Washington Hotels

A standard you can rely on in an area you don't know

Very bland and lacking in style or atmosphere

Lovely breakfast. choice of pillows

Staff on reception were not very friendly at all. everyone else was very friendly

it was thick with snow when we arrived the two ladies on reception were very busy but still helpful. no menu on as chef was ill but again the two ladies offered to make us sandwiches chips etc. didnt get there names but the two ladies were stars

no proper food but again weather was awfull and they did their best

Frieldly, obliging and helpful staff.

The staff were very friendly and helpful. The food was good value for money.

The bedroom was rather cramped.

The bedroom was of the usual very high standard we associate with Marriott Hotels. Breakfast was also very good.

As we approached the hotel on the M1 from the south, there were signs for the hotel, but once we had crossed the bridge and were beginning to enter the Metrocentre, there were no more signs. We took the wrong turn to the left and had to drive around for quite some time before finding the right road to the entrance. A biigger sigh near the entrance is needed!

The staff were excellant very friendly and helpful.My room was clean and exactly what i had requested. the location to the metro shopping centre is ideal

we stayed here for our wedding night and staff upgraded us to the honeymoon suite free of charge and we had breakfast delivered to the room! This really made our wedding day thank you so much to the staff at the Sunderland Marriott.

Location of hotel

Breakfast food alittle under cooked. Perhaps there should be medium and well cocked. I prefer medium rare cooked steak but the cooked breakfast was too rare for me.

My wife and I like both its location for both a nights relaxation before flying and for a city break.

convenience to airport

There is no longer a courtesy bus and the paths from airport to hotel were totally uncleared of snow. We abandoned trolley in snow and then I fell trying to drag cases through deep snow in the dark. Nearby Premier Inn had clear pathways.Have used Brittannia hotel many times but not again

The staff were obliging.

The room wasn't very clean. The T.v didn't work very well, 3 channels out of eight. There were two lights out in our room. The double glazing wasn't adequate and the hotel is alongside the busy duel carriageway. One of my party slipped in the bath due to no grip or rubber mat in the bath.

I requested a warm room on my booking form. The room was lovely and toasty and reception asked if I was satified with the temperature - which I was. Food was delicious at the Thai restaurant and the staff were very friendly and welcoming.

Although the room was warm the radiator was extremely noisy - the only way to stop the noise was to turn it off!!!

Staff were very helpful and pleasant - particularly the bar person who scoured the kitchens to find me a newspaper!

Checking in - very poor lighting over desk made it difficult - receptionist very good but I do think you need to review the level of lighting she is working with

breakfast

evening food of very poor quality

Excellent location, with modern and clean facilities.

Spacious apartment in a great central location, that was surprisingly quiet in the evenings for a city centre location.

No secure or off street parking was a slight negative.

Was only for one night to attend a wedding but the location was excellent.

The room was double booked and another couple entered the room while we were dressing

Staff very friendly and helpfull nice location

Bedroom

We booked this as we need a large room for us and our 3 children, and the room certainly was a fantastic size even with a double bed, 2 single beds and a cot. Fantastic breakfast was enjoyed by all!

The Lodge decor was a little run down and the room would have been better with a small bath rather than a shower and a chair or two to sit on but even so great value

service exellent, food fantasic, very clean, friendly staff would give a 10 out of 10 and recommend to all my friends.

we enjyed the atmosphere of the hotel and the extra touches

We found it very peaceful with a relaxing atmosphere and a good area for country walks.

Staff on reception were really friendly. Very helpful and exceeded what we expected

I paid for a river view which we did not get but in the end it wasn't that important so I didn't complain

Friendly staff, good atmosphere in bar area, good price, good location and easy to find.

Shower temperature wasn't constant, not a big selection at breakfast.

plenty parking and only 5 mins from metro centre

Friendly staff, very good breakfast with wide choice of food, nice big bed to relax in.

The staff were so friendly

Not having TV in bar area

The room we stayed in was lovely and had great views. Staff were helpful and even managed to find us a taxi in the snow!

Breakfast felt a bit overpriced

There was a strong smell off either damp or drains in the room. The hotel is aware of this because they use over powering air freshners in the room, and they acknowledged it, when asked. It's a shame as everything else is good. It will prevent me from returning.

The staff were friendly. I stayed the week end that we had a lot of snow and two of the staff took my bags out to my car and cleared the snow off for me and made sure that I was OK. Breakfasts was very good, lots to eat if you like a big breakfast.

Management were really very helpful, food was very good and for once the pillows were very comfortable.