Overview

Regency Inn & Suites

21 Baldwin Street, West Springfield, MA 01089, United States
+1 413 781 2300

$99+

Overall guest ratings

6.3/10 Good
Based on 216 reviews

Review highlights

  • 8.4
  • 7.1
  • 5.0
  • 2.7

Nearby

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    About

    At Regency Inn & Suites, you'll be within a 15-minute drive of Springfield Armory and Naismith Memorial Basketball Hall of Fame. Guests can enjoy the 24-hour fitness center, and hiking/biking trails and mountain biking are nearby. Rooms at this Victorian hotel get the details right with nice touches like comfy beds, Egyptian cotton sheets, and premium bedding.

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    Amenities

    • Parking
    • Complimentary breakfast
    • Fitness center
    • Free Wi-Fi
    • Facilities for Disabled Guests
    • Business center
    • Meeting/Banquet facilities
    • No smoking
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Laundry facilities
    • Free Internet
    • Pets not allowed
    • Long-term parking (surcharge)
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    Reviews

    Guest reviews of Regency Inn & Suites

    Overall Rating

    6.3 Good
    Based on 216 reviews
    • 8.4 "Great service."
      9.0 "90% found the staff to be very friendly."
      8.2 "82% said the reception staff was great."
    • 7.1 "Internet works."
    • 6.9 "Location is acceptable."
    • 5.9 "Breakfast is mediocre."
    • 5.2 "Average cleanliness."
      6.0 "Only 60% said rooms were clean enough."
    • 5.0 "Rooms are ok."
      6.0 "Only 60% said rooms were clean enough."
      5.4 "Beds were acceptable for 54%."
    • 2.7 "Horrible vibe."
      1.5 "85% criticized the unstylish hotel."
      0.6 "For 94%, the lobby entrance was sub-standard."
    • 2.3 "Horrible pool."
    • 2.1 "Terrible amenities."
      2.3 "77% thought the building wasn't nice."
      0.6 "For 94%, the lobby entrance was sub-standard."
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    Overall Rating

    6.2 Good
    Based on 95 reviews
    • 8.5 "Great service."
      9.2 "92% found the staff to be very friendly."
    • 7.0 "Good location."
    • 6.1 "Breakfast is mediocre."
    • 5.0 "Average cleanliness."
    • 4.7 "Rooms are not good."
    • 2.1 "Terrible amenities."
      2.2 "78% thought the building wasn't nice."

    Overall Rating

    5.9 Okay
    Based on 86 reviews
    • 8.5 "Great service."
      9.0 "90% found the staff to be very friendly."
    • 6.3 "Location is acceptable."
    • 5.9 "Breakfast is mediocre."
    • 5.6 "Average comfort."
    • 5.0 "Rooms are ok."
      5.7 "Only 57% said rooms were clean enough."
    • 4.9 "Not very clean."
      2.1 "79% thought it was rather dirty."
    • 2.6 "Horrible pool."
    • 2.6 "Horrible vibe."
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    Overall Rating

    7.0 Good
    Based on 34 reviews
    • 8.7 "Great service."
      9.2 "92% found the staff to be very friendly."
    • 5.3 "Rooms are ok."
    • 3.2 "Horrible vibe."
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