Washington Hotels

the bedroom and the breakfast the bathroom

The first night for unknown reasons we were put in an accessible room. The bed was very narrow and bath was for wheelchair bound or very short people. On complaining the next day, the desk person was unaware that the bed in that room was smaller than the other rooms (the supervisor informed her) we were moved to a more comfortable room however the pillows were like concrete blocks.

Lovely breakfast. choice of pillows Staff on reception were not very friendly at all. everyone else was very friendly

Convenient Stay marred by the fact we booked a non smoking room but were placed in a smoking room which was foul.

Location & availablilty of breakfast Would have appreciated better tea-making facilites, No sockets near bed for medical equipment

It was very central for the things we wanted to do in Newcastle I requested a non smoking room, and when we arrived was allocated a smoking one which smelled disgusting!

Leaving the next morning was the best part of the trip. The hotel was noisy throughout; it smelt of smoke from the door going up the stairs. while I was there other guests were running around the corridors, rattling everyones doors, and knocking at 4am - totally unacceptable - and hotel unable/unwilling to do anything about it.

it was thick with snow when we arrived the two ladies on reception were very busy but still helpful. no menu on as chef was ill but again the two ladies offered to make us sandwiches chips etc. didnt get there names but the two ladies were stars no proper food but again weather was awfull and they did their best

It was quiet and close enough to where we wanted to go.

location no biscuits in room

Location and quietness Poor attention at checking and reception at the restaurant

comfort of bed slight noise by late revlers 4am

Lovely helpful staff, great food. Bedrooms facing the main road need triple glazing as they are very noisy. Would not have a room on that side of hotel again. Bathroom could do with refurbishing.

Lovely little hotel with a nice country style pub attached. No complaints about the room very clean and comfy. The food in the pub was excellent my only complaint would be theres not much choice from the starter menu if like me you dont like mushrooms. But other than that I enjoyed my stay and would recommend this hotel to friends.

the hotel was close to were I was working and its location to the Angel of the North was great would of taken advance of this in summer.

Nice location close to major road links very friendly owner comfortable room and good breakfast would stay there again

Helpful pleasant staff. good breakfast. Hard to find.

The accommodation was very good value for money, and exactly where we wanted to be. The owners were friendly and the breakfasts were very good. None

Bar and catering staff helpful and friendly. Reception staff were under training and were unable, without consulting a more experienced staff member, to answer even the simplesrt question. Not a complaint, as we all have to learn when starting a new job. Parking was ample and the location is excellent. Our room, no 123. It was far too small for two guests, as was the bed. The room was clearly intended for one person, as there was only one set of towels. When the towels were changed on our second day, we were again supplied with only one set, as presumably this is the normal practice for the chambermaid servicing room123. We felt the charge for room 123 was far too high for the space and comfort it offered. The continental breakfast was extremely poor with very little choice. The 'full breakfast' appeared to be OK, but we never eat a 'full breakfast'. If you advertise a continental breakfast, then you ought to provide one.

The staff was helpful Not always hot water in the shower, and it was broken. The bed was not to good

Booking not found at check in time. Hotel had to rearrange to accommodate. Very small room for an executive charge, not serviced with refreshements etc. Very noisy inside doors, banging throughout the night

Was only for one night to attend a wedding but the location was excellent. The room was double booked and another couple entered the room while we were dressing

Staff very friendly and helpfull nice location Bedroom

the lady who served the breakfast dirty kettle, loud music

Excellent breakfast, comfortable bed, spacious room, great bath. Interesting discovery in washbasin was that red means cold and blue means hot water! Lack of choice in bar - several different brands of fizzy dishwater and no real beer in sight. Constant "music" playing throughout the public areas. Free Wi Fi Internet connection is a great facility but it was so slow that it was virtually useless and could do with an upgrade.