Would you like to save as your currency permanently or for this visit only?
location was good, happy there was a gym and roomservice, but both were subpar the staff was friendly and helpful room was 'cleaned' but wall paper peeling off, desk was dirty, lamp shade had holes in it, cracking, hallway carpet was dirty. gym was old and dirty, equipment/weights looked like not maintained and was afraid to use it. no where to lay down and stretch / do situps. gross. room service food was not great, i have had the exact same meal at another westin and it was great. this food was barely edible.. i didnt eat much
Clean and comfortable. Pool area VERY crowded, didnt get to enjoy hot tub. Bad parking situation.
ease of access... cleanliness.... excellent staff--even at 2:30am!!!!!!! I actually wrote a letter to management/HR about a particularly wonderful 3rd shift employee... beautiful room, most comfy bed... valet parking:) would have enjoyed the opportunity to brew a second cup of regular coffee in my room--all but one bag were decaf. (oh--and possibly more creamer and healthier sugar options?) that's all I can think of--had a most wonderful stay.
Overall good location and experience The mix up at check-in
Staff was wonderful Pool was only 3 ft deep, and had to pay for internet
The customer service was wonderful. The hotel is very nice.
Room was spacious and clean, and in-room (bathroom) jacuzzi was pretty nice; free drinks, snacks, and breakfast included; more snacks and other things available for purchase in the lobby; staff was very friendly Pool was crowded, especially with kids, breakfast ended a little early; it would've been nice if the jacuzzi were a little bigger (but that's because there were two of us)
The complimentary bar and food was an unexpected surprise!
The hotel is very nice with quality decor and updated rooms. The pool facilities were great, very clean. We were only 10 minutes away from Great Lakes Crossing Mall and a Rainforest Cafe. the only thing I would change is the mattresses. The beds were not comfortable at all. I know you don't get the best of everything, but with the upgraded quality of everything else, I expected the beds to be of equal quality. I tossed and turned all night trying to get comfortable.
The rooms were cleaned very well but they forgot a few items in the room They didn't have a shower curtain hung when we got there & forgot to put the coffee pot in the room
Left before checking in due to surprise cash deposit. There was a required 100 dollar cash deposit. This was not listed on the booking website and the deposit could not be recouped until 9am the next morning. The staff was loud, unprofessional and dressed like they were part of a rap music video.
The rooms look nothing like the picture TRUST ME! I could not believe what I saw so I took pictures of the room. I wish I could upload them here so u can see the filth!!!!! Everything! The Staff would not give me a refund because I booked my stay through a 3rd party(Kayak.com). I slept with my clothes on!!!! The entrance to the rm was disgusting,Rm smelled like a combination of weed & cigarette smoke, furniture was ripped stained and dirty, the beds is damn near on the floor and the bathroom was disgusting shower curtains stained looked like dried up blood. Cobwebs on the light fixtures. Just Nasty!!!!! Shame On You for even having this hotel on your site as a place to stay!!
I Loved Our Room Worst Staff Ever Very Rude And Unprofessional
Nothing Early checkout, dirty bathroom, kids outside fighting, unprofessional staff, dirty bed sheets and overall bad hotel
Nothing. They changed me $19 extra on what they were supposed to charge me and then when i got there they charged me an extra $60 for no reason. The front desk people were so rude and management was even worse. After paying all this money for a room they gave us a very horrible room! No desk chair, phones didn't work, they didn't have a sofa bed in the room. They had coffee but no coffee pots. When it was time to check out the lady took $25 of my $60 from earlier because she said there was make up on a towel. AND I DON'T WEAR MAKE UP AT ALL!! I asked to see the picture and they wouldn't show me. And all the manager said was if i want to come back he can give me half off.. I will never come back here again!
When I arrived I was asked to give a 100.00 dollar cash deposit. The "lobby was filthy. I did not have cash so I wanted to cancel my reservation. I was told by the front desk I would have to forfeit I night exspense, which I agreed. When the booking device called to cancel they refused to refund my second night. See above. Don't stay here!!
Nonthing It was terrible there was. Marijuana In the air the whole time.argueing outside the room was dirty it was terrible worse stay in my life I actually got kicked out of the hotel suppoably my friends were going in and out the door allot but still we were getting ready to go back to school security sucked terrible experience a 100 dollar cash deposit what no terrible worse ever never going back
The staff was trying to be friendly and as efficient as possible. The bathroom smelled like cat pee, the couch was broken and sunk in, the coffee maker did not work, and when we reported they did not bring a new one. There seemed to be an issue checking out and getting money returned. I would prob not recommend anyone stay her again. It is clear that the staff would like it to be a nicer place, however much work needs to be done.
