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Everything....the staff was awesome the room was spacious and clean, breakfast was good. there are places to eat in the immediate area, the pool was warm. This has become one of my favorites places in the area. I honestly have no complaints nothing
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staff were great. room was great. People had large dogs that jumped on other guests and that went after other dogs.Dog owners did not just pass through lobby but loiterd even though they had their dog with them
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Super clean , great location.
Great place to stay. The Residence Inn has nice gym and swim pool.
Stayed two nights and really enjoyed the room. Plenty of space to spread out. Shopping nearby, but the hotel was quiet. Breakfast is the usual Residence Inn food which is always pretty good.
Separate bedroom and sitting area with kitchenette are big pluses.
The rooms and the staff were great. Location was easily assessable from the highway, but not much a view from there.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Comfortable, heat was off entering room/ cold, took 45' to warm up. Pool water likewise cold. Quiet, friendly staff. Good value.
Nice, clean hotel with easy access off I-95. Hotel was everything we needed for our 2 nights. It's a bit isolated and far from town or shopping if you need to pick anything up or want to get dinner.
Quick and easy check in. Cleaning staff was great. Room was clean. Continental breakfast wasn't the greatest.
The bed and room itself were comfortable. There was a (quiet-running) refrigerator and microwave in the room (1 king bed), as well as a couch. It was located right off the interstate, but was surrounded by tall trees, so it felt much more out-of-the-way. There were a couple pizza places in the area that catered to gluten-free diets, which was great for us. 1) There was a huge cell phone tower right outside the hotel. 2) We had a non-smoking room; however, when we walked into the room, there was a slight stale-smoke smell in the room and bathroom. It wasn't terribly offensive, so we just opened the window for a little bit. The next morning, however, our bathroom reeked terribly of cigarette smoke, like it was coming in a vent somewhere. It was really offensive, and we had to try to keep the bathroom door closed every second that we weren't in there, and did everything we could outside of the bathroom. When I mentioned it to the receptionist on check-out, she said not to worry about being charged for it, as the smoking rooms were right under ours and the smoke came up through the vent. Isn't the reason to have a non-smoking room so that you are away from the smoke?? 3) The iron needed to be cleaned, as it left spots on my husband's dress shirt. Thankfully it was on the sleeve, where it would be covered up by his sports coat.
The bathroom wall is translucent and doesn't go completely up to the ceiling. If one goes to the batroom at night the light shining through and over the wall disturbs the partner. Also, the wall having a space at the top allows bathroom sounds and aromas to enter the rest of the room. If one prefers privacy, this is not the place.
I loved the rooms.
close to airport No in room refrigerator or dresser, no continental breakfast
Not much. Decor interesting Location not great. Rooms not comfortable, very little space to put clothing, poor lighting. Restaurant food not very good, wait very long.
The lobby. Spending the night in Warwick at NYLO. Got dessert at the hotel restaurant..a "sweet and salty" It's French fries covered in caramel with ice cream, fudge and chocolate covered bacon. The bacon was a little undercooked and fatty which wasn't appetizing when covered in chocolate. Not for the unadventurous for sure, the menu was pretty good with some thoughtful touches, the staff very accommodating. The atmosphere a little too dimly lit for my taste, and the drinks a bit overpriced, but worth it for the experience. The decor is modern/industrial but falls a little short in some of the cheaper fixtures that just don't go, i.e. faux coral chandeliers and bar stools that look like leftovers from an American Legion. They could have done better in that regard. I'm thinking I won't waste my money next time my husband and I plan a night away. The sheets and towels are rough, the bed so-so. The pillows are abnormally small (think slightly larger than an airline pillow). Paint was chipping in the shower and the bathroom itself reminded me more of a murder room out of SAW than a luxury hotel. The shower, while large, with a rainfall shower head with great pressure, went from arctic cold to scalding with very little wiggle room in between. Again, the modern fixtures and furniture aren't much better than ikea quality and the aesthetics are nice from a distance but not for what we paid to stay. The lobby was fun with retro books and suspended egg chairs. Also the hotel itself is unusually cold and I am always hot so that's saying a lot. Bummer.
