supply room service was only available 11am to 11pm
Very clean. Nice rooms. Nice view. Quiet clientel (no banging doors, shouting etc) . Good central location. Very helpful staff.
The hotel staff, sound insulation of the rooms is very poor, breakfast is not worthy of a 3-star hotel.
Central location, helpful staff, nice breakfast buffet not applicable - everything was satisfactory
The location... close to shopping, restaurants, entertainment etc. It's a very comfortable and clean hotel. Staff are very friendly. The buffet breakfast was great.
Very short stay. Normal hotel.
The exceptional kindness of the staff. My husband was even given a bottle of champagne and bouquet of flowers on his birhtday. Nothing was too much trouble for them. There was no restaurant service apart from breakfast. There were bar snacks after 6.00pm. There was a very good restaurant less than 50 yards away which we had to use. I think they would have provided a snack at other times but this is not the same as having a restaurant.
The quiet, the view and the Balcony, and also the staff were helpful The floor was not swept daily, and there was no restaurant, the lounge was closed a couple of days, and the Jacuzzi was not available for the last four days.
the pool was great, and the staff very helpful. The hotel location is very good, near the town center and the new "portas do mar".
- Compared to other hotels in the city, the pool area was fairly large and there was enough space was sunbathing - Furniture arrangement in the hotel room was not practical
If you need a family Hotel, choose this one. The hotel is very comfortable with friendly staff. In addition, the hotel is very clean. (Even in scandinavian standardt;-) The sidewalks are very narrow in this side of town - thats not Hotels mistake, I assume.
swimming pool and spa the breakfast was not so good and it was to expensive
Nice rooms and overall decoration. Clean. Breakfast could be included in price. You might have more interesting options in the cafes of the surroundings. Rooms at the first floor might have a view to a wall/small garden instead of the picture on booking site.Pool operating hours could be longer.
friendly bilingual staff environmental policy
The reception staff was pleasant and most accommodating. Location - not a pedestrian friendly part of the city. West of central square was much more pedestrian accommodating - wider sidewalks, pedestrian only streets, parks and sidewalk cafes - less dangerous for walking.