Most attentive front desk check in guy. Had a great report with all the guests and knew many by first name. Starts you off on the right foot. He is very valuable to the property. Rooms were very nice, pillows perfect, mattress newer. Makes me want to stay at a Quality Inn again. Crappy internet service. I was in a room on the end so did that have anything to do with it? Kept dropping my connection which made me have to keep reloading emails.
Food at Restaurant in Lobby much better than typical hotel Old/Tired facility easily visible beneath/behind the the skin deep cosmetic updates. -Small concierge lounge
My husband and I stayed one night. It seemed pretty clean and the bed was comfortable. Near Dave and Busters and some restaurants. Breakfast at the hotel was better than typical (but it's not included in the price.) The decor is a little dated, and the rooms could use a little more sound proofing. We heard some kids yelling in the hall at one point, but other than that it was quiet. It's supposed to be smoke free, however our hallway smelled like someone was smoking. Luckily, the room did not smell like smoke at all.
Very clean, great friendly and helpful staff. Rooms were on small side.
Pretty much everything.......the front desk was on task for check in(it was Halloween and they were dressed for it and shared the candy); being a single traveler I was given a second floor room which made me very comfortable and did not have to request it. Room was great; clean, comfortable. Special treat: restaurant/bar, Sweet Lorraine's with a very good breakfast buffet. I booked for a great rate and figured I was really in for a cheap night place: wrong. It was nothing but a good feeling from the minute I walked in.
1) Good location; attached to the shopping mall 2) Ana the porter was very accomodating/helpful 3) Pool and Spa were warm and clean 1) Heating/AC unit was noisy; blew cold before warming. 2) Reading light above bed was not working (right side) 3) Refrigerator in room was missing (porter brought one). 4) Breakfast was available but not included in price (as booked) 5) WiFi was available but not included in price (as booked)
My family enjoyed it. Nothing.
Rooms very nice Not enough staff to check in. Same staff checking in that were getting drinks for others at side bar so those people waited too.
Beds and pillows were very comfortable Breakfast ended a little early for a family on vacation 9am
The pool was clean and well-kept. The breakfast in the morning had lots of options even for picky kids. Room was not totally clean. Stains on carpet and couch, and there was garbage on the floor of the bathroom. The light for one of the beds wasn't working, and the temperature was inconsistent. Finally turned it up to 80 and even then it was occasionally cold.
Beautiful physical plant that is well maintained The most uncomfortable pillows of all time. Must have been filled with sand! Room too hot with no way to cool. Sink drain was inoperative. Some rooms are miles from the elevator.
bar they sent us a text for early check-in and scenic view request and i responded then later text came back denied on both requests. Also informed them it was our 25th anniversary and they said they are aware of it. Went to the bar for drinks and struck up a conversation with mgr and he asked for our room # for an anniversary surprise. Needless to say we never got anything delivered to us and upon checkout, the lady dandy even seem to care when i told her. Just another overpriced hotel in a nice location!
Everything Too nice of a hotel to have little kids running and yelling, this as i was checking out.
Nice pool! Hotel needs uplift, have a rundown appearance like peeling wall paper, grungy carpets, etc.
The feather pillows the sauna wasn't working and the T.V. in the living area wasn't working.
They accommodated my early check-in request. Room was spacious and clean. I hung my breakfast order for the morning on my door per the instructions on the order sheet. It was never picked up and my food was not delivered in the morning. I found this to be very unprofessional.
Staff was very helpful. Room was clean but some issues with fridge not being very cold and kitchenette cabinet doors closing (were not aligned properly). Beds were very comfortable. Surroundings were quiet and hotel was very peaceful.
Good location for me. Nice looking room I was there for 4 nights The first night the heater went out The second day my shower faucet fell off and hit my foot and I couldn't finish my shower 3rd day I took my face towel off the towel rack and it just fell off the wall I told front desk and it wasn't fix the next two days.
The facility had a lot of nice amenities. One day there wasn't a towel picked up of the floor after cleaning. The plastic cover for the thermostat was broken, it didn't affect the performance of the heater but it didn't look Hilton. One of the sofa cushions had a slight stain on it, nothing major, I turned it over.
Bed and shower Very noisey and new locks being insralled
Great hotel, beautifully maintained.
Went to dinner at Flemings in Birmingham. Had a wonderful breakfast at The Townsend. Great waiter.Used the excercise room. Wonderful room . Great service!!! Walked around Birmingham. Awesome 32ndanniversary treat.
The refined elegance.
Pleasant and accommodating staff. Always present and not hard to find.
first rate attenetion from the moment you arrive
I enjoyed my stay the staff was very friendly and helpful. The overall appearance was great I'll go and stay there again.
Staff was great It's called Hampton Inn online, but when you get there, it's Baymont Inn, which makes t difficult to find because you're looking for a different hotel name. The corridor floor to the pool is all tore up, and walking down to it in flip flops- they stick to the glue on the floor REALLY badly! I was also told I'd be emailed a receipt instead of a paper one. It's been 24 hours and I still don't have one.
