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Nice staff, cleanliness
In a really nice area, absolutely wonderful staff (best I've seen in a long time), comfortable large rooms, 24hr room service, on-site spa, indoor pool, close to cafes and restaurants. Wish there were a sauna or steam-room.
The staff were extremely kind and since we were there as newlyweds We were given a copy of our new name signed for the first time as A keepsake....the mattress was very comfortable ....wish we could've Slept longer but we had to catch an early flight to our honeymoon Destination. ....definitely a night to remember.
Low price, room and hotel were clean, nice HD TV, free Internet Wood Floors, no breakfast, limited toiletries
Room was clean and the staff was helpful Everything was ok
The towels could be a little thicker and larger for shower use.
The tv The fact that the room was moist, the a/c not good, I woke up with a sore throat. The sink was not in the bathroom. The tub had a "dip" in the middle & had a Crack in it like too many people stood in the same spot. The lighting was poor even with 6 lamps. You had to go to the front desk for extra linen, the cleaning ladies didn't have any on the cart. Lastly, cause I'm tired of talkin. My cousins room had MOLD on the wall where the sink was that was supposed to be in the bathroom. No maintenance people on site, just a security guard. I will never stay at another red roof inn. They are ratchet & so is the staff.
The special that I got last min reservation ,cleanliness, There weren't any breakfast only coffee. I've stayed at 2star hotels and have received breakfast during my stay.
Red Roof Inn Long Island was basic but clean and quiet. I like that there's a written notice of a no partying rule displayed at the front desk. We just wanted a place to get a good night's rest at a reasonable rate before leaving out of JFK the following day and we got it here. If this is the same thing you're looking for within driving distance of JFK or Manhattan then you won't go wrong with this Red Roof Inn. There's plenty of places to eat nearby.
Stayed quite a few times and we just love it. Great little getaway, very clean, comfortable, and incredible staff. They go above and beyond to assist in any way to make your stay great. Never stayed at such a clean hotel, this is really top notch.
Beds were comfortable, the room was quiet and the hotel location was close to restaurants and shopping - as well as being easily accessible to expressways. While there was wireless Internet access the signal was not strong and cell phones could not connect to that network unfortunately. Ice machines on several floors seemed out of order or not working very well. The hotel was functional but basic - one small pkg of kleenex/day, 1 small shampoo pkg/day. Possibly if we asked for more it would have been provided, however.
Worn out. Chair ripped at desk.
The staff was really nice! Rooms are extra clean. We stayed in a room that had the connecting door. My wife and I were trying to sleep, this is already 12:30 AM. There were kids in the next room. Laughing, joking, yelling and screaming really loud. We had to call security to get them to quiet down. Also, this hotel allows dogs. This is the worse idea. Someone with a dog across the hall, couldn't get him to sleep. As a result, he would bark all night. Generally speaking, most people do not have common sense. People would go in and out of their rooms, and allow their doors to slam, waking others in the process. We went out for breakfast. When we returned, our room smelled like marijuana. Someone near our room had smoked up, and the smoke traveled underneath the doors. The bottom line, the price is not bad, the staff is nice and friendly, the rooms are very clean, but some of the people that come to the hotel ruined it for everyone else.
The location and price was perfect for us. The hotel was clean and facilities acceptable. The hotel was unable to provide a crib for my 16 month old child. They said they only have one and it was being used. It seems strange that a fairly large hotel only has one crib.
Upgraded room was very nice with a separate lounge w/ microwave and fridge however I only got the upgrade because the initial room I was assigned had an unmade bed. The front desk addressed it quickly though.
The staff was great. Noise from outside
Rooms were clean and nice, MOST of the staff were wonderful. Young woman at check-out was rude and nasty.
Safe Room smelled like paint Door had a draft Heating system was either hot or cold no warm Bathroom water took a long time to get warm Had to play with faucet handle for hot water
Room was clean and bed was very comfortable. Had a nice continental breakfast too. Staff was very pleasant. Would stay there again. Parking was limited. Had to park away from room. Had to wait for car to come close to room to load & unload.
