Having access to a 25m pool, sauna and steam room. State of decoration. You could feel all the springs in the mattress
I do like most of the arrangement in total.......Very good yes, There is no fridge in the room for keeping any thing such as water and juice
Resturant is good.
Relaxed atmosphere and excellent breakfasts. Mattress in room 107 quite soft!
The restaurant and sports centre are excellent I had to ask on numerous occaisions for the tv to be fixed the phone to be fixed and a lightbulb to be changed. The rooms need to be redecorated to the same standard as the other facilities.
Comfortable, spacious bedroom; bright, clean bathroom, with a large bath and a powerful shower. Situated in green fields, only a mile or two out of Middlesbrough. Good choice of breakfast food. Limited sunshine through the small windows of the Brakfast room.
Parts of bar area and restaurant were too dark. Actually ended up with frosties instead of cornflakes at breakfast, as I couldnt see!
Friendly staff Poor service in restaurant, poor quality of food and incorrect/incomplete order served. Gym facilities excellent, changing facilities dirty
Great value for money, good breakfast and with a swimming pool. Our room was well cleaned. The place is showing its age a bit and needs a refresh in places. Reception and breakfast room staff are not the most customer focused I have ever met and the place would be much better if this was improved.
Excellent food and service in the restaurant
Bar meals and breakfast. Spacious rooms The hotel could do with refurbishment; its looking a little worn at the edges.
Staff were welcoming and professional and as always the location is great for the A1 and for Stockton/Darlington and NE.
We particularly liked the friendliness and thoughtfullness of the staff and the room was spacious, clean and comfortable.
nothing rundown,poor &worn out decoration, old fashioned, very poor and expensive food,
great location if flying.
Restaurant food was excellent. Staff very helpfull Happy Hour in the bar 5-7pm
Serious mould in the bathroom. Very dated. Not enough staff. Peeling Wallpaper. In need of TLC.
No air con in rooms. Terribly hot. A fan was provided, but was not good enough. I cant begin to think how hot it would have been in high summer. On that point, I certainly would not recomend this hotel during the summer months
cleanliness of bathroom could be better,mattress could be better quality.
Lovely relaxed hotel with excellant food. Enjoyed it all.
Lovely room, with many designer touches. The wait staff in the dining room was especially efficient and helpful. Beautiful garden. The hotel is in a handy location. I found it difficult to read by the very dim bedside lamps.
Peace and quiet also the staff and food was v good none
Friendly and very helpful staff - comfortable rooms, open fire in the bar, excellent food.
The size of the rooms and the shower The noise as the rooms were not very soundproof and children running up and down the corridors early in the mornings.
The food Being placed on the third floor when I requested to be put on 1st or 2nd
friendliness of staff. very helpful No facilities for evening meal or a cooked breakfast. room did seem a bit dark, one bulb out.
i was in a room which must have been over the kitchens as fro 6am in the morning a door was being costantly opened and banged shut like a swinging door type arrangement. The same noise was there each evening when meals were being served. So not a hotel I would stay at again. Also windows were high up - they were filthy and obverlooked a flat roof and fire walk way.
Cleanliness and friendly staff and central location
Stepping into this place was like stepping into a desperate Kafkaesque novel - brightly lit lobby devoid of atmosphere, half interested man on reception, another guest in tracksuit bottoms sitting there picking his toes, a room which hadn't been decorated or cleaned since circa 1986, and no bar/dining facilities. It was grim. And to make the miserable experience truly dire, the internet date I'd arranged to meet turned out to be a right rough old boot. Lesson here - never go by appearances.
Good hearty breakfast More information in advance about access to leisure facilities as I didn't see this on your website.
Central location, friendly staff who were willing to help
Very helpful, friendly staff and good, secure parking. (basement of building, roller shutter door controlled by Reception) Breakfast/menu was simple, but well prepared. A cooked breakfast would be a great addition.
Its location was the main reason we chose to stay there! We could walk to our meeting. The clock on the Market chiming every 15 minutes, day and night!
Location No Food Options
For my business purpose the hotel was excellent. The hotel was quiet and the room very clean.
