West Greenwich Hotels

The bed and room itself were comfortable. There was a (quiet-running) refrigerator and microwave in the room (1 king bed), as well as a couch. It was located right off the interstate, but was surrounded by tall trees, so it felt much more out-of-the-way. There were a couple pizza places in the area that catered to gluten-free diets, which was great for us.

1) There was a huge cell phone tower right outside the hotel. 2) We had a non-smoking room; however, when we walked into the room, there was a slight stale-smoke smell in the room and bathroom. It wasn't terribly offensive, so we just opened the window for a little bit. The next morning, however, our bathroom reeked terribly of cigarette smoke, like it was coming in a vent somewhere. It was really offensive, and we had to try to keep the bathroom door closed every second that we weren't in there, and did everything we could outside of the bathroom. When I mentioned it to the receptionist on check-out, she said not to worry about being charged for it, as the smoking rooms were right under ours and the smoke came up through the vent. Isn't the reason to have a non-smoking room so that you are away from the smoke?? 3) The iron needed to be cleaned, as it left spots on my husband's dress shirt. Thankfully it was on the sleeve, where it would be covered up by his sports coat.

Quick and easy check in. Cleaning staff was great. Room was clean.

Continental breakfast wasn't the greatest.

Everything....the staff was awesome the room was spacious and clean, breakfast was good. there are places to eat in the immediate area, the pool was warm. This has become one of my favorites places in the area. I honestly have no complaints

nothing

The location

The maid did a terrible job.

Nothing. I wish I had asked to see the room before accepting to stay. I would have not stayed there.

When I arrived there was note to call a phone # if I wanted to check in. A man came in with a hoodie pulled up on his head, unzipped with no shirt on. Gross. Then he tried to charge me more than I booked for online. I went to the room & it smelled bad. I called to ask for a non smoking room. He said they were all non smoking rooms but he couldn't prevent people from smoking in the rooms. The faucet at the sink at spot on it as if someone had been brushing their teeth. The sink had build up where the bar of soap had been removed but not cleaned off. When I turned on the tv I couldn't change the channels with the remote & called for new batteries. He came down with batteries. Firest he moved the box on top of the tv cabinet & the remote worked. He said to aim the remote higher. I asked him to put in the new batteries in since he had them with him. He refused. DO NOT STAY HERE!

bed was super comfortable, room was spotless, soundproofing excellent. Nice to have extra bit of room with couch area.

no back entrance from the back side of the parking lot - had to walk around to the front which seems silly.

Everything

Actually my wife and I are not smokers and we were placed in a room that allow smokers which I think should not be allowed.... The room realy smell something awful... Beside that the stay would have been comfortable better

The receptionists and/ or the front desk staff did not inform us about amenities such as dishes and blankets that are kept behind the desk for sanitary purposes.... found out during check out

The staff was helpful and accommodating in trying to fix all problems.

The hot water did not work in my first room and the room itself was freezing. When I changed rooms, the toilet seat was broken, and I was woken up by an arguing family across the hallway. All aspects of my stay were uncomfortable.

Hotel smelled of stale smoke in hallways and inside room. Was offered to change rooms to only have the other room smell just as bad.

Very helpful staff. Comfortable bed. Nice room. Premises were quiet and well kept.

Room very clean, but a stain in the corner of the shower looked like mold.

The staff was very welcoming and the amenities from the hot tub and pool and the free cookies and broccoli and cheddar soup were delicious.

Very comfortable beds

Parking is always tight. Coming in late we always have to park in the back.

Spending the evening with my wife

For the Crowne Plaza and the price ($300+ for the New Year's Eve platinum package), hors d'oeuvres should have consisted of caviar, salmon and meats rather than cheese, crackers and grapes. Salad was disappointing. Main course buffet was just average. No dessert other than mini pastries with coffee and tea. The band, Steve Smith & the Nakeds were their usual horrible selves, not entertaining and nearly impossible to dance to.

The entire place was very clean and smelled clean. The staff was friendly. The decor at the hotel was very interesting and different from any other hotel. The beds were very comfortable. The back of the hotel was pretty facilities get the river and at night the lights added a nice affect. The hotel was centrally located in RI and made it easy to get places.

I was disappointed with the restaurant. There was not a lot of diversity on the menu and the prices were expensive. Also there was a wedding there on evening and it closed off the restaurant/ bar inside and outside to the guests staying at the hotel.

The bathroom wall is translucent and doesn't go completely up to the ceiling. If one goes to the batroom at night the light shining through and over the wall disturbs the partner. Also, the wall having a space at the top allows bathroom sounds and aromas to enter the rest of the room. If one prefers privacy, this is not the place.