Hallways smelled of weed and it was always loud. The side doors never worked for easier access to our room. Breakfast was gross. Parking was inadequate. Could have easily found a better hotel for a better deal. You have failed me kayak.
The loby was nice. They are obviously remodeling. Teenagers running the halls until 5am.
Staff went above and beyond to help. Older carpets, furnishings, poor water pressure
Very friendly reception,good clean rooms.Staff very helpfull,food adequate but not great. Location good
VERY friendly staff. The night clerk Jonathan was wonderful on the phone and very pleasant when we arrived. Although the noise didn't last long, you could hear anyone in the hall when they went by talking. Price didn't include breakfast unless you paid extra.
This is a great place to stay
Everything was great! The bathroom was a little too close together and the beds were a little hard, but the pillows almost made up for it!
Quiet, clean, spacious. Staff is friendly and helpful. Pool area and hot tub are nice. Great location. Pool could be 2 degrees warmer. Mattress was feeling a little old and springy.
Excellent choice for my stay No free wifi
The friendly approach of your staff in all our question, the perfect organization and the very great support gave to my wife to support her for transport from Hotel to the main city and viceversa. We were very satisfied. We would like to suggest to you to have more adapter for the International power standard at disposal in the receiption.
Everything was perfect! No complaints! From start to finish, just perfect
It was very very clean and quiet. The interior design in the rooms is very pretty and has a modern style. I was very comfortable and relaxed staying here. The staff was really nice and helpful also. I would love to stay again. I have no complaints. Maybe adding a hot tub would be nice.
This hotel was clean and comfortable! Will definitely be staying here again! There were no restaurants within walking distance of the facility...
Looked good up front No includes breakfast, very loud, a/c didn't work
Construction on roads in the area made access a pain. Not fault of hotel, however had I known it was going on I would have not used that location. Guest arriving late, after food area close and wanted something to eat but did not want to deal with traffic and road construction had bad selection of choices in there very limited hotel store. Worst than a 7/11 c-store. How about some frozen healthy choices dinners etc??
Clean, Friendly staff. Good location
the staff were excellent, professional, and friendly. Check-in was easy and fast as well as check-out. Spacious room and great location with variety of restaurants in walking distance. Fresh coffee available anytime of day. Everything was great.
Big bathroom. Double beds were nice. Room wasn't very clean. Carpet needs an update. Bed was not very comfortable. No mini fridge. Ceiling was stained in multiple areas. Some power outlets didn't work. Could hear the people next to me no matter how loud they were being. Breakfast was not included and if it was, front desk never told me. Reserved only for the reason of a gaming tournament being held here.
kayac change policy stinks. THE LEAD TIME IS EXCESSIVE.I will use a different service next time.The Radisson was fine.
Love the atmosphere of the place when you walk in. We arrive while the building was under renovations.
Excellent place to stay. Efficient staff and very professional. I received a room in a quieter location of the hotel. I have stayed at this establishment before and will do so again.
Not much.... See above
Wonderful facility, beautiful room, comfortable beds n/a
Hotel design, location, breakfast included, ample parking Not very clean Carpet in the room was dirty Bathroom door would not lock Elevators were dirty, carpets stained in multiple areas of common use
environment and location is pretty good price is a little bit high
The free breakfast offering was great. The three bar drinks per person for each day along with the snacks were also a nice way to welcome the guests. The rooms and hotel were very clean. The staff was very friendly and helpful. Good value. Close to Detroit and very convienent. Nothing. Pool could be larger, but not bad.
my room was very clean and the bed was very comfortable I enjoy my stay
No indoor pool or spa
Helpfulness of front desk staff. Quality and variety of breakfast.
Basically every thing... It was clean, comfortable, friendly, the free complimentary breakfast was fantastic! I reall Every thing
The hotel was decorated nicely. It was very clean and the staff were friendly and helpful. It is walking distance from restaurants, movies, bowling alley, arcade. No problems at all.
well, i just basically needed a room to sleep, we were visiting family, but it is a very nice hotel. the bed was kind of hard, it said it was adjustable, but every way i turned it, it was thew same.
The atmosphere was beautiful and very relaxing. Room made me feel very welcome. Staff was very wonderful and pleasing. Ice bucket was full of trash and snotty tissue. The coffee cup lids had been used previously and needed replaced. Creamer curdled in coffee. Housekeeper needs to be aware of this! Lots of kids roaming the hotel was uncalled for! But other than that I loved the hotel
Rewards members get free wifi. Short drive to convention center, restaurants close by. Breakfast was tasty, decent beer selection. Was some hair in shower. That grossed me out.