Rooms were clean and comfortable There were no bar or restaurant facilities
24 hour check in
Car parking was good; Reception welcoming; Room clean and spacious; continental breakfast included in price - a nice surprise! Poor signage in the dark to the actual Lodge. Lift not working and my room was on the 3rd floor. Window in room wouldn't close - it was a very cold night. Rather uncomfortable matress - I could feel a number of the springs!
Locality and cost No
the staff were friendly and willing to help there was a very poor selection for breakfast and there was a smell of damp in the rooms
the staff were loveley and very helpfull could do with modernising especialy bathroom grout and lighting
noise, would consider a rear room next time!
Its the second time have stayed here and was thoroughly happy with it...when i complained about being on 3rd floor as lift not working, was immediately given a room on ground floor
Next door to a good pub serving good meals and beer. We didn't have time to explore the whole hotel but did think that the beds needed updating as they were creaky
Good location, good food helpful staff Poor lighting in room - difficult to read No waste bin apart from sanitary one in bathroom
Beautiful setting on the side of the River Tees. Friendly staff and a good atmosphere. Easy access to the surrounding countryside and nearby city of Darlington. No.
Excellent location, friendly feel, good service
location of the property,breakfast included in room price,and great meals from bar/restaurant
Great stop over for our road trip. Great rooms and good value. Beautiful location next to the Tees opposite an old Roman site and road. Good beer!
Clean and nicely finished room, great bar (open fires), great food (evening meal and breakfast), good value None
Nice room with view on edge of River Tees. Historical interest with Roman past.Cosy fires and atmosphere in bar.Pleasant attenetive staff. Widescreen TV in room.Close to Darlington & A1.Bedroom. Good sized bedroom & bathroom. Due to no O2 phone signal they allowed me to use their phone.Bar food was good. Room far too gloomy and dark. Room noisy from creaking floorboards & footfall from guest in room above. Crumbs in tea tray. Toilet pan had not been cleaned very well. Arm on armchair broken.Hopeless mobile phone signal.(O2). Cooked Breakfast was cold and uninspiring. Bar had no crisps, nuts, snacks - run out and no new delivery for 2 days !!
Welcomed great food n/A
Extremely dog friendly which meant a lot to our labrador. Lovely dinner in a cosy bar with log fires. Nothing was too much trouble. Bed was one of the comfiest I have ever slept on. Will defininately use again. Unfortunately we only go shooting in that part of the country once a year. Everything was great and very good value.
The booking process was easy, the staff at the hotel were very polite, smart and friendly. The food was very good and the room was clean and comfortable.
Good service. Nice hotel. Cold night. Should have been extra blankets in the room.
Not much. Although good selection of teas and biscuits Dingy, old fashioned.
friendly staff. great food. rooms were to hot
I found the staff at the desk extremely helpful especially when there appeared to be a mix up
Comfortable spacious room excellent Dinner and Breakfast very well served and presented.Helpful and very pleasant staff. Nothing
easy to find tiny rooms, has not been redocorated in at least 20 yrs, very very basic, over priced
Easy access/good secure parking/good menu/pleasant staff Decor old fashioned/a bit dark and forboding
I wasn't expecting a great deal I have to admit, knowing Middlesborough from a few years ago but I was pleasantly surprised to find The Baltimore to be a really lovely hotel. Clean and spacious and good value for money. Would definitely recommend it to others.
the noise from outside. web site stated rooms had been noise proofed but it was extremely noisy.
Friendly staff A bit noisy at times, because of guests leaving in the middle of the night and therefore not going to bed; i.e. talking rather loudly and pacing their room
extremely friendly and helpful staff who were able to provide us with maps and directions to the places we needed.
Been along time sice i stayed in a travel inn (now Premier Inn) and what a difference. The upgrade to their hotels has made a big difference. Well done!
Good amount of parking, good location, close to out of town shopping centre, and supermarket. Good pub food next door Nothing not to like
Staff where helpfull and friendly, rooms were clean and tidy.
Bed comfortable, curtains blocked all light. Staff friendly and helpful. Food good in on site restaurant. Room was cold and hard to heat.
We had an overnight stay at this hotel as we were attending a function nearby. After we checked out the following morning we enjoyed a walk by the River Tees which is just outside the hotel car park. The Tees Barrage that has been constructed was interesting, it's purpose is to make a venue for water sports which is currently under construction.
