Would you like to save as your currency permanently or for this visit only?
Having access to a 25m pool, sauna and steam room. State of decoration. You could feel all the springs in the mattress
Comfortable, spacious bedroom; bright, clean bathroom, with a large bath and a powerful shower. Situated in green fields, only a mile or two out of Middlesbrough. Good choice of breakfast food. Limited sunshine through the small windows of the Brakfast room.
Excellent food and service in the restaurant
Resturant is good.
Parts of bar area and restaurant were too dark. Actually ended up with frosties instead of cornflakes at breakfast, as I couldnt see!
Friendly staff Poor service in restaurant, poor quality of food and incorrect/incomplete order served. Gym facilities excellent, changing facilities dirty
Relaxed atmosphere and excellent breakfasts. Mattress in room 107 quite soft!
The restaurant and sports centre are excellent I had to ask on numerous occaisions for the tv to be fixed the phone to be fixed and a lightbulb to be changed. The rooms need to be redecorated to the same standard as the other facilities.
I do like most of the arrangement in total.......Very good yes, There is no fridge in the room for keeping any thing such as water and juice
Great value for money, good breakfast and with a swimming pool. Our room was well cleaned. The place is showing its age a bit and needs a refresh in places. Reception and breakfast room staff are not the most customer focused I have ever met and the place would be much better if this was improved.
Central location, friendly staff who were willing to help
i was in a room which must have been over the kitchens as fro 6am in the morning a door was being costantly opened and banged shut like a swinging door type arrangement. The same noise was there each evening when meals were being served. So not a hotel I would stay at again. Also windows were high up - they were filthy and obverlooked a flat roof and fire walk way.
Location No Food Options
Cleanliness and friendly staff and central location
friendliness of staff. very helpful No facilities for evening meal or a cooked breakfast. room did seem a bit dark, one bulb out.
The food Being placed on the third floor when I requested to be put on 1st or 2nd
Its location was the main reason we chose to stay there! We could walk to our meeting. The clock on the Market chiming every 15 minutes, day and night!
Very helpful, friendly staff and good, secure parking. (basement of building, roller shutter door controlled by Reception) Breakfast/menu was simple, but well prepared. A cooked breakfast would be a great addition.
Good hearty breakfast More information in advance about access to leisure facilities as I didn't see this on your website.
Stepping into this place was like stepping into a desperate Kafkaesque novel - brightly lit lobby devoid of atmosphere, half interested man on reception, another guest in tracksuit bottoms sitting there picking his toes, a room which hadn't been decorated or cleaned since circa 1986, and no bar/dining facilities. It was grim. And to make the miserable experience truly dire, the internet date I'd arranged to meet turned out to be a right rough old boot. Lesson here - never go by appearances.
The staff were very nice. Both check in and check out were quick. Was nice to be taken into the lobby and given directions to the room. Room clean and nicely decorated. Fab shower. Bed very comfortable. Hairdryer with a diffuser...brilliant!! Breakfast was excellent. Room a bit on the small side but had everything needed.
The hotel foyer and reception rooms are lovely. The bedroom was clean and had all the essentials but the carpet was worn near the bathroom and the basin was cracked.
The hotels decor and stylish "style" The breakfast waiter ! Grumpy and moody - not an ideal welcome !
we found the hotel welcoming [ warm and cosy ] we are not complaining but found the breakfast was rather hurried .too many courses on your table at once.
After ordering room service (2 sandwiches) reception called back and said it was going to take over 1 hour. ridiculous. Also, dinner was meant to be served from 5-10pm. We got to the restaurant and were told rather rudely that it wasn't possible to fit us in at all due to a wedding taking place. Fair enough but should have mentioned this to us when we checked in.
we stayed at the hotel to go to a wedding , and loved it from the moment we stepped in through the door .The staff were so attentive and helpfull .My room was on the ground floor and it was stylish ,warm and spotless .The food was excellent and the wedding planners made the day very special . The only thing we found difficult was finding the way into the grounds of the hotel as it was nt very well signposted. We also found that we could have done with a few more staff on duty on the bar when it got quite busy.
The hotel was very comfortable and I'm glad the decor is is keeping with the age of the building. On our first night there, there was a problem getting a reservation for the restuarant Maxines and we had to eat at 6.30pm.I think they should make sure they have room for hotel guests. Also the restuarant is very, very expensive and my party considered the food was not of a particularly good quality.
Lovely room, friendly helpful staff and excellent position of hotel to Darlington shopping centre. Nothing.
Good food Warm white wine
Free broadband was provided to the room. Very good to see this and wish more hotels would offer it. Service during the evening meal was not brilliant....a bit slow, but I have a feeling that the member of staff assigned to my table was in training and so this does mitigate the criticism slightly.
The staff were very helpful and friendly, even all the room cleaners met us with a cheery "Good morning". The food was excellent and served very hot. Breakfast was magnificent! All was good
Excellent breakfast, good quality evening meals, very relaxing lounges, pleasant and helpful staff. A porter to take bagge to rooms would be helpful. It can be a rather long way to the Woodlands suite.