Everything was good - nice rooms - nice bar - lovely view - nice staff
Location. Only. Enormous Power Outage. Since it was an unforeseeable weather catastrophe, depleting power to the majority of city, the hotel can not be blamed for this. But...what they can be blamed for, having NO emergency lights, a violation of state law, in hallways that actually functioned when power went out. Enormous safety and fire hazard. Not to mention, NO A/C, NO Hot water, NO clean water. Nothing. Brown, dirty water came out of faucet. What's worse is that we were forced to check out, as the 99% of the hotel guests did, and they pretended like they were doing us a favor by allowing us to check out without a penalty, but still charging us for the first check-in date, despite 5+ hours of no electricity, no safety, no A/C, no clean-warm water. We asked if they wanted us to be a future, loyal customer to NYLO, they refused to say, and said they were still charging us for 1st nights stay despite half the day with no power, no reimbursement, no warm water, no clean water, using flashlights to move out our luggage and having to carry luggage down flights of stairs as no elevators had power, despite a physical disability. We would never suggest or even think of staying at another NYLO chain with the lack of any compassion toward customer's satisfaction. Spent the next 8 hours in search of a new hotel. What a terrific stay, NOT. Good luck with future guests.
The loft concept is unique and captivating first impression. The bathroom shower was not clean, dirt and grime were caked into the shower curtain. The walls and corners of the shower were dirty as well. Air in the room felt to congested, concrete floors were nice for the industrial feel but not comfortable to walk on. Apart from cleanliness of bathroom and the delay for drinks to arrive at our table for dinner, the hotel was worth the stay
I loved everything about this hotel. Couldn't have asked for a better experience.
I enjoyed the style and atmosphere of the hotel. We arrived close to 2am, and were greeted with a warm welcome and assisted with any needs we had, in a timely manner, by Julie who was doing everything herself - and beyond excellent job at that. The bar staff was friendly, made us feel at home. Arriving in the middle of the night, Julie was alone at the front desk, as well as providing us with any needs we had, such as, bringing us more pillows. As a female, I do not think it is safe for a female to be at a facility on her own. Also, the following morning we were never greeted or welcomed by the front desk employees. They were talking with one another instead of acknowledging their staff.
The entire place was very clean and smelled clean. The staff was friendly. The decor at the hotel was very interesting and different from any other hotel. The beds were very comfortable. The back of the hotel was pretty facilities get the river and at night the lights added a nice affect. The hotel was centrally located in RI and made it easy to get places. I was disappointed with the restaurant. There was not a lot of diversity on the menu and the prices were expensive. Also there was a wedding there on evening and it closed off the restaurant/ bar inside and outside to the guests staying at the hotel.
No fridge. Way too close to airport
good location, good size room, the sink outside of the bathroom, comfortable bed,clean, lounge in hotel.
i liked everything
close to the airport, airport shuttle wifi not working, strange smell in the bathroom
I liked the location and easy access to highway and shopping. Also close to airpot and NEIT The only thing I did not like and its not a deal breaker, but my guest and I never had 2 wash cloths, always had to ask for another one.
It's great for a few nights stay. Very comfortable beds. More food needs to be provided. Or a snack machine.
Arrived late at night at airport (next to hotel) and left early in the mornning. Slept.
I think it was a great value for the money. It is close enough to main attractions (Providence, beaches, Zoo), it provides complementary breakfast, very clean, great staff. The room was very confortable. I was surprised by a call to the room about 5 minutes after walking in, asking if I found everything fine.
I liked the price of the room and the fact that they did have a free breakfast available. Also, I like that the rooms were pretty spacious and the bed was comfortable. That the hallways echo every step and voice. It was hard to focus on anything in my room as I could hear every door slamming, person talking or walking down the hall. It would be great if they had signs posted to hopefully deter this.
Comparable room with plenty of space Got a room right next to elevator but that's no ones fault really
The staff was helpful * The cost was economical * location from airport was a plus * continental breakfast was available * The elevator is really SLOW. I waited on the elevator, got tired of waiting and walked down to the lobby and still beat others who were waiting on the elevator. * Fitness center has limited equipment * breakfast was available but the quality of food/fruit was poor.
v was not working and staff told me whan part comes in it will be fixed
Room was good, service was friendly and for a one night stay it satisfies all my needs.
The staff were great and it was very clean. There was an incident while there and the cops were called, you could hear people screaming through the walls partying until about 4am with neighboring rooms banging on walls to shut them up, and the elevator feels extremely unsafe/slow/and makes a loud noise while you're in it.