Everything connected with hotel acceptable Actual cost not explained properly. Website inaccurate on distance of hotel to centre of Stockton. Reception staff not sufficiently well informed on local facilities.
The staff were very helpful and friendly. The food at the attached restaurant was very good and fast to be served. The room was very clean, spacious and comfortable. It was very quiet - i got a great nights sleep. Nope.
the rooms are large and accomidating, with greaat pillows. no seriously great pillows and bedding.
Lovely comfortable stay with pleasant and polite staff nothing was to much trouble would certainly stay here again
relaxed friendly atmosphere, helpful staff, excellent breakfast
The staff were very helpful and friendly, even all the room cleaners met us with a cheery "Good morning". The food was excellent and served very hot. Breakfast was magnificent! All was good
The food and service was excellent. The room was clean and comfortable. Extras such as afternoon tea, or wine were a little expensive.
Staff attention excellent throughout. Good restaurant. Superb breakfast. Very limited French wine list
Clean, warm and very welcoming - excellent food nothing
Excellent breakfast, good quality evening meals, very relaxing lounges, pleasant and helpful staff. A porter to take bagge to rooms would be helpful. It can be a rather long way to the Woodlands suite.
I was only there for a one night , arrived late and left early so didnt see much of it
privacy & comfort dirty carpets and no refreshements available in the morning
the countryside was beautiful, it was set away from all city exposure, in the country. beautiful. food accessible w/o problem. very nice
The atmosphere and the all round cheerfulness of all the staff no matter what their duties were. There was nothing that we did'nt like.
The friendliness of the staff Evening meal could have been better. Quite expensive hotel so food needs to be top notch
The location I had to move rooms as it had not been cleaned. T he next room was not much better and there was no table or desk to work on. The ensuite was basic
We only stayed one night and only had a light meal but our impression was very favourable - the receptionist in particular was most helpful. The absence of a lift (my wife is disabled) is a disadvantage to us considering a longer stay
Location was good. The room was dated and the bathroom had silicone everywhere. The leisure facilities were out of use and that was the main reason we booked the hotel in the first place. We were in a room next to the family from hell who started shouting and banging doors from 04.00am onwards! The food was very poor and expensive. I feel very let down by the hotel as did the rest of my family who also stayed there. I would have thought that when booking 5 rooms someone would have said that the leisure complex was closed.
Nice restaurant, pleasant surroundings, friendly staff, gym facilities Noisy guests in the adjoining room, quite small bed
Nice setting, friendly, helpful staff The first room we were allocated was above The Stables pub with a large extraction fan outside the window! Also, the room itself was poky and well worn. However we asked immediately if we could change rooms and after a short time were given a 100 per cent better room in the main building on the first floor where the carpets were new and the room very clean & agreeable!
Needs a bit of a revamp
Bed very uncomfortable
Despite its description. This hotel has a large free car park. Room had recently been modernised. BAr meal excellent value for money. Bathroom was a bit small but perfectly adequate.
This is the 2nd time at this hotel and it will not be the last. nothing
Staff were superb, room was nice and spacious and comfy bed. We did find some sweets and rubbish behind the dressing table and the shower room was looking a little shabby, however generally it was all very good. Room could have been cleaner.
Plenty of space in room, good grounds for children and lovely setting. Excellent breakfast. Couldn't make the shower work. Maybe need insructions for foreigners.
Friendliness of staff. Location. Quality of meals. History of building. Due to booking online, it was not possible to ensure my guests were allocated a room equal (or better) than that allocated to my wife and myself.
Not very much. Some staff friendly, others not. Plenty !! Offered wrong room initially. Correct room dirty, beds unmade,china unwashed, toilet non flushing, broken wardrobe door, no hairdryer,broken window stay. Countryside views were of untidy back yard where kitchen extractor unit was below our window.....hence noisy and smelly. Poorly equiped small room with no extractor fan in bathroom or shaver point or mirror light. Grouting in floor tiles breaking up. More but that's enough !!
Friendly staff and an interesting setting. Room in the west wing I stayed in was looking abit tired.