Lovely comfortable stay with pleasant and polite staff nothing was to much trouble would certainly stay here again
Clean, warm and very welcoming - excellent food nothing
I was only there for a one night , arrived late and left early so didnt see much of it
relaxed friendly atmosphere, helpful staff, excellent breakfast
The food and service was excellent. The room was clean and comfortable. Extras such as afternoon tea, or wine were a little expensive.
the rooms are large and accomidating, with greaat pillows. no seriously great pillows and bedding.
Staff attention excellent throughout. Good restaurant. Superb breakfast. Very limited French wine list
Food was excellant. Staff were very helpful. Room was a great surprise and a lovely treat. Breakfast hamper was fun. Vodafone signal was not good in hotel but okay in car park. Had booked 2 nights but when arrived they had arranged another night in a nearby hotel.
clean room and friendly receptionist thin walls. was woke up at 6.30 am by an inconsiderate guest's alarm going off and off and off....
frendly staff bar a bit expensive compared to local pub prices..... 24 hour food menu could have been a bit better
Location - clean hotel, looks very new
Close to the town Very expensive compared to standard of the hotel
Clean. Modern. Friendly. Spa, Pool, Gym Sauna. Generous Beds. Great Views.
I loved the swimming pool. I swan every morning. The highlight of the stay. Meals were expensive and would have like something between dinner and snacks unless I missed something.
location, close town centre and Riverside Stadium
staff ,and the whole hotel was good i had to change rooms at 2.30am due to the noise from a nightclub not far from my room .so all in all the hotel was good but the location of my room was very poor.so on that note i would like to request a refund or one free night at one of the other thistles hotels .Thank you
Having to pay for car park
loved everything about it... wonderful luxurious hotel with professional friendly staff. Loved it!
Although it was only a brief overnight stay and we arrived particulary late. The staff were extremely accomodating and welcoming no
Excellent hotel, staff very friend and helpful. Spa facilities marvellous. The afternoon tean brillant.Cocktails superb, bar staff willing to mix what ever you required.
All of the staff were great very pleasant and always willing to help you and make sure your stay at the hotel was perfect, they make you feel a million dollars! The spa facilities were fabulous! A large pool area also with a spearate hydrotherapy pool and about 6 treatment rooms ranging from an igloo, tropicarium, saunas steam room and heat room, ideal to relax and unwind.
This hotel was completed in Oct 2009 and you can tell - everything is brand new. Bedroom was wonderful - large and with wonderful lighting system. Hotel is set in acres of grounds. It made for an hour walk after breakfast. Never stayed in a hotel this luxurious before! Spa is wonderful. Large pool with exquisite changing rooms.
exellent..the best hotel i have ever stayed in..will definately be going back.
Modern hotel;large rooms with excellent showers! Filled in customer questionnaire and were very impressed to recieve a telephone call in response within a few days and conformation that they had taken action on our comments. Air condtioning/heating controls were difficult to adjust;directions need altering to make it clear that need to take A167 to Newton Aycliffe; very close to A1M
Had no problems at all, staff were polite and helpful, food was outstanding and rooms were perfect Had no problems, hotel was definitely worth the money.
BIg beds Excellent showers - good clean hotel - just the thing for business traveler or a base for touring.
Staff were welcoming and efficient - I asked for another pillow and it appeared 5 minutes later. I found the mattress rather too hard and a bit lumpy - husband did not feel the same! (Room 010)
power shower,reception bed springs
Comfort & value Hotel let down on 2nd morning - by breakfast manager who took no notice of us --- we did tell Tracey hotel manager - who look after us
power shower was fantastic and the room was very modern and comfortable - would defenately stay again
Breakfast - very good. Shower was excellent As it is a fairly new build there is no character or atmosphere
easy to find tiny rooms, has not been redocorated in at least 20 yrs, very very basic, over priced
Good service. Nice hotel. Cold night. Should have been extra blankets in the room.
Easy access/good secure parking/good menu/pleasant staff Decor old fashioned/a bit dark and forboding
I wasn't expecting a great deal I have to admit, knowing Middlesborough from a few years ago but I was pleasantly surprised to find The Baltimore to be a really lovely hotel. Clean and spacious and good value for money. Would definitely recommend it to others.
friendly staff. great food. rooms were to hot
Not much. Although good selection of teas and biscuits Dingy, old fashioned.
I found the staff at the desk extremely helpful especially when there appeared to be a mix up
Friendly staff A bit noisy at times, because of guests leaving in the middle of the night and therefore not going to bed; i.e. talking rather loudly and pacing their room
the noise from outside. web site stated rooms had been noise proofed but it was extremely noisy.
Comfortable spacious room excellent Dinner and Breakfast very well served and presented.Helpful and very pleasant staff. Nothing
Excellent location, friendly feel, good service
The booking process was easy, the staff at the hotel were very polite, smart and friendly. The food was very good and the room was clean and comfortable.
