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I stay in a lot of hotels and this has been my favorite. The room was great and the breakfast was far beyond the usual. I hate waiting for elevators and this hotel has the quickest arriving elevators. The staff was very friendly and helpful. Ivy at the front desk was especially nice.
We were visiting family on a busy weekend in Salt Lake. The rooms were comfortable, the pool was pleasant, and the breakfast was very good. And even though it was a very busy weekend in Salt Lake (General Conference) the staff made it feel leisurely.
Love the breakfast! Love the room set up Great parking Great lobby The smell of the surrounding area. The fact our room didn't have maid service unless we asked cause it was a weekend. Would've been nice to be told that upon check in. Wish the hot tub and pool temp were warmer.
The staff was friendly and professional upon check in and accommodating to our needs. Not much to dislike but the shower temperature control was a bit slow to respond. Took a while to get it to the temperature I wanted.
the room's capacity is enough for visitors. that's good. the staff is ugly. I booked three rooms together online. but when i show my booking information to her, the staff just have two rooms' information. Finally my friends have to live in those two rooms. it's unfriendly.
We enjoyed the room, the view was great of the city, and we could walk around to where we wanted to go. The bath tub didn't drain and so we showered in a tub full of water.
My ground floor, corner room was noisy--both from traffic and the creaky floor upstairs. It was inconvenient to have to go to the lobby for wireless internet.
Safe and clean Needs to be updated
Rooms are spacious and clean Front Desk staff where not very knowledgable
Clean rooms, absolutely immaculate grounds. All trees, bushes, and flowers were trimmed to perfection. Nothing
Very clean Not enough parking
Bed was very comfortable room was very spacious Lots of noise from the parking lot area at 11pm sounded like a street sweeper going through the parking lot
My family really liked the pool and fitness area. We even ordered poolside meal service which was delicious. There was a snotty lady working in the fine gift shop who gave my 3 year old and myself the stink eye as my daughter hugged the bulldog sitting at the gift shop entrance
The rooms were very spacious and very clean. The elevators were broken and we were not informed about it after waiting for a long while with all of our luggage we decided to use the stairs. I understand things happen but a common courtesy would have had front desk tell us and offerd any help with our luggage. My neighbors were very loud and obnoxious how ever I did not call lobby which is my fault but possibly having security do a walk through through the halls at night would be a good idea for this hotel.
No continental breakfast
Super nice. Friendly staff. Flight was cancelled and they were really helpful.
Easy to park. The staff was excellent. Our room was very nice. Well kept and clean place. Would recommend to anyone.
Great hotel with a great staff. One of the best values in the country.
It was awesome. The staff went waaay above and beyond what was expected. Are you kidding me??? How about this....We couldn't stay forever???
We loved the elegant atmosphere and the professional staff. The spa area was especially nice. We thought the parking was hard to follow.
very good service, friendly staff, decorated beautifully for the holiday season. great location, close to everything. we did not find an in-room coffee maker, which we would expect for our junior suite.
The hotel was immaculate. The rooms were superb in size and furnishings. It was a very good value for such luxury. The grounds were also beautiful.
Beautiful grounds and pool, Princess rooms, and very friendly attentive staff. Jack in hospitality greeted us, gave us great recommendations, and went above and beyond to make our stay welcoming and made us feel at home. Can't speak highly enough for the amaxing and genuine staff. Truely a luxury hotel with first class amenities. Only positive things to say.
It was an absolutely beautiful and amazing hotel. It's right in the city within walking distance of great places to have dinner and drinks.
Complimentary breakfast was good. the cloud of chlorine that burned the lungs and eyes in the pool area. Wifi was down for a day. Half of the satellite channels had bad signal. The bed was very poor comparable to sleeping on a trampoline. Everyone is forced to the middle and no support.
The cleanliness and the staff.