Good location. But is heavily used and needs recarpeting and facelifting.
Location was good close to I 95. Bed was comfortable, Nice over sized chair. Step inside, nope no way. The place needs an internal overhaul. The elevator stinks of Hydraulic fluid. There is an obvious leak in the pit. Scary too as you step onto it it drops an inch. They call that leveling. I call it a leaky seal down in the pit. No towels in my room, The light was out in the entry way. The phone did not work. I called the desk to ask for towels and in room phone was dead. I called the desk on my cell and No Answer. The housekeeper found the light was out the next day. No fridge in the room. Desk chair was losy and uncomfortable.The place is bare bones. The TV was an older flat screen and there was no HDMI so I could set up my chrome cast and watch netflix. My room was on the fourth floor the Gym was the next room down. I heard that door banging during my entire stay. Over and over. Hey maintenance ever hear of a door closer? Sheesh! I have go back in Oct. I will pass on LaQuinta Providence
Staff was helpful and told us everything we needed. Checkout took about 10 seconds. The building is nothing special but it was everything we needed for a quick stay. Room had a nice TV and a microwave/fridge. The carpets were slightly damp which was a little weird/gross. The floor in the bathroom was a little sticky.
Nothing. Would not recommend Wasn't clean. Needs to be updated
Wonderful towels We're late sleepers. The breakfast was taken away before we could get to it.
Too little or not choices for breakfast
Spending the evening with my wife For the Crowne Plaza and the price ($300+ for the New Year's Eve platinum package), hors d'oeuvres should have consisted of caviar, salmon and meats rather than cheese, crackers and grapes. Salad was disappointing. Main course buffet was just average. No dessert other than mini pastries with coffee and tea. The band, Steve Smith & the Nakeds were their usual horrible selves, not entertaining and nearly impossible to dance to.
It was a reasonably priced hotel that provided a nice, clean and comfortable room. I have celiac disease and would've preferred to have some yogurt at the continental breakfast. The fresh peaches were a nice touch (although I don't care for peaches). There were eggs - but they weren't appealing looking at all. Hardboiled would've been better.
Early breakfast, clean rooms, quiet, competent staff, airport shuttle
Hotel very convenient to airport. If you arrive later at night, it is easier to call hotel to confirm the next shuttle. Was literally 3 minutes by shuttle to hotel. Good quiet hotel room, nice hotel, good breakfast.
The staff were really friendly, and our room was bigger than expected. The bed was also really comfortable. The heat was not on in the room when we got there, so we were freezing for the first two hours in our room...we kept our coats on while we took a nap. I also had an allergic reaction to something in the room, likely the detergent that the sheets are washed in. But that wasn't really in anyone's control. Overall we had a good stay!
Proximity and shuttle service to airport. Shuttle service was limited and did not include service to shopping mall. Desk clerk argued with me about charges - he claimed I did not pay in advance which I did. He telephoned later to confirm that I had paid in advance and that he altered my final bill to reflect the correct charge.
The front desk agent who picked me up at the airport and with transportation information was enthusiastic and very helpful.
It was a great place to stay for a quick over night stay while visiting Providence Waterfire. it was clean and surprisingly quiet for being so close to the airport.
It was a good price, near Newport, RI. We didn't hear any noise from the airport.
Convenience to the airport Breakfast wasn't bad. I had a hard-boiled egg and toast, a yogurt and piece of fruit. We didn't have much time or I might have made myself a waffle. Bed was comfortable and rooms were clean. Perfect for needing a place close to the airport. You can hear the noise of the highway. My own fault for not complaining, but there were some extremely noisy guests on our floor, late at night and early in the morning. The front desk mentioned it when we checked out and asked if we had been disturbed.
Friendly and helpful folks. Great value. Clean and enjoyable basics.
Loved the bed it was extremely comfortable. Also the staff was very friendly and accommodating The bathroom was alittle small, once you got out the shower their was little room to move
We were picked up promptly after our late night arrival. Very friendly and cirterous staff. Perfect for our needs.
Great friendly staff. Many new renovations. Breakfast had good variety and all was fresh. We didn't know the pool was closed for renovations til we got there (upsetting to 3 11 year old girls) but we were offered shuttle service to a neighboring hotel for use of their pool.