Continental Breakfast, Gym & Pool, Courteous Staff

Very uncomfortable bed, Not many food options within walking distance, Kitchenette had no dinnerware set, or cupboard space

Booked this room with the understanding with the reservations team that I truly needed an 11:0 am check in as I was attending a wedding that began at 1:00. I called a few days prior to confirm the special arrangements and was told that they could not guarantee anything as check out was normally at 11:00 and the notes put into the reservation said 12:00 and even that wasn't guaranteed. As someone who worked in the hotel industry, this is something I completely understand however I also completely understand that you don't promise a guest a special accommodation that cannot be guaranteed or honored. I found another hotel nearby America's Best value inn that was completely understanding and Manny the general manager was incredibly helpful. The place was exceptionally clean and although had no amenities, was perfect for what we needed. I highly recommend that place instead. Needless to say, I would not recommend this place to anyone unless you're looking for someone to give you a hard time and be rude to you.

The room was amazing for the price!

The food service and front desk staff were excellent! Superb customer service skills and the room was spotless!

N/A

Convenience to the airport Breakfast wasn't bad. I had a hard-boiled egg and toast, a yogurt and piece of fruit. We didn't have much time or I might have made myself a waffle. Bed was comfortable and rooms were clean. Perfect for needing a place close to the airport.

You can hear the noise of the highway. My own fault for not complaining, but there were some extremely noisy guests on our floor, late at night and early in the morning. The front desk mentioned it when we checked out and asked if we had been disturbed.

Loved the bed it was extremely comfortable. Also the staff was very friendly and accommodating

The bathroom was alittle small, once you got out the shower their was little room to move

Very clean rooms, nice customer service

No

It was easy to find and accessible to the highway.

It's over 20 miles to Mohegan Sun so having that in the name is very misleading. I would more likely have chosen a less expensive hotel if I knew it was so far from Mohegan Sun.

The layout of the room, the amount of space, and the grounds were outstanding. Also for the number of people coming and going it was quite quiet.

As we had activities early in the morning the 3 days we stayed it would have been really nice to have had breakfast available at an earlier hour.

Spacious clean rooms with comfortable beds conveniently positioned near the Interstate Highway in the business quarter.

It's great for a few nights stay. Very comfortable beds.

More food needs to be provided. Or a snack machine.

No fridge. Way too close to airport

Everything

Clean comfortable room. Bed was very comfortable.

WiFi was a bit spotty. We were at the far end of the hall and the signal was a little weak.

Eveything was clean and neat the way a hotel should be

Don't have any dislikes

Comfortable Staff is helpful and laid back Willing to accommodate your needs without any issue Overall clean and quiet location.

Didn't replace our towels the second day, just took the dirty ones so we did not have a floor mat for the bathroom when we came back. You can hear EVERYTHING at this hotel. Whirlpool jet bathtub jets needed to be cleaned. Dirty soap bubbles coming out of the jets. Needless to say we didn't get in. For the price, executive rooms could get some slippers or robes or something. Just food for thought.

Very clean and fashionable Great restaurant in the hotel.

Nothing

The main room was very inviting and warm to walk into.

There was no issues

Friendly staff, convenient location, although it is right next to the airport we never heard a plane. Pool and hot tub were wonderful. breakfast we good too!

No fridge in the rooms.

Location with ride to airport which was right next door. Also gave a breakfast to go for our early departure. Breakfast was good.

Card reader system was not working. There was not a frig or micro wave in the room.

The bar and grill

Room construction

Nothing. Would not recommend

Wasn't clean. Needs to be updated

Comparable room with plenty of space

Got a room right next to elevator but that's no ones fault really

All staff responsive to needs/requests; excellent service.

Trash behind sofa bed.

Friendly service, clean room with fresh sheets. very good experience.

nothing

We booked a room for 2 for one night. The beds were very comfortable and the room was spacious. Plenty of pillows and the AC worked well. Staff were very friendly.

Almost everything was perfect, I wish the windows opened more than a few inches but I am aware why many hotels do that and it's definitely not a legitimate complaint. The room was lovely.

The hotel staff and room were wonderful.A little difficult to find behind another building

No everything was great

This place was great. They had the most comfortable beds of any hotel we stayed at in R.I. Also very clean and no smell of smoking.

The bathroom was extremely small.

cleanliness ,internet connection was bad,careless

Quietness, nice room

I liked that it was conveniently off the highway

The bathroom need fixing. They are not property maintained. The rooms look dirty and smell. The bed was supposed to be a Queen size but it looked like a Full size. The bed was very uncomfortable and the sheets didnt look clean. The room didnt have extra pillows or an iron. The only good thing about the room was the big flat screen TV and the AC. The hotel needs a lot of maintenance and TLC. The hallways smelled. There is a pool but it was closed. In speaking to one of the housekeepers, we were told the pool is closed because its too much money to maintain it. I feel that it was too expensive for the quality of the place. I will not be staying here again. I rather pay an extra $20 and stay in a better place.

Clean room and helpful staff.

Apparently there are some long term residents who live at the motel and there were some kids hanging out unsupervised making noise and messes in lobby area.