It's new and It's new. To go till later till like 10
Clean nice layout good service good location Flood lights lighting up room
The staff was amazing helpful! Our full kitchen suite was fully equipped and beautiful. This hotel is definitely a 4 star. Conveniently located to grocery stores and restaurants. There should be bottles of water in the rooms.
This guest did not leave comments about this hotel.
All of the staff were very friendly and helpful, especially the two women at the front desk. We could really hear the people in the room above us walking (or what sounded like clumping) around.
That is was new and so clean Just that is was quite far out. But the freeways to get into town are very close, so it didn't take long to get into town.
Clean rooms and a super friendly staff. Nothing - I liked everything about our visit.
Newer, lots of dinning in the area Breakfast was not impressive at all. Lots of eateries in the area which offset the food they served. Funeral services in the hotel was a bit odd.
IT was very very excellent about all most everthing more than I thought.
Great view to watch the fireworks. Nothing.
The staff was amazing! They were all so polite and just wonderful. The room was fantastic as well! Nothing!
The spacious room. The long walk to our room.
By far the staff. Very impressed with the level of customer service. Here's a few odd things- I needed their wheelchair and it's in very bad shape. The left little front wheel is crooked and it has no foot rests. The lids don't fit the Starbucks cups in the room's coffee service. The bar bolt on the door (room 142) was very loose at the screws. The smell of the orange mint toiletries was offensive to me.
the king bed No.
Excellent hotel and brilliant service, the view from our room was amazing and the staff were very helpful, room was brilliant came with all things we needed
Beds were horribly soft.
She ratings are on e of my favorite hotel chains. When we got there, we got an upgrade and got a spectacular view of the city. Loved it
The room was clean and updated, needs an updated tub though. The bed was comfy and tv was big. The tub and shower were not as clean as the rest of the room; would have liked a more updated and bigger tub. There was a dog that kept barking, I understand the hotel is pet friendly but it was annoying because it barked for a long time at night and again early morning. Maybe get thicker walls or something to muffle the sound? Also heard room cleaning and vacuum very early above us.
Great staff. Room was very clean and comfortable.
I just stayed 1 night with my family and beds was very good. I request to set refrigerator and internet access fee is charged free.
Clean, modern interior. Great price. Spacious room and friendly staff. Room 508 had a little bit of deferred maintenance. Can't complain for the price I paid, but expect more from a Sheraton property.
Clean place with friendly staff. They even threw in a free breakfast with our stay. It was also an easy walk to the mall. The room had cool art but, the heater was very loud. Something wrong with the fan. Also no bathroom fan oddly enough.
Very good central location, the motorized bed system to get a better confort was astonishing.
So close to the Salt Palace convention center. Beds were comfortable. Rooms were smaller than expected, with no microwave.
Love the location, very close to Salt Palace. The pool area was also nice. Not worth the price for anything other than location. Bathroom was pretty dirty, the room was nothing special. Our mini fridge was leaking when we checked in and the floor was wet. They sent a new one right up which was great. I wish the floor elevators went straight to the parking garage. It was mediocre for my expectation of a 4 star hotel.
Excelent facilities, particularly the gym. Good restaurant as well. Very helpful staff. Great city centre location The outside looks little sad, but once inside is fine
Breakfast buffet was quick and very good for this kind of meal. Waitperson was very polite and helpful. Clerks at reception desk also were great.
Accommodations were comfortable, inviting, and very convenient to Salt Palace convention center. Staff was wonderful. Service at restaurant was slow and sometimes absent. Disappointing, because the food was excellent.
great downtown location, close to it all would have liked a fridge in the room, other then that wonderful
Rooms were clean and neat Was told that there was a airport shuttle....not Check in was @ late! Got into room @ 5. Had to put luggage into closet by front desk while we walked around downtown, waiting for a phone call from them stating that our room was ready. We were not the only ones either. Was told that our stay included the breakfast, found out after we had already had eaten....
