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Regency Inn & Suites

21 Baldwin Street, West Springfield, MA 01089, United States
+1 413 781 2300

$86+

Overall guest ratings

6.2/10 Good
Based on 239 reviews

Review highlights

  • 8.9
  • 8.3
  • 4.8
  • 3.5

Nearby

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    About

    With a stay at Regency Inn & Suites in West Springfield, you'll be in the business district and minutes from Eastern States Exposition and close to Springfield Armory. This hotel is within close proximity of Josiah Day House and MassMutual Center.

    Rooms

    Make yourself at home in one of the 48 air-conditioned rooms featuring refrigerators and microwaves. Your pillowtop bed comes with Egyptian cotton sheets. 40-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

    Amenities

    Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless Internet access and a television in a common area.

    Dining

    A complimentary continental breakfast is served on weekdays.

    Business, Other Amenities

    Featured amenities include complimentary high-speed (wired) Internet access, a 24-hour business center, and express check-out. Planning an event in West Springfield? This hotel has 800 square feet (74 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.

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    Hotels.com

    Amenities

    • Parking
    • Complimentary breakfast
    • Fitness center
    • Free Wi-Fi
    • Facilities for Disabled Guests
    • Business center
    • Meeting/Banquet facilities
    • No smoking
    • Express check out
    • Air-conditioned
    • 24 hour front desk
    • Laundry facilities
    • Free Internet
    • Pets not allowed
    • Long-term parking (surcharge)
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    Reviews

    Guest reviews

    Overall Rating

    6.2 Good
    Based on 239 reviews
    • 8.9 "Food is delicious."
      9.0 "Yummy desserts, said 90%."
    • 8.3 "Great service."
      8.6 "86% found the staff to be very friendly."
      8.4 "84% said the reception staff was great."
    • 7.4 "Good location."
      8.9 "Great parking, according to 89%."
    • 6.1 "Breakfast is mediocre."
    • 5.5 "Average cleanliness."
      6.0 "Only 60% said rooms were clean enough."
    • 4.8 "Rooms are not good."
      2.3 "77% complained about the bathroom."
      0.7 "93% thought they were poorly maintained."
      1.6 "84% found problems with the furniture."
      0.8 "92% thought the tv was sub-standard."
      0.0 "100% had problems with the shower."
      1.3 "Air conditioning was criticized by 87%."
      1.4 "86% said the bathroom was dirty."
      1.7 "For 83%, the rooms looked old."
    • 3.5 "Pool is below average."
    • 2.4 "Horrible vibe."
      1.3 "87% criticized the unstylish hotel."
      1.0 "For 90%, the lobby entrance was sub-standard."
    • 0.7 "Terrible amenities."
      1.3 "87% thought the building wasn't nice."
      0.0 "100% complained about the elevator."
      1.0 "For 90%, the lobby entrance was sub-standard."
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    Overall Rating

    6.3 Good
    Based on 102 reviews
    • 8.4 "Great service."
      8.8 "88% found the staff to be very friendly."
    • 7.5 "Good location."
    • 6.5 "Average comfort."
    • 6.4 "Breakfast is mediocre."
    • 5.3 "Average cleanliness."
      5.8 "Only 58% said rooms were clean enough."
    • 4.5 "Rooms are not good."
    • 0.5 "Terrible amenities."
      1.0 "90% thought the building wasn't nice."
      0.0 "100% complained about the elevator."
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    Overall Rating

    5.9 Okay
    Based on 78 reviews
    • 8.3 "Great service."
      8.4 "84% found the staff to be very friendly."
    • 6.7 "Location is acceptable."
    • 6.1 "Average comfort."
    • 6.0 "Breakfast is mediocre."
    • 5.3 "Average cleanliness."
      5.9 "Only 59% said rooms were clean enough."
    • 4.8 "Rooms are not good."
      2.3 "77% complained about the bathroom."
    • 3.6 "Pool is below average."
    • 2.4 "Horrible vibe."
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    Overall Rating

    7.1 Good
    Based on 57 reviews
    • 8.3 "Great service."
      8.6 "86% found the staff to be very friendly."
    • 6.9 "Average comfort."
    • 5.2 "Rooms are ok."
    • 3.1 "Horrible vibe."
    data provided by TrustYou

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