Train stop right next to one side of the hotel! Thus you hear screeching of train & train horns blowing. Only 1 of the 2 elevators was working. The one working elevator went up to the 3rd floor (where we were staying), but it didn't go down from the 3rd floor. Breakfast food good.
Breakfast was good. Convenient location. Easy parking. Room was small. Also loud because of train station next door.
Neat LIRR to NYC
The rooms where clean. The breakfast was decent. Lots to do in the area. The pool was clean. !o minutes from the beach.Nice restaurant on property. The staff was not very interested in helping. Not rude just a little standoffish talked more with each other instead of trying to help with questions you may have had.
The staff was the best we have ever met and the hotel was spic and span clean. Breakfast was good and the location is within walking distance to everything anyone would want. The heater was so loud, it was hard to sleep,
Location Train noise
The room is a mini suite, with a little living room area, with a coffee machine and mini fridge. Breakfast is included, which is a time saver, and was pretty good besides. Has workout room and pool. Pool had a bathroom, but no real changing room with showers. The one shower is open. Cable TV shows list of channels, but doesn't show which programs are currently on.
The room was clean, spacious and quiet. We were in town for a family wedding and enjoyed being able to gather and relax in the comfortable lobby.
Room was clean, very quiet and the bed was comfortable The bed was not a true queen size
The breakfast and the staff was nice. We hated the bathroom setup. Why isn't the sink inside the bathroom. The bathroom was way too small. The room was hot and we tried to adjust the thermostat and it cycled loudly all night long. I would never stay there again or recommend it to anyone.
I booked the room so that my kids can play in the pool. They had a great time. The pool was heated and very comfortable. Directly across the street from the hotel was not very appealing. I believe the buildings were small factory buildings. This was very minor though. There
Good customer service n/a
I liked how clean and modern the hotel was. I also really liked the complimentary breakfast. It had a great selection and the staff was incredibly friendly. The only downside to this hotel was the location. It was a little rough, but you can't expect a beautiful view in New York
This was a clean hotel with a great location. The room was very large and comfortable. The bed was great and I especially appreciated that there was no noisy fan/air conditioner like some hotels. Staff was friendly and helpful. Breakfast was good. Breakfast area wasn't very clean
The hotel is good. Nicely decorated and has all the relevant facilities. Somehow someone messed up my reservation. I waited for 1 hr. To get it fixed and the room size requested was not provided.
This guest did not leave comments about this hotel.
Great hospitality. 1st room had a bad odor from the rug. 2nd nite moved to another room it was much better.
This guest did not leave comments about this hotel.
The rooms were very nice, bar & restaurant were awesome. Fridge, microwave & options for beverages were good. The location was perfect for our girls night sleepover. The front desk clerk was rude & didn't explain any charges. Unfortunately they had to come and change the bed sheets because it looked as the though the weren't changed from the previous guests. The cleaning staff responded quickly and they were very apologetic.
large, comfortable room, nice amenities. clean. easy access to shopping, university, restaurants. We weren't there long enough to take advantage of the spa or game room.
Everything was great! From the moment I checked in, I had a great experience! From Will and Zach at the Marco Polo, to the comfortable room. I would stay here again and again! Great job to management for properly training the staff. Nothing!
Not much, wife enjoyed her massage. Beds too small, advertised pool is actually an exercise pool in the basement 15x8 in size. Very small bar that is understaffed. Gaming center has small pool table and board games that are incomplete. Very overated overall.
Comfortable and luxurious room with exert ammenity. Immaculately clean in every way with a supportive comfortable mattress, premium linens and fluffy pillows. I would recommend this hotel in a heartbeat. The pool is too small.
Staff, was great. Louis is the star of the whole hotel. Ceiling leaked. We had to move to different room. AC was weak and noisy. Room wasn't very c;ean.
The staff and service were outstanding! They seemed to genuinely care how you were doing.
The hotel was great. However, the king suite did not not seem to have a king bed. It seemed to be a queen bed.