The hotel met my needs and the location was perfect. The hotel staff was great and the parking was excellent. I would expect the Radisson to be a very nice hotel. The SLC Radisson was not a very nice hotel. The room was just an average room with sub standard furniture requiring replacement. I had a better room at a two star hotel. I don’t think the hotel should have charged to park at the hotel ($24.00 for two days was excessive).
Clean but with a definite 'run down' feeling, operated on a shoe string and it shows..convenient to convention center if there is no other choice.Personel is friendly and helpful, doing the best they can .. Noisy air conditioning and fan blowing in your face at the desk...sleep number bed a disappointment..TV set far from its prime...dinner quality worth forgetting at best..
I liked the location and friendly staff The old rooms and broken heater, loud refrigerator. Not the cleanest bedding.
VERRY CONVENENT FOR MY STAY AS I WAS IN THE DAYS OF 47 PARADE AND I LIVE IN CACHE VALLY. I BOOKED AT THE RIGHT TIME. GOOD RATES .
Great location! The water in the morning would be hot and then cold- not very comfortable!
Within walking distance to city creek Room was very small. Run down. Needs up dated. Not worth the money. Water hot then cold in shower. Staff was ok.
Nice place, great location and walking distance to shopping mall. Hotel room clean and spacious.
Unplanned overnight in Salt Lake due to flight cancellation. Hotel is ideally located (really is adjacent to Temple Square and City Creek). Squeaky clean. Deco lifted from a set of "The Americans," or maybe something five or ten years earlier. Not old, just old.
Conveniently located next to Temple Square, within walking distance of the convention center. Easy access to lots of local restaurants/shops/bars. The staff was always very nice, and the light rail from the airport stops directly in front of the hotel. My room also had a great view of the Temple Square area and the mountains in the background. Not a very big room, although I didn't need a lot of space as a solo business traveler. The bed wasn't the most comfortable I've slept in, but it could have been much worse. They offered the option to not wash the sheets every day if desired (in order to save water and resources), which I appreciated, but did not offer to do the same for the towels.
It was in the heart of Salt Lake City across of Temple Square, across of Abravanel Hall, and City Creek Shopping Center. The free fare zone helped to get around using the train in front of the hotel and several buses nearby. Nice view of the city from the hotel. I found a few stains on the upper part of the shower curtain, lack of space to put luggage down, and a cold draft coming from the balcony door even though it was closed. This was mainly due to the snow storm though.
Everything we came to Salt Lake City for is within walking distance of the Salt Lake Plaza & at a very reasonable price. This was my second visit & would stay again when I return to town. It would be nice if parking were included in the rate, but the $5.00 fee is reasonable & parking is secure.
Nice place, great location, has been recently updated with décor, bed was very comfortable, room was clean, free internet with good service Staff was knowledgeable but a little slow, price was a high versus other locations of similar quality, not a modern or chic building but very serviceable.
The location is great. Light rail stop right out front. Half a block to the convention center. Only feet from the Salt Lake Temple if you are interested in sightseeing
The hotel was very accommodating. Upon are arrival in Salt Lake City we called the hotel for pick up and they were there within 7 minutes. Our reservation was made over the internet so checkin was harmless. We were given two keys to the room and also two vouchers for the included breakfast the next morning. The breakfast is eaten at a sit down restaurant attached to the hotel. Their food and service was excellent. Great place to stay while in SLC.
close to airport, comfortable beds, good Chinese restaurant. Nice place to stay during my transit.
I had just had surgery and was on crutches. luckily there were some nice people staying there as well because the staff didn't seem to have time to assist me. even though it appeared they were doing absolutely nothing but watching me try to hobble out to the shuttle with my luggage.
Our King suite room was clean and comfortable. The shuttle service was prompt and only a 15 minute ride from the hotel to the airport. The hot breakfast included in the room price was very good.
Price was great, shuttle from the airport was really convenient. I wish I would have gotten the young man's name who drove the shuttle and worked the front desk that evening (December 13th) because he was terrific at his job and was an asset to this hotel. He was a true hospitality professional. Beds were comfortable, and the room was clean.
