Overview

Regency Inn & Suites

21 Baldwin Street, West Springfield, MA 01089, United States
+1 413 781 2300

$99+

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Rates

Overall guest ratings

5.8/10 Okay
Based on 222 reviews
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Review highlights

  • 8.0
  • 6.9
  • 4.9
  • 4.1

Good to know

  • Fair breakfast prices

Nearby

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    About

    With a stay at Regency Inn & Suites in West Springfield, you'll be in the business district and minutes from Big E and close to Springfield Armory. This hotel is within close proximity of Josiah Day House and MassMutual Center.

    Rooms

    Make yourself at home in one of the 48 guestrooms featuring refrigerators and flat-screen televisions. Your pillowtop bed comes with Egyptian cotton sheets. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

    Amenities

    Be sure to enjoy recreational amenities including an outdoor pool and a 24-hour fitness center. Additional amenities at this Victorian hotel include complimentary wireless Internet access and a television in a common area. If you're planning a day at a nearby theme park, you can hop on the shuttle (surcharge).

    Dining

    Continental breakfasts are available daily for a fee.

    Business, Other Amenities

    Featured amenities include complimentary high-speed (wired) Internet access, a 24-hour business center, and limo/town car service. Planning an event in West Springfield? This hotel has 800 square feet (72 square meters) of space consisting of a conference center and meeting rooms. For a surcharge, guests may use a roundtrip airport shuttle during limited hours and a train station pick-up service.

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    Amenities

    • Fitness center
    • Free Wi-Fi
    • Facilities for Disabled Guests
    • Business center
    • Meeting/Banquet facilities
    • Outdoor pool
    • No smoking
    • Express check out
    • Air-conditioned
    • 24 hour front desk
    • Laundry facilities
    • Free Internet
    • Pets not allowed
    • Free parking
    • Long-term parking (surcharge)
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    Reviews

    Guest reviews

    Overall Rating

    5.8 Okay
    Based on 222 reviews
    • 8.0 "Great service."
    • 6.9 "Breakfast is mediocre."
    • 6.6 "Location is acceptable."
    • 4.9 "Not very clean."
    • 4.1 "Rooms are not good."
    • 3.5 "Pool is below average."
    • 3.3 "Vibe wasn't good."
    • 2.5 "Disappointing internet connection."
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    Overall Rating

    6.0 Okay
    Based on 122 reviews
    • 8.1 "Great service."
      8.6 "86% found the staff to be very friendly."
    • 6.6 "Breakfast is mediocre."
    • 6.0 "Average comfort."
      5.7 "Beds were acceptable for 57%."
    • 5.1 "Average cleanliness."
      5.3 "Only 53% said rooms were clean enough."
    • 4.1 "Rooms are not good."
    • 3.1 "Horrible vibe."
    • 1.2 "Terrible amenities."
      1.3 "87% thought the building wasn't nice."
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    Overall Rating

    5.7 Okay
    Based on 73 reviews
    • 7.5 "Good service."
      8.2 "82% found the staff to be very friendly."
    • 6.0 "Average comfort."
    • 4.1 "Rooms are not good."
      2.4 "76% complained about the bathroom."
    • 4.1 "Not very clean."
    • 3.9 "Pool is below average."
    • 2.7 "Horrible vibe."

    Overall Rating

    7.4 Good
    Based on 26 reviews
    • 8.1 "Great service."
      8.5 "85% found the staff to be very friendly."
    • 6.6 "Average comfort."
    • 4.7 "Rooms are not good."
    Good to know
    "Fair breakfast prices"
    data provided by TrustYou

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