Overview

Regency Inn & Suites

21 Baldwin Street, West Springfield, MA 01089, United States
+1 413 781 2300

$99+

Overall guest ratings

6.2/10 Good
Based on 202 reviews

Review highlights

  • 8.3
  • 7.1
  • 4.9
  • 4.4

Nearby

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    About

    At Regency Inn & Suites, you'll be within a 15-minute drive of Springfield Armory and Naismith Memorial Basketball Hall of Fame. Guests can enjoy the 24-hour fitness center, and hiking/biking trails and mountain biking are nearby. Rooms at this Victorian hotel get the details right with nice touches like comfy beds, Egyptian cotton sheets, and premium bedding.

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    Amenities

    • Parking
    • Complimentary breakfast
    • Fitness center
    • Free Wi-Fi
    • Facilities for Disabled Guests
    • Business center
    • Meeting/Banquet facilities
    • No smoking
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Laundry facilities
    • Free Internet
    • Pets not allowed
    • Long-term parking (surcharge)
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    Reviews

    Guest reviews

    Overall Rating

    6.2 Good
    Based on 202 reviews
    • 8.3 "Great service."
      9.1 "91% found the staff to be very friendly."
      8.5 "85% said the reception staff was great."
    • 7.1 "Internet works."
    • 6.5 "Location is acceptable."
    • 5.2 "Rooms are ok."
      5.7 "Only 57% said rooms were clean enough."
      5.8 "Beds were acceptable for 58%."
    • 4.9 "Not very clean."
      2.8 "72% thought it was rather dirty."
    • 4.4 "Breakfast is below average."
    • 2.2 "Horrible vibe."
      0.7 "93% criticized the unstylish hotel."
      0.6 "For 94%, the lobby entrance was sub-standard."
    • 2.0 "Terrible amenities."
      2.1 "79% thought the building wasn't nice."
      0.6 "For 94%, the lobby entrance was sub-standard."
    • 0.5 "Horrible pool."
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    Overall Rating

    6.3 Good
    Based on 96 reviews
    • 8.4 "Great service."
      9.2 "92% found the staff to be very friendly."
    • 6.6 "Location is acceptable."
    • 6.1 "Average comfort."
    • 4.9 "Rooms are not good."
    • 4.8 "Breakfast is below average."
    • 4.7 "Not very clean."
    • 2.0 "Terrible amenities."
      2.1 "79% thought the building wasn't nice."
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    Overall Rating

    5.7 Okay
    Based on 82 reviews
    • 8.3 "Great service."
      8.8 "88% found the staff to be very friendly."
    • 5.8 "Average comfort."
    • 5.1 "Rooms are ok."
      5.9 "Only 59% said rooms were clean enough."
    • 4.7 "Not very clean."
      2.5 "75% thought it was rather dirty."

    Overall Rating

    6.4 Good
    Based on 10 reviews
    • 5.4 "Rooms are ok."

    Overall Rating

    6.8 Good
    Based on 12 reviews
    • 5.3 "Rooms are ok."
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    Recent reviews

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    hot cold cereal
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