Most of the staff was friendly. Room was clean although a little on the old side. Needs an update. Small but comfortable. Reasonably priced. Almost no parking for the guests. I think they rent their "unused spaces" as long term parking for the airport. Had to park on the street, but no problem. Parking, tv remote did not work.
The paint was new, but that was about it. Everything was out of the mid 1990s, including an old bubble tube TV and, seemingly, mattress. Worst night of sleep I've had in ages.
Very very close to airport, close to airport parking, close to downtown, helpful airport pick-up & drop, indoor pool/hot tub, complimentary breakfast. Clean, tidy and fresh rooms. Not enough vegetarian options in breakfast. We got a call in the middle of the night at around 1AM, asking that we change the room since we were allocated the room meant for someone else which was very unprofessional and we refused.
Comfortable beds, close to the airport and complimentary breakfast. One of our two rooms smelled as if the floor was moped with dirty soap water. Difficult to tolerate the odor. Also, not enough towels in the rooms which were very worn and rough.
convenient location and great price, free upgrade to suite on arrival for a six night stay.
The personal was nice but The place need to clean more all the facilites The pool, you don't have nice lobby to relax, the hallways smell bad, was dust in all the furniture in the lobby
Solid hotel, good value, excellent staff
I didn't like that you had to pay for parking each day and you had to pay for WiFi.
When I was working I stayed at this hotel year after year, and appreciated the little extras they had. This room was very basic, no extras or frills - but it was close to the political convention I was attending.
It was clean. The staff was courteous, friendly, helpful and well informed. It was close to Temple Square and Shopping! Great atmosphere! No microwave or refrigerator in room. Also I don't like that they charge you for bottled water, $3.00 seems very high!
The daily parking seemed a little steep given both the parking garage and surrounding streets were basically empty.
Rooms are clean and comfortable Room was not ready when I arrived
The location was excellent and the facilities were very nice. The young man who first met us as we drove up was very, very friendly and helpful. We had trouble getting connected to the Wi-Fi. When we did (with the help of their out-sourced IT) it was a very weak signal. Also, when we got to the hotel, the place seemed a bit chaotic with wedding guests, wedding parties and tons of people clogging the entry way.
The firepits and lounge area No outside pool or hot tub. Room wasn't as nice as I was expecting for the money.
I always stay at the Hilton, it's great location and pretty luxury althought there's many more luxury hotels, Hilton is great in price and location, close to bars and City Creek Mall The extra charge for parking should be included with the stay
The room was very comfortable, especially the beds . It was was clean. There was plenty of room to spread out. The breakfast food was not good. Most of it tasted and looked like it sat around for a long time. The table area is tight, especially with many families with small kids. Fortunately there are restaurants close by!
Great breakfast every morning
Breakfast included. Decent selection. Room smelled like a smoker. Bed could have used some padding. No couch for kid to sleep on.
Nice enough place. Good pool. Rooms clean. Overpriced in the summer. Staff lied to me about room availability. Had booked the rooms for a week and then received an invoice the second morning. Was told nothing was available and they were sorry. Then I booked a room online and the staff proceeded to give me attitude. Breakfast setup in a way that it can't accommodate the number of guests. Parking lot is a hangout for homeless folks. Stayed there many times in the last few months but will never go back.
I felt that the room was very clean and spacious, with a simple but stylish decor. The price was also much more reasonable than other hotels in the downtown area, as there was no major fluctuation between the weekend and daily rates. The continental breakfast was subpar, despite being hyped upon check-in as one of the hotel's best features. I also had issues connecting to the internet, and had to cycle through several different networks before finally staying connected.
Price and service
Everbody was friendly and accammodating.
Lobby, sundry shop, room, pool & hot tub, sauna. Close parking. Made use of all of it. Hot tub is indoors, but has great vantage point into the world outside. Room was great: just nothing in particular I need to say about it. :) Nothing about the place made me unhappy.