The front desk was extremely helpful. The waiter was great also
cyber room and complimentry coffee and fruit in the mornings yes just wish they had a shuttle service to jfk so i wouldnt have to drive so much in new york cause im not used to the traffic but smart enough to buy the added insurance to my rental car..
Overall-everything! The location was extremely close to where we needed to be. The room was very clean and well maintained. Even though the dining area was being remodeled and they served breakfast in a meeting room, the service and food was excellent. N/A
This hotel is located within walking distance to MANY dining options, both chain restaurants and local establishments. There is also a shopping mall literally across the street from the front door of the hotel. The hotel was undergoing a renovation. Our room had already undergone the remodel. However, we found the temperature of the room difficult to stabilize. The fan of the heater/air conditioner was also quite loud.
It was very centrally located to everything, which may it very easy to find (coming from the Jersey Shore). We had an excellent dinner at Baci (?) restaurant. And could easily get to the Scottish Festival at Old Westbury Gardens. It was impossible to adjust the temperature (as it was designed).
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The location. I was completely satisfied.
The location suited our needs quite well. Most staff members were courteous and helpful. The fact that there was no complimentary breakfast was a disappoint considering the price per night and the large buffet put out in the morning. I'm still not clear as to who is entitled to it and the answer I got at the front desk was vague at best.
The hotel is surrounded by many shopping stores and easy to get to. My only issue with the hotel is the pool is very small. The hotel was great and in a great location.
Staff was truly excellent. Bed was a little too firm for me.
Location Unhelpful staff. Dark and dingy hotel. Small rooms. Gave us a single full bed when we requested a double.
Very nice and responsive staff, clean and neat rooms, beautiful lobby Only thing I wish I had was a fridge in the room
Comfy bed and pillows!
I have no complaints about my stay at the Freeport Inn. The room was clean and more than sufficient for my buddy and I during our brief stay. N/A
The hotel was close to th concert venue we were going to. We paid $150 for a night and a few things were broken in the room. The light above the bed looked like it was about to fall and so did the shower head. We reported this to front desk. The room was outdated and could use a good scrub. It served its purpose though but I think we'll research a little more next time.
View of harbor. WiFi connection too weak to reach room. Old decor.
The hotel was very clean and comfortable and the staff were very helpful and friendly. They offered a bite to eat in the mornings (cereal, bagels, waffles, instant oatmeal), which I appreciated. The restaurant makes tasty fare. While I enjoyed my stay I found the hotel a bit pricey for what it has to offer.
Horrible service Place looked like a dump
space in the room, the king size bed, helpfull staff let people know, for any lengh of time, you need a car
The guy at the desk was helpful, gave good tips for eating, taxis and entertainment in the surrounding areas. The hotel was also quiet. Only saw 2 staff my entire stay both were at the front desk. Glimpsed a housekeeper on check out. Did not feel the level of customer service that I think should come with a $150 per night hotel
I had the worst time at this location. Room smelled really musty. Bugs in the shower. Sheets really dirty, and when I went to the front desk to ask for fresh sheets & pillows, they did not have anything. Their hospitality of the staff was bad, when I expressed my dislikes not only did they not try to fix the problems they never even apologized. Please do not waste your money. Also the rooms are out of date and disgustingly small.
was clean enough.. But barely... No bed bugs in our room was a plus Rooms look nothing like photos... Dirty carpets in rooms... Restaraunt wasnt even open... Place is kinda run down
The things that we liked mostly were the accommodations and the staff there. The staff were very kind and helpful. The room and the bed were very confortable. And also Freeport was a very nice surprise, the city is very beautiful and the food there are great too.
It was right on the water. The staff was friendly and the rooms where clean enough. The breakfast could have been better. It got a little loud at night and there where a few weirdos on the premises.
The hotel is new so it has that going for it. The rooms are decent sized and the beds are comfortable. This was our 4th or 5th time staying at this location. I checked in through the app which may have been a good thing in this occasion. When we arrived there was no one at the front desk!
