West Valley City Car Rentals

Terrible experience

Cons: Hertz didn't have a car on site. They didn't have our correct rental times in their system from our reservation. When we asked to cancel (we needed to leave at 6 AM, we reserved for 6 AM, and they were closed) they were going to charge us a 100$ cancelation fee. We called Kayak customer service for help and we hit a brick wall of unfriendly and unhelpful representatives. They referred us to the Hertz customer service who happened to be surprisingly worse than Kayak, immediately directing our call back to Kayak. Overall, it was a terrible and stressful experience. I will never use Kayak or Hertz again.

Pros: They made some reperasions.

Cons: They did not have a truck that I reserved. Said they would found another to trade with me. That did not happen epithet.

Don't Bring A Debit Card

Pros: When I arrived to rent was told new policy was that you had to have a corporate acct to use a debit card anymore. Left without renting. Have used Hertz many times in past but won't in the future. Thank goodness I had other options for a car.

No car

Pros: Not only did Hertz not have the car I was suppose to rent, they never contacted me when they got it in like they said they would. Very disappointing.

Vehicle No-Show

Pros: Very good rental rates for weekly rentals. Pleasant manager.

Cons: Office is a bt far from the Airport. We reserved an SUV because 3 of us adults were going to do some traveling to different mountains. Unfortunately, when we arrived, the office did not have any vehicles the size we reserved months ago. I realize they have to depend on people returning vehicles ontime, etc . The manager was very understanding and pleasant, and gave us a ride back to our hotel, as we cancelled our request and found a suitable vehicle elsewhere.

Cons: The car hadn't been really cleaned in between users. He quickly wiped the dash before handing me the keys.