Nice room with view on edge of River Tees. Historical interest with Roman past.Cosy fires and atmosphere in bar.Pleasant attenetive staff. Widescreen TV in room.Close to Darlington & A1.Bedroom. Good sized bedroom & bathroom. Due to no O2 phone signal they allowed me to use their phone.Bar food was good. Room far too gloomy and dark. Room noisy from creaking floorboards & footfall from guest in room above. Crumbs in tea tray. Toilet pan had not been cleaned very well. Arm on armchair broken.Hopeless mobile phone signal.(O2). Cooked Breakfast was cold and uninspiring. Bar had no crisps, nuts, snacks - run out and no new delivery for 2 days !!
Beautiful setting on the side of the River Tees. Friendly staff and a good atmosphere. Easy access to the surrounding countryside and nearby city of Darlington. No.
Good location, good food helpful staff Poor lighting in room - difficult to read No waste bin apart from sanitary one in bathroom
location of the property,breakfast included in room price,and great meals from bar/restaurant
Great stop over for our road trip. Great rooms and good value. Beautiful location next to the Tees opposite an old Roman site and road. Good beer!
Clean and nicely finished room, great bar (open fires), great food (evening meal and breakfast), good value None
Extremely dog friendly which meant a lot to our labrador. Lovely dinner in a cosy bar with log fires. Nothing was too much trouble. Bed was one of the comfiest I have ever slept on. Will defininately use again. Unfortunately we only go shooting in that part of the country once a year. Everything was great and very good value.
Welcomed great food n/A
24 hour check in
noise, would consider a rear room next time!
Rooms were clean and comfortable There were no bar or restaurant facilities
Car parking was good; Reception welcoming; Room clean and spacious; continental breakfast included in price - a nice surprise! Poor signage in the dark to the actual Lodge. Lift not working and my room was on the 3rd floor. Window in room wouldn't close - it was a very cold night. Rather uncomfortable matress - I could feel a number of the springs!
Next door to a good pub serving good meals and beer. We didn't have time to explore the whole hotel but did think that the beds needed updating as they were creaky
For my business purpose the hotel was excellent. The hotel was quiet and the room very clean.
the staff were friendly and willing to help there was a very poor selection for breakfast and there was a smell of damp in the rooms
the staff were loveley and very helpfull could do with modernising especialy bathroom grout and lighting
Locality and cost No
Its the second time have stayed here and was thoroughly happy with it...when i complained about being on 3rd floor as lift not working, was immediately given a room on ground floor
Nice setting, friendly, helpful staff The first room we were allocated was above The Stables pub with a large extraction fan outside the window! Also, the room itself was poky and well worn. However we asked immediately if we could change rooms and after a short time were given a 100 per cent better room in the main building on the first floor where the carpets were new and the room very clean & agreeable!
Needs a bit of a revamp
Nice restaurant, pleasant surroundings, friendly staff, gym facilities Noisy guests in the adjoining room, quite small bed
The atmosphere and the all round cheerfulness of all the staff no matter what their duties were. There was nothing that we did'nt like.
Location was good. The room was dated and the bathroom had silicone everywhere. The leisure facilities were out of use and that was the main reason we booked the hotel in the first place. We were in a room next to the family from hell who started shouting and banging doors from 04.00am onwards! The food was very poor and expensive. I feel very let down by the hotel as did the rest of my family who also stayed there. I would have thought that when booking 5 rooms someone would have said that the leisure complex was closed.
the countryside was beautiful, it was set away from all city exposure, in the country. beautiful. food accessible w/o problem. very nice
We only stayed one night and only had a light meal but our impression was very favourable - the receptionist in particular was most helpful. The absence of a lift (my wife is disabled) is a disadvantage to us considering a longer stay
The location I had to move rooms as it had not been cleaned. T he next room was not much better and there was no table or desk to work on. The ensuite was basic
privacy & comfort dirty carpets and no refreshements available in the morning
The friendliness of the staff Evening meal could have been better. Quite expensive hotel so food needs to be top notch
It was more than expected excellent I would have liked a bar area
Very good staff and pleasant surroundings The facilities for smokers were an insult and absolutely appallling when most pubs in slums do better as of course most hotels do too. Those at the wedding that was going on when we were there were equally disgusted on this issue. All my comments herein are all subject to this one criticism.
Very friendly staff, and location was brilliant with lovely views and grounds to walk in Nothing
The staff was lovely and most helpful.
Clean, modern and comfortable Nothing at all
The room (Roxby)was small. The bathroom wass poorly laid out ie you virtually had to climb over the toilet to enter the shower and the lighting was wholly inadequate.
The staff. Attentive and courteous and professional
The location, the view from the room and the contemporary decoration in the room The fire alarm that went off at 3.30am! The speed of the service wasn't great either, drinks in the lounge took ages and breakfast was a slow process
The luxury room A wedding was on at the hotel on our first night and we were put in a room directly above it. It was not a quite christmas getaway we had hoped for,
Lovely setting, excellent food comparable with michelin starred restaurants we have used, friendly and attentive staff. That we couldn't stay longer!!