PARKING IN BACK EVERYTHING FOR THE MONEY ABSOLUTELY NO VALUE SURE CLOSE TO JFK....SO WHAT WAS ON BUSINESS IN THE AREA ALL HOTELS ARE OVER PRICED PLACE NEEDS A PAINT JOB. FEELS LIKE A FUNERAL PARLOUR
The sheets were old, had holes, and very itchy. the heat was blowing out cold air. bathtub was dirty. King bed with two flat pillows. Never again. Unpleasant stay
The location is good, easy access to many locations on long island. The bed was so uncomfortable that my back still hurt a week later. The AC clicked on and off all night (despite being on the correct setting) and it was incredibly loud/rattling/screeching, constantly waking me up after finally falling asleep on the brick-bed. The AC also left a huge puddle on the floor. The shower curtain had holes in it. The walls were thick with dirt.
The front desk was very nice and easy to check in. Looked like a Motel from the outside. but the rooms were very clean and modern. Nice comfortable beds too.
We checked in after 1am the check in person told us that he will extend our stay until 2am although that's pushing it but we checked in late. It was appreciated. In the morning we got a call from someone so rude we told him what we were told, he said no way you gotta go at 12. At this point I was annoyed and insulted. This person should not be at the front desk, no customer service skills I told him to check with the other person because 2pm it is. I would have been fine leaving but that nasty attitude. A half hour after the conversation, housekeeping pushed the door. She was most courteous and so apologetic as she was not told. The front desk people,need training. Not convinced I would stay there again!
I liked the size of the room and that the location was very accessible.
The hotel was clean, albeit modest. The staff was courteous. Food was simple, but adequate. My reservation was in order. The location was convenient, with no trouble getting taxi service to the trains. My stay was short, but worry-free -- just like I like it. I'd recommend this hotel to a friend.
Tough to find reasonable accommodations in this area of Long Island but this hotel is just fine. Clean, comfortable room, nice staff, convenient location. I'd stay there again.
Very pleseant stay at this hotel. Nice and clean. Would stay there again when in NY.
We found this hotel to be top notch for the price. Check in went smoothly, the room was spotless and the king size bed was heavenly! Hot breakfast buffet. I would stay clear of the eggs, not the real thing. However, the cinnamon buns made up for the eggs...yummy! Would definitely recommend this hotel, we'll be back I'm sure.
The hotel appears to be fairly new. I am glad that I did call the hotel itself to confirm our reservation since we could have had an issue with the number of beds (single/double). Apparently you should call if it matters and it did for us with two children traveling. The hotel parking lot will fill up and you will have no place to park if they are booked (only 1 night for us). The front desk staff seemed to be very nice and helpful with directions and tips for out of towners, however the young man over the breakfast buffet seemed to not be really happy with his duties. (Breakfast was good, however they did run out of milk one day/not a huge deal). We did have one issue with the hot water running out-called and was told the boiler had gone out the night before and the water was a little discolored for a little while. I guess this can happen anywhere? The train station is about a 10 min walk (Lynbrook). Not many eating places around but a few. The Long Island Train Station (Lynbrook) is about a 40 min ride to Penn Station and I thought a little pricey. Would maybe choose another location if we were to go to NYC again. Overall the hotel was nice and clean. The room did have a small microwave and fridge. The hotel did have washers/dryers to use for a fee if you would like which is nice for a family traveling.
The hotel was nice and clean, and the staff was very helpful. I would stay there again on my next trip.
overall hotel was good, clean and comfortable. had a lot of road noise due to the location of the hotel. breakfast was included but was not very good.
i have stayed here on several visits to ny out of the way hotel but yet close to all that i need simple-clean-comfortable-value for the area
THE HIE IN LYNBROOK IS A VERY COMFORTABLE AND CLEAN HOTEL. THE STAFF IS VERY FRIENDLY AND HELPFUL TOO!
Nice rooms, clean! Enterence hard to find , hidden in the back of the hotel
Comfortable beds, no bugs, clean room, nice bathroom, nice area, reasonable price Door sticks, swing lock was broken off, parking sucks, breakfast was mediocre, fridge broken. Booked a non smoking room, was put in a smoking room.