Clean comfortable room. Bed was very comfortable. WiFi was a bit spotty. We were at the far end of the hall and the signal was a little weak.
Staff terrific, rooms (on 3rd floor) newly renovated and spacious. Large comfy king-size bed, as well as couch, fridge, microwave, etc. Room clean. Mattress, pillows and bedding so comfortable. Were in town to visit family. Convenient location. Excellent price. Good breakfast options. Hot coffee and tea 24 hours. Highly recommend Upon walking in, lobby floor unfinished. Undergoing renovation. Understandably, rugs in elevators littered with construction debris (i.e., small sheetrock pieces and dust). Otherwise, excellent.
Nothing. I wish I had asked to see the room before accepting to stay. I would have not stayed there. When I arrived there was note to call a phone # if I wanted to check in. A man came in with a hoodie pulled up on his head, unzipped with no shirt on. Gross. Then he tried to charge me more than I booked for online. I went to the room & it smelled bad. I called to ask for a non smoking room. He said they were all non smoking rooms but he couldn't prevent people from smoking in the rooms. The faucet at the sink at spot on it as if someone had been brushing their teeth. The sink had build up where the bar of soap had been removed but not cleaned off. When I turned on the tv I couldn't change the channels with the remote & called for new batteries. He came down with batteries. Firest he moved the box on top of the tv cabinet & the remote worked. He said to aim the remote higher. I asked him to put in the new batteries in since he had them with him. He refused. DO NOT STAY HERE!
Location with ride to airport which was right next door. Also gave a breakfast to go for our early departure. Breakfast was good. Card reader system was not working. There was not a frig or micro wave in the room.
The room we has wAs spacious and tr oocation was great. we ended up in a smoking room, which was not ideal for our allergies and the fact that we dont smoke, but we had no choice but to take it as it was the only room left when we got thereabd other hotels in the area were all booked up. The kayak website is very misleading, all of the features of the toom run together and it said smoking free.....but didnt show the rest, in the confirmation it then showed smoking free high speed internet. I likely wont use kayak agIain, it was horrible experience.
shuttle available early morning for airport. driver helpful and courteous. Soccer tournament in town and although kids were polite, it was very noisy in the guest room hallway, up until 11 pm. no restaurant was disappointing and may cause me to choose another venue next time.
Friendly staff, convenient location, although it is right next to the airport we never heard a plane. Pool and hot tub were wonderful. breakfast we good too! No fridge in the rooms.
it is close to the airport, i have always found your chain to mean excellent service and facilities at a fair price.
This is my second time staying in the area. The first time, I stayed at a different hotel and was completely disappointed with the thin walls and being able to hear my neighbors in their rooms. Not the case with La Quinta! Even in a pet friendly hotel, it was surprisingly quiet. At one point, there was even a live band practicing in the room next door and I had to mute the TV just to be sure I was actually hearing music from somewhere else it was that quiet in the room. I have already recommended this hotel to others and will stay here again! The dining area for breakfast gets quite crowded, so it's difficult to get food... but it's crowded for a reason as a popular hotel with so many guests. I would just like to be able to get my food and go back to my room without having to navigate through such a large crowd. The AC/heater vents could not be directed elsewhere so any time you walked at the foot of the bed, you were blasted by cold air. I made sure my clothes were not in the drawers after experiencing it after a shower.
The staff were friendly when I arrived in the evening they had cookies out on the front desk which was really nice. The elevator is by the pool so I could peek in and get a view. The pool isn't huge but its a good size. The hotel and room looked just like the pictures it was very nice and modern. I stayed in a king bed standard and it was very nice and spacious. The bed was soooo comfortable and there was a heater ac unit by the bed which guest could adjust themselves which was nice too. The only thing I can think of was my room was located right by the elevator so I could occasionally hear guest but it didn't really bother me too much.
Very comfortable beds. Perhaps the breakfast serving area could be larger.
Heated room with indoor pool and hot tub was great !
Hotel is nice and clean, stuff really helpfull and friendly. n/a
The staff was very welcoming and the amenities from the hot tub and pool and the free cookies and broccoli and cheddar soup were delicious.
Spacious rooms, free wifi, decent-sized swimming pool, gym not bad for a hotel. Near some shops and places to eat. Fine overall but sullen unfriendly guy on reception. A bit far from anything of interest but with a car it's ok.
