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Great Central location with good staff and excellent service
Excellent location, near the most beautiful areas of Warsaw. Friendly staff providing first class service. Perfect for those looking for "old British style". The prices for the breakfast as well as for the bar are clearly excessive. The window of our room was quite small and located in a quite low position. As I said, it is perfect for those looking for "old British style", not so good for those looking for a modern-looking business hotel.
The location of the hotel is excellent. Only 5 minutes walk from the Old Town, in a safe area, next to many interesting touristic sites. The emploees of the hotel were very gentle and the most important was that they could speak English!! Also, the room was large and the very comfortable. I could stay there in the future! The bathroom. I think it needs renovation.
We were made to feel like '5 star' visitors. The staff were all extremely warm and courteous. The facilities were above reproach.
room was comfortable and location is perfect poor service, rip-off pprice of a very poor quality (value for money) breakfeast
The hotel provides free bottled water for guests. The housekeepers replenish this when they turn down the sheets. In a world where the top hotels seem to charge for everything, this was refreshing. A 35 Euro breakfast seemed absurd given the low prevailing price levels in Poland. Frankly, that would have been excessive for Paris.
Hotel staff courteous, thoughtful, and very helpful when attention was needed. Hotel very convenient to visiting tourist sites, restaurants and shopping. Consierge services were super. Double room was lovely but only one comfortable chair provided for two in room. We needed to remain in room for two days because of a sustained injury. Television only source of entertainment, but limited in English. Only news/sports programming available.
Historic landmark ,great location and atmosphere , brings many memories !
location, staff, service, breakfast room
Large room with a beautiful bathroom.
professionalism, nice staff, everything...! no
Beautiful, comfortable rooms-bathrooms were amazing (heated towels racks, marble, etc); Rooms were extremely quite and the staff were exceptional! I will definitely look for this brand of hotel as I travel throughout Europe all the time. The best hotel by far out of all 5 stars on this trip between Warsaw, Krakow, and Prague. Perfect!-Only regret was not looking into this brand of hotel for Prague. The hotel reception had helped us with our train ticket and printed off itinerary info. with the train that you make a reservation for a seat and to pay at the station. It ended up it was the wrong train and we (me and my mom)had to stand for 3- 1/2 hours plus on our train to Krakow. I don't know what happened, and it may have been a website error, but it ended up being an experience to talk about and we had some great local flavor and met some great Polish people-it was up close and personal!
Great service and staff
The hotel itself and the room. Nice location and large well appointed room.
Very nice hotel with high level of quality. Good location within old town. Not too big. Facilities were close to 5 star but small things were not at that level. Cleaning staff walked into my room early in the morning (8.15) when I was still sleeping. Toilet & shower room was cold. Water was not running well away from the bath-tab. Breakfast was ok but not 5 stars level.
The staff and the location were perfect. I loved the bathroom and the modern feel and cleanliness of the hotel. It was a little too quiet. The seating set up on the front patio didn't see to say"come and sit awhile".
Very quiet and relaxed. The staff were very friendly and helpful. Really nice visit.
The comfort of the bed as well as the bathroom. Also, the complimentary water was appreciated. Lack of air flow.
The location and ratings helped me choose this hotel. It is just inside the old city with ancient walls and fun venues. Not a thing.
The room was comfortable, well appointed with excellent bathroom. Hotel gave easy access to 'Old Town' and to the venue I was in Warsaw to attend. Breakfast in hotel too expensive.
Central location for the old town, excellent rooms and efficient staff. lovely open air breakfast area. Minor observation that the upper rooms have rather small windows because of the old nature of the building. This makes the rooms somewhat dark during the daylight hours
Great location for touring around the old city. Close to shops, restaurants. Also near the river and lovely park.
The location was excellent, the room was fab and the staff were so helpful n/a
Excellent hotel, excellent people. Rooms are clean, cozy, makes you want to come back. 10 out of 10 overall
lovely room We came to Warsaw to look at art museums - there wasn't much information in Warsaw about this - nothing to do with the hotel but you don't list it as a possible reason - art, architecture and heritage/history and political history are main reasons for many people to travel to interesting foriegn places
Location, free wifi, large rooms, interesting & fun decor. No English language TV channel, room was cold on arrival.
The staff went out of their way to help us organize our short stay in Warsaw. Could not be a better location for tourism. Internet was very slow.
Location Room, bed, mattress
location in middle of Old Town, new unique rooms, friendliness and helpfulness of staff
Big plus: location, right on Old Town. Not so easy to go to other parts of Warsaw. Room design was very good. There's no lift and I had no help on getting the suitcase upstairs. No breakfast. Noisy neighbourhood with poor isolation.
Location, design. Breakfast, very small bathroom
Location Registration was abrupt! Should use normal routine of getting card # and check out on departure. Thus, one asks for the key, which I forgot. My res'n was withot breakfast but the young woman on arrival made an error.
The position, the hotel style, the people. No lift for old people
The staff is amazing! Very helpful, friendly and their english was perfect. The rooms were comfortable and well thought out. We were so excited about the location and the service. The room themes were fun and enjoyable. Overall we enjoyed our stay and would recommend this this hotel to everyone. The location could not have been better Since the hotel had just opened, there were a few small hickups, but none were overwhelming.
excellent location, right at Old Town and walking distance to main sites peculiar mustiness, hotel on 3rd floor in a dorm type setting, nescae sachets and bread rolls on a table in the corridor constituted "breakfast" and no wifi as advertised
Excellent location and good sized room. very limited breakfast (roll & coffee, available only in the room.
Then location. Close to everything I wanted to see during my stay.
The hostel is very cosy and very good located.
Excellent location. Helpful and friendly staff.
location, friendliness of the staff
It is really friendly and convenient
the location was directly in the old town, you can reach almost all sites on foot. in general the hostel is clean and neat. the kitchen is spacious. the receptionists are very nice and kind to explain about the information we asked. the bus stop to get out of old town is very near however the one to get to the hostel is a bit far, 10-15min walk. there was a strange smell in the room which we think comes from the pipes of the water system for the bathroom. the shower had a small changing place which was closed with wood panels, traveling with a group of friends made this a bit uncomfortable. towels can only be rented. 2 out of 4 beds were very hard and not very comfortable to sleep on.
Terrific location (I loved the view out my window!) ,very helpful and knowledgeable staff (Sylvia, Magda), convenient access to the Internet Although I only had to share the bathroom with one other room, it was often occupied. Fortunately, however, the staff allowed me to use the downstairs WC so I was not highly inconvenienced. Also, although I was only one person yet had to pay for two people since the only room available was a double, so it was less of a good value than it might be for others travelling in a couple or group.