Beautiful setting. Spacious rooms and bathroom. Authentic castle atmosphere and decorations. Good food, available all day and evening. It was the perfect setting for our family. The beds were very hard, I ended up sleeping on the sofa. I've had back surgery and a hip replacement and could not bear to lie on this hard mattress, felt like concrete. The staff said they would bring up another duvet for me to lie on but it never appeared, so I had 3 sleep-deprived nights.
We stayed as part of a wedding party. The food was good, the staff were pleasant and the rooms were very clean and nicely decorated.
It was a lovely quiet and relaxing environment - which was much appreciated after a hard days work.
Food was excellant. Staff were very helpful. Room was a great surprise and a lovely treat. Breakfast hamper was fun. Vodafone signal was not good in hotel but okay in car park. Had booked 2 nights but when arrived they had arranged another night in a nearby hotel.
Comfortable, friendly and clean
would like breakfast a little later
Breakfast and staff. No proper bar. Limited drink selection from honesty bar.
A lovely, relaxing and friendly place. The breakfast was excellent, the room was relaxing and clean with nice bathroom and products. The surroundings were lovely too. The breakfast was 7.30 til 8.30, it would have been nice to have breakfast extended a bit until 9/9.30 for people wanting more of a lie in.
the area was nice and peaceful relaxing just the radiator in bathroom did not work and was cold
First class comfortable hotel in quiet rural location. Evening dinner menu by prior arrangement, otherwise a selection of pubs and restaurants are available in the surrounding villages.
Very friendly owner who went to great lengths to make sure we enjoyed our stay. Very good supper was provided
Very friendly and relaxed, room good size and comfortable, suited our needs Ideally would have prefered breakfast just a little later as we rarely get that extra half an hour, but wouldnt stop us returning.
Very comfortable and nice room. Very good breakfast, using local produce. Would have preferred to have been able to have breakfast later and so a more relaxing start to the day.
The full Yorkshire breakfast and accompanying fresh fruit, preserves etc. We were in a ground floor room and heard every footstep from the first floor bedroom above. Also the noise from the sliding doors of their wardrobe was annoying.....
Difficult to say as when we arrived for breakfast just before ten we were told it finished at 9.30 on that day. Isn't your priority with the resisdents that are already in the hotel and not for a wedding that is due to arrive later in the day. As much as it was comfortable i felt the reception area was okay but the room looked a bit tired and dated. It does not have the WoW factor.
Very attentive restaurant staff
Very clean and spacious tea/coffee and warm atmosphere The staff at reception were pleasant and welcoming I did misplace an item of property which was readily found and returned to me Nothing to comment about
Good location And excellent service. our room a bit noisy due to trains a stone throw away from our window. Also we were woken by noisy heating system during the night . Also the price of £60 a night you would of thought breakfast was included
Attentive staff, clean facilities, pretty restaurant Breakfast was all piled on a small plate. Beans everywhere. It tasted nice but it looked awful
Nice and clean A 15/20 mins to walk into yarm
Spa and leisure facilities and breakfast was good.
I thought my late check in was handled very well, and any time i called reception they were polite and helpful and even knocked on my door to deliver my paper, the showers in the bathroom were very good, i had not been top the area before, so may be in the welcome book a little more information would have helped as i walked to yam and turned the wrong way out of the hotel, may be info on th elocal buses would be nice as they are so frequent room services was quick and excellant i would definitly come back, i work in th etravel industry , and enjoyed weekedn I selected this hotel for the pool and gym, this let the hotel down due to the service, there was no one on reception , she then arrived with her fried breakfast to eat, we are in a gym, i explained i was staying at the hotel, and asked were things were, and i was just pointed, it would have been nice the customer service from the main hotel had carried through , they seemed more intrested in people that are non residences, i did not think the changing rooms were very cleean just a small thing i was unsure on th eroom service and at what times as the menu in the room gives the restuarnat times, and doe snot mention breakfast , which when i phoned reception they said no problem which was very nice
We had a pleasant stay and staff were polite. The rooms were of a decent standard and were clean. The complementary 'Dove' toiletries were a nice touch. The rooms were extremely warm and stuffy and the air con did not work in room 153.
i liked the hotel it was comfortable with character the stain glass windows were lovely on the stairs. it had a famiiar feel to it and our room was different to other hotel rooms as it had a split level.
