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We called ahead to notify the motel staff that we would be arriving late past normal check in time. After a very long exhausting 6-8 hour drive, the room they booked us was NOT clean. Beds were unmade, dirty towels in the room, place was a mess. We notified staff and they set us up in another room. Room was clean, but towels were dirty. One towel had a huge hairball in it which was very visible and other towels appeared dirty. Staff did not seem to believe this and the towel with hairball was brought down to the lobby to show the staff. Someone definitely dropped the ball on making sure rooms were properly cleaned and on their quality control check. How do you not notice dirty towels like that? Our second night, someone who identified herself as one of the "owners" was extremely rude to my family. The owner literally screamed at the top of her lungs at my family members for an innocent mistake because they were checking out the swimming pool. Owner threatened to call the police and falsely accused my daughter and my nephew of "vandalism". The owner gave us an ultimatum of 1) leaving the motel and getting a refund for the night, or 2) to head to our rooms and turn in for the night. Who speaks to or treats motel guests in this manner? Owner later apologized (because she knew the way she behaved was inappropriate, unprofessional, and uncalled for). I will never give my business to Motel 6 or any related chains again and will encourage my friends and family to do the same.
It's close to downtown and had spacious rooms. Wifi was terrible. The place reeked of cigaret smoke. Smokers were everywhere outside the main doors.
Clean, friendly and what was needed.
the room room was big and clean, coffee was not bad, a little bit too far from Grand Canyon..
Location No wake up call.
The room was very clean. fresh fragrance in the room & in hallways. Beds were very comfortable. Staff was excellent.
Good location Rooms for smokers - bed smell, not working internet
location was close to grand canyon. quiet/peacefull location. bathroom was clean and functional. I measure a bathroom by how well the bath tub drains. If it doesn't pool water, it's great. This bathroom was great. window view out into the woods. Peaceful. cool breeze coming thru when the window was opened.
Quiet clean hotel near town afford-ably priced. Room size is a bit small.
This guest did not leave comments about this hotel.
It was very clean and the management was great! The beds are a bit hard and it's not fancy but a pretty good value for the money.
A noisy air-conditioner on the floor,a tiny refrigerator
Friendly staff and assistance when needed. This is a no frills location but you do get what you pay for in a tourist area. I'd stay there again when visiting the area. Internet was a little slow the first night but it was a full occupancy rate and usage. Second day was much faster.
Location No complimentary shampoo or lotion
The hotel is on the main road, close to the entrance to town. It is not very clean, not updated. There are better options in Williams.
The rooms are utilitarian, just basic needs - bed, bath, TV, wifi. Decorations are fun, we stayed in the "Marilyn Monroe" suite ;) No place to sit and relax. The beds are on rollers, so if you lean against the wall the bed moves.
The drains didn't drain. There was no ice in the ice machine. The manager recommended a Chinese buffet restaurant that was terrible. I think he gets a kickback or something. Pay an extra $20 and stay somewhere else.
Charming, clean, professional. and very affordable. Only thing I didnt like was that we had to leave after just one day!
The location was good, if you want to be in town. Air conditioner was up so high on wall, you can'take adjust it. If you want a quiet relaxing place to stay this is not it.
Cute and cozy little motel. We only stayed for a night but the bed was pretty comfy and the bathroom looked like it had just been upgraded. Staff was super friendly. If you're in to Pokémon Go like husband than you'll love how quick the walk is to the little downtown area with all the Pokestops We would definitely stay here again
It was inexpensive and centrally located to the Grand Canyon. The property was messy. When I woke up, the entire room smelled like mildew, but the room was cheap.
we pay for the wifi
Perfect location, walking distance to everything in downtown Williams.
This guest did not leave comments about this hotel.
Nothing Price and the quality.
no no wifi,no breakfast, space is narrow.
center of williams walking distance of all attractions it was up to our expectations
Continental breakfast consisted of coffee from a drip coffee maker that was SLOWWW, and pre-packaged Danish rolls. NOT GOOD.
Location wasn't too bad for the price The main entrance door barely fit our luggage and washroom is tiny
It was located right in the old downtown area The staff was efficient, but not welcoming or friendly. The room was not only old, but in marginal repair.
The smallest room in my 11 days trip.
