Overview

Regency Inn & Suites

21 Baldwin Street, West Springfield, MA 01089, United States
+1 413 781 2300

$69+

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Overall guest ratings

6.0/10 Okay
Based on 202 reviews
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Review highlights

  • 9.4
  • 8.8
  • 4.5
  • 4.3

Good to know

  • Friendly service

Nearby

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    About

    With a stay at Regency Inn & Suites in West Springfield, you'll be in the business district and minutes from Big E and close to Springfield Armory. This hotel is within close proximity of Josiah Day House and MassMutual Center.

    Rooms

    Make yourself at home in one of the 48 air-conditioned rooms featuring refrigerators and microwaves. Your pillowtop bed comes with Egyptian cotton sheets. Wired and wireless Internet access is complimentary, while 40-inch flat-screen televisions with cable programming provide entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

    Rec, Spa, Premium Amenities

    Be sure to enjoy recreational amenities including an outdoor pool and a 24-hour fitness center. Additional amenities at this Victorian hotel include complimentary wireless Internet access and a television in the lobby. If you're planning a day at a nearby theme park, you can hop on the shuttle (surcharge).

    Dining

    Continental breakfasts are available daily for a fee.

    Business, Other Amenities

    Featured amenities include complimentary high-speed (wired) Internet access, a 24-hour business center, and limo/town car service. Planning an event in West Springfield? This hotel has 800 square feet (72 square meters) of space consisting of a conference center and meeting rooms. For a surcharge, guests may use a roundtrip airport shuttle during limited hours and a train station pick-up service.

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    Amenities

    • Free Wi-Fi
    • Business center
    • Meeting/Banquet facilities
    • Wheelchair accessible
    • Outdoor pool
    • No smoking
    • Express check out
    • Air-conditioned
    • 24 hour front desk
    • Laundry facilities
    • Free Internet
    • Pets not allowed
    • Free parking
    • Long-term parking (surcharge)
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    Reviews

    Guest reviews

    Overall Rating

    6.0 Okay
    Based on 202 reviews
    • 9.4 "Food is to die for."
    • 8.8 "Breakfast is good."
    • 8.2 "Great service."
    • 6.6 "Average cleanliness."
    • 6.6 "Location is acceptable."
    • 4.5 "Rooms are not good."
    • 4.3 "Internet is poor."
    • 2.7 "Horrible vibe."
    • 1.0 "Terrible amenities."
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    Overall Rating

    7.0 Good
    Based on 80 reviews
    • 8.3 "Great service."
      8.9 "89% found the staff to be very friendly."
    • 6.8 "Average cleanliness."
      6.9 "Only 69% said rooms were clean enough."
    • 5.0 "Rooms are ok."
    • 2.8 "Horrible vibe."

    Overall Rating

    6.2 Good
    Based on 74 reviews
    • 8.2 "Great service."
      8.7 "87% found the staff to be very friendly."
    • 6.5 "Average cleanliness."
      6.8 "Only 68% said rooms were clean enough."
    • 6.4 "Location is acceptable."
    • 6.1 "Pool is mediocre."
    • 5.5 "Average comfort."
      5.5 "Beds were acceptable for 55%."
    • 4.7 "Rooms are not good."

    Overall Rating

    7.3 Good
    Based on 46 reviews
    • 8.3 "Great service."
      8.8 "88% found the staff to be very friendly."
    • 6.2 "Average comfort."
    • 4.9 "Rooms are not good."
    • 3.1 "Horrible vibe."
    • 0.8 "Terrible amenities."
      1.0 "90% thought the building wasn't nice."
    Good to know
    "Friendly service"
    data provided by TrustYou

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