There breakfast is too notch!!!!
Just a great place to stay, and good location. No complaints at all.
I was unable to go.......but my friend and her "special needs" son went......original 3 I had booked the room for. When arriving, Jarred had to use the restroom and the "clerk" was VERY rude and unfriendly. Sheryl asked if there was a public restroom and the clerk asked "Are you a guest?".........well she had a suitcase........rude, rude, rude.........they were never greeted or acknowledged the rest of the weekend.............so NO, I won't be staying there
The pool was the perfect temperature and all sidewalks were crystal clean after the snowfall.
Availability, price, no bed bugs found One mattress had stains, floor near shower was dirty.
How great the customer service was. They handled my concerns very well and did all they could to help me out and ensure that I got my refund from the hotel. If you book online, they require $100 cash deposit to make sure you don't damage or smoke in the room. When I got to the room, it smelled heavily of cigarette smoke. I just couldn't help but think "how will they know if I smoked or not if it already smells like this?" It was unbearable for my wife and I so we left within the hour of checking in.
The morning manager was very rude. Was a little late checking out and she stood at my door holding it open, stairing giving dirty looks.
Restaurant was very good - except for the dogs. Staff was helpful and friendly Dogs
Well decorated, nice overall. Other people's showers so loud it kept me up, knocking on my door when I have do not disturb tag hanging, if you arrive late at night your reservation may disappear, parking is stupid expensive considering cost of room, no parking for large vehicles.
My husband and I enjoy staying here because it's always modern, clean, sophisticated and welcoming. They are so friendly and the rooms have these fun and creative amenities, like yoga mats & animal print bathrobes. We often have overnight lay-overs and roadtrip pit-stops in Salt Lake City and the Kimpton Monaco never disappoints. No complaints
The staff was so nice and very accommodating! Their Bambora resturant was amazing! The best food I've ever had! It was so good that we ate there for dinner and breakfast. Wine/social hour was very relaxing. It was a fabulous get away!!!
Location, friendly staff, decor Room 708 must be very close to ventsbof some sort because there is a hum going on the whole day and night, which could affect quality or sleep.
Room, location, bed, view Girl that checked us in put us in the wrong room and when told did it again. I went to remedy and was told that hotels.com could not reserve the room I requested and that I would need to request refund from them. I went back to wrong room, called hotels.com and miraculously the correct room opened up! Yeah for hotels.com
It was clean and centrally located. TL;DR We were overcharged for the room. The room was dark and tiny. We were "upgraded" to a smaller, darker room. Don't stay here. Paying via priceline was $40 more than the hotel website advertised. On a night when the hotel was nearly empty, we were given an awkward corner room that was poorly lit and the size of a closet. Front desk was nice enough to "upgrade" us.... to a smaller and darker yet equally uncomfortable corner room. The robes were threadbare, faded leopard print, and gross. It was so terrible that we questioned whether we were on Candid Camera. I've been a lifelong Kimpton devotee but never again. There are so many great hotel options in SLC. Don't waste your time or money here.
I would definitely recommend it . I am going to stay more over there Everything was great.
Loved it here! Great place to stay! The staff is so friendly, definitely has a high end feel. Furnishings are very nice and unique layout. Very clean. Bed is very comfortable. I highly recommend getting room service. The restaurant in the hotel is to die for. They accept pets and welcome them with open arms. Valet service for $24 per night is very worth it! Lovely hotel!
Bed was awful. Lobby was stark and uninviting.
this is one of the best hotels in SLC, the location, amenities and friendliness of staff is outstanding
The location was great. $15.00 for parking and no free wifi.
Bed was comfy...perfect for two. City view at night was amazing. Originally paid for the high rise but they tried to put me on the third floor. Desk worker Sage was very kind and helpful in getting us into a more appropriate room on the 14th floor. Small bathroom....small bathtub. Very few options for "gift store." 7 dollars for a bowl of cereal!!