Convenience Public rooms gloomy, Bedroom too small.Bed hard and uncomfortable.
I found the hotel to be somewhat run down. Restaurant was expensive.Nice location.
I was in the hotel overnight for less than 8 hours, no time to formulate an opinion sorry, apart from the pleasant room I had..
Horrible hotel, reminded us of a care home. Dirty carpetsk/decor throughout although the bedroom was just ok. Don't stay here.
The staff were superb, always friendly and courteous and very helpful. We had one meal in the restaurant which was terrible. I will be forwarding a seperate complaint to your customer services regarding this meal.
Comfortable and convenient for the town, with parking. I would have liked some info about hotel facilities in the room - however, rooms had just been refurbished so I think this will be done soon.
Attended a wedding reception at the hotel - quality of service for this was great as they allowed the wedding party to take photos where they wanted and gave us a free run. Beds were very comfortable and shower was fabulous! Poor standard of decoration in places - repairs outstanding, first view into my room was a patch of missing wall paper. Also room doors didn't seem very secure and didn't close behind you - had to be pulled shut. This made it difficult to justify the price which was higher than equivalent other hotels. I had to stay there as I was attending an event.
Excellent quality of food in restaurant Tiny, poorly fitted room
The grounds, the victorian ethos,staff
The luxury room A wedding was on at the hotel on our first night and we were put in a room directly above it. It was not a quite christmas getaway we had hoped for,
Very good staff and pleasant surroundings The facilities for smokers were an insult and absolutely appallling when most pubs in slums do better as of course most hotels do too. Those at the wedding that was going on when we were there were equally disgusted on this issue. All my comments herein are all subject to this one criticism.
It was more than expected excellent I would have liked a bar area
The staff. Attentive and courteous and professional
Lovely setting, excellent food comparable with michelin starred restaurants we have used, friendly and attentive staff. That we couldn't stay longer!!
The room (Roxby)was small. The bathroom wass poorly laid out ie you virtually had to climb over the toilet to enter the shower and the lighting was wholly inadequate.
The location, the view from the room and the contemporary decoration in the room The fire alarm that went off at 3.30am! The speed of the service wasn't great either, drinks in the lounge took ages and breakfast was a slow process
The staff was lovely and most helpful.
Clean, modern and comfortable Nothing at all
Very friendly staff, and location was brilliant with lovely views and grounds to walk in Nothing
Location - clean hotel, looks very new
I loved the swimming pool. I swan every morning. The highlight of the stay. Meals were expensive and would have like something between dinner and snacks unless I missed something.
frendly staff bar a bit expensive compared to local pub prices..... 24 hour food menu could have been a bit better
location, close town centre and Riverside Stadium
staff ,and the whole hotel was good i had to change rooms at 2.30am due to the noise from a nightclub not far from my room .so all in all the hotel was good but the location of my room was very poor.so on that note i would like to request a refund or one free night at one of the other thistles hotels .Thank you
clean room and friendly receptionist thin walls. was woke up at 6.30 am by an inconsiderate guest's alarm going off and off and off....
Having to pay for car park
Close to the town Very expensive compared to standard of the hotel
Hotel was good value for money - en-suite facilities included in rooms. Wireless internet was free.Relaxed atmosphere with proprietors mixing with guests. Wireless internet not available in room.Noise from aircraft early morning.
Friendly staff and good atmosphere,good food
It was very friendly, clean and inexpensive.
Clean and excellent value for money
A nice large en-suite room, with much more space than in Premier Inn or Travelodge. Breakfast included, & bar open late. Outward appearance & area ofputting.
nice hotel in a very isolated position ( on the airport trading estate) excellent value and really nice people
I needed to stay in the area due to the bad weather and the hotel offered a good, safe and convenient place to stay. I was very comfortable and warm and as a woman alone I felt welcomed and comfortable. The food was very good and they catered for my gluten free diet without fuss. I would stay there again and recommend it to my friends. I found no bad points as this hotel catered well for casual and business clients.
Comfortable bed, very very quiet location. New, spotless, well appointed bathroom. Excellent value for money. Exterior and reception area unattractive and a bit off-putting.