We stayed in their permanent trailer in the trailer park. We booked the "room" through a third party so were surprised to not have a typical room but we really enjoyed it. It was a cold night and we checked in late, but the staff nicely had already put the heat on in the trailer making it very comfortable for us. We appreciated staying here and would do so again. Didn't like being surprised by the atypical room, but in the end it was quite fun.
We literally just needed a place to stay on our way out west. It's close to a grocery store which was nice. The man at the counter was friendly. The Internet was terrible. I had been camping for a for days and wanted to check my emails and what not, but I was kicked off every 3 minutes. The ground in the bathroom was wet when we got there and there were freezer burned chicken wings from who knows when in the minifridge. And the TV didn't work at all.
Within walking distance city center, but close to exit roads
The room was clean and functional. Free Internet wifi access was useful. No hairdryer. It was right next door to the train line. Single room only had one towel.
cheapest on booking and clean. good for when you want to save money during the trip. They hadn't bothered to check our booking so we almost ended up without a room for that night. they blamed booking.com for not sending them a fax. We had to take the last available room. Very noisy and small.
The owner operator is very helpful with information and understanding, felt homely and welcomed, rooms had all the needed facility like fridge, AC, neat and clean place. Central loction on interesting restautrants around life esay for travelers to access foods and drinki Nothing to complaint at all
This is a mediocre motel. It is very basic, dated, and costs more than it would if it were not for its proximity to the Grand Canyon. Parking conditions are unacceptable.
The room was clean. almost everything it was out-dated , smelly , it came with breakfast....i would even look what they would have served the place smelled ceiling tiles were nasty the people running the place were messy looking. I could go one but you get the picture.
location toilet did not work properly. extremely noisy rooms.
Nothing Very dirty, front desk was rude.
Beds are outdated and worn out
This guest did not leave comments about this hotel.
Nothing. Towels were stained. Room smelled bad.
The price was doubled when I really checked in.
location it does not deserve two stars rating here, this is misleading to customers. one start should be more than enough.
Loved it! Great vintage ambience! The owners ad wonderful and have lots of helpful info about the area. We highly recommend it to anyone traveling Route 66 and would have stayed longer if we had been able. Nothing!
It was CLEAN! Obviously the new owner is putting time and money from the inside out -- which is where and how it should be done! Great location for easy walk up and down the main street. I spoke with the owner prior to our arrival about a discount for a disabled Veteran because the website I used does not allow for this; the owner said yes but on arrival took only $5 off the $--- rate, not the usual 10%. NOT COOL!
The feelings for nostalgic Route 66 came alive during our stay. The vintage decor and style added to our trip to the Grand Canyon in ways we didn't anticipate but truly appreciated.
I have been very satisfied with my stays here at the Grand. I stayed here a few weeks earlier and really appreciated the cleanliness of the rooms. The proprietors are working hard to make this motel truly grand. I will definitely stay here again and again
The staff was very helpful, the location is great!
Extraordinary personal service...appreciated getting inside scoop on must see things to see and do while in the area. Loved the feel of stepping back in time, staying on Historic Route 66 in a quaint little motor court that has been restored.
Too high of rate for quality of stay
it is located in a very nice location and safe. Staff is nice. for $100, this is definitely overpriced.I stayed there during Xmas holidays and the weather was extremely cold and windy. the heater works fine but it takes at least an hour or two before you can feel nice and warm. The TV is not a flat screen and it is really an ancient. With the prices of LCD and LEDTVs being so low, it would be nice to recycle the old ones and time to put new ones in every room.
It smelled old and musty, like it needed a deep cleaning. The metal stairs to the second floor were a little nerve wracking as I felt like they were not very sturdy. Great location, but overall the rooms need some overhauling.
The motel staff was very friendly and accommodating. The location is right on rte. 66 with the Grand Canyon train, shopping and restaurants in close walking distance. These were older facilities so plenty of wear and tear is evident.
Very reasonable price for Williams! The room looked just like the photo online. Big room, comfortable bed and pillows. In room coffee, fridge and microwave. The couple working in the office were so friendly. It was quiet and clean. We were very pleased. Would've loved if there was breakfast. No counter space on the sink in the bathroom. No fan in bathroom. No place to plug in the microwave. But none of these were big deals.