Bed was very comfy and big for me, my wife and out 7 month old little boy. Staff was nice and helpful. Had a great view from the 9th floor. Location was awesome. For a last minute trip, this place a gold to stay at. The bathroom was small, I have stayed at cheaper places with bigger bathrooms. Breakfast was over priced. It was cheaper for my family to go else where for food.
Clean, great location You are required to pay a $15 parking fee per day to use the only parking structure available on the premises.
Convenient to all the downtown sights. Back patio is right on Gallivan Center plaza. Great views of the mountains. Cheerful service from everyone, from valet to housekeeping to front desk. Dinner at on-site restaurant was just okay.
The hotel itself is nice. It's comfortable, clean. Seems best for business or couples. The indoor pool was fun with a city view. We had a few problems with our room upon arrival. Online we had booked a room with a sofa bed, and the microwave/fridge. The room they gave us had no sofa bed for our kids, so they switched us to a room with no fridge/microwave. The staff weren't very friendly. When asking questions about breakfast, facilities, getting extra blankets and pillows etc. they were rude and treated us as if we were being incovenient with all these "silly" questions. The pillows were miserable! Down and feather pillows provide no support so it made sleeping on a nice mattress difficult.
Great location and the view from my window was amazing. Very friendly staff. Clean comfortable bed. For the price the room was small, No spa, No coffee in the room. Not a hot tub, jacuzzi to be found. Room was hot. I was a very sad girl.
the staff was great , the bed comfortable , room was nice parking was difficult , room service was a little slow
The rooms were all updated beautifully with modern bathrooms and very comfortable bedding. Would definitely stay again !!
Nice hotel, especially when considering the deal we got through Kayak. It was close to the expressway and I would definitely stay there again.
Rooms were a little older but manageable Had a loud constant humming noise coming from the outside.
Breakfast, clean room, good bed, quiet, good location, relatively safe. Observed some door propping but doors locked at night.
Staff, quick checkin Very noisy heating system.
I was very impressed with the staff, the hotel overall and the food.
The beds were comfortable. The indoor pool was nice, though we didn't use it. The warm cookies were really good. The onsite restaurant had terrible food and the service wasn't very good. The server didn't know anything about the local beer they sell there. Of the party of 4 that ate at the restaurant, not one person finished their plate of food. The veggies were much too salty, the steak had no flavor, the fries were cold, and the chicken with salsa was only mediocre. The prices were high for the quality of food and service. They also placed two holds on my card. One for incidentals and one for the room but they held about $50 more than I should have been charged for the room. When I called the front desk I was told that sometimes they charge double for incidentals and that those charges should be dropping off my card soon and I would only be charged for the price of the room.
Clean and tidy No continenatal breakfast, no free food!!!
Location Young and inexperienced staff
The executive room breakfast was pleasant and attended by a very nice server. The large pond outside was nice for a stroll around in the morning. The bed itself was comfortable and the room was nice and large. The counter staff when checking in made us wait and excrutiating amount of time, and even called a couple in front of us that had arrived later. The check-in cookies were overly sweet and not fresh, but heated. The pillows were abundant, but none of them were comfortable. The TV didn't work, period. If you pushed the power on it would take about 5 minutes to load a blank channel and then if you hit menu or guide it would turn off, and it would also just randomly turn off for no reason. There was bits of damage all throughout the hotel, from pieces of moulding to chips on the cabinets. The soap provided felt impossible to rinse off. My room was not cleaned in the two days I was there. The worst of all however was the fact that I had prepaid for my room and at checkout I was billed for the room again without consent, a fact I didn't realize until arrive home a day later. I had to call them 6 times to speak with someone to reverse this charge, even though from the first call it was acknowledged that this was in error, and I never actually got through to anyone, I simply had to leave a message explaining what happened. I received a call back two days later on my answering machine while at work that it will be refunded to my card and I'm still waiting for that to go through. I will never stay at a Doubletree or Hilton again.
clean room, but staff are not so friendly