Very helpful staff. Comfortable bed. Nice room. Premises were quiet and well kept. Room very clean, but a stain in the corner of the shower looked like mold.
The hotel staff was friendly. The beds were very comfortable, almost better than home!
For the price, everything is good. Staffs are very helpful and nice. The shuttle service is really good. We arrived quite late after 11:50pm, but after a call, the shuttle was still coming to pick us. Really appreciate. Breakfast is good, they even managed to have some changes day to day... Satisfied... Don't see...
The breakfast! I'd like breakfast included in. Hotel's price.
Very clean and fashionable Great restaurant in the hotel. Nothing
The main room was very inviting and warm to walk into. There was no issues
I really like this Hotel, in fact we want to extend our stay, but both of us are working the same. The place is perfect, Highly recommended. Nothing.
We had a short overnight stay. We were treated well. We had shuttle service with a smile at 5 am. It was clean and quiet and lovely. Thanks.
staff as always at a school run property very welcoming and helpful and warm. room was clean and quiet staff brought requested fridge within 15 minutes room was very small and bathroom tiny.could use some maintainance as a bit shabby. we specifically booked for the sleep number beds but room did not have them. thermostat was defective. staff got it to work but only briefly
Our room was not ready. We had to wait 15-20 minutes for a room after we had arrived after the check in time. Then we were told the room we were supposed to have had maintenance issues and we were moved from a suite to a regular room. The shower curtain in our room was ripped away from many of the grommets on the pole. There was an event that night and some of the guests were very loud and belligerent returning to their rooms.
great hotel, wonderful town
Comfortable Staff is helpful and laid back Willing to accommodate your needs without any issue Overall clean and quiet location. Didn't replace our towels the second day, just took the dirty ones so we did not have a floor mat for the bathroom when we came back. You can hear EVERYTHING at this hotel. Whirlpool jet bathtub jets needed to be cleaned. Dirty soap bubbles coming out of the jets. Needless to say we didn't get in. For the price, executive rooms could get some slippers or robes or something. Just food for thought.
The service No pool
Beautiful suite room. One of our top 5 king suites
Eveything was clean and neat the way a hotel should be Don't have any dislikes
Our room was old with cracked painted, smelled horrible. One the plus side the towels and bedding were nice. I'd never stay here again or any Radisson based on this room it was just gross.
Staff was very helpful. Hotel was very clean. Overall, a standard middle of the road hotel chain. No continental breakfast. A drink and pastry was included from a small cafe in the lobby, but it was not a very substantial breakfast
Newly renovated. Quiet interior though it is one mile from the airport. Extremely convenient. Restaurants within walking distance. No place to hang the wet towels when we got out of the shower.
I went to RI as a getaway trip for me and my wife. This was not a planed out trip we where going to "figure it out along the way". I asked the staff what there was to do in the area. They not only have me a detailed brake down of the local and touristy attractions one of the gentleman actually brought up maps to our room(whitch was beautiful btw) with locations and suggestions as to the order in whitch I should do the events taylored to my taste. Thanks to them our fly by the seat of our pants trip was full of exciting, romantic and relaxing activities. On one of our later nights we brought back desert to our room and I called the front desk to ask for plates and forks and was going to go pick them up. Instead they sent them up to our room and the person who delivered them wouldn't even accept a tip. This is a great hotel with great people who work there. I will suggest them to all. Nothing
Reasonable price, decent breakfast, basic hotel near the airport not located in very nice area
The hotel was as expected for the price. It was clean, staff was friendly and efficient.
the check in and check out were easy and the hotel, had lots of families, which we liked. would have like the hotel to offer free breakfast buffet, and there was nothing around the hotel. It was in a very industrial location, so everything we needed, we had to jump on the highway.
Fluffy towels, clean bathroom, comfortable bed, new carpeting Price way over priced for an airport hotel
Staff was very helpful.
The hotel staff and room were wonderful.A little difficult to find behind another building No everything was great
We booked a room for 2 for one night. The beds were very comfortable and the room was spacious. Plenty of pillows and the AC worked well. Staff were very friendly. Almost everything was perfect, I wish the windows opened more than a few inches but I am aware why many hotels do that and it's definitely not a legitimate complaint. The room was lovely.