The bed was comfortable and the shower was hot and had great water pressure.
There was a bit of a smell to the room and I could hear everything in the rooms next to me.
The Manager wanted to make our stay comfortable, and in clean rooms. The honesty of the management about his hotel and how important his guest are. We would stay here again if staying in West Springfield, MA
It was close to the equine affaire and the room was comfortable
Our reservations were lost and we thught we did not have a place to stay even though I had a conformation number
Only that it was cheap place to stay and it was okay. Nothing really great about it.
The employees/owners whatever do not speak english very well very hard to understand . Very unsafe to see that the fire detector was hanging from the ceiling and did not look in working order with a plastic bag around it.
the motel was quiet and well placed. the parking was right outside the door of our room.
for the price, it was a little disappointing. Few amenities and rather cheaply appointed room, although new.
Value for money, overall cleanliness, swimming pool
rooms were quiet and staff was nice
Despite not having any record of our booking (booking.com) the manager accepted our voucher and honoured the rate I had booked at -which was 30% below walk in rate. Rooms were clean and comfortable. Hotel had ample free parking - was close to shops/restaurants/local attractions and easy to find. Free breakfast was very limited and had to be collected from reception and taken back to your room. Ok if it's not raining!!
No - but location varies a little from that on booking.com map
Clean and convenient
Pet surcharge should have been disclosed on web site
Easy check in. Friendly staff.
Continental breakfast was a joke.
it had a terrible odor. I had ask for a none smoking room they said they only had smoking rooms left. wall paper was falling off carpet was terrible,shower had no water pressure,toilet wouldent flush and found 2 spiders on the pillows the shower floor wasterrible and the blankets had cigaret burns. I would never go back . I called you quys but the hotel would not let me get out they wanted there money.