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It was unique and yet perfect for any type of stay, and felt very inclusive. It was set up like an apartment, and felt luxurious. The complimentary breakfast was delicious. We were amazed at what we got for such a reasonable price. The staff were the nicest I've come across. I would recommend it in a heartbeat to anyone I know. The shower wasn't my favorite. And I can't find an apartment as wonderful as this hotel.
Loved the helpfulness of the staff, the spacious rooms, made to order breakfast and more. The bar-b-q feature was great and we and our grand kids loved the pool. We will certainly stay again! Having to go home
Cooked to order breakfast was especially nice; omelets, waffles, French toast upon request and even at the height of the breakfast rush the wait was not excessive for one cook. They also have a splash drink bar with daily specials with hours outside the normal happy hours. Full sized refrigerator in room. The location was nice, centered to all we needed. Not too far from Old towne, or the Arkansas river. The hotel was clean, and the beds was extremely comfortable. We had a loft room which would have been nice but not real conducive with young children. Bathroom seemed sort of small but everything worked well. No cooktop in the room. The couches were not real comfortable.
The loft was fantastic. Exactly like the pictures. Everything was neat and clean and the staff was very friendly. We only stayed one night but it made us wish we were staying longer. We will definitely be back. The location was great too, being so close to the Intrust Bank Arena made our trip easy. The parking situation was a bit of a struggle. For starters, the lot is quite small, tight to traverse, and the spots are at seemingly random angles. Then, when we returned from an event later in the evening there wasn't a single spot available. The tight lot made it that much more difficult to turn around/back-out after passing through with no luck at finding a spot. And we were not the only ones finding this trouble. Luckily, the staff was friendly and helpful and told us we were free to park anywhere that was open including handicapped spots and at the curb in front of the main office. This did solve the problem, but it is something we wish we had been told about when we checked in. And we worried about the complications it may cause later, such as getting blocked in or worse getting hit.
Breakfast incredibly busy, get there early.
Staff was very courteous and helpful. Room was a little run down. Cabinet doors not attached completely. But everything was clean. Plenty of room.
The staff was incredibly helpful and accommodating. It was a very busy night and they went out of their way to take care of us, including shuttling us to an event and picking us up after it was over. I would highly recommend staying here.
Good service and amenities. I was staying in room next to freeway and could hear constant traffic.
Friendly staff, large rooms, good breakfast. We've stayed there several times
Spacious room, full kitchen, fireplace, large closet with shelves It's a bit noisy in the area, but I just used a white noise app on my phone while sleeping and it worked out fine.
I did like the bed. I didn't like the house cleaning services, I didn't like the no parking semi-close to the main lobby (yes there is an attached parking garage, but you have to walk a good distance to get to the garage and it's an additional $10, parking per day). Also, I didn't care for the ice machine or vending machine for that matter only being located on one end of the Hallway; feels as if a hotel @ this price point should have a set up for these services on both ends of the hallway. And the fact that the staffing didn't listen to my concerns or attempt to remedy the problems weren't beneficial towards them either. Don't suggest anyone whom expects hospitality, quietness or functionality to stay there.
Elevators were fast, water was hot. Restaurant servers were attentive. Restaurant had a limited menu. Restaurant cost to value was low.
General appearance of hotel and amenities, very adept staff, excellent location I was surprised that a deluxe king room would have such uncomfortable chairs and such a very small bathroom (cramped and confining; no room to move around) compared to other downtown Hyatt Regency properties and other hotels in the same price range
Room service is excellent, great staff, clean, large rooms and just a wonderful place to stay!
Very nice and very clean small luxury hotel in downtown. Cannot go wrong by staying here. I will be visiting again. All exceeded my expectations. Thanks.
What's not to like? Clean, quiet, perfect location downtown, spacious room, great restaurant downstairs, airport shuttle (from hotel lobby through TSA Pre to gate was 25 minutes total at 8AM Monday). It took a few minutes running the water for it to get hot.
Great location in the middle of Old Town. We were within 1 - 2 blocks of all restaurants and bars. We loved the Victorianish atmosphere of the hotel, but it still had great amenities like a med-sized fridge and a 2-burner stove. Largest hotel room we have ever stayed in and the bathroom was very roomy also! We will definitely stay here the next time we are in Wichita.
Tastefully decorated. Close parking garage. Easy to get to. Bed was very uncomfortable. TV didn't work. Food was bland.
The staff was fabulous!
Location & Staff Tub/shower drain drained slowly/plugged & AC Unit made loud noise when turning off - couple maintenance items ought to have been resolved before guests were in the room.
The heater in my room didn't work properly.
Comfortable, clean room with an excellent location close to downtown. The front desk staff was very friendly and helpful.
The staff were great and very helpful. The lights went out in the bathroom, easy fix though,
The rooms were clean, modern, and very quiet. I personally enjoyed the sitting area in the room which allowed me to relax without having to lay on the bed. We enjoyed the bar area and the free Wi-Fi was essential to our business trip. Free breakfast coupons were very thoughtful, although our time schedule didn't allow us to use them. Our key cards stopped working after the first day, but the front desk staff did an excellent job of issuing us new keys quickly and apologetically.
I loved that they were pet friendly and the hotel was a great price. It was cheaper paying the $25 to add a dog then to get a hotel that doesn't charge for a dog. The hotel was in a sketchy part of town, not much grass for my dog, and the room was small. The mattress were very hard.
The shower wouldn't drain so the bathtub would fill up more every time we showered. It took them awhile to come and look at the problem. They worked on it for a while and couldn't get it fixed so they let us shower in a different room before we checked out. Hopefully they got it fixed for the next guests.
Wasn't there long enough, but was just fine.
Room was clean and comfortable, bathroom sink would not drain, no temperature on the Furnace/AC walll unit so temp control was not good , hi or low, heat or cool. Too cold or too warm. Areas are shut down and dark ( bar and breakfast room). Hotel felt abandoned except for the person at the front desk. Breakfast was a joke.. its food, on styrofoam plates with plastic forks..
Location was great
Room was very clean and comfortable. Staff was courteous and helpful - Shuttled home from Intrust! Room was a bit small, but very clean!
Clean, convenient to where I needed to visit, comfortable bed Reservation said free cancellation but after booked the terms switched, the neighborhood was very dicey and I was worried about my car due to lots of vagrants, could not tell until after I booked that no breakfast was included in night's stay, bathtub very old and no bigger than an airplane seat, a/c rattled on and off all night, pool not in operation, lobby was dirty and understaffed wherever I called